Rated 4 out of 5 by Season11 Beautiful Room but needs a spring clean
We returned to the Sheraton Mirage to celebrate our wedding anniversary 14 years after spending our wedding night here - we have come back a few times since then but not since the last renovations. Looks wonderful, our room was a little piece of heaven with the beautiful ocean view. The negatives:- The spa bath was really unclean - you can buy a product that cleans the jets and this spa needs it - and I would not use the spa I would call it filthy it had black slimy mould build up in the jets which could be viewed from the basin and toilet so it just starred at us. Mould in the grouting in the bathroom and I needed to plug in a sleep apnea machine so pulled the bedside table out to plug in and it was an inch thick with dust so a good spring clean wouldn't go astray. We had a lovely stay and the staff are a credit so upbeat and customer focused and switched on.
May 19, 2014
Rated 4 out of 5 by possum01 Exceptional Hotel
The great features are, that it's right on the Beach front, is on 3 levels with either stairs or lift access, under cover secure parking, Rooms are spaciousand comfortable. The Hotel has under gone extensive internal renovations however the externals has aged well and still remains appealing. Also good value for SPG Memebers.
May 19, 2014
Rated 5 out of 5 by Doc41 Love that it's right next to the beach!
We keep coming back for short visits - have been doing so for the past 10 years or so.
Love that it's right next to the beach and have walking tracks - north and south of the hotel.
May 19, 2014
Rated 4 out of 5 by GLK04 A visual treat
Visually impressive hotel from the lobby to the gardens and pool areas; facilities are well-maintained and the staff were friendly and attentive. This location was great for family activities on the beach and at local attractions, but rooms facing the front driveway area seem prone to outside noise.
May 19, 2014
Rated 3 out of 5 by Mac73 Ok
I was surprised to find out that despite availability of rooms, I cannot have a late checkout despite my gold status. They also tried to charge me for internet although that was my welcome gift.
May 11, 2014
Rated 5 out of 5 by Shellsurprise wonderful attention to detail!
Thanks to all at Sheraton Mirage, we had a wonderful stay and the attention given by all staff was just wonderful. A very friendly and welcoming environment, would definitely recommend , kind regards Michelle
May 8, 2014
Rated 4 out of 5 by VMIS Nice Touches
We stayed here for our Wedding Anniversary, the Management and staff did everything to make sure our stay was an enjoyable one.
May 8, 2014
Rated 4 out of 5 by LYVMLBUS Sheraton Mirage Gold Coast
This hotel has a nice feel and great location.
May 8, 2014
Rated 5 out of 5 by Tony1956 This hotel is very modern,
I also found it very clean and the staff were wonderful at every encounter I had with them. The breakfast was extremely good and should cater to anyone's needs...
May 5, 2014
Rated 5 out of 5 by Poiu Fantastic getaway
I went for a weekend away, it was fantastic! The proximity to the beach (out the back gate...) was excellent & made it easy to go for walks to Surfers & The Spit.
The staff were fantastic, so friendly, welcoming & proactive.
May 5, 2014
Rated 5 out of 5 by briella Mr
This hotel is so well positioned to enjoy Gold Coast facilities.
May 4, 2014
Rated 5 out of 5 by 123489 TRANQUILITY
i would like to thank the manager for sorting out my booking confusion over internet to my complete satisfaction jd
May 3, 2014
Rated 5 out of 5 by AlexC1948 Outstanding
A truly outstanding hotel that meets the highest expectation. I have been staying there on a regular monthly basis for work and was always looking forward to every stay. the staff were extremely friendly and the facilities outstanding.
I would certainly recommend Sheraton Mirage to anyone going to stay at the Gold Coast.
May 1, 2014
Rated 4 out of 5 by Maisiedog Does not cater for taller or larger people
The hotel is beautiful and extremely well presented,your staff polite and professional,my only gripe is being a big man over six foot and a heavy built man,the furniture in the lobby,bars and bedrooms were too low,i also have a titanium hip and it was quite hard for me to sit in chairs provided,we also had elderly family and friends staying at the hotel and they also thought the same.also whilst i appreciate your food is of top quality i found it be over priced and chose to eat at other venues.
