Rated 4 out of 5 by JJ67 Great Location
A great time was somewhat spoiled by a surly gentleman on reception. We had been promised a late chech out time due to a 9pm flight on the day of our departure. When I went to confirm this I was informed that it was not possible in a rather dismissive manner and was made to feel that I was being economical with the truth due to my inability to provide a name. Restaurant, Bar and Room Service all good, not impressed with reception though
July 21, 2013
Rated 2 out of 5 by Teresa Not at all a good experience.
Hotel quite tired, Shower over bath not good. Staff not accommodating as they had a Conference at Hotel.Guest bar closed one night to hotel guests. No coffee served in guest bar as they were expecting conference guest back to bar. We booked 4 rooms to accommodate 7 persons and we didn't get rooms requested and paid for . SPG not at all recognized by hotel staff. Overall very disappointing for our family who travelled from Scotland, NZ and Indonesia.
March 13, 2013
Rated 2 out of 5 by johnW Very Average Resort
We stayed just one night. The resort looks really tired, the decretive pools are looking old, the paint has peeled of the bottom so it looks dirty.
The rooms have just been updated, but not very good, cheap and nasty.
The towels were cheap and very small, not sheraton quality, more like what you wood expect at a formula one hotel.
There was no Platinum Starwood recognition at all.
I would not stay there again.
The breakfast was good, the only plus.
April 1, 2013
Rated 5 out of 5 by Duckydoo Pleasant Surprise
Hotel was a pleasant surprise after recent refurbish,check in staff and porter service up to usual good standard.Room was nicely done,gave an average as the much vaunted and promoted Bed change was missing !! My wife talked about it all the way to the hotel,saw exhibit in foyer then arrived in room to find ordinary old bedding.Terraces was good, had Breakfasts,a lunch and dinners ,Buffet and A la carte good selection.Apart from bed a pleasant stay.
March 23, 2013
Rated 4 out of 5 by Williama Beautiful Hotel
Rooms are well appointed and attractive, however the recent refurbishments haven't addressed the now old cumbersome sliding doors, or the cupboard doors. These were clunky and difficult to use.
The pool area although spectacular to look at, is now in need of modernisation. The pool bar area needs maintenance, and the 0.45m water feature areas are all need a base paint. This is very noticeable! A lovely hotel but the outdoor areas now need some TLC.
January 3, 2013
Rated 5 out of 5 by HJL1 Outstanding hotel surfers paradise world class+
We were booked in by David trainee badge he was outstanding we have been going to this hotel since it opened many years ago it has recently had a renovation and being world travelers we both commented what an outstanding hotel this is an outstanding location and beautiful grounds highly recommended
October 13, 2013
Rated 5 out of 5 by LouieBee love the hotel
The facility is so impressive except the fitness facility seems to be visibly declining
November 2, 2013
Rated 5 out of 5 by Sam2527 This hotel is very welcoming
From the first step into the foyer, this hotel is full of warmth and charm. The view though to the pool and sea instantly says " you are on holidays. Relax..." The staff are friendly and helpful at reception and in all the restaurants, nothing is too much trouble for them. They accommodated us at meal time and were very efficient and friendly cleaning our room. I will be back, next time with my friends to show them a relaxing and valuable holiday.
October 10, 2012
Rated 5 out of 5 by JosieS Great Customer Service
This was our second time staying at the Sheraton Mirage Gold Coast, the first time was our honeymoon night 3 years ago, so we decided to come back this year to celebrate our 3rd year anniversary, and boy were we impressed yet again! We were greeted and treated incredibly well. Our room was clean, and a box of chocolates awaited us as requested! We went to Surfers for dinner, and when we came back wanted to watch some television but unfortunately there was a problem with the sound so someone came to check it out and they weren't able to replace the faulty cord so we were upgraded to an executive suite, which was very nice. We enjoyed the breakfast buffet (it is as good as it was 3 years ago!), it must be one of, if not the best, breakfast buffet on the coast! We are making a point to come here every year now to celebrate our anniversary!!
May 27, 2012
Rated 5 out of 5 by Jenn80 Memorable stay
From the moment we booked, we received a courtesy call saying that all was well with our reservation but there was some construction but should be completed by 4pm and nothing on Sunday. Even though we had booked on Last Minute, we felt very special that they took the time to call and make us aware of what was happening. When we arrived on Sat, we were greeted by the friendly bell staff who assisted us with our luggage. Check in was seamless and easy. Our room was very roomy, comfortable, and great location. As I was celebrating my birthday, there was a birthday cake waiting for me in the room, which was a pleasant surprise and the front desk manager organised a bottle of sparkling sent to our room also. We felt very special and like rock stars. The in-room dining was beautiful, the staff were fantastic and everything exceeded our expectations.
