Rated 5 out of 5 by Primate1959 Outstanding hotel near Sheremetyevo Airport
I recent stayed at this hotel on two separate occasions, and each time the staff and facility exceeded my expectations. From the front desk, to the housekeepers, to the Club Lounge staff, to the bar and restaurant servers; everyone went out of their way to ensure I had everything I needed and that I was completely satisfied. I periodically travel to Moscow and will be staying at this hotel on all my future visits. Kudos for a job well done!
September 23, 2016
Rated 5 out of 5 by globalicon Nice Sheraton near SVO
I enjoyed my stay at this hotel. There is a convenient airport shuttle which leaves every 15 minutes. It is very easy to find at SVO. There is not much around the area, however there is the MEGA Mall in Khimki which is about 2 miles away. There is a hotel transport service which costs 1200 rubles for thirty minutes that can take you there.
The front desk was fast and efficient. I never saw a line, even with lots of airline crew checking in, they were able to check in everyone efficiently.
Vladislav at the front desk was great, he saved me a lot of trouble while at the MEGA mall. My credit and debit cards both were declining, so I had no money to pay for a cab. Unfortunately most if not all cabs in Moscow do not take credit cards. I had no way to get back to the hotel. Luckily, he was thinking ahead of time and gave me the hotel number to call if I needed a ride back. I called and I was picked up in 15 minutes.
The employees at the bar and restaurant were great. Afir, the food beverage supervisor from Bulgaria, the new employee from Kyrgyzstan were all so friendly. There is a lunch buffet that starts at 12pm everyday. The Asian Restaurant is open at 4pm.
The pool and workout facility are located in the basement with locker rooms and a sauna. The lobby area is great, lots of seating and clean.
September 14, 2016
Rated 4 out of 5 by PacemakerMK SVO Off Terminal Transit Hotel Option
Fairly new property located close to SVO with somewhat frequent shuttle service from terminals D/E/F. The facility is located on a somewhat remote stretch of highway, so you get a bit of island fever if staying there longer than a few days. The staff is extremely nice and helpful, especially in the downstairs bar/restaurant. The gym is located in the basement and is somewhat basic, but for any business traveler it should do the trick if you are mostly looking at doing cardio or light weights. Rooms are quite large with all new amenities, my only complaint was the amount of starch used on the sheets made them a bit uncomfortable after a few nights.
July 8, 2016
Rated 3 out of 5 by Bob18 Bad shuttle
Decent airport hotel. Unfortunately the shuttle is not dependable. I waited over an hour for the shuttle and 3 phone calls while I stood outside.
December 16, 2015
Rated 5 out of 5 by DMITRY Excellent new hotel! Great for Business and Relaxation!
Excellent new hotel! Great for Business and Relaxation!
July 5, 2015
Rated 5 out of 5 by frizer Excellent!
Great hotel for business travel.
May 23, 2015
Rated 4 out of 5 by Bob18 Clean new hotel
Overall a very nice and clean hotel. Good club lounge, and friendly staff. Only two issues- the shuttle from the airport never came. After calling I was told I must have been inside and missed it. Needless to say, I was sitting outside 5m from the Sheraton shuttle sign. Upon reaching the hotel on a different shuttle, the front desk said they would view the Driver Camera and let me know what happened, but that didn't seem to occur either. Second, and only a minor issue, had to ask for the platinum upgrade, it wasn't automatic. Was provided immediately, so only a minor concern.
I would, and will stay again. Great for early flights.
May 23, 2015
Rated 4 out of 5 by Winthorp Food yummy
Compliments to the Chef. Food is always very good! Also Amaf from the bar is very friendly and attentive.
February 12, 2015