Rated 5 out of 5 by Sabai A Welcome Port In the Snowzilla Storm
AA dumped me in PIT due to the airport conditions in the D.C. area. A quick search of my overnight options revealed an "airport" Sheraton. 6 miles later, was this welcome property. A well-kept hotel with renovated rooms; it was just the tonic after being groped by the TSA all day. The lounge was nice, as was the room service, and a good night's sleep ensued.
What you wish every Sheraton was.
January 30, 2016
Rated 5 out of 5 by 2HolidayTravelers WOW What A Difference
This was my first time staying at this hotel since it became a Sheraton and it won't be my last. It is now one of the nicest Sheratons I have stayed at.
We were greeted by Shannon at the front desk who was very friendly and polite. She was ready for our arrival and was able to answer all our questions. We had dinner in their restaurant. They have a good variety to select from. Our food came out hot and very tasty. The room was extremely clean, spacious and inviting. In fact the whole hotel was very clean and the staff that we encountered were all friendly and helpful. Love the deco and modern fixtures. Would highly recommend this hotel in the Pittsburgh Airport Area.
January 5, 2016
Rated 2 out of 5 by MrCole The hotel may be upgraded but the staff still needs work...
You should stay elsewhere: After a long day of travel we arrived at the hotel. Amber at the front desk greeted our dog and spoke to him for about 3 minutes before acknowledging us. I then stood there looking at her and said. "Checking in.." She seemed surprised. Nonetheless she began to check us in. I asked for club level access to which she replied that there was a $20 fee for gold members. I explained that I had recently stayed at Sheraton hotels where given how frequent a traveler I am I was upgraded as a courtesy. She insisted it was a policy that was currently being enforced. I politely asked to speak with someone else at which point another woman leaned over and said, "It is $20." No hello, my name is...etc. After explaining again that it is not an unreasonable request they finally relented though it was clear they were not happy about it. We got upstairs to our room to find stains in the carpet. Fortunately we're just here for one night but this is not the kind of recognition I expect as an SPG member nor the quality of the room I expect at a Sheraton. We certainly won't be back to this property.
August 27, 2015
Rated 2 out of 5 by Kenny123 Don't stay
While I was in my room, a member of the cleaning staff walked in to "bring towels" but passed up the bathroom until he saw me sitting on the bed. There was a water in our room that had been previously used and left behind. Also after leaving the air run it started to blow out air that smelt like dirty old socks.
August 10, 2015
Rated 5 out of 5 by Robbyb05 Amazing Staff
I ended up at this hotel last minute after having an AWFUL experience at the hotel right next to them. Our flight was cancelled last minute late Sunday night due to storms in the area so we got a room at the hotel next door which was a mistake and nightmare. We almost just went back to the airport to sleep there but decided to walk to the Sheraton in the pouring rain. When we got there the lady working the front desk and the security guard that were on duty were simply amazing! They greeted us with a smile (which at the time those smiles went a long way) they could tell we had already had a long rough night by this time it was like 1 in the morning and they got us into a room in a very quick amount of time and they truly took care of us. I would recommend this hotel to anyone and everyone. THANK YOU for providing such an AWESOME and FRIENDLY staff!!
June 19, 2015
Rated 3 out of 5 by Unice6 This hotel was fine
I enjoyed my stay as it was twice, on May 3rd with my daughter and then again on May 9th by myself. My only comment would be that to perhaps have more shower bars in the shower to protect the elderly might be something for your company to think about. I felt it was a little difficult as I had almost no bars to hang on to and at 74 I did not want to fall.
May 11, 2015
Rated 5 out of 5 by calizoe friendly staff
The frontdesk staff was very knowledgeable about services and friendly. Room was neat and clean. Grounds were very nice.
May 5, 2015
Rated 4 out of 5 by Vikie49 Nice hotel, but..........
This hotel is very nice and the beds are exceptionally comfortable. We stayed for 4 nights. The first night we put out the "green" door hanger to waive getting new towels the next day. (In other hotels, when we have used similar door hangers, housekeeping still came in and made the bed and replaced coffee, etc.) The second night we had to go to the front desk and get more coffee. We also removed the door hanger for the remaining days of our stay. However, we never again saw housekeeping and had to continue to go to the front desk to get more amenities to resupply our room. Other than this, everyone was very friendly and the room was very nice.
December 25, 2014