Rated 5 out of 5 by 2
Rated 5 out of 5 by Happy1 Another Sheraton Gem
My husband and I stayed for 5 nights from 26th to 31st December and discovered another Sheraton gem.
Despite its distance from the city centre it has many positive qualities that make it stand out and a hotel of preference.
It is elegant in its simplicity, the rooms and ensuites are spacious and squeaky clean and the Club lounge with its good selection of food and a library containing interesting books is comfortable. Feast Restaurant offers a wide range for its buffet breakfast and its a la carte menu has tasty local specialties.
Service is top notch. Of special mention are Max, William and Steven of the concierge team, Donna, Guest Services Manager (the icing on her cake of services was her directive to the kitchen staff that a certain dish on the a la carte menu be available on the last day of our stay), Ivan, Hebe, Phoebe and Ivy of Feast and Alice in the Club lounge.
The lack of English of many staff is more than compensated by the very friendly and attentive service and their eager effort to get someone to interpret.
A slight disappointment is the very small range of cut fresh fruits for buffet breakfast and evening cocktails in the Club Lounge and the lack of fresh juices. Freshly squeezed juices should at least be available in the Club lounge.
Another practice which I find rather unusual and strange is the request for a deposit, well above room charges, at check-in and at check-out if one is checking out the evening/night before one's departure. Never have I come across such a request at other Sheraton and Le Meridien hotels. This doesn't seem a nice welcome nor a pleasant goodbye especially for guests who have booked Executive Club rooms.
All in all, we have enjoyed our stay and were accorded excellent and personal service.
January 6, 2014
Rated 5 out of 5 by cktandennis Fancy and Brand new Hotel in Fuzhou
The first impression is so grand with the outlook of the building. The hotel is excellence. The service from the front desk is excellence as well. The breakfast is 5 star. I will say it is one of the best sheraton at the moment. Keep going !!!
October 18, 2012