Rated 4 out of 5 by Vikie49 Nice hotel, but..........
This hotel is very nice and the beds are exceptionally comfortable. We stayed for 4 nights. The first night we put out the "green" door hanger to waive getting new towels the next day. (In other hotels, when we have used similar door hangers, housekeeping still came in and made the bed and replaced coffee, etc.) The second night we had to go to the front desk and get more coffee. We also removed the door hanger for the remaining days of our stay. However, we never again saw housekeeping and had to continue to go to the front desk to get more amenities to resupply our room. Other than this, everyone was very friendly and the room was very nice.
December 25, 2014
Rated 5 out of 5 by Dawnzy Just what we needed
After a VERY long day of travel, a night at this hotel was all we needed to face a few more hours on the road. The room was large and spacious, the beds and pillows were very comfortable, and the shower was great. The front desk staff gave us a very warm welcome and were quick to help us with our needs. We also had a delicious burger from the restaurant. We would definitely stay here again.
November 27, 2014
Rated 4 out of 5 by Mike96 My Sheraton Home
Returning to the Sheraton Pittsburgh airport for the sixth time was like coming home. All the staff know me and my wife and treat us like family. The staff could not be more friendly and helpful, always prepared to spend aliitle time and go the extra mile.
However the menu. Is awful. The food has improved but as a diabetic I am not well catered for. Tailored choices and an a la carte selection are badly needed.
Still love coming there though and would otherwise recommend it.
November 7, 2014
Rated 5 out of 5 by trish3 hotel is nice but
the hotel is nice and the staff was great but the rooms need better or different lighting.
also, need to have the complimentary coffee station open later in the cafe and the need a better coffeemaker in the rooms.
October 20, 2014
Rated 5 out of 5 by BrooklynTom21 Stay
Nice hotel and will go back
October 16, 2014
Rated 4 out of 5 by Terry62 Great Comfort
We have previously stayed at this hote, more recently in July 2014. My wife and I both had a relaxing and pleasant visit. The only exception on this visit was our stay on the CLUB LEVEL on morning no one showed for the continental breakfast that is offered. Seveal guests showed up with no Sheraton personel in attendance. However, after a phone call to the front desk they offerd coupons for the continental in the restaurants. I believe this could have been handled better. Should this happen again I would suggest a brief message to alert the guests on the Club Foor. This could have avoided confusion.
October 9, 2014
Rated 5 out of 5 by Larie56 Great Weekend away
This place helped make our weekend enjoyable. We were in for a class reunion and it was nice to come back to a place that was very comfortable.
October 6, 2014
Rated 3 out of 5 by SMS1111 Disappointed in service
Hotel's computer system was down when I arrived at 10pm and the front desk couldn't check me into my room until 11:30pm. I had a early morning flight and didn't get to sleep until late because of the hotel's issue. Very disappointed...they offered me a drink & appetizer, but no discount on my room or any other dispensation.
October 2, 2014