Rated 4 out of 5 by Mike96 My Sheraton Home
Returning to the Sheraton Pittsburgh airport for the sixth time was like coming home. All the staff know me and my wife and treat us like family. The staff could not be more friendly and helpful, always prepared to spend aliitle time and go the extra mile.
However the menu. Is awful. The food has improved but as a diabetic I am not well catered for. Tailored choices and an a la carte selection are badly needed.
Still love coming there though and would otherwise recommend it.
November 7, 2014
Rated 4 out of 5 by Terry62 Great Comfort
We have previously stayed at this hote, more recently in July 2014. My wife and I both had a relaxing and pleasant visit. The only exception on this visit was our stay on the CLUB LEVEL on morning no one showed for the continental breakfast that is offered. Seveal guests showed up with no Sheraton personel in attendance. However, after a phone call to the front desk they offerd coupons for the continental in the restaurants. I believe this could have been handled better. Should this happen again I would suggest a brief message to alert the guests on the Club Foor. This could have avoided confusion.
October 9, 2014
Rated 5 out of 5 by trish3 hotel is nice but
the hotel is nice and the staff was great but the rooms need better or different lighting.
also, need to have the complimentary coffee station open later in the cafe and the need a better coffeemaker in the rooms.
October 20, 2014
Rated 5 out of 5 by BrooklynTom21 Stay
Nice hotel and will go back
October 16, 2014
Rated 3 out of 5 by DiscontentedPLatinumGuy This hotel does not respect Platinum Membership
I made reservations at the Pitts Sheraton Aiport hotel over a month in advnace of my arrival. Upon arrival, when I asked for an upgraded room, I was informed that none weere available, not even on the Club floor. I find i difficult to maintain a SPG Platinum level when ther hotel does not consider that in reserving a room. In addition when I asked the receptionist why I diod no t even get a club floor her reposne was simply we do not have any avilabillity. I recived Club lounge access, and during the evenin I engaded with several other lounge attendees. To my surprise none of them were Platinum and all of them were located on the club floor. One was no t even a SPG member.
This is not good and I wm affeceted negatively woth SPG.
September 29, 2014
Rated 5 out of 5 by CPCU Amazing staff!
This is my second stay at this property which was just as pleasant as my first. I left a large package to be picked up by FedEx, and they refused to do so even though it had a prepaid pick up tickets. Eric at the front desk took ownership of this project and insured that FedEx picked up my package. His attention to detail and follow up was simply amazing. He kept me in the loop at all times regarding the status of the situation. He, along with the rest of the front desk team are some of the best I've encountered. My thanks to Eric and the entire team for a great job and tremendous follow-up.
March 2, 2014
Rated 5 out of 5 by Larie56 Great Weekend away
This place helped make our weekend enjoyable. We were in for a class reunion and it was nice to come back to a place that was very comfortable.
October 6, 2014
Rated 3 out of 5 by SMS1111 Disappointed in service
Hotel's computer system was down when I arrived at 10pm and the front desk couldn't check me into my room until 11:30pm. I had a early morning flight and didn't get to sleep until late because of the hotel's issue. Very disappointed...they offered me a drink & appetizer, but no discount on my room or any other dispensation.
October 2, 2014