Rated 5 out of 5 by NOSH We will be back!!
First stay at The Sheraton Mirage Gold Coast.
It was a birthday surprise, upon arrival found our room had been upgraded, which made a double wow for me!!
Our whole stay was perfect, from the minute we walked in to when we left - everything was fantastic.
The whole attitude of all staff was outstanding, whether they were under pressure or not, nothing was a problem. If things were extremely busy (Sunday Buffet Breakfast) all staff showed outstanding professional behaviour and just got things done with a minimum of fuss. A thank you from guests always goes a long way :)
A BIG thank you to you all, you made my birthday surprise even better!
Regards to you all.
October 17, 2012
Rated 4 out of 5 by LoveTravel Stunning resort but several drawbacks
We recently stayed at this hotel for a weekend. Really loved our mirage resort room, very spacious with a great corner bath to relax in. Paula at reception gave me a nice room on the 3rd floor. Thank you also to Mark Sexton for the lovely welcome letter in our room on our arrival.
Pros: Great room, comfy beds, soft linens and towels, lovely view of gardens and lagoon pools.
Fantastic, friendly staff, such as Paula and Shane at reception. I dont recall all the staff names at the Oasis bar or Pearls bar but they were all lovely and helpful. Great location, we enjoyed the pool and the squeaky white sand beach. Really nice to see lots of umbrellas for shade by the pool. I stayed in 2009 and there was very limited shade options then. Nice to see the improvements that have been made to this stunning resort.
Cons: our room A/C was extremely noisy, at first I thought that was just normal hotel A/C but by the end of the two days, it was starting to get to us. We unfortunately were on the floor where an extremely loud "domestic" argument broke out between a man and a woman on the Friday night. Not the hotel's fault, but quite disturbing as we could hear the yelling and screaming from at least 6 or 7 rooms away. Another lady had also heard the disturbance and had called to notify the hotel staff, and I did the same.
Hotel food prices were exorbitant eg: $99 p/person for a buffet dinner in Terraces and no space to accommodate us anyway because it was Valentine's Day. I had called 3 days before arrival to arrange a dinner booking but to no avail. I think as a guest in the hotel, you might expect consideration to get a table, not so. Oyster bar was also fully booked. Perhaps an email from the hotel advising of high occupancy and to make reservations early would have been appropriate. We ended up going over to Marina Mirage. After seeing the prices of the hotel food, ie breakfast $42 p/person, a simple toasted sandwich by the pool is $21, we ate most of our meals at the Marina cafes/restaurants.
As an SPG Gold member, I am usually afforded a late check out until 4pm, here I was told they could not do that when I was checking in, that I had to call on the day to "request" it. I did follow through the next night and was granted a 4pm check out if I paid extra for this. I reluctantly agreed as we needed the extra time before our late flights. On the day, we got locked out of our rooms after lunch, despite being granted late check out so we lost time having to sort this issue out, walking back and forth to the room several times, trying both our keys and then a trip to reception. Luckily one of the reception staff kindly refunded the fee due to the inconvenience. It would be nice if it wasnt necessary to charge Gold's this fee in the first place.
I may need to return in March for work, hopefully it will be a bit more smooth sailing. Despite the cons, the resort and staff are truly lovely.
February 24, 2014
Rated 5 out of 5 by Frank35 Staff Kindness
With 2 children with nut & egg allergies, going on family vacations can be a nightmare, the kids hate to make a fuss and will quite often be happy to eat just the basic essentials. On this trip the staff at Sheraton Mirage were outstanding on making our children feel like nothing was a hassle and went out of there way in ensuring our children went away completely happy and satisfied. A big thanks to the breakfast crew in making egg free pancakes and the dinner crew in making a superb mango, blueberry and strawberry fruit salad. This type of hospitality was something we very much appreciated, a big thank you to the whole team.
January 25, 2013
Rated 3 out of 5 by Susan59 Sheraton Gold Coast
The lobby area is the best part of the Hotel. Basically the room and all other common areas are very tired. The towels paper thin and scratchy and the bathroom very small and tired. Having booked to stay in a Marina suite - we were very underwhealmed.
The around pool areas very not well maintained - with areas fenced off for regeneration. In January one would think this to be one of the peak periods - wouldnt ready lawn simply be laid.
the upstairs bar was completely without atmosphere and or any kind of vibe. the whole experience apart from the friendly staff was a disappointment. Unfortunately i dont think we will be back.
