Rated 3 out of 5 by GCmirageclient Early check in requests- leave a lot to be desired
We had a two day flight to get to you. We were excited to have a break for a night with you but early landing , two small children and misplaced luggage meant that we really needed an early check in.
We had requested this being a main requirement and were advised that it could not be guaranteed however on arrival the request was met with boredom and unsympathetically. I understand that reception hears lots of requests but long haul travellers, people travelling with children, illness, elderly..some other priority other than a high flying member should show through here. Even if just empathy, understanding and commitment to try and rush things along..330pm entry to our room after an early morning check in. We sat in our travel clothes not wanting to change without a fresh shower and in toilet facilities, with our luggage- just waiting for the call that never came.
It felt like our booking was wasted. Not the ideal end to a long trip with just 1 day of relaxation for us. Was disappointed. It wasn't a busy check out day. We talked to the cleaning staff outside our room.
April 12, 2016
Rated 4 out of 5 by Ronald9882 Staff was being Not polite
waited thirty minutes to be able to check in, and another guest was queued behind me , he took the jump to the queue in front , but the front desk staff did not even find out also continues to help that guests check in , because the waiting time is very long, I has been a bit impatient , I told the staff that the guest was jump to the queue , the response of employees made me feel very disappointed, she ignore my complaints , did not even give me an explain or apologise it should not be a 5 star hotel service attitude , the hotel environment is very good .
April 5, 2016
Rated 2 out of 5 by JWJ88 Over-rated Resort
A lot of improvement required for the maintenance of rooms, but facilities and food are quite good though.
March 28, 2016
Rated 4 out of 5 by CHA2015 February stay
Superb food, comfy beds, beautiful surroundings. Wish I had more than 1 night there
February 22, 2016
Rated 5 out of 5 by CTraveler Great resort for Gold Coast Holiday
Stayed for 3 nights while visiting the Gold Coast and couldn't have been happier with the hotel and location. Beautiful facilities, with ocean and pool view upon arrival to lobby. In recognition of my Lifetime Platinum status I received an upgrade which really made my stay. The swimming pool is lovely and just steps from the beach so guests can enjoy both. The breakfast buffet offered one of the best selections I've seen. The location is great - a walking/biking path runs in front of the hotel and gives access to marinas, attractions, neighborhood restaurant areas, and parkland. The staff is outstanding - friendly, always ready to help. A waiter in the restaurant offered to help me track down a particular pair of sandals after I had exhausted all options at the local shops. While away from the hotel I got scrapped up in a bike accident and upon my return the front desk manager pulled out a first aid kit and helped me get cleaned up, while the bell and valet staff took care of my bike. Fabulous personal service and very welcome for someone travelling on her own far from home. Upon departure I used the house car for the trip to the Gold Coast airport. It was very well priced compared to a taxi, easily arranged by the concierge, on time and the driver was friendly and professional. Outstanding combination of location, facilities and service levels would definitely ensure my return on a future visit to the Gold Coast.
February 21, 2016
Rated 5 out of 5 by RitaG Lovely Hotel
Stayed at this hotel during Jan/February 2016. The view from the foyer is superb and the grounds and lagoon areas are so calming and amazing. The room had great views from our outdoor area and was spotlessly clean. The only negative would be 'No separate shower' so had to climb into the bath. We enjoyed the pool apart from it being a bit slippery underfoot with it's tiled surface. The seafood buffet was also great with it's wonderful selection of foods, couldn't fault it. Overall we enjoyed our stay immensely.
February 7, 2016
Rated 3 out of 5 by Brad3101 Average
Staff not the best or inviting
January 17, 2016
Rated 3 out of 5 by DRB79 Summer holiday
Just check in and currently enjoying second stay for 14 nights at Sheraton Gold Coast. Resort is great just as my family remembers, great staff, good room and nice being by the beach.
The main disappointment we have is with the use of the SPG Kids pass, last year we were able to enjoy our lunch by the pool and kids as well, now this year the kids and adults have to dine inside if they want to use the SPG kids pass. Seems very strange to have a beautiful family pool area but not allowing the kids to dine there. Management said this is due to customer feed back. Very odd as kids enjoyed having lunch with us by the pool lounges.
Great resort just not as kid friendly anymore.
January 4, 2016