May 27, 2013
Rated 4 out of 5 by Ghe29 Winter Weekend
We spent two nights at the Sheraton Mirage Gold Coast hotel in June. We have stayed at this resort a few times before and is one of our favourite. The room was comfortable with a lovely view and the restaurant and bar was great. My one problem with this trip was the lagoon pool. It was green and full of algae. I approached the front desk to make sure it was safe to swim and they said there would be a sign out if it wasn't and they would contact me to confirm. They unfortunately didn't. I approached them again the next day and they apologized and told me it was due to recent downpours. Unfortunately the hotel across the road experiencing the same downpours had a beautifully clean, blue pool with no algal problems. It was the first time I had seen the pool this way but it is one of the main reasons we go to the Gold Coast Sheraton so it was disappointing.
June 30, 2013
Rated 4 out of 5 by Billie845 4th visit in 13 months
Now a regular visitor to the Sheraton Mirage. great location, pleasant and helpful staff. Our only disappointment on this visit is that staffing levels at breakfast seem to have been reduced causing delays on seating, serving of beverages etc. I can appreciate cost cutting must occur but it is unfortunate when guests suffer the consequences. Also the cost of the internet is expensive and does NOT cater for guests staying longer than 3 days!
August 26, 2012
Rated 4 out of 5 by Elsa First time at Sheraton Gold coast
This was the first time our family has been to the Sheraton Gold Coast and could not fault anything, the staff were polite and they would do anything for you. The Terrace restaurant where we had breakfast daily was excellent with the staff being very helpful, the chefs cooking up a variety of fresh and tasty food. The resort is almost at the end of renovations yet we found there was no inconvenience to the guests. We loved it here !!!
December 18, 2012
Rated 5 out of 5 by term A welcoming and spectacular first impression
An efficient welcome! Our rooms read y A special feeling of space and calm in the beautiful reception area. Great for the kids Great for the adults The food service in the restaurant pool bar and especially in room dining was excellent Concierge service was 1st class!!!Thank You for a very special holiday experience
October 2, 2013
Rated 4 out of 5 by rudi reular stay
The renovation of the hotel was successful and the rooms are modern, pleasant and comfortable. Bathrooms lack certain sophistication. especially with the unwanted and unpractical Jacuzzi.. This time I got a suite which was perfect but not much helpful because I was on my own.
The door-concierge on arrival desk give an amazing service, very professional. thoughtful and efficient. The reception service however is very slow (I had the same experience at every stay at this hotel).
The Restaurant service is also very mediocre, the service staff does not pay enough attention to immediate service and I have each time difficulty to attract their attention.
In the morning I called the concierge for an extended time to bring my car out but there was no one who answered. I then called the Guest Service number and had to wait over one minutes until I someone finally took my callo.
The hotel has a great location, is nicely renovated but it just needs the improvement for efficient service. Maybe is not catering for business travellers?
October 12, 2013
Rated 4 out of 5 by jill14 the room was wonderful
and the checkin staff were great but this was a very important family occasion and the staff at our dinner table were very disappointing,twice a bottle of wine was dropped and broke glass on our table, the lady then did not even get us a complete new bottle of wine, and the young girl helping her did not know the level to pour the wine to in the glass-not 5 star- we were apologized to but were not given a free new bottle of wine until one of our party complained.only then were we given wait staff who were 5 star in service.we were compensated at our checkout with the wine charge and valet parking struck off our bill and we thank you for this and accidents can happen to anyone but this lady and the young girl were not at 5 star level and because we have stayed before and always given 5 star treatment we were very disappointed for this very special family occasion
August 15, 2012
Rated 5 out of 5 by Skeeter2710 Awesome stay staff are fantastic
First time at this Sheraton and was absolutely blown away by the facilities and the service from staff. Nothing was too much trouble, the seafood buffet was amazing. The pool area had a swim up bar and also staff coming around to see if you needed any food or drinks.
The room was spacious and beautiful and the bed was very comfortable. All in all a pleasant stay. Will go back again for my 50th birthday in March
November 30, 2012
Rated 4 out of 5 by DavidM66 Poor recognition of a loyal repeat customer
I would consider this hotel to be the best in the world. I started coming here when it first opened and have continued to stay here on many occasions. I love this hotel for its location, high standard of service, décor, and to top that off the best art decorations in any hotel that I have seen around the world.
However, on this occasion, I arrived a little later than usual because of my flight but I was put into a room facing the main road. There were no views of the hotel or of the water. There was plenty of noise from the road and traffic. When I asked to be moved, I was told that there were no other rooms available. After my dinner at the restaurant, I had the worse night sleep (or lack of) I have ever had in any hotel. The traffic was continuous through the night. Trucks, taxis, motor cycles and the rest.
This is also the first time I have been to a hotel where I had breakfast that did not have smoked salmon.
August 20, 2013
Rated 3 out of 5 by Barmul This Hotel is fairly average
We organised a family reunion at the Hotel recently. The Hotel looks impressive on entering, and the staff were quite professional. Unfortunately we did strike refurbishment work on the pool by our unit, and were woken up at 7am with the noisy machinery. The Hotel does need a bit of a "do up", but it would have been nice to receive an apology.
September 6, 2013
Rated 4 out of 5 by Nozz Great Allrounder
I made a last minute booking and from the time I called up, to the time I left, the service was fantastic.
