Rated 5 out of 5 by Elmendorf Excellent staff
Hotel facilities were fine. Your entire, excellent staff, from the registration clerks, to the housekeeping staff, to the restaurant & banquet facilities staff, went out of their way to meet the needs for our entire organization, making our stay extremely pleasant. Hats off to everyone!!
April 7, 2014
Rated 4 out of 5 by Ps217 HOTEL FOOD WAS INADEQUETE
Sofa bed uncomfortable! Pillows uncomfortable! Breakfast inadequete, NO MEATS SERVED!
April 21, 2014
Rated 4 out of 5 by Will32 Impressive hotel
The reception and room service was just fine.
The lobby restaurant, however, was the most disorganized we have encountered in a long time. Mix up on ordering and long waits that were not related to how busy they were. The staff were pleasant, just not managed professionally.
April 6, 2014
Rated 3 out of 5 by Tampa321 Wifi
What hotel now a days charges $9.99 a day for wifi?? What makes matters worse is apparently by booking the room through my company I should have gotten free wifi. I asked the front desk about this an I was told I had to pay the daily fee. Very inconvenient considering my trip was business related. Even without this, I still don't see how $10 a day Internet could be justified. You essentially talking about $300 a month per person for Internet. Big scam if you ask me.
June 27, 2013
Rated 3 out of 5 by Ronnieboy1 sheriton east tampa
needs a tweaking,,,the little things are the things that keep return costumers like,,,,the mat in the tub,,,,,the wi fi for 10 bucks a day, which end up to be 7 hours,,,was a little shake down,,,, had to walk up and down 5 times to get the key to work in my room,,then the shuttle guy had to come up and use the master key,,,not fun,,earlier check in should be offered people don't like to beg,,,other wise the restaurant, was nice and the service was wonderful,,,,
March 11, 2013
Rated 3 out of 5 by HopesRescue The smell of the hotel
The smell of the hotel is overpowering and obnoxious. I've stayed on multiple occassions so I know it is not just an isolated incident.
The smell is so strong it makes my eyes burn starting when the double doors slide open and all through the night in my room.
I'm not certain if it is airfreshener, cleaning products, or perfume; It is horrid!
The employees are wonderful, great customer service and I've always had a good experience. Fix the smell please!
August 13, 2013
Rated 5 out of 5 by SubZero Unexpected Gem
We are always disappointed when it comes to hotel experiences associated with trips to Busch Gardens/Adventure Island and/or SPoT. Selection is poor. Costs are high and facilities always seem to be aged.
This was not at all the case concerning the Sheraton Tampa East. Modern facility, gracious staff, comfortable, clean rooms and a great location central to I75 and the local access roads.
Sheraton Tampa East will be our hotel of choice in the future.
April 1, 2013
Rated 4 out of 5 by Redbugg Bad experience
Second day of stay room was not cleaned and when we returned around 5 o'clock had to call to have someone clean our room. On our second day a family was put in the room next to us with a child who apparently had problems sleeping. Several times during the night the child would cry and then scream for several minutes. This also happened again on or third night (Friday) and we got very little sleep both days. The crying and screaming occured sometiime between midnight and five or six in the morning. When checking out on Saturday, today, I spoke with the two attendants at the desk and advised them of these issues. I think a little more consideration could be given to how rooms are assigned. There were a lot of enpty rooms on our floor and you would have thought they could have been given a room futher down the hall rather than next door.
April 13, 2013
Rated 4 out of 5 by board14 hotel restaurant
Disappointed in your restaurant, had dinner - waitress not attending, had to return dinner - waitress made an issue of the return food.
Buffet Breakfast outstanding.
Not enough restaurant staff when convention at hotel
April 6, 2014
Rated 5 out of 5 by teachertype tampa
This facility was great, the staff at the front desk were friendly and willing to assist me to meet my travel needs. The restaurant and bar staff were flexible and accommodated my different needs throughout the day. The rooms were comfortable and made my visit relaxing. I would definitely stay here again.
I was not overly impressed by the free cocktail hour on the preferred guest floor and took advantage of the happy hour at the main bar instead.
January 24, 2013
Rated 5 out of 5 by Iris26 Spring Break getaway
Professional staff at the front desk, free shuttle service within 5 miles of the Hotel and nearby restaurants . Almost perfect except that we could not sleep because the guest next door was having an argument with a family member after midnight and I have to call front desk to report it.
March 24, 2014
Rated 2 out of 5 by tommel2k tampa east
the property was lacking in helpful staff. lounge was not stocked properly ran out of items on first night there never restocked. about 20 of us in lounge and at 10:30 pm we were told lounge was closing. In room movies not playing correctly keep jumping channels notified desk and was told we are sorry no offer to refund price for movie that couldn't be watched. overall will not be returning to this property
January 26, 2014
Rated 4 out of 5 by Babs17 The JR Suite was spacious
The Jr Suite with king bed & double pull out was spacious with plenty of outlets! The room is a little dark due to the dark wallpaper but overall very nice. I really liked that the hotel had shuttle service to the Fairgrounds but was VERY upset that they allowed a van that seats 12 with NO A/C to transport us in 90 degree weather!! After fixing my hair & make up, it was destroyed in 2 minutes by sweat pouring off of me. Not funny!
September 17, 2013
Rated 5 out of 5 by schmit this hotel was great!
the staff was outstanding to go out of there way to meet your needs, there was a guy that worked in the restaurant i think his name was brett? he was extremely helpful. i needed a box to mail some things back home he had one for me by the end of the night ,and looked for me to come back to the hotel to give it to me..front desk always helpful and extremely plesant at all times houskeeping was great, never had any complaints..
