Rated 4 out of 5 by Quarry Watch where your room is located
The hotel is magnificent. We stayed there for 5 days this past December and it was a great place to stay. The only drawback relates to their swimming pool policy. They have a great pool but only allow the use of the pool during hours of sun light. This was disappointing for us in the evening but we understood why. The problem came in the morning hours. Other guests felt that it was fine to send screaming kids into the pool around 6:30AM each morning. The parents sat and watched them scream and play prior to breakfast. We had beautiful rooms overlooking the ocean and the pool, but to be woken in the morning to screaming kids was frustrating. The hotel said that they couldn't do much since they were following policy. If you get rooms close to the pool area be aware that you could have a rude awakening with nothing to do to stop it.
February 15, 2015
Rated 5 out of 5 by SoniaT Beauty & Nature Combined
A luxury hotel positioned in truly beautiful spot on the Gold Coast surrounded by water - endless white sand beaches on one side, and boat-filled harbour on the other.
Stayed here for a few days for my birthday and had many magical moments with my husband - from a fabulous cocktail evening at Pearls bar indulging in some of the best cocktails we've ever had, to the long barefoot beach walks, and relaxing time spent lazing by the pool.
Add to that fun shopping across the road, amazing food options (highly recommend Providores) and great coffee.
February 3, 2015
Rated 5 out of 5 by Lousy1 Disappointing Service
My wife and I had lunch at Terraces Restaurant today and was extremely disappointed with the service. We have been attending the restaurant many many times over some 20 years and have always without exception enjoyed the Buffett and the level service provided.
Today we were seated at table 400? On the lower level near the window and the staff service area. There were two waitresses attending to our table and at no stage were we asked if we wanted additional drinks, not offered clean napkins as other tables were given without request and generally ignored. Both were more intent talking to each other. When presented with the account I gave the waitress my cards and a short time later I was given the folder, my cards and what I thought was a receipt. It wasn't until a few hours later that I received a call to say I had not paid the account. I was very embarrassed. In the past the staff have assisted us with settling the account. Given my comments we will continue to enjoy your wonderful restaurant. Thank you.
January 18, 2015
Rated 5 out of 5 by Zazou This Hotel is extremely pleasant to stay in
MY favourite Hotel on the Gold Coast. I have stayed here ever since the Hotel was built many years ago. I think the recent upgrade has been well handled, but the Hotel is not as beautiful as it was when first built.
January 15, 2015
Rated 5 out of 5 by tabron Sheraton Family
A big thank-you to General Manager and the friendly staff at Sheraton Mirage resort for once again welcoming us back to the Sheraton family. From the surprise complimentary over-sized cheese and fruit platter to the personal Christmas card from Mark the stays are always special. Thanks again.
December 25, 2014
Rated 5 out of 5 by ECEJon Brilliant first stay!
I must agree with many reviewers regarding the resort's location; the huge free car park, the buffet dinner(fantastic fresh seafood!).
I had a nice panoramic sea view room, it's truly fantastic! I was on my own and on a short business visit and it was more than adequate for me.
I stayed in the north side of the resort, it's quite a walk to the gym as it's run as a separate enterprise, it closes quite early at 8pm weekdays and earlier over the weekend, however you could do a nice jog along the beautiful Main Beach front, absolutely wonderful!
Ruby from reception is exceptional, her knowledge and recommendations of local shops, restaurants, shopping venues are spot on. When you have Ruby, no concierge is required!
I shall be back with my family soon!
December 11, 2014
Rated 5 out of 5 by JarrodPaul Birthday Stay
My wife and I recently stayed at the Gold Coast Sheraton Mirage Resort and Spa. The facilities and staff were excellent and the food at Terraces could not be faulted. I would recommend this hotel to anyone wishing to indulge in a 5 star experience.
December 7, 2014
Rated 5 out of 5 by StephenJ Great Hotel
I haven't stayed here in 10 years, and it was as good as ever.
Feels like coming home.
