Rated 4 out of 5 by Jacko107 Care for smokers
I had a choice of lagoon or ocean view and took the lagoon so my husband could smoke outside the room. The whole resort is smoke free and he had to leave the resort to smoke, I think a bar area for smokers would have been more convenient. On speaking to staff I was informed that it is on the web site so beware when booking.
July 9, 2014
Rated 5 out of 5 by Morelightneeded This hotel could be the best
Our Ocean View Suite had very, very poor lighting - we could hardly see anything after the sun set, and the lounge had almost no serious lights for reading or for just relaxing. One can always switch extra lights off, but it is impossible to create extra lighting.
The suite was also poor in outlay because it had no second bathroom/toilet, nor a second area for use as a bar.
May 22, 2013
Rated 5 out of 5 by Marathonman42 Marathon
My wife and I stayed here while participating in the Gold Coast marathon. Hotel was in first rate condition and as soon as I mentioned the marathon, the staff made sure I had water taxi transport for the event - which saved our legs and made our visit even more memorable.
I will only stay at this great resort from now on !
July 7, 2014
Rated 5 out of 5 by gypsygayle welcoming and really comfortable
very friendly staff in all areas, room excellent value, good view, nice and warm. Nothing too much trouble for staff. Great location, easy walk to beach. would definitely stay again! haven't tried the pool area or restaurant yet!!
My mother said her shower was the BEST ever!
July 31, 2014
Rated 5 out of 5 by Vickilee Fantastic Resort
This hotel exceeded my expectations!. The resaort itself is very relaxing and has great facilities. The food at both breakfast and dinner was outstanding. But the most impressive part of my stay was the quality of staff who have great customer service skills and seem very happy in their jobs. This was the best hotel experience I ahve had in a long time. Thank You Sheraton
February 12, 2013
Rated 5 out of 5 by karlygee Next level luxury
When you visit a resort you want to arrive, say a little 'wow' and feel straight away like you're on holiday and this resort achieves that. Between the foyer fountain and ocean backdrop you immediately feel relaxed. The rooms have plenty of space and having the option to open the window and allow the sea breeze to come in is fantastic.
June 22, 2014
Rated 4 out of 5 by DavidM66 Poor recognition of a loyal repeat customer
I would consider this hotel to be the best in the world. I started coming here when it first opened and have continued to stay here on many occasions. I love this hotel for its location, high standard of service, décor, and to top that off the best art decorations in any hotel that I have seen around the world.
However, on this occasion, I arrived a little later than usual because of my flight but I was put into a room facing the main road. There were no views of the hotel or of the water. There was plenty of noise from the road and traffic. When I asked to be moved, I was told that there were no other rooms available. After my dinner at the restaurant, I had the worse night sleep (or lack of) I have ever had in any hotel. The traffic was continuous through the night. Trucks, taxis, motor cycles and the rest.
This is also the first time I have been to a hotel where I had breakfast that did not have smoked salmon.
August 20, 2013
Rated 5 out of 5 by Madscott Overall good
SPG kids bracelet could be expanded to include ice cream Sunday or maybe two ice creams given cost.
Breaking my car in the car park not appreciated. Paying repair for broken parts done but inconvenience not covered. Not telling me about the incident worse. Leaving me to find out and raise the issue very poor indeed.
Kitchen staff great with children.
January 2, 2013
Rated 3 out of 5 by Maks weekend getaway
Comfortable hotel, very good location. We were there in May and the pool closed early. Would of liked to swim but everything was shut down by 7. The decking is uncomfortable on your feet! No hot tub near the pool, only in the gym next door. Don't bother, its indoor, accomodates 4, not comfortable, no good ventilation. we walked in and out quickly.
May 27, 2014
Rated 4 out of 5 by KM66 Room
The bathroom is not very clean and old. Being a 5 star hotel, not providing a standard amenities like tooth brush is actually a let down.
The location of the hotel is perfect though for anyone looking for nice holiday and relaxing. The view is superb.
August 3, 2014
Rated 5 out of 5 by willro hotel has beautiful location
I beleive there should be at least one vertical hand rail inside the shower adjacent to the shower head - also a bath mat inside the bath would avoide the pssibility of slipping.
August 17, 2014
Rated 5 out of 5 by tohardtofindanickname Good Value Mystery Deal
Good size room. Good amenities. Well stocked bar fridge - was happy to see cheese and crackers.
Only qualm is the long walk down the cold corridor to the rooms each time we staid - but it was a cold night so in summer might not be an issue. Wouldn't stop me staying there.
Clean, tidy well set up rooms.
July 9, 2014
Rated 5 out of 5 by Femouche Another fabulous stay
Was back again for my birthday which coincided with the end of a work conference.
Am generally here every two months or more and just fantastic every time. I get to stay at a lot of hotels and this is by far one of my favourites. Beautiful location on the beach, very friendly and helpful staff and the newly refurbishment really makes it a great place to stay.
April 4, 2013
Rated 5 out of 5 by qld99 The whole stay was amazing!!
Attended a wedding 26/07/14, also stayed.
The room was excellent and staff were very helpful, we flew in from Sydney and needed a early check in. The wedding venue, staff and food were excellent. Same we only stayed the weekend. Hope to stay longer next time.
July 28, 2014
Rated 5 out of 5 by JoJo0027 The hotel was fantastic
We enjoyed our stay, albeit it was for a conference.
The Hotel was clean, staff were friendly.
