Rated 5 out of 5 COMMENTS
I GAVE YOU GUYS GOOD SCORE BECAUSE I DONT WANT TO NAIL YOU GUYS BUT Honestly i'm not that type to complain about housekeeping since i'm an Assistant Director of Housekeeping myself but unfortunately the room wasn't clean up to Sheraton Standard. dust all over the unit hair in the sink bed wasnt made properly come on guys there rooms are not even villas the supervisor cannot even take time to inspect the villa? wwaaw.
2. they charged my credit card everytime i used the internet so i have to call everytime im using the computer then i have a bill of $116 but the charged my account $142 please check on that. because this was not a good experience at all.
December 6, 2013
Rated 5 out of 5 by SFLaura awesome upgrade
I was staying only one night with my 2 kids. We were upgraded for free, which I didn't know it included so much until we got to the 5th floor club level. In the club room, were snacks and drinks waiting for us. We helped ourselves, and I had to stop my kids from taking to much. Had a great night sleep, since the bed was comfortable, and it was quiet. The next morning, the breakfast in the club room was perfect for us (included in upgrade), and actually had our favorite oatmeal, maple brown sugar. We left with some snacks and drinks for the road, and we were very pleased with our stay. I would go back again for the location near the highway and close to family, all the perks of the upgrade, and free/easy parking. I have stayed in the city at two spg hotels there, and I'm glad I chose to go to Tampa East instead!
December 1, 2013
Rated 3 out of 5 by Gracath Need new flooring !!
The moment I walked into my room, it was very musty, humid, and didn't smell very fresh. The carpet had stains in a few places, so I do not know if that has anything to do with it or it was the air cond.
Suggestion: If you're going to allow pets (which I support) you shouldn't have carpet in the rooms, you should have tile. Tile is easy to clean. Carpets get musty, smelly with time (not to mention the dust). If you must, put small area rugs that can be cleaned. Also, I had to throw away all the creamer provided for the coffee. All were bad. Other than the rug/creamer, the room was clean and comfortable.
November 18, 2013
Rated 4 out of 5 by Rushed Off to a running a straight.
I have stayed at this hotel several times. I like it and it is close to my customer. However on 11/20/13 I did not receive my wakeup call. I was not a happy camper.
In me rush to get to my customer I took a wrong turn. I passed a hotel that I believe I will try next time.
November 21, 2013
Rated 3 out of 5 by Ohio4 Nice Hotel
Very nice hotel, only complaint is that my room smelled musty.
November 19, 2013
Rated 4 out of 5 by GlendaR Enjoyable stay
The hotel is beautiful and well equipped. Great pool area and I like that every room has a balcony. The rooms were nice and clean and the beds comfortable. The hotel is situated so that you feel like you are staying outside the city, but you are within easy driving to everywhere. The only negative thing about my stay was that the wifi was only free in the lobby area.
November 15, 2013
Rated 5 out of 5 by PWigmore Best starwood hotel in Tampa
I have stayed in every tampa starwood property and this one is by far the best. The location is a little out there, but traffic wasnt too bad given the transit options. Renovated room, good club lounge, and great staff. Only complaint was the hot water was off for a bit, but was fixed awhile later.
November 13, 2013
Rated 3 out of 5 by DDeb Need more restaurant help
I stay here 6 or so times a year and have a few issues with hot water not working, A/C is colder in the halls than in the rooms and I have to turn the thermostat way down, some of the IHome radios weren't working properly but my biggest complaint is that whenever I want to eat at the hotel, which does have a bar and a restaurant it takes FOREVER to get service. A few times menu staples like chicken wings were out and room service takes forever. It's quicker to go down and get it yourself. The staff tries the best they can but maybe when you know you have a big night booked you should have more staff for this.
October 31, 2013