Rated 5 out of 5 by Jetliner A pleasant stay
Outstanding value, awesome service and perfect location if you want to stay away from the hustle and bustle of city life. Literally steps from the hotel entrance,
tram #4 takes you downtown in under 15 minutes.
1. Warm and corteous check-in. SPG status recognized
2. If you travel by car, the underground parking is convenient albeit pricey
3. Large rooms with clean lines and trendy decor, wooden floor and huge bathroom with bathtub and walk-in shower.
4. Elegant Club Lounge on the 10th floor, a nice place to unwind.
5. Well-equipped gym
6. Helpful staff, especially Ms. Vogt at the front desk who was very forthcoming with some information my wife requested and made a point of getting back to us with a written note within a few hours. It was much appreciated.
The only downside was the unavailability of hot drinks in the Club Lounge after 10 pm, the scanty choice of snacks after breakfast and the spotty service during hors d'oeuvres on the first night of our stay probably due to the large number of guests and loud ones, I might add. Guests should not be allowed to play bingo in an executive lounge.
Overall, we had a relaxing long weekend and we will definitely be back.
December 8, 2014
Rated 5 out of 5 by Zugspitze Business Travel
I have spent nearly 50 nights in this hotel for business this year and I would highly recommend it. The staff is excellent, the rooms are comfortable and the city is easily accessible by tram.
Every morning I look forward to the breakfast. The only two things that could be better are the gym, which is really small and the surrounding area is pretty loud with the train tracks right by the hotel and quite a bit of construction going on in the neighborhood.
December 1, 2014
Rated 5 out of 5 by KBOB123 A Big Surprise!
We were on a train trip across southern Europe, stopping for two or three days in each place before moving on. I told my wife the only SPG property I was not sure would be great was the Sheraton in Zurich…simply because there weren't many reviews. We had a BIG SURPRISE. This is a wonderful property and has everything you would expect and much more. Our room was so comfortable that we ignored the alarm on morning and slept in. The only complaint is that the food here is very expensive…but we discovered that is a Switzerland thing, as it was much more expensive there than any of the other countries we visited on this trip. We highly recommend this hotel.
June 30, 2014
Rated 5 out of 5 by Noam86 It feels like home
first of all I would like to say that I felt like home when i was at your hotel. the Staff are very friendly, very polite, kind and helpful! my favorites were Patricia and Nicole from the F&B department - excellent service! well done!
The Hotel is brend new and very clean, aesthetic, peaceful, accessible!! but one thing which i think you should notice is during the Breakfasr most of the time the Buffet was empty which isn't acceptable!! and there aren't enough employees at the dinning room. all the time I saw Patricia, Nicole and their manager running all the time, trying to give a good service, I really felt like helping them. somedays there wasn't a waiter at all.
June 29, 2014
Rated 5 out of 5 by Gowtham Excellent Service
I haven't yet stayed at this property but I have made my reservation for June 2014. This review is for the excellent customer service offered by the Hotel during my booking. I accidentally booked the non-refundable rate which I didn't realize for a couple of days, and when I try to change it, the website didn't let me do it. However the Sheraton Reservation team was very understanding and made an exception in my case and switched my reservation from non-refundable to refundable. Greatly appreciate the level of customer service offered by the Hotel especially for SPG Platinum members.
June 1, 2014
Rated 5 out of 5 by Dujon Zurich Sheraton October 2014 stay
excellent hotel with great staff; don't hesitate to stay again or recommend to others; in room breakfast was best I have had for a very long time
November 1, 2014
Rated 3 out of 5 by Gilbern Nice Hotel
Nice hotel with easy access by tram to the city center.
Beautiful and spacious room, lovely atmosphere.
October 29, 2014
Rated 5 out of 5 by Michael60 Great Service
The staff made the hotel stay perfect! From the bar who let me pay later as I forgot my wallet in the room to the front desk staff. Especially Zoltan - who was beyond helpful and patient and courteous. A great stay - see you again soon !!
October 20, 2014