Rated 4 out of 5 by WillBri Bad Service
When checking in asked for ground floor room, check in person wanted me to pay $75/night more, 4th time staying there this year???? Service at the oasis Pool bar was shocking waited 1 hr for drinks at 11am in the morning, they need more staff out there. You should recognise frequent stayers thru you SPG system not treat them with contempt.
October 21, 2014
Rated 5 out of 5 by POH81 This hotel looks grand (outlook)
The hotel looks grand when I stepped into the hotel.
Great scenery in & out.
Staff responsiveness is superb.
Slight improvement that could be improved.
First of all, the gym's signboard.
I cannot find the gym signboard even though I checked with the receptionist on location of gym.
Slight improvement for hotel room toilet. The door stopper is a nuisance.
I think it could be better.
Breakfast - adding some asian food would be ideal as well.
October 20, 2014
Rated 5 out of 5 by S0001 Great service and location
The staff were very helpful and friendly. I left some baggage in the room on checkout and they couldn't have been more helpful in recovering the items for me.
October 19, 2014
Rated 5 out of 5 by Ness71 This hotel has everything for a great escape
Upon arrival we were given clear informative information about all the facilities. I loved the fact that the beach was so close and there is a running track, a pool with a bar! Our room was spacious and clean. The best nights sleep with no noise. Also the seafood buffet for dinner was amazing, the staff so incredibly helpful with food allergies. Only regret that we didn't stay longer, we will be back for sure. Thank you.
October 15, 2014
Rated 4 out of 5 by Crusha59 "Mouth watering, richness & sinful" Terraces Restaurant
4/10/2014 (Dinner at Terraces)The richness of the sinfully mouth watering dishes, dishes that were executed perfectly, and the bright colors of the ingredients made it a feast for the eyes as well as the stomach.
We would like to thank Patricia and her team in section four (a huge thank you), they were very attentive, organised, professional in manner and service. We will be back and again request her section. Thank you Sheraton Gold Coast. superb setting for any meal.
October 13, 2014
Rated 5 out of 5 by coodebiandev Hotel oozes quality & relaxation
We have stayed at Mirage in past as a small family of 3 & have enjoyed both experiences. I'd like a bit more room to move in the room but I guess the amount of space is standard for a hotel situation. The Mirage provides an elegant environment featuring water views from in many directions. The restaurant buffet breakfast offers an excellent choice and gorgeous surroundings of fountains and views of the many lagoons outside. I'm sure we will stay again if in Goldie. Deb
September 14, 2014
Rated 5 out of 5 by Goanna Fathers Day
Had an overnight stay and arrived for Father's Day breakfast and unfortunately the line was very long from external persons wishing to dine. We are a Star Privileges Member, we did not book (no advice received at check-in that we should book even though we said we would be having the buffet). We also were told we could not have the 2for1 breakfast without our temporary letter or SP card in hand. Hotel would charge us and then reimburse once provided Membership confirmation. We ended up leaving and eating at a Cafe in Beenleigh on our way home.
September 10, 2014
Rated 3 out of 5 by JoM1965 Check in nightmare
Don't stay there if you are attending a wedding there. Check in wasn't until 3pm bit hard when the wedding starts at 3 and you need to shower or iron your clothes. Did not get any special rate for being a wedding guest. However the food at the wedding was excellent.
October 7, 2014