Rated 3 out of 5 by JLC2012 There is 'hardware' but handicapped 'software'
Stayed few weeks ago, responded to a survey by pointing out front desk needed improvement. Another stay was two weeks ago, was upgraded to executive floor. All was good, the services at the lounge were efficient. But room service was terrible. No breakfast menu in room and had to call the night before. Had all items repeated on the phone. Next morning received non scheduled 'morning call' to be informed the selected juice was not available. Okay, no big deal. Swiss Museli was delivered instead of Bran. The fruit plate was missing. Skimmed milk came in a very small glass. Then, no one answered the room service call. It took 20 mins to get all these sorted out and had to speak speak with three different persons.
It is okay if you are on holiday not when you are in a rush. Just be warned, most of the staff have bad command of English and some of them are quite absent-minded.
'Hardware' in terms of fixture is there, but services definitely need improvement.
Phone set in the bathroom came off. In another experience, the power pack came off the wall and could not be used.
I responded to an 'after-stay' survey and never had an official response. That explains how much the management team really care about their customers!
October 9, 2014
Rated 3 out of 5 by DR8278 Standby taxi asked for subcharged?
When I left the hotel to use one of the standby taxi to Fuzhou nan train station. After 5 mins in the taxi. The taxi driver said they were specailly come in to the hotel due to remote area and asked me for RMB 18 as surcharge? I ignored but I was worried at the whole ride.
September 5, 2014
Rated 5 out of 5 by cktandennis Fancy and Brand new Hotel in Fuzhou
The first impression is so grand with the outlook of the building. The hotel is excellence. The service from the front desk is excellence as well. The breakfast is 5 star. I will say it is one of the best sheraton at the moment. Keep going !!!
October 18, 2012
Rated 5 out of 5 by WanL Another Sheraton Gem
My husband and I stayed for 5 nights from 26th to 31st December and discovered another Sheraton gem.
Despite its distance from the city centre it has many positive qualities that make it stand out and a hotel of preference.
It is elegant in its simplicity, the rooms and ensuites are spacious and squeaky clean and the Club lounge with its good selection of food and a library containing interesting books is comfortable. Feast Restaurant offers a wide range for its buffet breakfast and its a la carte menu has tasty local specialties.
Service is top notch. Of special mention are Max, William and Steven of the concierge team, Donna, Guest Services Manager (the icing on her cake of services was her directive to the kitchen staff that a certain dish on the a la carte menu be available on the last day of our stay), Ivan, Hebe, Phoebe and Ivy of Feast and Alice in the Club lounge.
The lack of English of many staff is more than compensated by the very friendly and attentive service and their eager effort to get someone to interpret.
A slight disappointment is the very small range of cut fresh fruits for buffet breakfast and evening cocktails in the Club Lounge and the lack of fresh juices. Freshly squeezed juices should at least be available in the Club lounge.
Another practice which I find rather unusual and strange is the request for a deposit, well above room charges, at check-in and at check-out if one is checking out the evening/night before one's departure. Never have I come across such a request at other Sheraton and Le Meridien hotels. This doesn't seem a nice welcome nor a pleasant goodbye especially for guests who have booked Executive Club rooms.
All in all, we have enjoyed our stay and were accorded excellent and personal service.
January 6, 2014
Rated 3 out of 5 by Lai1965 Great hotel
it was a great hotel in China which is comfort and quite. However the public transportation is turning me down due to hard to call taxi and if you are, an additional fees need to paid like RMB 10-15 to or from Hotel. it is unacceptable.
June 26, 2014
Rated 4 out of 5 by EDtp123 Hotel is too far away from center oif city
Although the hotel itself is good, the hotel is too far away from center of city. There is not enough free shuttle bus to the city
May 20, 2014
Rated 4 out of 5 by nictom27 Great, comfortable Hotel
As always nothing was too hard for the staff, rooms were extremely clean and the stay was excellent
May 8, 2014
Rated 4 out of 5 by potsy need improvement in language
staff who answer the phone on guess service line do not speak enough good english so lead to miscommunication ,and frustration
April 29, 2014