January 16, 2013
Rated 5 out of 5 by Tim12 This hotel is fantastic
The hotel's standard, facilities and staff were excellent. The room was great, the pool and other facilities at the hotel were first rate and the staff were extremely friendly and went out of their way to make sure that our stay was enjoyable. Every aspect of our stay was fantastic.
January 1, 2013
Rated 4 out of 5 by ABC99 SHERATON , RESTING ON REPUTATION?
FOR THE EXPENSIVE NIGHTLY RATE I FOUND IT OK BUT EXPECTED MORE ATTENTION TO DETAIL, THE BATHROOM FLOOR HAD NOT BEEN MOPED FROM THE PREVIOUS GUEST , CLEANER DID NOT NOTICE AFTER 3 NIGHTS ,THE IRONING BOARD WENT UP BUT COULDN'T GET IT BACK DOWN, MORE STAFF REQUIRED IN THE PEARLS BAR DURING PEAK TIMES, MOST BUFFET STAFF APPEARED TO BUSY TO SMILE , A BIT TOO FAR FROM THE MAIN GOLD COAST ACTION, SHOPS , BARS ETC.
November 3, 2014
Rated 4 out of 5 by JustJus The Villas are great
Stayed 3 nights in Villa 4236 which was immaculate, light, modern and very comfortable. Special discount rate of $499 per night plus breakfast for two for an additional $50 was exceptional value and substantially less than we have paid in the past for a 2br Villa. Restaurant and Room Service dining was all to a high standard and staff very friendly. Internet access was expensive for short term use, but $50 for three days on up to 3 devices was a better option. Girls recommended the Spa and the beachfront location is unique on the Gold Coast. Villa provides the perfect combination of hotel luxury with space and privacy.
January 26, 2013
Rated 5 out of 5 by JarrodPaul Birthday Stay
My wife and I recently stayed at the Gold Coast Sheraton Mirage Resort and Spa. The facilities and staff were excellent and the food at Terraces could not be faulted. I would recommend this hotel to anyone wishing to indulge in a 5 star experience.
December 7, 2014
Rated 4 out of 5 by bremar Great Accommodation. Lowsy Restaurant Service
Our stay was excellent up until we had breakfast.
Everything was really 5star - check in staff - ground staff - room presentation - function staff - then we went down for breakfast.
Firstly I joined SPG (on the request as check in to get a reduced price on b'fast @ $30).
This turned out to be $35. We were seated, asked if we wanted tea or coffee, coffee thanks. Then that was it - no explanation about the buffet. The coffee was absolutely awful. Kept having to ask for cutlery, then it was dropped on the table. The food was great but the service was atrocious. I would recommend to stay but don't eat b'fast there....
July 27, 2014
Rated 4 out of 5 by Dickie27 Traps for the unwary.
The hotel offers excellent facilities, fine dining and excellent and friendly service. It has afforded a relaxing eight days stay. However the experience was dulled a little by a lack of information regarding the inclusions in the accomodation package offered.and an effort by the hotel to increase the room price to cover an alleged upgrade and breakfast. Had this been explained when the booking was made it could have been easily resolved. Next time I will ask more questions. Despite this the stay was enjoyable. The Oyster Bar and the pool service were highlights of the experience. The convenience of the Mirage Marina Shopping Centre was also an enjoyable experience..
August 15, 2012
Rated 5 out of 5 by maddo67 Amazing Place
I frequent this hotel many times per year as it is the only 5 star hotel on the Gold Coast ocean. It is amazing you must stay here.
January 1, 2013
Rated 4 out of 5 by Raels27 Lovely hotel as usual but you didn't look after repeat business.
This was my husband's 4th stay and my 3rd stay at your lovely hotel. We had a lovely stay as per usual but we were a little disappointed as we had booked 2 nights, including breakfast and a late check out as per the package, for $335 per night and we didn't get the late check out. As I booked it 7 months ago and I put in my request that a late check out "as per the package" would be nice, I can tell you we were not impressed when we didn't get it'. I have had at least 3 emails from your hotel since booking with cheaper stay packages but I thought no I booked well in advance, we have been to the hotel a few times before, hopefully they will look after us but it didn't happen.
October 7, 2013
Rated 4 out of 5 by rudi first stay after full rennovation
Much better athmosphere now and great service at arrival with outside concierge. General service is efficient and polite, not overdone.
Rooms are good and comfortable, Bathrooms still lack the necessary comfort (old bath and equipment- maybe difficult to rennovate?)
