Rated 3 out of 5 by Luxury1 disappointed
Staff was friendly at check in. The hotel didn't offer a laundry pressing service at night which is a big issue for a business traveler coming in at night with a meeting the next day. Also, the hotel didn't have a color printer or scanner on the property which is another deal breaker for a business traveler. Upon check out the staff tried to charge me for internet which was included in my rate...they eventually found that note in my file. My room had been prepaid through AMEX but the front desk agent at check out insisted that it was not and charged me again. I had to call back for a credit once I confirmed it had indeed been prepaid with AMEX. When I asked to speak to a manager I was informed they were in a meeting and unavailable. This is an issues when you are traveling internationally and catching a flight. If it was my staff I would have the meeting interrupted. I didn't feel the staff was particularly concerned about my needs which is why I will not be coming back or recommend to anyone else. A new hotel with a little way to go to attract repeat business travelers in my opinion.
May 10, 2014
Rated 4 out of 5 by Beth99 Excellent stay
Very good stay. Paying more for club floor room was worth the extra $. Quiet high floor room, excellent breakfast and dinner in the club floor lounge. Will stay again if in Zurich.
July 6, 2014
Rated 4 out of 5 by wetravel my first stay at this new Hotel, but not my last
I had some questions before my actual stay, these were answered quickly, detailed and well by the Hotel/Anne M. I used cash and points as revenue rates were VERY high (CHF285) during my stay period.
As others have mentioned the Hotel is not near the center or Altstadt in ZRH, however it is near (15min) to the airport and I did not mind the location in the developing neighborhood. The Hotel has no pool but a nice lounge on the top floor. Rooms are clean, functional and modern and staff are friendly and helpful. If rates are reasonable we will be back
June 18, 2014
Rated 5 out of 5 by SiegfriedL Great rooms
Great rooms with excellent interior and nice facilities. Location is a bit outside the city in a business area, but tram stops directly in front of the hotel - 10 minutes to the city.
I had a problem with the settings of the air condition (not succeeding in lowering room temperature, but it may be lack of operational process).
April 11, 2014
Rated 5 out of 5 by JamesZ New hotel off to a GREAT start!
I stayed here on the hotel's 4th night open to the public and I only have great things to say about it. Staff was eager to help me, and provided every benefit that I expect as a SPG Plat.
The hotel is amazingly quiet. I could not hear any of the traffic on the nearby roadway.
The hotel is convenient to local mass transit and the staff provided me with directions and suggestions for things to do around Zurich.
January 24, 2014
Rated 4 out of 5 by Ferran Quite and well located hotel for business
located close to public transport to easy access to Zurich, main station and airport
modern, clean but non sophisticated room facilities. good amenities.
Excellent restaurant and quality breakfast offer
March 29, 2014
Rated 5 out of 5 by LordByron New stylish Starwood hotel in Zurich with excellent staff
Nice and stylish hotel in the heart of Zurich close to airport and train.
Rooms are all furbished with stylish and warm, cozy colors.
Young and nice staff.
February 25, 2014
Rated 4 out of 5 by Gelbkelchen Gym
Better equipment of facilities: more free weights, barbells etc.
June 27, 2014
Rated 5 out of 5 by Shortyswife Rooms so bright, clean and beds were wonderful
Even though we had a little hiccup with the air conditioning, it was dealt with immediately and we were assisted to shift to another room, which I might add was on a higher floor and the view was much nicer. All of the staff were able to communicate in English which was such a help to us coming from Australia.
Tram outside every 15 minutes made it possible for us to go anywhere we wished very quickly. Food in the restaurant was lovely.
June 9, 2014
Rated 3 out of 5 by Vesalian Terrible location
2 annoying this about this facility:
(1) terrible location, facility lies between roads and railway lines with heavy traffic (very noisy!)
(2) The shower in the room lacked a curtain or a door. You can't take a shower without wetting the towels and a big part of the bathroom floor. What were the interior design guys thinking?
June 7, 2014
Rated 4 out of 5 by Ann1315 Excellent hotel
Some of the staff at the hotel were excellent, others a little cold. The chefs prepared some of the best meals you can have in Zurich, and the staff in the restaurant were absolutely wonderful.
