Rated 5 out of 5 by Geneth Excellent service
Paula,front desk went above and beyond,thanks
Jorge smile is very warm and friendly,thanks
August 26, 2016
Rated 1 out of 5 by Lasss Needs improvements
I beleive that the hotel
Needs to improve its cleanliness. My room was not cleanes properly the second night. And on my last noght it was the same thing.
August 19, 2016
Rated 2 out of 5 by JL33 Restaurant and hotel decoration
The hotel needs a new restaurant with an inviting atmosphere and great food.
In addition, the hotel needs new carpet and paint. It is dark, old and depressing.
August 10, 2016
Rated 4 out of 5 by NOCo Nice visit
This hotel is very nice, only complaint is that restaurant menu could be larger, and a store in the lobby would be great. Nice place.
August 8, 2016
Rated 5 out of 5 by RJudy The staff is excellent in every way!
The accommodations are excellent, but it's the staff that are really extraordinary and deserve 5 stars as well!! Very helpful and professional in every way! Made our stay very memorable and one that we will make again!
August 8, 2016
Rated 5 out of 5 by Verified Reviewer Excellent stay!
My wife and I travel quite a bit. We love this hotel. We always use the club level when we stay. I would suggest changing the taped half and half sign on the cream. Off brand. Our Starwood guest pay extra for the club lounge and it isn't a good look. I am always looking for ways to better my banquet department and know that information, no matter how small, is key in always getting better and WOWing our guests. I give this hotel a perfect ten!
July 16, 2016
Rated 2 out of 5 by Shredgolf Outdated and Old
I dislike leaving ratings that are not positive but this Hotel is very outdated and needs serious attention.
My room had stains and lots off wear.
The worst part was the strong mold/ mildew smell in the room.
It was decorated with dark colors and was outdated. Felt like I was in a late 70s hotel. The main lobby and hallways are better. I cannot recommend this hotel until the owner and management invest in renovations.
April 9, 2016
Rated 2 out of 5 by Savard Not a Sheraton
Friendly staff trying to do their best. Otherwise, I wonder how this hotel qualifies for the Sheraton brand name.
1) Noisy. AC turns on and off every minute. The room doors close with such force that is can be heard throughout the entire hallway. Either teenagers or kdis running down the corridor screaming.
2) Dirty. The hallway was littered with room services trays. The swimming pool was fill of leaves. There was a black hair stuck on the tile of my bathroom that did not get cleaned in 4 nights
3) Poorly stocked Club Lounge. Cereal, fruits, and coffee. That's it.
4) It did not seem that there was anyone managing this place. It had a feel of a chaotic train station.
March 28, 2016