Rated 3 out of 5 by Fred Great improvements
I check in a lot here at Sherraton, the last two recents stay we're unsatisfy upon check in. We check as a Hot Rates guest and treated differently. We feel like we were not welcome as a guest upon check in and when we complain about our room I was not given a choice or options because our booking was booked hot rates. I believe that no matter what type of booking we should have been treated as a guest. Our confirmation shows that we are confirm in a city view with balcony but we didn't got balcony, we got a room on the six floor with a small window . Feel like a dungeons. MOD that night has not given me on option and that's not acceptable to me. I been in the hotel industry for 10 years and manage a hotel his response is unacceptable. So called next day talk to another MOD she was able to help me and moved me into a better room. I was happy after wards.
June 12, 2013
Rated 4 out of 5 by buck115695 good
stayed 10 nights over all not bad rooms a bit out dated pools good food average bars great locataion best staff very good very clean place would recommend for families yes would stay again best location in Hawaii for sure every thing at your finger tips
October 8, 2013
Rated 5 out of 5 by gobs awesome experience
the staff was super friendly , the room was great. and they honored my spg status with giving me 2 class room upgrade on an already cheap room!. WOW. ( i used cash&points ).
traveled for my personal special event and got a free champagne bottle. plus my wife b day. so got some free ice creams.
i will be going back for sure. for the price and what you get you cant beat it!!. not even
locals prices on cheap hotel room can beat this.
March 7, 2012
Rated 5 out of 5 by Chuck71 Chuck-Portland
Over all best place to vacation Sheraton Waikiki. Everyone welcomes you with Aloha, not just the word but spirit of Welcome. For me, this is about my 15th stay and I feel as if I am staying in my own private condo. Staff from the Executive office to the Bell Service, waiters, front desk, Leahe room call me by name. I am made to feel like family away from home.
Sheraton Waikiki I love you all !!!!
Julie and Laurie you are the BEST.
November 24, 2012
Rated 5 out of 5 by myfab50 This hotel has an amazing atmosphere
We stayed at the Sheraton Waikiki in September and were instantly thrilled with what we saw. From Elaine who checked us in with her friendly yet professional manner to the sheer size and buzz of the hotel. All the staff we encountered were always happy and very helpful and made us feel at home. We will definitely be returning to the Sheraton Waikiki on our next vist...and hopefully that won't be too far away as we miss it already!
October 1, 2012
Rated 4 out of 5 by Mike1952 Limited beach access, crowded pools
Very busy lobby area. Lack of on property dining. View from room (21st fl) was spectacular! Very clean and modern property. Plenty of elevators, no waiting. Resort charge is a joke. Basically you pay $25 (and tax on top of that) for unlimited phone service (who doesn't have their own cell phone) and a bottle of water. Pool is jam packed with kids, and the beach is too narrow. Great location for shopping and access to activities.
September 1, 2012
Rated 5 out of 5 by PattyMarie We will be back!
Plats are recognized nicely at the SPG hotel. We were upgraded to a suite, access to the nicest lounge, and staff was exceptionally nice. A plat bracelet got us all the towels we needed and no waiting. This hotel makes me stay loyal to the SPG program. I can bring my family here every year for spring break to relax, The Lawsons store made us feel like we lived in Japan again. Thank you Sheraton for making our stay perfect!
April 20, 2013
Rated 5 out of 5 by sangumassi Incredible Vacation Experience!
We stayed at the hotel over Christmas vacation, which included New Year's Eve. This was a family vacation and we celebrated our son's 16th b-day. What an incredible hotel and the location was perfect. Excellent service, spacious guest rooms helped make this a special place to our family. THANK YOU! The NYE celebration (which we enjoyed from the balcony of our room) was a blast. Big party and fireworks on the beach. Amazing!
January 10, 2013
Rated 3 out of 5 by Biztravel2 Great staff
This hotel had excellent staff-Bridget in the restaurant was outstanding. She was clearly loaded with tables on Sunday morning but paid extra attention to us, bringing over the coffee my client liked so she could see the brand and package. She was polite, accommodating and very hard working. The front desk staff overall was outstanding-whether remote or at the actual front desk they were pleasant, professional and friendly.
August 11, 2012
Rated 2 out of 5 by Aveit3730 Gift issues
My mom tried to order me a bday cake and had major issues. After two hours on the phone she finally got strawberries and champagne ordered. We checked in and it was delivered several hours later when we were out. They were not good the next morning. After the trouble and expense it was not worth it.
We booked local rate since we live in Hawaii. Upon check in the requested our hawaii id. I have them our Texas license with the Hawaii address since we're military. They said that wouldn't work but we could use our electric bill. How is a license not better than an electric bill with the same address and name but no picture? They hassled me for 20 minutes while a line of people waited. They decided to give an exception. The rate is not that much cheaper. Our weekend stay was $600. We could have chosen to stay somewhere just as nice for cheaper but I like the sharton.