Breakfast service was a bit rough (not so caring and with a feeling of a mass tourist coffee shop service). The Buffet was nice but the standard coffee was poor.; suggest to put automatic coffee machines into service.
Dinner buffer was attractive but the 'a la carte' menue a bit boring (I would prefert to go and eat at Fellin in the Marina Mirage).
June 2, 2012
Rated 5 out of 5 by Porka Company Christmas Party
Each Christmas we take our staff to a Gold or Sunshine Coast resort. This year we went with 55 staff members to the Sheraton Mirage at Southport for 2 nights.
Within an hour of arrival, everyone was commenting on the efficiency and friendliness of the staff. The resort itself is thoroughly relaxing, but it's the staff that really make it special. They have obviously been well-trained, but also appear to love their jobs.
I usually don't sleep well in hotels and motels, but the beds here are gloriously comfortable.
I loved it.
My only criticism is that the food and drinks around the pool are a little expensive.
December 8, 2012
Rated 5 out of 5 by StephenJ Great Hotel
I haven't stayed here in 10 years, and it was as good as ever.
Feels like coming home.
December 4, 2014
Rated 5 out of 5 by Dayreamer Never lets us down
We love to take short breaks at the Sheraton Mirage a couple of times a year and the resort and its team never let us down. The location is very special, right on the beach and close enough to all the coasts attractions, yet secluded enough to enable a true resort experience if your intention is pure relaxation.
From the cocktails at Pearls Bar to the top quality buffet offerings at Terraces or a relaxing bottle of bubbles by the pool. We are always totally satisfied and recharged.
November 11, 2014
Rated 5 out of 5 by Shelllisa1965 Another stay in paradise
We have been staying at the Gold Coast Sheraton for the last 9 years and again we were 'wowed' by this magnificent hotel. Mark Sexton and his team once gain exceeded our expectations. The staff make this hotel the best there is. Make sure your include a stay in this hotel in your bucket list. Already counting dopwn the sleeps until our next stay.
November 23, 2014
Rated 3 out of 5 by hahehe Overprized Christmas Disaster!
The Spa Studio looked impressive but air-
conditioning faulty and was rectified only on second evening; ensuite has no vetilation(exhaust) and added to the discomfort. Horizon x-mas day lunch, waitress managed to spill a glass of red wine over the back of my wifes dress. the chair was replaced promptly without much attention to the patron's dress. A menu would have been a help too, as the inexperienced staff did not explain the offerings they were serving. the pool and serounding areas need massive improvements to be a 5 star establishment.
You certainly have to improve for us tostay again in your establishment and recommend it to our o/seas friends, which we have done so over the past 20 years.
December 27, 2012
Rated 5 out of 5 by JoeCoolOz Sheraton Mirage Main Beach Qld
Recently I had the pleasure to re-visit the Sheraton Mirage Main Beach Qld for some respite & a conference. The Hotel had undergone a refurbishment in the prior 12 months and must say is outstanding in those areas completed. The service was 1st class from the Concierge to the Reception out to the Pool area and in the Dining area. I would not hesitate to take my family here for a holiday after observing other young families enjoying their time. I would suggest Companies to try the 5-star conference facilities with the evening dinner well catered. There was not one thing to complain about.
November 15, 2012
Rated 4 out of 5 by blotwise Overall Stay
We had a very enjoyable stay overall. As usual, the room was good, with a nice sea view. The hotel facilities; the restaurant, pool, and bar, were of a high standard. The stay was slightly marred by a clerical error causing $1500 to be removed from my bank account ; although this is a holding fee, all the room costs had been paid in advance, and I am still awaiting for these funds to be released. I initially thought the money had been stolen from my account as the random sum removed is not labelled on the bank statement. I was very distressed at this point, and I ceased enjoying myself.
November 10, 2013
Rated 5 out of 5 by Joanne What an exceptional resort - Congratulations
Sheraton Mirage @ The Gold coast has everything a family or individual would want on a holiday: clean rooms, courteous and efficient staff, and a location and setting that is both private and pristine. I went to the hotel with my children for my birthday, and the General Manager webt out of his way to make sure that the weekend was wonderful for both the children and I. The Buffet has a wonderful array of local foods - the A-la-carte menu is simple and elegant. We all had such a wonderful weekend, we will be returning as a family again very soon. The added bonus were the in-house swans that lived just near our room. They added a touch of elegance and stillness to the location. Well done Mark and your team..
March 12, 2012
Rated 3 out of 5 by FamilyoFour Well slept, but not over the moon.
