Rated 4 out of 5 by Crusha59 "Mouth watering, richness & sinful" Terraces Restaurant
4/10/2014 (Dinner at Terraces)The richness of the sinfully mouth watering dishes, dishes that were executed perfectly, and the bright colors of the ingredients made it a feast for the eyes as well as the stomach.
We would like to thank Patricia and her team in section four (a huge thank you), they were very attentive, organised, professional in manner and service. We will be back and again request her section. Thank you Sheraton Gold Coast. superb setting for any meal.
October 13, 2014
Rated 5 out of 5 by Kelan Treated amazingly well
We decided to stay at the Sheraton Gold Coast to celebrate my wife's birthday and when making the booking I made a short note of this. When we arrived we were made to feel valued and respected as a customer, the kind of treatment you deserve but rarely get. Waiting for us in the room was a very nice birthday wish and special gift and if that wasn't enough there was the shopping across the road at the Marina. From the time we arrived to the time we left we were treated in a friendly and professional manner, it is also the personal touch like the waitress that we booked dinner with approached us the next day to enquire how we enjoyed dinner. The facilities were amazing and I couldn't imagine a person not enjoying their stay at this hotel.
September 17, 2013
Rated 5 out of 5 by mighty4749 Stunning Resort
It is always a delight to stay at this resort.
The location is excellent,the rooms large & comfortable,the beds divine,the service impeccable,the food is tasty & the gardens just beautiful!!!!We love to escape here 2 or 3 times a year & are never disappointed with our stays.It is indeed our"Mirage Paradise!!
November 7, 2014
Rated 5 out of 5 by Jess99 This hotel is lovely
Everything about this hotel was delightful.
The location and setting are beautiful - the view from the foyer overlooking the pools and the ocean is breathtaking.
The room was excellent - spacious, comfortable and clean and the beds were very comfortable.
The breakfasts were fabulous - so many food choices. The ambience of the restaurant put you in a good mood - light and airy.
Staff were helpful and friendly.
Had a delicious and tasteful High Tea in the Pearl Bar - worth doing.
All in all, a great place for a bit of luxury and a lovely holiday.
October 24, 2012
Rated 4 out of 5 by JBORLT Special Holiday
We really like the Sheraton on the Gold Coast and have stayed there many times. The rooms have all been refurbished to a high standard. The buffet restaurant is excellent.
Lunch food options pool side are very average at best, I am sure the chefs can do a lot better.
We arrived about 1.30pm and waited to checkin for some time to find our room was not available until 4pm although the hotel had minimal occupancy. As a gold member maybe an upgrade option should have been offerred. Perhaps checkin staff should ask if it is a special occassion.
December 2, 2012
Rated 5 out of 5 by ash40 Beautiful garden wedding ceremony
My son & his now wife held their wedding ceremony in the gardens here & it was beautiful. After the ceremony, we had a few problems (mistakes by us) & the staff covered & rectified beautifully. I cannot praise the staff here enough. They anticipated our needs & went out of their way to be helpful. Many of our guests stayed at the resort & were very pleased with their accommodation. We had a roof top villa which the photographer used for the grooms photos. Our sons wedding week end was perfect - thank you so much Sheraton Mirage Gold Coast.
August 6, 2013
Rated 3 out of 5 by virbron Really let down
I went the hotel spoke to the front desk and the guy was fantastic and a great help 5 stars to his service, but the I went out to the car and and was meet and asked if I wanted my car parked the guy was very nice but then he told me were to park and it was the wrong area and I had to walk forever it took me half an hour to find my room. Then I got there it looked perfect till I tried to watch T.V. and found out it did not work well I could see my bill and that was about it. I was really sad after the first time I was there was so good.
February 4, 2013
Rated 2 out of 5 by Nicholas SPG members mean nothing to this hotel
Extremely poor service with no one on the driveway at 2pm. Got worse from there. Tried to check in and although there were 3 staff and one customer being served, it took more than 10 minutes to be acknowledged. No one at the SPG counter the entire time we stayed at the hotel. Wen checking in, we were asked to take a seat as we couldn't check in until 3pm. Although 'do not disturb' light was on, housekeeping staff barged into the hotel room simultaneously as she rang the bell. Very poor experience and would not recommend this property.
June 13, 2013
Rated 5 out of 5 by Ness71 This hotel has everything for a great escape
Upon arrival we were given clear informative information about all the facilities. I loved the fact that the beach was so close and there is a running track, a pool with a bar! Our room was spacious and clean. The best nights sleep with no noise. Also the seafood buffet for dinner was amazing, the staff so incredibly helpful with food allergies. Only regret that we didn't stay longer, we will be back for sure. Thank you.
