Rated 5 out of 5 by trish3 hotel is nice but
the hotel is nice and the staff was great but the rooms need better or different lighting.
also, need to have the complimentary coffee station open later in the cafe and the need a better coffeemaker in the rooms.
October 20, 2014
Rated 4 out of 5 by Terry62 Great Comfort
We have previously stayed at this hote, more recently in July 2014. My wife and I both had a relaxing and pleasant visit. The only exception on this visit was our stay on the CLUB LEVEL on morning no one showed for the continental breakfast that is offered. Seveal guests showed up with no Sheraton personel in attendance. However, after a phone call to the front desk they offerd coupons for the continental in the restaurants. I believe this could have been handled better. Should this happen again I would suggest a brief message to alert the guests on the Club Foor. This could have avoided confusion.
October 9, 2014
Rated 5 out of 5 by BrooklynTom21 Stay
Nice hotel and will go back
October 16, 2014
Rated 5 out of 5 by Larie56 Great Weekend away
This place helped make our weekend enjoyable. We were in for a class reunion and it was nice to come back to a place that was very comfortable.
October 6, 2014
Rated 3 out of 5 by DiscontentedPLatinumGuy This hotel does not respect Platinum Membership
I made reservations at the Pitts Sheraton Aiport hotel over a month in advnace of my arrival. Upon arrival, when I asked for an upgraded room, I was informed that none weere available, not even on the Club floor. I find i difficult to maintain a SPG Platinum level when ther hotel does not consider that in reserving a room. In addition when I asked the receptionist why I diod no t even get a club floor her reposne was simply we do not have any avilabillity. I recived Club lounge access, and during the evenin I engaded with several other lounge attendees. To my surprise none of them were Platinum and all of them were located on the club floor. One was no t even a SPG member.
This is not good and I wm affeceted negatively woth SPG.
September 29, 2014
Rated 3 out of 5 by SMS1111 Disappointed in service
Hotel's computer system was down when I arrived at 10pm and the front desk couldn't check me into my room until 11:30pm. I had a early morning flight and didn't get to sleep until late because of the hotel's issue. Very disappointed...they offered me a drink & appetizer, but no discount on my room or any other dispensation.
October 2, 2014
Rated 5 out of 5 by Hook25 A BIG thanks to the Sheraton Team
I am deeply touched by the outpouring of hospitality, friendship and recognition that I have felt over the last 2 years. Upon my retirement, and possibly last visit to your hotel, you all made me feel so special and I will never forget that. Thank you Dolly & Carol for your gracious hospitality on the 9th floor. And thanks to Eric, Brian, Jeff, Tina, Shannon, Melita and so many others for making me feel like I was among friends. In all my years of travel I have never felt more welcome in a hotel. Best wishes to you all. COL A
September 21, 2014
Rated 5 out of 5 by VicK234 COO
We really liked almost everything, other than I felt Club could have better selection. The complimentary wine and the attendants were wonderful, however the food was only minimal. I have had much better in other Sheratons!
September 16, 2014