August 26, 2014
Rated 5 out of 5 by richnik0112 Staying at Sheraton
We stayed at The Sheraton on the Gold Coast as we had a ball to attend across the road from the hotel. The facilities are outstanding and we would recommend anyone that wants to get great service at a great price that this is a place for them. Friendly staff and excellent facilities as well.
July 14, 2014
Rated 4 out of 5 by Johdeb clean and quiet
Went for a couple of days of R&R. Found the hotel clean and quiet. Nice area around the pool and easy access to the beach for a nice walk.
The seafood buffet was very good.
Only drawback was that we wanted to play some dvds, but there was no dvd player in the room.
July 26, 2014
Rated 5 out of 5 by Winkeye great setting and great features
beautiful hotel excellent service ..only issue I had was navigating around the tv could be simpler .
August 26, 2014
Rated 5 out of 5 by Lyn52 Fabulous location
Beautiful hotel and grounds. Just loved the water temperature of the pool, it was like being in Fiji.
The rooms were newly refurbished and very spacious and we would recommend the ocean view rooms that looked out to the ocean and over the pool.
The beds were very comfortable and we slept well.
Loved our stay and the staff went out of their way to assist us.
March 12, 2013
Rated 5 out of 5 by angiebrizvegas Great staff
We were delighted to have been upgraded to a villa. Absolutely gorgeous.
I lost an item of clothing while staying at the hotel, and the staff were unbelievably helpful in trying to locate it. (Sadly not found).
Food wonderful, pool great. I love this hotel, which is why we return!
July 17, 2014
Rated 5 out of 5 by thedazinoz Great hotel - but some feedback....
The hotel services, staff food and beverage is excellent. However some feedback on the "Green Initiative" regarding housekeeping. If the hotel wants guests to opt out of housekeeping, supplying a toilet brush in the bathroom may provide more incentive.
July 27, 2014
Rated 3 out of 5 by Helgirl Sheraton Mirage
Overall it was Ok, room was disappointing however for the price we paid, old fashion and in need of renovations.
The sea view was suburb.
On Saturday night we had drinks at the Bar and my partners Beer was off, he didn't want to complain, even though I thought we should point it out.
Would not come back unless hotel is renovated.
May 26, 2014
Rated 5 out of 5 by coplex Simply Stunning
From the moment you walk in and take in the view of the ocean you realize this hotel is special. A bonus is the friendly nature of all the staff who consistently tried to make our stay more enjoyable. We travel frequently and continue to believe the Sheraton Mirage is simply stunning. We have stayed here numerous times and are never disappointed.
September 3, 2013
Rated 4 out of 5 by Schoon Comfortable room but resort facilities lacking
The newly refurbished rooms look great and are very comfortable. Unfortunately provision of many of the resort facilities relies on the adjacent business (especially while the Sheraton's pool facilities are undergoing renovation). The adjacent business is tired and run down - not to the standard promised by Sheraton.
June 10, 2014
Rated 4 out of 5 by AndreaT Not quite up to scratch for high end travellers.
My husband and I were booked into this hotel by Platinum American Express Travel using our rewards as it was meant to be a luxury 5 star experience. We weren't told about the spa on check in, so didn't figure it out until we were leaving, there were no information or brochures either at check in, or in the room to let us know it was there or what's on offer.The check in staff were very pleasant, but informed us our room does not include breakfast and that there would be an additional charge of $80.00 for us to have breakfast at the hotel, which is a very steep, particularly for guests already staying at The Mirage, so we went elsewhere.
The rooms were very nice, however the bathroom was very dated with a shower over top of an old corner spa, and it smelled of mould. Also the water features and pool looked like they were in need of a repaint, and the beach towels were just plain white bath towels, which were too small for the lounge chairs.
December 10, 2012
Rated 5 out of 5 by Simey Relaxing, refreshing and really wanting more!
From the minute I arrived and was greeted at the front door through to check out my stay at Sheraton Mirage was sensational.
I was relaxed, left refreshed and really wanted to stay another couple of nights.
Comfortable rooms, pristine surrounds and felt like a world away yet all modern conveniences located within arms reach.
July 13, 2013
Rated 4 out of 5 by Joan Exceptional Service.
Service by staff exceptional within the Hotel. Pool/ bar could do with a renovation!!!! The Fitness Centre/Golden Door definitely needs some major attention. Also, the Villas could do with renovations in keeping with the Hotel. Considering the hazardous weather our experience at the Sheraton Mirage is always one we look forward to each year....
January 28, 2013
Rated 3 out of 5 by Barmul This Hotel is fairly average
We organised a family reunion at the Hotel recently. The Hotel looks impressive on entering, and the staff were quite professional. Unfortunately we did strike refurbishment work on the pool by our unit, and were woken up at 7am with the noisy machinery. The Hotel does need a bit of a "do up", but it would have been nice to receive an apology.
September 6, 2013
Rated 4 out of 5 by possum01 Exceptional Hotel
The great features are, that it's right on the Beach front, is on 3 levels with either stairs or lift access, under cover secure parking, Rooms are spaciousand comfortable. The Hotel has under gone extensive internal renovations however the externals has aged well and still remains appealing. Also good value for SPG Memebers.
May 19, 2014
Rated 5 out of 5 by Minoru The best hotel in GC
If you come to swimming in GC, Sheraton Mirage is definitely one of the best hotel. One reason is the it's location. The hotel places in front of a beach and you can access the beach directly from the hotel. Second reason is food. Breakfast buffet is amazing. The third reason is room facility. You can enjoy a jet bubble bath tab in your room.
December 20, 2013