December 21, 2012
Rated 4 out of 5 by Renee Improvements
The hotel was beautiful. I would like to make a few suggestions that would have made my stay better.
First off, there were tons of tiny ants in my room. Which, to an extent I can understand, being on a tropical island. However, there were so many it was gross. They were on my toothbrush and hair brush.
Further, my 13 year old daughter had broken her the leg the week before our trip. Your hotel offered no accommodations.
April 9, 2013
Rated 4 out of 5 by GlennS Great staff
Staff provided outstanding service from check-in to dinner to check-out. Everyone was courteous, friendly, and helpful. Only disappointment was our room and the non-view we had. We live on Oahu and decided to do a staycation in Waikiki. The room we had overlooked the roof, did not have a balcony, and could see a little bit of ocean if you looked out the window at the right angle.
August 18, 2013
Rated 2 out of 5 by WTong Nice hotel but poor service
The hotel is nice in that the hotel is very conveniently located on Waikiki beach and the pool is very nice.
However, the service at the hotel was very poor. I was met with frequent condescending remarks, staff that cut me off in the middle of my sentence because they thought they knew what I would be asking for, and one time, the staff almost yelled at me.
Also, the hotel has a resort fee of $25/day. This would not be as much of an issue except that the internet did not work on the first two days of my stay. That definitely contributed to the poor experience since internet is definitely something I need to plan my vacation.
Overall, I would recommend this hotel but only due to the location and amenities. The hotel is very busy and I think staff sometimes forget how much the customers are paying to stay there.
I was definitely not impressed with the staff here.
September 5, 2012
Rated 2 out of 5 by MHYM need renovation
The room is too old and inconvenient. We had suite only one bathroom. Bath tub and toilet is the same room. If one use the bath, other have to wait for the bathroom. We also had a bad noise situation from neighbors. Whenever someone use the bath or toilet, it sounds. We could not have good sleep.
September 22, 2013
Rated 5 out of 5 by RichJ Frequent visitor
Visit this property 4-5 times a year. A very well run efficient preperty in good location. Nice rooms with ocean views, nice pool areas and good bars. This hotel is a favourite of japanese tour groups so not for those looking for a boutique experience. I have stayed at most of the comparable properties in Waikiki over the years and this is the best run and most efficient of all the properties. Arranging special requests (like extra lanai furniture), late check outs, SPG upgreades, everything is handled swiftly and efficiently. The location in the center of Waikiki is very convenient and the resort fee includes free parking so one can get out of Waikiki both using Lewers and Ala Wai but also back way through Fort De Russy (good when Kalakaua is blocked for parades or marathon). Last but most important is the quality of the staff who genuinely care and treat you as Ohana.
December 1, 2012
Rated 5 out of 5 by BESanDiego Great location - Great features
We didn't stay long enough to enjoy all the features of the hotel, but those we did were fantastic! The 2 pools were great - you have to check out the sunset from the Infinity Pool area - as were the food outlets.
Room was clean, spacious and had a wonderful view of the ocean. The hotel's location provided lots of eating and shopping opportunities within easy walking distance.
Would absolutely come back to stay!
September 27, 2012
Rated 5 out of 5 by Lindush Great stay! 'Looking forward to our return visit.
From check-in to check-out, the staff and management did all they could to ensure a comfortable, no-hassle stay. The choice of pools and their locations were excellent, and were well-supported by towel and cabana services, and a variety of restaurants and fast-food services within easy walking distance. Combined with clean, comfortable rooms, as well as an excellent downtown location, this hotel is a winner!
October 20, 2012
Rated 5 out of 5 by Meg83 Hawaii 2012 Vacation
We stayed in the Sherton for 4 nights and 5 days. This hotel is Beautiful and we had a wonderful time in this resort. The pool area and the beach area at this hotel are gorgeous and fun!! The poolside restraunt/bar was also a fun hangout area. Staff was wonderful and our room was cleaned very well daily. Would highly recommend this hotel for vacation! Also, I do not have kids, but this hotel is Kid Friendly.
June 14, 2012
Rated 4 out of 5 by Smokey52 Beautiful Hotel but needs nice restaurant
It was a beautiful hotel. Our room, balcony and view was very nice. The lobby and shops were nice. However, a nice restaurant for fine dining is needed. Also, the Kai Market needs to be open for lunch as well. The Rum Fire restaurant didn't have much of a menu, very limited.
Get rid of those orange floating bean bags in the infinity pool. They are useless and everyone I saw had trouble getting on them.
