Rated 5 out of 5 by CPCU Amazing staff!
This is my second stay at this property which was just as pleasant as my first. I left a large package to be picked up by FedEx, and they refused to do so even though it had a prepaid pick up tickets. Eric at the front desk took ownership of this project and insured that FedEx picked up my package. His attention to detail and follow up was simply amazing. He kept me in the loop at all times regarding the status of the situation. He, along with the rest of the front desk team are some of the best I've encountered. My thanks to Eric and the entire team for a great job and tremendous follow-up.
2 Март 2014 г.
Rated 5 out of 5 by BizPointsForVacation Incredibly clean
This is a recently remodeled airport hotel. The rooms are very clean. I literally don't have a single complaint or nitpick.
7 Февраль 2014 г.
Rated 5 out of 5 by Vincos The New Face of Sheraton
OVERALL IMPRESSION: Not my favorite brand within the SPG Family, I tend to be a tough grader when it comes to Sheratons but it would be hard put to find a flaw in this experience. From the immediate upon booking upgrade to Presidential Suite through the service delivery, these people have got it right and all is served with Mid-Western Nice!
SPG RECOGNITION: Outstanding. Eric at the front desk recognized me as a Platinum Ambassador Guest even before I identified myself and most of the staff followed suit with an increased level of courtesy and consideration. Upgrade to Presidential Suite and that prepped to our exact specifications and with a lovely in-room amenity.
THE ROOM: Superb. Huge and beautifully-furnished in the “new” Sheraton contemporary style but also nicely personalized with Pittsburgh-oriented art and lots of accent pieces. It seems the whole hotel has recently undergone a top-to-bottom renovation.
LOCATION: The one problem…it is NOWHERE near the airport so involves a long shuttle ride. Pittsburgh friends explained that the property used to be at the airport front gate and then they switched the entrance to the opposite side of the runways when the new terminal was built leaving the poor Sheraton out in a field but that is hardly their fault - just budget extra time in and out.
EXCEEDED EXPECTATIONS: A very lovely Executive Lounge on the SPG floor is a cut-above the average for a US property.
DID NOT MEET EXPECTATIONS: Flawless.
ONE THING TO KNOW: Your best option near PIT.
21 Январь 2014 г.
Rated 5 out of 5 by Chris82 Excellent place to stay close to the Airport
If you need a place to stay close to the airport, this will be the one. It's literally within minutes from the airport. It seemed like it just recently renovated, so everything looks very clean and nice. It had problems with the hot water boiler on one morning, but was compensated with free breakfast/lunch, that I didn't get to use unfortunately, because I was already checking out. The front desk was very helpfull and was willing to grant a special request even at the time of my arrival which was close to midnight.
20 Январь 2014 г.
Rated 5 out of 5 by CPCU GREAT HOTEL
I was completely thrilled by new addition to the Starwood family of hotels. The place was immaculately clean. Upon entering I had believed that this was a brand new hotel. The room was well appointed and the bed will give the heavenly bed a run for its money. Extremely comfortable! The Gym is all brand new Life fitness equipment and very clean. The entire staff from the front desk to the Manager Greg, were some of the most pleasant, professional and nicest people you will ever meet. The food was very good as well. They serve a full dinner menu in the bar. Keep up the good work and can't wait to see you on my next trip.
17 Октябрь 2013 г.
Rated 5 out of 5 by JustinD Pleasantly surprised
This is not your typical airport hotel. This was my first time staying here, and it must have undergone a recent renovation because the entire hotel is beautiful! Very nice lobby, great rooms, nice club lounge. I highly recommend this hotel, and I will stay here from now on when traveling to Pittsburgh.
1 Октябрь 2013 г.
Rated 5 out of 5 by ccjewel Nicely updated
We stayed for one night on June 25th. As reviewed on other sites at the time the hotel was going through renovations. We were traveling with our two dogs and the front desk was super attentive to this. They gave us a room on the 2nd floor right by the staircase to get to the back door for pee breaks for the dogs as well as Sweet Sleeper doggie beds for each of them :). The room on the 2nd floor (at the time) was the only one that had been renovated on that floor and we were the first people to stay in it! The room is small but well appointed with Starbucks coffee, a huge king size bed, comfy bedding and granite bathroom countertops. We are staying here again in October 2013 for a Penguins game weekend (itch out the dogs) so I will post an update review. Oh and we had room service - fantastic- chicken wing app is huge! Every Sheraton we've eaten t has been great.
8 Сентябрь 2013 г.
Rated 4 out of 5 by Brad1000000 Hotel under renovation, but great service
I stayed here in May 2013 in the midst of this hotel's conversion from a no-name budget hotel to the Sheraton brand. I was actually looking forward to staying at a "new" Sheraton, as they essentially gut the original hotel and install all new finishes and furniture. It was not clear from the website, however, that the renovation was far from complete, and I experienced slow elevators, no club amenities, and construction activity (both debris and noise) during my stay. That said, after noting these in an email to the hotel, I was contacted by the manager, who appreciated my feedback and welcomed me to "try them again", which I will do, because this property has a great location near the airport, with no airport noise. I just wish they would have clearly stated the progress of the renovation when I made the reservation. So, I'm sure this will be a great place to stay probably after July 2013 when the renovation is finished, based on the service offered and my impressions regarding the scope of the renovation. If you're concerned about the construction, I'd call the manager and ask.
27 Июнь 2013 г.