July 12, 2013
Rated 4 out of 5 by Donnie22 Room Lighting Front Desk
Lighting in room is too dim for comfort!!
Front desk inadequate for volume od business!
April 7, 2014
Rated 3 out of 5 by JES2014 This hotel is so - so at best.
For this particular hotel. No obvious bellman to help with bags. Hotel smelled badly of scented room deodorant spray. The room was entirely too dark even with every light turned on. Hate those new bulbs - way too dark to work or read.
March 22, 2014
Rated 5 out of 5 by Soccer13 Great Staff
I had an issue with the room next to mine and all the noise from their tv. The woman at the front desk happily switched my room. She was pleasant and very friendly.
March 31, 2014
Rated 4 out of 5 by TEM2 A hidden gem
In many ways this is a basic business traveler's hotel. We stayed there for it's location to Hard Rock and a few other places. It was clean, comfortable and the food was surprisingly good. I say that because most hotels, esp this type have very mediocre food at best. The staff was exceptional. Every single one of them was friendly, and responsive to our needs. Will definitely stay there again if in the area.
August 26, 2013
Rated 5 out of 5 by Farfull75 One of the Best We Have Ever Stayed At
Our expectations were far exceeded with this hotel. The staff are very pleasant and try to satisfy your every need. The rooms are great and the hotel is beautiful as well. You cannot go wrong staying at this hotel. We recommend it to everyone. If you are planning on staying in Tampa this is the place to stay. Also, it is very convenient to I-4 and I-75 so you can get around quickly throughout the Tampa area.
January 9, 2013
Rated 4 out of 5 by Mara1118 Overall stay
I enjoyed my stay overall. I wasn't too please with the Internet cost at 9.99 per night that was a little over the top. Sunday morning my husband and I ordered breakfast and never received our toast. We waiting 5 minutes before we started eating and then decided we wouldn't wait on it. After 30-35 minutes went by she finally brought our toast which we declined since we already had finished our breakfast.
May 27, 2013
Rated 4 out of 5 by Adjoman Great but late
I've been a SPG member since 2005 & stayed at hundreds of hotels & never do I remember waiting until 4pm to check in. I had my oldest daughter with me & we literally waited from 11 am - 4pm. I'm very understanding of businesses when they're full however more hands on decks or whatever measures necessary should've been employed. I have never had to wait this long & with a child it doubles the frustration.
February 18, 2013
Rated 4 out of 5 by Ree87 Nice Hotel
Very nice hotel. Very impressed with the privacy - however - I did have a couple of issues - one being the a/c unit did not put out "COLD" air - and the room that I was in was on top of the "generator" room - the floor shook - it was corrected - however - at 6am the next morning - my room floor and bed began to shake - yes I would stay again but will request to be moved - price is great for the area.
September 5, 2012
Rated 5 out of 5 by Denise1058 Wish we could have stayed longer!
We only stayed for one night but we were very pleased. Our room way very clean and spacious with a great balcony overlooking the pool. (That pool is quite large and looked gorgeous. No hot tub though.)The front desk help was very helpful and Denise made us feel very welcome.the club lounge provided a nice breakfast,too. We got to enjoy the car show on site. Next time I hope we can stay longer.
October 12, 2013
Rated 5 out of 5 by Jakkibrown5924 Very nice hotel
This is a very nice hotel and it met my needs as a disabled person. The room was very clean and the bed was very comfortable. The staff was great especially Denise, She personally walked us to the elevator and pointed out the restaurant and lounge area. The shuttle driver was especially nice also and made sure we know how to get back from the casino because he wouldn't be able to pick us up.
October 8, 2013
Rated 4 out of 5 by kathy63 Hotel Staff
The accommendations were great and the Tampa Staff exceptional, helped anywhere was needed. Problem was with any buffet that was served, the food was always cold unless you spooned from the bottom of the serving dishes. need to get that system regulated and working correctly.
March 5, 2014
Rated 3 out of 5 by Holes0604 Would stay there again
Check in was smooth, they even left a card welcoming us to the hotel with 2 drink tickets. Rooms are a little smaller than I had expected for the Club Level - Stayed at a Days inn in Savannah that was much bigger and 1/2 the cost of the Sheraton Tampa East. Breakfast was great on the Club Level and well worth the money however evening Horderves were just so so and not worth the extra cost.
September 16, 2013
Rated 5 out of 5 by Rosalinda Awesome Employees
Mr. Randy was the most hospicious person on this world. Mr. Randy went out of his way to find my a church for evening mass even when I attempted and got no response. He diligently made sure to get me at time and place. He was my guardian angel during my stay. Your entire staff was wonderful but Mr. Randy HE WAS THE BEST....
Thank You Mr. Randy for your Excellent Customer Service.
February 19, 2013
Rated 5 out of 5 by BusinessTraveler10 Great Accomodations
Gorgeous renovations. Rooms are large and comfortable.
March 31, 2014
Rated 3 out of 5 by Tim001 Cold water, cold halls, soft bed
We were very disappoiunted in the Tampa East hotel. The halls and resaturant were freezing at 65 degrees, there was only luke warm water in the shower anbd the mattrice was soft.
March 16, 2014
Rated 5 out of 5 by Bert10 Cordial Staff
Upon check in, the reception was very responsive. We used a Bellhop to take our luggage to the room and encountered a musty environment which was quickly dealt with by reassignment. The maid service was excellent along with the checkout. A Hospitality room was provides for our group and was monitored for any possible assistance. It was a fine overall experience.
October 1, 2013