Rated 2 out of 5 by Tricia15 balcony
Great hotel. Very disappointed that I chose a private balcony only to get there and not realize till later that night that I can't actually use the private balcony. The whole reason I chose this feature was to be able to sit outside relax read my book and have a few drinks. The room should not be advertised or offered this way if your going to have a permanent floor lock on the door to prevent use and why put chairs out there? The movie I rented for $20 about 30 minutes from the end started skipping and hesitating along with the sound being off. This lasted about 15 minutes.I had also specifically asked for a mini fridge in my room when I reserved the roomn. Due to having medications that need to be kept cold
March 29, 2015
Rated 5 out of 5 by biztravelr best stay here yet
I stay here usually only one night every year for work. This time was most memorable. Came in with coworker tired and just wanting our rooms.
Front desk was cheerful, funny and friendly. Her name was Ramona? She surprised us with unexpected upgrades to Club level.
Rooms were clean, bed was comfortable, food was fresh and service was great. They had upgraded some things since my last visit. I would stay here again when I find myself in Tampa.
I was losing faith in the Starwood program but this visit along with last stay at Element Hotel in Miami have me thinking of sticking with the program.
February 11, 2015
Rated 5 out of 5 by Dawn826 The Sheraton
Our room was immaculate, cool and the radio was on when we walked in. At the check in desk, there was a discrepancy in the price of the room and the customer service person was pleasant and extremely accommodating, gave us the lowest price with a smile. We were on the club floor, the breakfast was nice, food was fresh and staff was friendly. We have stayed at this hotel many times and always receive excellent service.
February 2, 2015
Rated 3 out of 5 by Jim86 In no hurry to serve....
This was a disappointing stay. It took 15 minutes to check in with two people working at the front desk and only one person at the desk already being served. The second person picked up the phone with us standing there to call someone to confirm that they were staying there that evening. Not a good way to make a first impression. I would not go back.
• Convenient off of freeway
• Rooms were fine
• Refrigerator in room
• 15 minutes to check in
• No recognition of SPG Platinum
• Requested a hair dryer, never delivered
• Poor food/beverage options in Club Lounge
February 1, 2015
Rated 3 out of 5 by Python A overall good hotel
Overall the hotel is good. One thing I am not happy with is their internet service. They said 3 devices can be connect for $9.95 but at check-out they charge me based on devices (4x$9.95). As a platinum member, I can have free internet service, but I called them 3 times till they moved these 4 charges.
January 11, 2015
Rated 5 out of 5 by mrmrs2play mini suite
except 2 1/2 hour wait for a room to become available everything was great
November 15, 2014
Rated 5 out of 5 by Bobby526 Feels Like Home
We love coming to this Hotel. We are always welcomed with excellent customer service. We come in on a Sunday afternoon, Ramona checks us in with her smile and wonderful customer service. We dine in our 1st night and John our server always has a smile and excellent service.
November 12, 2014
Rated 3 out of 5 by Nicole08 Great hotel, centrally located in Tampa
Overall great hotel close to everything in Tampa. Service was great and amenities. Love the balconies in each room.
November 5, 2014