The bed was comfortable and the service was friendly. They did great to book us in last minute. Unfortunately, we booked for two double beds as we had two adults and two children, and we received a king bed and a pull out sofa bed. The sofa bed was not made and we had to make two phone calls: one for the bed to be made and the second to get a blanket up to the room. The hotel was aware when we booked that there were going to be four people in the room, but we were only supplied with three bath towels. I assume it was the smoke alarm that was directly above the king bed, but the light on this was annoying. The pool was closed for maintenance at this time. As I said, it was comfortable but not worth what we had paid.
June 9, 2014
Rated 5 out of 5 by Mustang45 Another brilliant stay at Mirage Gold Coast
We celebrated our 21st wedding anniversary by staying two wonderful nights at the Sheraton Mirage Resort and Spa on the Gold Coast last weekend. It is our favourite hotel and for good reason. The staff are genuine, warm and make you feel welcome. Nothing is too much trouble. An uncrowded, clean, patrolled beach is right at your doorstep, that is if you are able to drag yourself away from the resort pool and the poolside service. This stay was special, and the hotel staff did all they could to ensure that it was memorable, including a room upgrade that gave us sensational sunrises over the blue pacific ocean. General Manager, Mark Sexton delivers what we all expect from a 5 star hotel, which is the consistency. Not one area falls short. Other hotel brands can only just try. We are looking forward to going back soon, not for any special reason......just because we love it there.
November 3, 2014
Rated 4 out of 5 by Youngfamily Luxery rooms, some dissappointment!
The quality of the room was excellent, great beds, lovely size and beautiful bathroom.The room was not very soundproof, we could hear what people were saying on the other side of the front door and the extra door that led to the next room, i assume. In a 5 star hotel I would expect the bottled water in the room to be included, instead they costed 9.5 a bottle.staff was very friendly and helpfull. The communication about bookings, payment etc was poor.
The toddler pool was not clean and the general pool was very average for a 5 star hotel. Breakfast was excellent.
September 29, 2013
Rated 5 out of 5 by POH81 This hotel looks grand (outlook)
The hotel looks grand when I stepped into the hotel.
Great scenery in & out.
Staff responsiveness is superb.
Slight improvement that could be improved.
First of all, the gym's signboard.
I cannot find the gym signboard even though I checked with the receptionist on location of gym.
Slight improvement for hotel room toilet. The door stopper is a nuisance.
I think it could be better.
Breakfast - adding some asian food would be ideal as well.
October 20, 2014
Rated 5 out of 5 by poppy Excellent Stay
We would just like to say a big thank you for our recent stay at The Sheraton Gold Coast. It was our 1st wedding anniversary and you made it very special.Thank you.
March 4, 2013
Rated 4 out of 5 by Skye212 Very relaxing
This hotel met all our expectations. Great service, lovely staff. It was lovely and relaxing, Thank you.
November 18, 2014
Rated 5 out of 5 by myislandhome World Class Resort
We have travelled to Dubai, Europe and the U.S. and this resort is certainly the best resort we have ever stayed in. We wanted a quiet weekend away at the end of our holiday, and the location was just perfect - absolute beachfront, and quiet and tranquil compared to the main tourist area. The breakfast and seafood buffet were sensational value and quality. The king bed was so fabulous we plan to buy one from the online Sheraton shopping website when we return home. The staff are very friendly and obliging. We are going to go back for our anniversary!!
July 15, 2014
Rated 4 out of 5 by Crusha59 "Mouth watering, richness & sinful" Terraces Restaurant
4/10/2014 (Dinner at Terraces)The richness of the sinfully mouth watering dishes, dishes that were executed perfectly, and the bright colors of the ingredients made it a feast for the eyes as well as the stomach.
We would like to thank Patricia and her team in section four (a huge thank you), they were very attentive, organised, professional in manner and service. We will be back and again request her section. Thank you Sheraton Gold Coast. superb setting for any meal.
October 13, 2014
Rated 4 out of 5 by belindas25 Disappointed with spa in room
I was looking forward to staying here in the king spa room for months. Very friendly reception greeting and check in. Was disappointed that the spa did not work in the room after looking forward to relaxing in it that night. The maintenance man did come relatively quick to fix but it was too late to re-fill the bath and have an enjoyable soak. I was also unsure how long the jets had not been working /cleaned. But the sweet sleeper beds were amazingly comfortable and would recommend. Also the breakfast buffet was high class. Overall a nice resort to stay.
July 15, 2013