December 4, 2014
Rated 5 out of 5 by Terri27 Another great wedding anniversary at Sheraton
33rd wedding anniversary spent at Sheraton which we are trying to make a tradition.Had fantastic time only disappointment was I did request a certain room (SENTIMENTAL REASONS)which I do know couldn't be guaranteed but we were given a room on the opposite side as last year.Didn't accept but receptionist did try her hardest to accommodate us but to no avail and we accepted cheaper room on ground floor which had nothing to look at except lawn and hedge.Got over my disappointment overnight but would never stay on ground floor again.Hopefully next year I can book the room I requested or one nearby.Also thank you Helen in Guest Services for sorting out a small problem we had.
November 28, 2014
Rated 5 out of 5 by Shelllisa1965 Another stay in paradise
We have been staying at the Gold Coast Sheraton for the last 9 years and again we were 'wowed' by this magnificent hotel. Mark Sexton and his team once gain exceeded our expectations. The staff make this hotel the best there is. Make sure your include a stay in this hotel in your bucket list. Already counting dopwn the sleeps until our next stay.
November 23, 2014
Rated 4 out of 5 by Skye212 Very relaxing
This hotel met all our expectations. Great service, lovely staff. It was lovely and relaxing, Thank you.
November 18, 2014
Rated 5 out of 5 by Dayreamer Never lets us down
We love to take short breaks at the Sheraton Mirage a couple of times a year and the resort and its team never let us down. The location is very special, right on the beach and close enough to all the coasts attractions, yet secluded enough to enable a true resort experience if your intention is pure relaxation.
From the cocktails at Pearls Bar to the top quality buffet offerings at Terraces or a relaxing bottle of bubbles by the pool. We are always totally satisfied and recharged.
November 11, 2014
Rated 4 out of 5 by JMS89 Fabulous natural light!
My favourite aspect of the Sheraton Mirage is the natural light that filters into the foyer and the Terraces restaurant. It gives a wonderful light and spacious feel and makes the pool look very inviting!
November 8, 2014
Rated 5 out of 5 by mighty4749 Stunning Resort
It is always a delight to stay at this resort.
The location is excellent,the rooms large & comfortable,the beds divine,the service impeccable,the food is tasty & the gardens just beautiful!!!!We love to escape here 2 or 3 times a year & are never disappointed with our stays.It is indeed our"Mirage Paradise!!
November 7, 2014
Rated 4 out of 5 by dibbs staff
all the staff were absolutely fabulos and liz in reception could not do enough for you.
November 3, 2014
Rated 4 out of 5 by ABC99 SHERATON , RESTING ON REPUTATION?
FOR THE EXPENSIVE NIGHTLY RATE I FOUND IT OK BUT EXPECTED MORE ATTENTION TO DETAIL, THE BATHROOM FLOOR HAD NOT BEEN MOPED FROM THE PREVIOUS GUEST , CLEANER DID NOT NOTICE AFTER 3 NIGHTS ,THE IRONING BOARD WENT UP BUT COULDN'T GET IT BACK DOWN, MORE STAFF REQUIRED IN THE PEARLS BAR DURING PEAK TIMES, MOST BUFFET STAFF APPEARED TO BUSY TO SMILE , A BIT TOO FAR FROM THE MAIN GOLD COAST ACTION, SHOPS , BARS ETC.
November 3, 2014
Rated 5 out of 5 by Mustang45 Another brilliant stay at Mirage Gold Coast
We celebrated our 21st wedding anniversary by staying two wonderful nights at the Sheraton Mirage Resort and Spa on the Gold Coast last weekend. It is our favourite hotel and for good reason. The staff are genuine, warm and make you feel welcome. Nothing is too much trouble. An uncrowded, clean, patrolled beach is right at your doorstep, that is if you are able to drag yourself away from the resort pool and the poolside service. This stay was special, and the hotel staff did all they could to ensure that it was memorable, including a room upgrade that gave us sensational sunrises over the blue pacific ocean. General Manager, Mark Sexton delivers what we all expect from a 5 star hotel, which is the consistency. Not one area falls short. Other hotel brands can only just try. We are looking forward to going back soon, not for any special reason......just because we love it there.
