Rated 5 out of 5 by kylekyle Another great stay
This must have been my sixth or so stay since the refurbishments. The staff were still very friendly and helpful. Very prompt service received at Terraces. and thank you to housekeeping for replacing towels and wiping the wet bathroom floor during turn down service.
Just a few minor points:
1. Noticed that there were no mouth wash in the bathroom amenities this time, yet I spotted them in the housekeeping cart.
2. The tube of body lotion in the bathroom amenities was past its expiry date.
3. This was my second time staying as SPG Gold, but I've never been offered an enhanced room at check-in as part of the Gold benefits.
March 6, 2014
Rated 4 out of 5 by LoveTravel Stunning resort but several drawbacks
We recently stayed at this hotel for a weekend. Really loved our mirage resort room, very spacious with a great corner bath to relax in. Paula at reception gave me a nice room on the 3rd floor. Thank you also to Mark Sexton for the lovely welcome letter in our room on our arrival.
Pros: Great room, comfy beds, soft linens and towels, lovely view of gardens and lagoon pools.
Fantastic, friendly staff, such as Paula and Shane at reception. I dont recall all the staff names at the Oasis bar or Pearls bar but they were all lovely and helpful. Great location, we enjoyed the pool and the squeaky white sand beach. Really nice to see lots of umbrellas for shade by the pool. I stayed in 2009 and there was very limited shade options then. Nice to see the improvements that have been made to this stunning resort.
Cons: our room A/C was extremely noisy, at first I thought that was just normal hotel A/C but by the end of the two days, it was starting to get to us. We unfortunately were on the floor where an extremely loud "domestic" argument broke out between a man and a woman on the Friday night. Not the hotel's fault, but quite disturbing as we could hear the yelling and screaming from at least 6 or 7 rooms away. Another lady had also heard the disturbance and had called to notify the hotel staff, and I did the same.
Hotel food prices were exorbitant eg: $99 p/person for a buffet dinner in Terraces and no space to accommodate us anyway because it was Valentine's Day. I had called 3 days before arrival to arrange a dinner booking but to no avail. I think as a guest in the hotel, you might expect consideration to get a table, not so. Oyster bar was also fully booked. Perhaps an email from the hotel advising of high occupancy and to make reservations early would have been appropriate. We ended up going over to Marina Mirage. After seeing the prices of the hotel food, ie breakfast $42 p/person, a simple toasted sandwich by the pool is $21, we ate most of our meals at the Marina cafes/restaurants.
As an SPG Gold member, I am usually afforded a late check out until 4pm, here I was told they could not do that when I was checking in, that I had to call on the day to "request" it. I did follow through the next night and was granted a 4pm check out if I paid extra for this. I reluctantly agreed as we needed the extra time before our late flights. On the day, we got locked out of our rooms after lunch, despite being granted late check out so we lost time having to sort this issue out, walking back and forth to the room several times, trying both our keys and then a trip to reception. Luckily one of the reception staff kindly refunded the fee due to the inconvenience. It would be nice if it wasnt necessary to charge Gold's this fee in the first place.
I may need to return in March for work, hopefully it will be a bit more smooth sailing. Despite the cons, the resort and staff are truly lovely.
February 24, 2014
Rated 5 out of 5 by KA2100 Great hotel, excellent location and service
I have been coming to this hotel for many years and it has never disappointed. The staff should be commended for their helpfulness especially during busy periods. The recent refurbishment has managed to refresh the hotel while still respecting what has made it special in the past. Being right on the beach at the Gold Coast with shopping, dining close its location is perfect. Being a Lifetime Platinum member I have stayed at many hotels around the world. This is one of my favorites.
Special mention also to Ronda from Guest Services, her attention to detail and helpfulness during our recent stay was first class.
January 6, 2014
Rated 5 out of 5 by bri48 Best hotel on the Gold Coast
This is the best hotel on the Gold Coast the staff are very friendly and helpful,the hotel is very clean. As a SPG gold member we are treated very well
February 6, 2014
Rated 4 out of 5 by Dave100 Great Staff
This was our second stay at the Sheraton Gold Coast and I have already booked our third. My family and I are truly thankful to the hard working staff members that have at every turn gone out of their way to make my family comfortable and welcome. In particular we would like to thank Jane and Claudia at Terraces Restaurant and also Phejas and Daniel at Pearls bar for being attentive and taking the time to make our stay that little bit more special. I have also handed out some Gold ‘Thank You’ cards and I hope that these staff members benefit in some way.
January 25, 2014
Rated 5 out of 5 by Jepnann1 Great resort.....wonderful staff
We had a lovely time .... many thanks for a great experience. The location of the resort was terrific as it was close to everything . the room we stayed in was spotless on arrival and was religiously serviced daily . the grounds impeccably maintained but what we found most pleasing is the teams professionalism and enthusiasm. nothing is of trouble and they always have a smile on their faces . The restaurant team is 1st class and pool bar team is also equally impressive. The quality of the meals are also worth mentioning. We normally go overseas to be pampered , good to know we don't have to travel that far get the same wonderful experience ........
Thank you all so much.
January 25, 2014
Rated 5 out of 5 by Aditya The hotel and its staff both are brilliant
The staff in the hotel is very friendly and caring. All my needs were taken care of. The suite was so big that a family of 4 can easily accomodate. The hotel was very comfortable. I felt great during my stay. Highly recommended.
December 27, 2012
Rated 5 out of 5 by KRhed82 A Great Stay
This hotel is one of the few locations in the area that offers beach access. The pool area is also very nice with bar service. Though I was here on a leisure trip, they have great accommodations for me to keep in touch with my office (Wi-Fi at the pool). The staff was extremely helpful with planning activities throughout our stay. Very close to shops and restaurants as well as a short bike ride to Surfer's Paradise.
December 30, 2013