Sheraton Tampa East Hotel

  • 10221 Princess Palm Avenue
  • Tampa,
  • Florida
  • 33610
  • United States
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Rated 3.9 out of 5 by 213 reviewers.
Rated 5 out of 5 by Quiet, clean and comfortable! Everyone was prof. and courteous. Room was quiet and clean. The bed was the most comfortable I have ever slept on in a hotel. The food in the hotel restaurant was very, very good and the staff was friendly and did a great job April 13, 2014
Rated 1 out of 5 by The Worst Experience in 20 Years! I spend at least 3 nights per week in hotel rooms. This was the worst stay in 20 years. At a small convention (115) the only restaurant onsite (and the only one within a 10 minute drive) could not handle a full dining room and people were turned away. The grab-and-go food facility was closed, my room was never cleaned -- even after speaking with a manager. Breakfast room service was 35 minutes late. At the formal dinner for all participants all you could hear was the staff laughing and screaming in the service hall even after 3 complaints to management. There's more, but you get the idea. STAY AWAY! April 5, 2014
Rated 5 out of 5 by Excellent staff Hotel facilities were fine. Your entire, excellent staff, from the registration clerks, to the housekeeping staff, to the restaurant & banquet facilities staff, went out of their way to meet the needs for our entire organization, making our stay extremely pleasant. Hats off to everyone!! April 7, 2014
Rated 3 out of 5 by The hotel has issues The service in the food area was so understaffed that, even at the buffet, there were twenty minute waits for table service and twenty minute waits to find a person to provide a bill. The egg service was a nice touch, but the French toast was hard and almost inedible. The guest room decor was poor. The dark walls made the room seem smaller and vision poor. Coupled with inadequate lighting, the bathroom sink set-up made shaving or makeup application a challenge. The availability of bell service was so irregular, that when we were leaving, the bell captain could not find a service cart and then suddenly sped away because he was also driving the transfer van. Our group meeting facilities were poor. The agreed upon rooms were changed throughout the event and in one case we had 150 members standing in the hall way waiting a half hour, because another group's luncheon ran over time. Because of the inadequacy of rooms provided, several items in our agenda had to be canceled because of the layout. . April 7, 2014
Rated 4 out of 5 by Room Lighting Front Desk Lighting in room is too dim for comfort!! Front desk inadequate for volume od business! April 7, 2014
Rated 4 out of 5 by Impressive hotel The reception and room service was just fine. The lobby restaurant, however, was the most disorganized we have encountered in a long time. Mix up on ordering and long waits that were not related to how busy they were. The staff were pleasant, just not managed professionally. April 6, 2014
Rated 4 out of 5 by hotel restaurant Disappointed in your restaurant, had dinner - waitress not attending, had to return dinner - waitress made an issue of the return food. Buffet Breakfast outstanding. Not enough restaurant staff when convention at hotel April 6, 2014
Rated 5 out of 5 by Beautiful Stay with Very Pleasant Staff Came to this hotel for a few days the stay was GREAT an so was the Staff. No problem with the room and because I'm a GOLD member check was at 4. Each day the beds were made and fresh towels put in the room. I will always be a SPG member; left all items in room nothing was missing can't say that about other places NOW I'm thinking about upgrading my status. MY daughter just LOVES those beds she can't make up her mind which one she wants to sleep in. LOVE LOVE THIS PLACE SHERATON GREAT JOB !!!!! April 2, 2014
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