Sheraton Tampa East Hotel

  • 10221 Princess Palm Avenue
  • Tampa,
  • Florida
  • 33610
  • United States
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Rated 4 out of 5 by 283 reviewers.
Rated 5 out of 5 by Always a great stay I have stayed here numerous times and it is always a perfect experience. September 9, 2014
Rated 1 out of 5 by The customer service is no good 1. Was told that my room was not ready for another 2 hours, I said, "I have milk, I can't wait two hours" Gave us different room and never told us that you had to request a frige. 2. Balcony door would not open. Had a special lock on it and had to have it removed but not before being told a crazy story about why it was locked. Was also told about another customer who was a pain in their ..... 3. Room never cleaned. 4. When checking out, I could not find one of the three luggage carts, so when I requested that one be brought to my room, I was told that they were all in use and in the parking lot because people take them to their cars and that I could wait for one. I insisted that one be brought to my room and the bell hop brought the broken one. Customer service sx. September 3, 2014
Rated 2 out of 5 by Not what you expect in a Sheraton I've been a member of SPG for a long time. I'm also a vacation property owner and must say this property was the worst Sheraton I've ever been to. The layout was very weird and there was no way to get snacks or even find an ice machine. The rooms had a mold mildew smell. I'm extremely allergic to mold. I changed rooms but still had to purchase febreeze and room order neutralizer to function. Will not recommend or return to this property. I hate I wasted my points. September 3, 2014
Rated 3 out of 5 by Hot tub is filled in with dirt and plants The picture of the pool on the website and inside the hotel show the hot tub, so I stayed here because I thought there was a hot tub, but no they filled it in with dirt and made a planter out of it. I stayed here before when it was Crown Plaza and the hot tub wasn't filled in with dirt. I didn't like the low number of channels on the t,v, Had I known there wasn't a hot tub I would have stayed somewhere else, The bed's are hard. The room was nice other than that. September 1, 2014
Rated 5 out of 5 by hotel has great rooms and luxury beds! We were so pleased with our room. Coffee pot and frig and big screen tv. All the comforts of home. Oh, the beds and linens! Just like sleeping in a cloud. September 2, 2014
Rated 5 out of 5 by easy off, easy on 95 Great hotel for traveling on 95 in Florida this is a great place to stop, very clean, staff was great. September 1, 2014
Rated 5 out of 5 by Great service You wont be disaponinted to choose this one :) September 1, 2014
Rated 2 out of 5 by Most recent stay For the 3rd time, I requested cream and sweet n low PRIOR and at check in. On my most recent stay, I was given a room and it had not been cleaned; thank heaven the guests were still not in there. Then I went to the new room. The young lady at the front desk was wonderful and called to make sure I had cream and sweet n low. There was none. THEN, I asked for it again before I left for my meeting. Returned that night and none. Plus, the room smelled very musty and moldy. The club lounge: coffee not warm; heated food tray empty; dishes not cleared in hallways (no matter what time of day or night) or in the lounge (during the lounge hours. August 13, 2014
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