Great facilities, friendly staff, great rooms and rates for a late booking.
The only thing I thought out of place was I was quoted 3 different check out times, but I wouldn't say it was anything major. The spa wasn't working in the health center either.
Overall I was impressed, satisfied and relaxed.
November 26, 2012
Rated 5 out of 5 by Phil63 Excellent accommoidation
When we first arrived the staff at reception were very courteous and helpful. We had a twin bed room and asked if we could have a king bed room and were upgraded to that room. Our stay was very enjoyable and would recommend to anybody.
October 8, 2013
Rated 4 out of 5 by pinkrose21 The bed sheet used be better quality.
I have stayed the Sheraton Milage Gold Coast, Queensland in Australia since 1996.
I always enjoy to stay the hotel. Last time I did not sleep well because the bed sheets quality seemed to be different. It was 100% pure cotton before but now mix of cotton and polyester? Perhaps they changed to cut a cost.
Also it would be nice to have scale in the bathroom. I like to check my weight.
July 31, 2013
Rated 5 out of 5 by coplex Simply Stunning
From the moment you walk in and take in the view of the ocean you realize this hotel is special. A bonus is the friendly nature of all the staff who consistently tried to make our stay more enjoyable. We travel frequently and continue to believe the Sheraton Mirage is simply stunning. We have stayed here numerous times and are never disappointed.
September 3, 2013
Rated 5 out of 5 by Maggie60 Perfect for a wedding
What a gem all the staff so lovely a special thanks to Rhonda we attended a wedding and she helped make it problem free day.
location fantastic we wished we could of stayed longer.Thanks to all
October 13, 2013
Rated 5 out of 5 by Curly55 Relaxing happy stay
Lagoon room perfect spot to sit and relax - we even had a swan swimming in the lagoon outside our room. Comfortably appointed room and wonderful bed - best ever in a hotel.
December 29, 2012
Rated 2 out of 5 by DavidWeissel Did not sleep at all! :(
This is the first time i have ever complained about a hotel and i am a frequent traveler.
We stayed in a lagoon room(1073) which on first impressions seemed lovely, but we did notice a bit of noise from the cleaners store room directly next door (heavy door shutting and trolley hitting metal strip on the carpet to concrete join regularly) but thought surely they would finish work soon so we were not too concerned . After returning from dinner we found ourselves constantly looking at door thinking someone was about to enter the room, because of the noise. I rang reception and made a complaint at 12.30am as the noise kept us from sleeping and was told they were sorry and would get the staff to keep noise down. The noise was reduced but didn't make enough difference to be able to sleep through it. This is a five star hotel and people pay good money to stay here and i don't blame the cleaners as they are just trying to do there job, all staff we met were very nice. We had a lot of driving to do that day and after not sleeping was not our best experience, and totally ruined our next night plans.
I think this is totally unacceptable at any hotel let alone a 5 star hotel, to not be able to get a good nights sleep. I am very disappointed as this was meant to be a special night for my fiance and myself.
October 28, 2013
Rated 4 out of 5 Beautiful Hotel
This hotel has recently been refurbished to a very high standard. Rooms are tasteful and well designed.
I always when possible stay at SPG hotels.
I highly recommend this hotel.
Only disappointment was the standard of food. Restaurant staff are fantastic. I only used the Oyster Bar and restaurant twice and poolside once. Three times very disappointed so ended up eating over the road at Palazzo Versace.
October 2, 2012
Rated 5 out of 5 by Niko93 Exceptional Experience
Our first experience with Shereton Mirage Gold Coast was 25 years ago on our honeymoon where we admired from afar on our 25 wedding anniversary, this was the perfect venue to celebrate!!
Our every need was cateredd for, the staff, resort and facilities were wonderful so much so that we did not leave the resort our whole stay. It was like an oasis. Only one word describes our experience - EXCEPTIONAL.
October 20, 2012
Rated 2 out of 5 by Frustratedguest10 Poor customer service
Upon checking in we discovered our three day booking had only been made for one and due to the hotel being fully booked we were required to change rooms each day.
Inadequate notes were left on our file meaning every morning and night we had to explain what was happening to confused desk staff. Not only was a significant amount of time wasted with this but it also ensured it disrupted the relaxing weekend we had planned.
The complimentary bottle of wine provided to justify our incovenience failed to turn up and when it did the wrong one arrived. The second night we were situated next to the main entrance way and pool & awoken by screaming children running up and down the hall at 6.30 in the morning. Each time we arrived in a new room it was freezing cold despite it being winter.
Nice refurbishment but all in all poor service for a 5 star hotel and I wouldn't not recommend this for future holidays
June 16, 2013
Rated 5 out of 5 by molly A lovely stay as usual
As a platinum member it is wonderful to get a nice upgrade. The staff are always very helpful and the seafood buffet is always good. we also had a lovely lunch and dinner in the oyster bar (although I do miss Patrick). Will be back in november and looking forward to another great stay.
September 18, 2013