October 15, 2014
Rated 4 out of 5 by JMS89 Fabulous natural light!
My favourite aspect of the Sheraton Mirage is the natural light that filters into the foyer and the Terraces restaurant. It gives a wonderful light and spacious feel and makes the pool look very inviting!
November 8, 2014
Rated 5 out of 5 by Andrew2013 It gets better each time we stay here.
We had to come down to the Gold Coast recently with our 2 year old to go to a funeral nearby.The 2 nights we stayed at the Sheraton Mirage provided the calm and stability during an emotional time. Even though somehow the staff knew, they looked after us with the utmost discretion.
We always seem to test the system with special requests such as a toothbrush, shoe shine, headache tablets, retrieving our baby's spoon from the washing up system (it was there at reception at checkout).
Everyone who works there is wonderful. Thank you.
July 24, 2013
Rated 5 out of 5 by Debbie10 escape to another world
The sheraton mirage is a great place to stay when what to escape every day life, its like staying no else. everything is right there and you don't have to go any where else once you arrive. The staff are all very friendly and help with all your needs.The views are fantastic, and there is the beach right on your door step. Its also close to the best restaurants on the Gold coast. Everyone needs to experience the a Sheraton Mirage stay. Go on just do it. We where lucky enough to have a 4 night stay this time, and will be back again
August 15, 2013
Rated 5 out of 5 by Melburnian Melburnian
I was welcomed back to this hotel with great friendliness as in the past. This time I had dropped to Gold having been Platinum the past few visits but I couldn't detect any difference in the welcome I was given - even the same room as I had had on a previous visit!
It was clear that the hotel has had an upgrade since my last visit - the carpets were so new that one could smell them! I found the new décor very calming and peaceful and much to my taste which some seaside resorts don't always address.
My slight regret was that the restaurant above Terraces is gone (I think it was gone last time I visited too) which is a shame as for a solo traveller it was more comfortable and intimate than the large Terraces is.
However I'll be back! My compliments to the management!
May 17, 2012
Rated 5 out of 5 by Mazza Loved it, and going back!
Have just come to book another holiday at the Sheraton Mirage, the second this year! We had a great stay for our 10 year anniversay back in June and really could not find anywhere we would rather go for our next holiday. Everything was exceptional. Loved the SPG kids pass, made eating at the hotel affordable. Location is second to none with direct beach access, amazing views and fabulous walking paths. Feels secluded even though so central to everything. Being able to walk to Sea World is great. Can't wait to be back!
November 6, 2012
Rated 4 out of 5 by WillBri Bad Service
When checking in asked for ground floor room, check in person wanted me to pay $75/night more, 4th time staying there this year???? Service at the oasis Pool bar was shocking waited 1 hr for drinks at 11am in the morning, they need more staff out there. You should recognise frequent stayers thru you SPG system not treat them with contempt.
October 21, 2014
Rated 3 out of 5 by TheEmu2012 Roll on the refurbishment
Stunning location and a fantastic first impression created by concierge staff. I was late but having no bars open was disappointing and the hallways looked very tired and in need of the refurbishment obviously now under way to restore the resort to its former glory.
Having to ask 3 times for an initial cup of coffee is not a good start to the day. Breakfast staff seemed indifferent but the chef was happy, ready to please and capable.
The layout of the lagoons/pools is fabulous and the location really is stunning.
December 24, 2011
Rated 5 out of 5 by sambo29 fantastic
I stayed 2 nights, the STAFF and amenities were 1st class, after reviewing on different sites , I was still a bit hesitant , rated a 8.5 when others were rating 9.2 , but I am more than glad I did, arriving late I was able to still to get a great meal in the restaurant , A morning walk just in front of the resort , great walking track on the beach. the grounds were beautiful. ,
I stayed in a Ocean room, after being offered a upgrade , worth it , everything was amazing
I know where I am staying from now on
April 26, 2014
Rated 4 out of 5 by dibbs staff
all the staff were absolutely fabulos and liz in reception could not do enough for you.
November 3, 2014
Rated 4 out of 5 by Maisiedog Does not cater for taller or larger people
The hotel is beautiful and extremely well presented,your staff polite and professional,my only gripe is being a big man over six foot and a heavy built man,the furniture in the lobby,bars and bedrooms were too low,i also have a titanium hip and it was quite hard for me to sit in chairs provided,we also had elderly family and friends staying at the hotel and they also thought the same.also whilst i appreciate your food is of top quality i found it be over priced and chose to eat at other venues.