May 8, 2013
Rated 5 out of 5 by jjjmom GREAT christmas holiday 2011
WE stayed at this hotel for christmas 2011 they gave us an upgrade of an oceanfront room it was beautiful best christmas in the island of oahu . It was Awesome. the shopping center and facilities at sheraton waikiki are wonderful. the hotel has a wonderful buffet The Hotel is centrally located . you can walk everywhere to the beach the shopping Planning to go back and stay there in spring of this year WOW
March 13, 2012
Rated 5 out of 5 by RandyMcM The Best Staff Ever
I come to the Sheraton Waikiki 2 to 3 times per year and why...because of the staff and the amenities the hotel offers. This team is focused on providing the best service possible, and I observe this same behavior with other guests consistenly. Whether you are relaxing or conducting business, the Sheraton Waikiki knows how to ensure that your needs are met and mostly exceeded. Thank you Sheraton Waikiki.
February 18, 2013
Rated 3 out of 5 by Flow Several Dissappointments
we didn't get 3 rooms on the same floor with ocean view as requested. Cleaning left curtain open several days and room was hot when we returned. We didn't get our SPG recognition or points last year or this year. requested a pen. Not pen left in room so we purchased one. No new ice bucket liner twice. Couldn't believe you charge $5 for an extra bottle of water. One bottle was not enough for 2 people.
February 11, 2013
Rated 2 out of 5 by notdelighted This hotel needs work
While the hotel's common areas have obviously been upgraded, the rooms have not. The Texas phrase, "It's like putting lipstick on a pig" definitely suits this hotel. If the staff had been the least bit friendly and accomodating, it might have made up for the sub-par rooms, but sadly, I did not encounter one staff member who was polite, let alone friendly. I would never recommend this hotel to anyone.
January 25, 2013
Rated 5 out of 5 by DY1979 The Best Waikiki Hotel I have stayed at
GOOD: Convenient location. The view from the ocean room is breath-taking. The Inifinty Pool is un-believable. If you are Platinum, you get a special wristband and get great amenities at this property. I have never felt so privilege being a Platinum member then at this property! Lounge access is great, and the view from the lounge i also amazing!
BAD: Room is run-down, outdated and needs a face-lift
April 10, 2012
Rated 5 out of 5 by Andrea001 Awesome hotel!
Loved our stay here! Resort amenities and pool were fantastic. Staff is super friendly and helpful...everyone was constantly greeting us. Room seemed a little bare...minimal modern-ish furniture and our view was terrible (we saw the rooftop pool and parking garage of the hotel next door). This was my only complaint given that we are SPG gold members I expected a better room since other SPG hotels always gave us a decent view. On a positive note, the beds were awesome and very comfortable, my kids especially loved them. We had a mini fridge in the room which was fantastic to have. Rooms were superbly cleaned. We've seen other hotels and we are so glad we chose this one! High end shopping all around as well as restaurants and the International Market place (pearls and Hawaiian souveners). Resort fees and parking was actually lower the other hotels. Thank you for an great anniversary experience!
May 25, 2013
Rated 4 out of 5 by Hawaiikate The infinity pool is the drawing card!
The pool area is amazing. We stay @ the Sheraton every February, our 5th time. I was @ the Sheraton in 1973, and have to say that the rooms are basically the same, not a lot of upgrading done in that department. The breakfast buffet is spectacular. Greater supervision must be given to the pool area and restricting use to sheraton vacationers only. Too many outsiders take lounges and pool bean bags
February 21, 2013
Rated 4 out of 5 by orangcat Early morning noise
Our room was very nice. The view was awesome. But unfortunately the neighbors were terrible. I was awakened at 1:30 a.m. by slamming doors and loud yelling. I finally called "0" at around 1:47 a.m. and security came up to quiet them down. It worked; there was no more noise, but I couldn't get back to sleep until around 4! I was so disappointed. Other than that, everything was excellent as always.
October 2, 2012
Rated 1 out of 5 by DF32 Hawaii Disappointed
Lacked the size of amenities capable of handling the number of people at the hotel. Pool way too small as well as deck space. Pool services were ess than adequate. Guest room linens were sub par and dirty. Will nt return to this property nor recommend. Terrible value for the money. The pictures fooled me.
September 9, 2013
Rated 5 out of 5 by suesue22 Best Pool on the beach.
The Sheraton Waikiki seems to be the best place to stay whether you want night life or relaxation. The infinity pool is the best pool on the beach. The staff is always right there with whatever you need but they don't hang on you waiting for your requests. If you want to go down to the beach and get in the ocean it's right there. The room was clean and the staff was attentive to your needs.
May 15, 2013
Rated 4 out of 5 by nar73 This hotel has excellent staff.
It was great to stay at Sheraton Waikiki and I got a recognition from staff. Especiallym, I want to express my sincere appreciation to Amy.
October 9, 2013