April 29, 2014
Rated 4 out of 5 by Chris11789 Great resort
staff went beyond the call as always and this resort has benefited from recent refurbishment. Location is awesome. Only issue was the room aircon - we like the room cold but could not get the temp below 25degs depite set to 20 - engineering said it was working ok but not as ok as other sheratons. Was not too bad given the time of year but felt it would struggle in summer.
April 27, 2014
Rated 4 out of 5 by Handles best location
The best location by far on the Gold Coast.No need for a car as all the best resturants, shops and cafes within walking distance of the hotel.
April 27, 2014
Rated 5 out of 5 by Shazabelle Best Break
We extended our stasy due to the outstanding weatheron the old Coast and were fortunate to get a great deal.
Loved everything about our stay.
The only thing is the food on the Gold Coast needs some improving.
Not up to our Melbourne standards
April 27, 2014
Rated 5 out of 5 by sambo29 fantastic
I stayed 2 nights, the STAFF and amenities were 1st class, after reviewing on different sites , I was still a bit hesitant , rated a 8.5 when others were rating 9.2 , but I am more than glad I did, arriving late I was able to still to get a great meal in the restaurant , A morning walk just in front of the resort , great walking track on the beach. the grounds were beautiful. ,
I stayed in a Ocean room, after being offered a upgrade , worth it , everything was amazing
I know where I am staying from now on
April 26, 2014
Rated 5 out of 5 by PIPPY Perfect with one downfall
Having stayed at the Hotel for 20 years when on Gold Coast, once again, I was not disappointed.
My only discomfort was at the pool area caused only by misbehaved children - running, yelling etc. Perhaps a "child free zone" would be agreeable to many guests.
Many thanks for an enjoyable week.
April 24, 2014
Rated 4 out of 5 by Leaguer Hotel has excelent features
Past stays the overall rating has been excellent. This stay was good due to the inconsistency of the quality of the food when ordered from the menu.eg one night meal excellent, three nights later same order meal poor.
April 24, 2014
Rated 5 out of 5 by Faberge Local Relaxation
Why travel overseas when we have the best beaches in the world. The Sheraton Mirage Gold Coast has a fantastic location with uncrowded beaches even during the peak holiday times. The atmosphere is bright, and the staff were all pleasant and eager to assist, they were able to book a sailing charter with very short notice. My Wife and I will be back to enjoy another relaxing stay.
April 22, 2014
Rated 5 out of 5 by Tracy1802 A perfect sunrise
My stay at the Sheraton Mirage was wonderful. I stayed during the Easter period and the hotel was full to capacity, however, the staff although clearly very busy, were very patient, and well mannered, the service always remained excellent! The Ocean View room has the most beautiful view of the sunrise and i couldnt wait for my morning walks by the beach. The beds are very comfortable and rooms well appointed. This is my third stay at this hotel and i would not hesitate to recommend.
April 20, 2014
Rated 5 out of 5 by Limbo Awesome hotel!
My son and I stayed for a night here and we absolutely loved it. My son wanted to stay for extra nights but we had prior commitments otherwise I would have. The pool is great with lots of lounge chair by the pool. There are also lots of umbrellas to keep the Queensland sun at bay. The room is elegant and comfortable. We will be back.
April 19, 2014
Rated 5 out of 5 by JenniB123 Great Hotel
Had a wonderful family stay - mid week break over the school holidays, the kids had a great time and we found the $30 wrist bands fantastic
April 12, 2014
Rated 1 out of 5 by Kaz9 Needs to modernise
Hotel is in a lovely location but outdated with a TV that didn't work (fixed) Internet not working (raised 3 times and still couldn't connect any device in room) and prices for a buffet breakfast $42/head that didn't represent the quality of the food.
April 7, 2014
Rated 5 out of 5 by Evo187 Excellent experience
Everything about our stay at this hotel was great. Restored our faith in the Sheraton brand after a very disappointing stay in Waikiki. Location, atmosphere, attitude of staff and standard of room were all excellent. Within easy walking distance of a variety restaurants and shops. Really enjoyed the pool area and accessibility of the beach.