April 29, 2014
Rated 3 out of 5 by Coco16 Fun stay with friends
The location was ideal for our purpose. The free parking was a bonus. The hotel itself was incredibly opulent. the rooms on the other hand was disappointing. it was very dark even with the lights on. opening the curtains was not really an option because privacy was then compromised. the drawers were dirty so i was then forced to live out of the suitcase for a week. I did love the decor of the rooms, just gorgeous! The beds were very comfortable and the large bathroom was great. A Major challenge was the service. There were many errors with our poolside food orders. This became very frustrating as it kept happening. The pool area was vast and lots of different areas to sit. The depth of the pool was concerning, as was the lack of signage warning of this. Overall a great stay with our friends.
January 7, 2013
Rated 5 out of 5 by Yarnie Great experience
Wonderful peaceful place to stay. Excellent food.
February 25, 2013
Rated 3 out of 5 by Tony75Liz Not for families
This hotel is very nice and the rooms are very good and staff friendly. The problem is that the pool is very very small. It is the smallest pool I have seen in a resort. What makes it worse is that from the photos of the resort you think the pool is huge, but 80% of the 'pool' shown in the photos is for looks and a waste of what could be a great useable pool. If you have a family, or like a big pool to explore and not be on top of all the other guests, I would not recommend this resort.
September 28, 2013
Rated 4 out of 5 by amberrose Lovely pool area/
Sheraton Mirage, gold coast was a great get away. The position of the hotel is very convenient. Marina Mirage is a lovely place to stay.
Hotel room (spa suite), was big and spacious. King bed was great.
Meals and drinks a little over priced. But i guess you are paying to 5 star...
Loved the foyer overlooking the pool and beach, it was a very nice view.
Only negative really was that our room wasn't ready when we arrived. But that was soon forgotten as our overall stay was well worth it.
January 7, 2013
Rated 5 out of 5 by Tracy1802 A perfect sunrise
My stay at the Sheraton Mirage was wonderful. I stayed during the Easter period and the hotel was full to capacity, however, the staff although clearly very busy, were very patient, and well mannered, the service always remained excellent! The Ocean View room has the most beautiful view of the sunrise and i couldnt wait for my morning walks by the beach. The beds are very comfortable and rooms well appointed. This is my third stay at this hotel and i would not hesitate to recommend.
April 20, 2014
Rated 5 out of 5 by Jono29 Wonderful Stay
I booked a surprise stay for my wife and I to celebrate our 30th wedding anniversary.
On arrival we were greeted by the friendly front desk staff.
Our room was very nice and waiting for us was a congratulatory note from the hotel manager along with a very unexpected bottle of sparkling wine.
The hotel staff, facilities and restaurant are all first class making for a very enjoyable stay. I would recommend the Sheraton Mirage Gold Coast to anyone.
Many thanks for the memorable stay.
November 16, 2012
Rated 5 out of 5 Comfort and helpfulness
Everyone has remarked on the great location but I wanted to point out two other things:
The front desk staff were exceptionally helpful.
There was true attention to sleeping comfort. I've spent too many exhausting hot/ cold nights in hotels - freezing air conditioning, doonas suitable for the pole. At the Sheraton the windows on the spacious rooms can be opened, there are sheets as well as doonas on the bed and a spare blanket in the cupboard - enabling perfect thermal regulation.
November 19, 2012
Rated 5 out of 5 by Vipfast Fantastic
This was our third stay and every time is a memorable good experience.
October 30, 2014
Rated 5 out of 5 by Suzie Always fantastic
This visit was pleasure but I've stayed at the Sheraton for conferences over the last few years. Every single time, the hotel has been perfect in every way, the staff totally lovely and helpful. The little things that do just go wrong are fixed over and above expectations.
All in all I would recommend the Sheraton Mirage to anyone for any occassion.
I love all the new work and can't wait to see the ballrooms completed.
Thanks to everyone for another great stay. I will be back!
June 20, 2012
Rated 5 out of 5 by Sushi61 Best birthday celebration
Sheraton Mirage Gold Coast was our chosen destination for my partner's birthday celebration, sharting with the buffet lunch which was excellent as always. After a most enjoyable stay with big corner bath and comfortable king size bed, we decided to stay for another night and enjoy it all over again.
Thanks for the wonderful ... buffet lunch... buffet breakfast and buffet dinner - all excellent. Staff were professional, friendly and helpful.
August 21, 2014
Rated 5 out of 5 by Cathy6 The Sheraton Mirage Gold Coast is fantastic!
A group of us ladies have been coming to the Sheraton Mirage Gold Coast for the past ten years. We keep coming back because the staff are so friendly and accommodate our every need and always with a smile. It is like coming home!
The facilities are fantastic - the newly refurbished rooms; the restaurant and bars; the first class spa; the incredible pool and not to mention the supervised beach right on our doorstep is an experience to indulge in! This is why we keep coming back
February 28, 2012