May 31, 2014
Rated 2 out of 5 by FQTHON Location, Poor Service
Located at Toni areal, an industrial complex, it's a bit far away from everything. Niederdorf, lake, city center are appr 15 min by tram - if the tram is going eg only daytime and every 10 min at 4,20 CHF one way or a heavy 25 CHF by cab. Hotel is new. Check in was okay, rooms are nicely decorated but noisy - you here the train, tram and street from outside and the movement inside. Bed is a comfortable Sheraton sweet sleeper bed and bathroom with a nice rainShower. No upgrade for SPG Platinum. Club lounge is nicely decorated but with very limited beverage options outside breakfast and happy hour. Lounge breakfast is simple but sufficient. Service lacks substantially. Laundry wasn't picked up when requested, left on the bed as agreed but housekeeping just moved it to the other side of the bed. Nespresso machine worked first day and stopped after. Calling 3 times but they did not manage to replace or fix it within 3 days. Rates are on the high end for location and service.
May 23, 2014
Rated 5 out of 5 by David214 Nice and comfort hotel to stay in Zurich
Stayed for three nights. Everything great!!
May 26, 2014
Rated 5 out of 5 by RegM Europe Vacation
The hotel is beautiful and new. It is well located and ,very easy to find after taking the tram. The staffs were very professionals and friendly. Thanks to Jasmina at the front desk. Great Customer service and willing to assist in anyway possible.The staffs were very responsive to your needs. Upon checking, the front desk employee recognized me as a platinum and treated me accordingly. I love this hotel and definitely will return.
April 14, 2014
Rated 5 out of 5 by Javier1968 Magnificent
The new Sheraton in Zurich offers simply all what the traveller needs. Nice rooms, a welcoming staff, location just a few minutes away from the centre of the city and a great value for money. Public transport is just in front of the hotel, all technical facilities and gadgets are offered.
I will surely come again to spend a long weekend and enjoy the remarkable Sheraton service. Compliments an SPG, this hotel was very much needed in Zurich.
April 7, 2014
Rated 1 out of 5 by deonleexoxo Very disappointing experience at the Hotel
On the 6th April, when I checked out upoin staying for the first night, I would have stayed for up to 50 nights with SPG and would be promoted to Platinum member from Gold.
I stayed an extra night on the 6th April, the hotel staff acknowledged my platinum status but did not provide me a room upgrade despite the promotion in my status. Also, the hotel staff did not offer me my amenities as a platinum guest upon check in.
If SPG does not honor its membership benefits, then there is no point in having one.
In-room dining was awful and over-priced, especially with the minestrone soup, which was just a bowl of water mixed with MSG. I was very put off by the quality of the food.
And this was my first time to Zurich, and the hotel experience really dampened my mood for the trip and ruined my impression of Zurich. I was very disappointed and I spent 200 CHF per night at a hotel which I would not come back to again.
April 7, 2014
Rated 4 out of 5 Great Staff
This is a new hotel in Zurich and my two stays during the month has been fabulous and particularly the friendly people. Their friendliness makes your day...would particularly compliment Anne Marie and Markus
April 27, 2014
Rated 5 out of 5 by Shae88 Ms Terry Thomas
This hotel was very clean and simple beautiful. Excellent location, the staff very polite and professional.
April 28, 2014
Rated 5 out of 5 by Gruezi414 Cool
This new hotel is located in a fascinating new district "Züri West" and a few cultural hot spots in art or in food and dining are in relaxed walking distances.
April 14, 2014
Rated 4 out of 5 by Apo1982 Great Hotel in Zurich
Very good room comfort and equipment, friendly & professional staff, convenient location + parking
April 17, 2014
Rated 5 out of 5 by SPGSnob Beyond Expectations!
I was concerned about the location of this hotel since it isn't in the city center, but the tram system was easy and the hotel's excellent service made up for the need to commute. The club lounge is great and everyone is quick to help with a smile. Immediate SPG recognition. I would highly recommend this hotel when in Zurich.
February 3, 2014