Rated 5 out of 5 by andrew61 Great hotel
Very impressed with faciilties and location. Proximity to Marina Mirage is a plus with some good restaurants. Fitness centre was excellent. Nice to stay at a hotel with tennis court option (although our court was pretty rough the grass courts are good.
My main criticism was the AV facilities at the conference. There were constant AV problems which really affected the whole meeting. A constant frustration that was not fixed. Not good enough for a large hotel offering conferences and embarrassing for our overseas visitors in particular
August 24, 2015
Rated 5 out of 5 by Tris1983 Outstanding
We recently stayed at sheraton Mirage Gold Coast for the 5th time in the past few months and for my family and I each visit gets better and better. So much so that we have booked to have our wedding ceremony and reception at the hotel.
The Conciege team go above and beyond at all hours to help out and make the stay as welcoming and relaxing as possible. the resort as a whole is perfectly located for all our needs and been only minuted to Seaworld makes the perfect spot to take our now 10 month old daughter.
This trip we stayed in a suite for the first time and found it to be a perfect size and had the best view we could have imagined. My fiancee and i were able to relax and talk whilst our daughter slept and could have some time to ourselves this way.
Cant wait to be back there enjoying the location and helpful dedicated professional service this resort offers.
August 17, 2015
Rated 3 out of 5 by crb75 Suffering from split personality
My request for a quiet room resulted in being assigned a connecting room next to the children's pool. Thanks to stellar reception staff I was able to change rooms on the second day - but clearly a rooms management team that has zero interest in meeting guest needs.
Housekeeping was very good and the room was in good condition - but the king bed being two beds pushed together was pretty poorly done.
Hotel staff were all very good - although service in the restaurant often dropped from casual to unprofessional.
Grounds were looking a lot nicer than a previous stay.
Ultimately I don't know if this hotel is trying to pitch itself as a cheap and cheerful resort or something more upmarket - I don't think they know themselves.
Lots of positives, and even though I always try to choose an SPG Hotel, I'd be hesitant to return as I have little faith in the room assignments.
July 28, 2015
Rated 5 out of 5 by Lovetoswim Always enjoyable
Always enjoyable....we have been returning to the Sheraton Mirage for twenty years now.....though it has changed over the years important aspects remain constant.....beautiful proximity to the ocean....wonderful staff .... Style..tranquil decor....great food and a good nights sleep. We always return home refreshed.....(and with one or two purchases from the stores across the road at Marina Mirage!)
July 19, 2015
Rated 5 out of 5 by DrWill Thanks for Supporting GCAM
I came to town for the Gold Coast Airport Marathon. The hotel arranged for a water taxi to get us to and from the starting area (because some roads would be closed for the race) and also opened the restaurant early that morning so we could fuel up. This kind of attention to guests' needs and connection to major community events demonstrate the high standards this property's team sets for itself.
July 19, 2015
Rated 5 out of 5 by ageee great hotel and people
wonderful food, very friendly and helpful staff. couldn't be better really. thanks.
July 10, 2015
Rated 5 out of 5 by Russell1 One of the world's best
The Sheraton Mirage is one of our favourite hotels. We've been staying there for many years (began when I organised a conference there..the first of many) and always get a thrill on arrival, looking through the huge glass doors onto the beach, surf and South Pacific, where sometimes you can even see the whales on their journey to or from the Antarctic. It is the only major hotel with direct surf frontage, but with its huge pool who needs surf? The rooms are comfortable (corner rooms larger) all equipped with their own spa, and views either over the ocean, the pool and lagoons, or gardens. Its location is ideal:beach at one end, Marina Mirage shopping centre across the road at the other, with its high end shops and great restaurants. On the beachside a boardwalk extends along the foreshore, and SeaWorld is close by. This time we took advantage of my Starwood Suite Awards and upgraded to a magnificient suite.The staff are first rate and Mark Sexton is to be congratulated for keeping this great hotel at top standard. Special mention for Jade who checked us in and out, a very helpful and nice young lady,
June 21, 2015
Rated 5 out of 5 by Tim12 Hotel & service was 1st class
The hotel's facilities, rooms and responsiveness of staff was 1st class. Nothing was too much trouble and we felt very welcomed! Definitely coming back.
June 9, 2015