Rated 3 out of 5 by Goan1 Comedy of Errors
About 200 of us arrived for a small convention at this hotel on July 4. They reported were suffering from a host of electrical problems so (1) the only elevator working in the nine story hotel was the service elevator, (2) the water in the shower was just above room temperature, and (3) some of our group arrived to total darkness and had to wait in the lobby for some time before staff could open rooms and escort them by flashlight. The staff was apologetic and friendly, but it was frustrating that the elevator and water problems continued for the entire weekend. The hotel looks very nice, the rooms are clean and modern, and the general setup is excellent. Under better circumstances, l think it would be fine.
July 7, 2014
Rated 4 out of 5 by Alsy The night the lights went out.
We arrived around 10:00 pm after driving all day to find the power was not working at this hotel. We still checked in. The lights came on about 2 hours later but because of the power problems, service was limited. I have stayed here many times and I know the level of service is normally higher. We had 2 towels in our room, this club level room was small, and the club room itself was not operating. When I checked out the young man at the front desk was very pleasant. I just felt that the hotel should have done a little more for us like more spg points or something.
July 5, 2014
Rated 3 out of 5 by Turp76 Used SPG points
Power shortage.......one elevator working,
had to take the steps. Went to the restaurant around 10:45pm and said they were closed but could order room service, tried to order room service and they were closed. NO hotwater the next day for showers. Room smelled musty.
July 8, 2014
Rated 4 out of 5 by BillnSuff Great hotel,great location and a great staff
This was a very enjoyable stay but itdidn't start off well because someone in upper management has determined that the hotel only needs two baggage dollys. As a result,I had to wait 35-40 minutes before I could get a dolly.(not what one expects from upscale hotel).
June 24, 2014
Rated 2 out of 5 by Traveler14444 The room smelled
The room smelled and when I asked to be switched was told nothing available. I had to go purchase a room freshener to make it through the 2 nights. Very disappointed!
June 20, 2014
Rated 5 out of 5 by CPCU Amazing staff!
This is my second stay at this property which was just as pleasant as my first. I left a large package to be picked up by FedEx, and they refused to do so even though it had a prepaid pick up tickets. Eric at the front desk took ownership of this project and insured that FedEx picked up my package. His attention to detail and follow up was simply amazing. He kept me in the loop at all times regarding the status of the situation. He, along with the rest of the front desk team are some of the best I've encountered. My thanks to Eric and the entire team for a great job and tremendous follow-up.
March 2, 2014
Rated 5 out of 5 by 1goodserb Great location and very comfortable
Excellant shuttle service to and from airport
June 5, 2014
Rated 5 out of 5 by Brad1000000 Like a new hotel
I've stayed here a few times in the past year. Since its renovation began to now, it keeps improving. Upon this last stay, it's pretty much all new on the inside, including a very nice club level and lounge. What's really nice at the end of the day is a complimentary good beer or glass of wine in the lounge; you don't see that too much anymore and I appreciate it. Lounge food choices could be better, they've been very limited each time I've stayed (cheese/crackers; thawed pastries for breakfast).
March 12, 2014