November 3, 2014
Rated 5 out of 5 by bodzan Like it
All was good and enjoyable
October 30, 2014
Rated 5 out of 5 by Vipfast Fantastic
This was our third stay and every time is a memorable good experience.
October 30, 2014
Rated 4 out of 5 by WillBri Bad Service
When checking in asked for ground floor room, check in person wanted me to pay $75/night more, 4th time staying there this year???? Service at the oasis Pool bar was shocking waited 1 hr for drinks at 11am in the morning, they need more staff out there. You should recognise frequent stayers thru you SPG system not treat them with contempt.
October 21, 2014
Rated 5 out of 5 by POH81 This hotel looks grand (outlook)
The hotel looks grand when I stepped into the hotel.
Great scenery in & out.
Staff responsiveness is superb.
Slight improvement that could be improved.
First of all, the gym's signboard.
I cannot find the gym signboard even though I checked with the receptionist on location of gym.
Slight improvement for hotel room toilet. The door stopper is a nuisance.
I think it could be better.
Breakfast - adding some asian food would be ideal as well.
October 20, 2014
Rated 5 out of 5 by S0001 Great service and location
The staff were very helpful and friendly. I left some baggage in the room on checkout and they couldn't have been more helpful in recovering the items for me.
October 19, 2014
Rated 5 out of 5 by Ness71 This hotel has everything for a great escape
Upon arrival we were given clear informative information about all the facilities. I loved the fact that the beach was so close and there is a running track, a pool with a bar! Our room was spacious and clean. The best nights sleep with no noise. Also the seafood buffet for dinner was amazing, the staff so incredibly helpful with food allergies. Only regret that we didn't stay longer, we will be back for sure. Thank you.
October 15, 2014
Rated 4 out of 5 by Crusha59 "Mouth watering, richness & sinful" Terraces Restaurant
4/10/2014 (Dinner at Terraces)The richness of the sinfully mouth watering dishes, dishes that were executed perfectly, and the bright colors of the ingredients made it a feast for the eyes as well as the stomach.
We would like to thank Patricia and her team in section four (a huge thank you), they were very attentive, organised, professional in manner and service. We will be back and again request her section. Thank you Sheraton Gold Coast. superb setting for any meal.
October 13, 2014
Rated 3 out of 5 by JoM1965 Check in nightmare
Don't stay there if you are attending a wedding there. Check in wasn't until 3pm bit hard when the wedding starts at 3 and you need to shower or iron your clothes. Did not get any special rate for being a wedding guest. However the food at the wedding was excellent.
October 7, 2014
Rated 3 out of 5 by IKG1964 Great Hotel - but needs to improve spa facilities
Stayed here for a 50th birthday treat in July 2014. Hotel building is impressive, especially the pool area and the room was very comfortable. Breakfast was excellent with a good choice of food. Only downside was the spa facilities. These were dirty and wet. Steam room was broken and Sauna not turned on.
October 6, 2014
Rated 5 out of 5 by Tanyat Excellent hotel
Would definitely recommend the Sheraton Mirage Gold Coast as the rooms were very comfortable and clean. The hotel had great facilities and the pool was fantastic for the kids. Great location and staff are great.
October 3, 2014
Rated 4 out of 5 by Repo3069 Clean, safe and enjoyable
Our stay made the most of the available facilities which allowed us to achieve the quality family time we were hoping for in our holiday.
October 3, 2014
Rated 5 out of 5 by Googs What a hotel/resort.
We have such a great time. Everything we wanted was there. We were there to celebrate & they made it a celebration. Everyone has smile on there face, nothing was a problem & our catering needs were met. They made us feel so comfortable. We are coming back & we cannot wait. Thank you for making our stay wonderful. :)
September 29, 2014
Rated 3 out of 5 by Hardy15 Some services need improve
New staffs in reception seem to be don't know much about SPG member benefit; as platinum member I didn't get check in until after 4pm, quiet disappointed.
September 27, 2014