Rated 4 out of 5 by Jun2 Good overall stay
Room was nice. Like the little touches like the Starbucks, shave cream etc. However the shower pressure was low. Took me a while to take a shower. And the remote on the TV didn't work. I didn't report it because I wasn't interested in watching tv during my stay.
Overall the restaurant was ok. The buffet was not appetizing but the Tampa burger from the menu was good. Improve or eliminate the buffet.
The check-in desk was poorly manned. Always only one person there.
The wifi was not free.
August 24, 2014
Rated 2 out of 5 by Liznomore Most recent stay
For the 3rd time, I requested cream and sweet n low PRIOR and at check in. On my most recent stay, I was given a room and it had not been cleaned; thank heaven the guests were still not in there. Then I went to the new room. The young lady at the front desk was wonderful and called to make sure I had cream and sweet n low. There was none.
THEN, I asked for it again before I left for my meeting. Returned that night and none. Plus, the room smelled very musty and moldy. The club lounge: coffee not warm; heated food tray empty; dishes not cleared in hallways (no matter what time of day or night) or in the lounge (during the lounge hours.
August 13, 2014
Rated 4 out of 5 by Sulli1334 Comfortable but musty room
We had a very comfortable, yet musty smelling room. The smell lessened when we lowered the A/C but did not go away. The hotel was clean and the staff courteous.
August 19, 2014
Rated 3 out of 5 by Beth27 Plus and minuses
Pleasant Platinum welcome at check-in. 'Upgraded' but it was just a normal room on the SPG floor. Room had brown walls, dark brown furniture, dark carpeting and was too dreary. Brighter lighting might improve the room but better still would be to redecorate with brighter colours. Lounge was not one of the better ones we have been accustomed to. Bread was stale (mould on a bagel). Coffee machine not working. Water in flask was luke-warm.
August 16, 2014
Rated 4 out of 5 by babycakes Great stay
We had great stay, however two issues could use improvement. You need additional lighting on the TV side of the room, close to the mirror as I was just guessing how my make up looked, [The bathroom was in use]. The bathroom could use additional towel racks, as there was no place to hang the bath towels, so I could only use it once.
August 15, 2014
Rated 3 out of 5 by rockdog Nice
Nice hotel. 3rd floor & room smelled musty. Moved us to 2nd floor. Better, I guess. Smelled of bleach.
Internet was NOT complementary. So I payed for it. The internet service tried to charge me 3 times! Every time I logged on! They fixed it though. I've stayed at Sheraton's and comparable hotels all over the country and all of them had complementary internet..even the cheap, not so nice places, had it free.
August 13, 2014
Rated 5 out of 5 by Nanc0976 Everyone was great.
Will always stay at this hotel if in the area.
Great staff, everyone I encountered was truely about and beyond helpful. I had my 91 year old mother with me, so all the attention was appreciated.
August 12, 2014
Rated 5 out of 5 by Dennis04 Always meets expectations
Thank you for another stay. I haven't had a bad stay there yet and most likely will never have a bad stay. Front Desk crew top notch. Paula is always the bomb and is helpful with everything.
August 11, 2014