March 22, 2014
Rated 5 out of 5 by kylekyle Another great stay
This must have been my sixth or so stay since the refurbishments. The staff were still very friendly and helpful. Very prompt service received at Terraces. and thank you to housekeeping for replacing towels and wiping the wet bathroom floor during turn down service.
Just a few minor points:
1. Noticed that there were no mouth wash in the bathroom amenities this time, yet I spotted them in the housekeeping cart.
2. The tube of body lotion in the bathroom amenities was past its expiry date.
3. This was my second time staying as SPG Gold, but I've never been offered an enhanced room at check-in as part of the Gold benefits.
March 6, 2014
Rated 4 out of 5 by LoveTravel Stunning resort but several drawbacks
We recently stayed at this hotel for a weekend. Really loved our mirage resort room, very spacious with a great corner bath to relax in. Paula at reception gave me a nice room on the 3rd floor. Thank you also to Mark Sexton for the lovely welcome letter in our room on our arrival.
Pros: Great room, comfy beds, soft linens and towels, lovely view of gardens and lagoon pools.
Fantastic, friendly staff, such as Paula and Shane at reception. I dont recall all the staff names at the Oasis bar or Pearls bar but they were all lovely and helpful. Great location, we enjoyed the pool and the squeaky white sand beach. Really nice to see lots of umbrellas for shade by the pool. I stayed in 2009 and there was very limited shade options then. Nice to see the improvements that have been made to this stunning resort.
Cons: our room A/C was extremely noisy, at first I thought that was just normal hotel A/C but by the end of the two days, it was starting to get to us. We unfortunately were on the floor where an extremely loud "domestic" argument broke out between a man and a woman on the Friday night. Not the hotel's fault, but quite disturbing as we could hear the yelling and screaming from at least 6 or 7 rooms away. Another lady had also heard the disturbance and had called to notify the hotel staff, and I did the same.
Hotel food prices were exorbitant eg: $99 p/person for a buffet dinner in Terraces and no space to accommodate us anyway because it was Valentine's Day. I had called 3 days before arrival to arrange a dinner booking but to no avail. I think as a guest in the hotel, you might expect consideration to get a table, not so. Oyster bar was also fully booked. Perhaps an email from the hotel advising of high occupancy and to make reservations early would have been appropriate. We ended up going over to Marina Mirage. After seeing the prices of the hotel food, ie breakfast $42 p/person, a simple toasted sandwich by the pool is $21, we ate most of our meals at the Marina cafes/restaurants.
As an SPG Gold member, I am usually afforded a late check out until 4pm, here I was told they could not do that when I was checking in, that I had to call on the day to "request" it. I did follow through the next night and was granted a 4pm check out if I paid extra for this. I reluctantly agreed as we needed the extra time before our late flights. On the day, we got locked out of our rooms after lunch, despite being granted late check out so we lost time having to sort this issue out, walking back and forth to the room several times, trying both our keys and then a trip to reception. Luckily one of the reception staff kindly refunded the fee due to the inconvenience. It would be nice if it wasnt necessary to charge Gold's this fee in the first place.
I may need to return in March for work, hopefully it will be a bit more smooth sailing. Despite the cons, the resort and staff are truly lovely.
February 24, 2014
Rated 5 out of 5 by bri48 Best hotel on the Gold Coast
This is the best hotel on the Gold Coast the staff are very friendly and helpful,the hotel is very clean. As a SPG gold member we are treated very well
February 6, 2014
Rated 4 out of 5 by Dave100 Great Staff
This was our second stay at the Sheraton Gold Coast and I have already booked our third. My family and I are truly thankful to the hard working staff members that have at every turn gone out of their way to make my family comfortable and welcome. In particular we would like to thank Jane and Claudia at Terraces Restaurant and also Phejas and Daniel at Pearls bar for being attentive and taking the time to make our stay that little bit more special. I have also handed out some Gold ‘Thank You’ cards and I hope that these staff members benefit in some way.
January 25, 2014