Rated 5 out of 5 by localtraveler Great for the family
Beautiful location and property. Offers keiki pool with slide and separate adult infinity pool which sits right on the beach!. The hotel is on the beach with easy access to dining and lounging locations. New shops and spa.
Ocean front rooms have awesome views, unobstructed ocean views with privacy balcony. The rooms are small and lack the luxury feel and amenities but, you can't beat the veiw and other great property updates. The staff is excellent, friendly and attentive. Located in the heart of Waikiki, off the main street on the beach. Exploring Waikiki on foot is easy and a pleasure!
March 9, 2013
Rated 1 out of 5 by Dimitri7 Look before you leap!
Granted I was only booked for two nights but I was given a fifth floor room with no balcony and one small window that was permanently locked, and camouflaged by a wall of drapery. The window was roof level with either a parking garage or warehouse building. I felt like I was sleeping in a basement of a sleazy hotel! When I made inquiries at the desk, several of the Japanese clerks could not understand my English. I was told it was August and very busy. Needless to say, for the price of a little bit more I could have had a room at other near by hotels. If you’re going to book those particular rooms to guests, at least give your clientele an explanation with a noticeable discount! I won't bore you with the children running up and down the halls at all hours, with the hotel staff parking several carts outside my door having their loud and boisterous break, and the sounds of human copulation taking place in the next room!
August 23, 2012
Rated 3 out of 5 by fash01 Busy, but acceptable
If you want to be in the thick of things, this is the right spot for you. If you don't like a place where you trip over others, avoid it.
The hotel rooms are acceptable. Great view.
If you book more than one room, watch the attempt to squeeze more money for the lounge. The hotel hasn't figured out that more rooms = more revenue, so they want to compound the charges! Oops they have figured it out.
Stayed our second time, but no more.
July 7, 2014
Rated 3 out of 5 by Linda12341010101010 Great Location
Great Location and the best pool on Waikiki Beach. The rooms are small, more like a three star hotel MAX, lots of people, the gym is good but there are no windows or even a restroom in the gym, weird. The concierge line is forever long so research your excursions before and even book it prior to visiting. Also, the front desk line is long too. The location and pool is the best features, nice shopping too. They have a great photographer on site to take pictures too. Beautiful grounds! If you want more privacy and to relax, stay at Moana Surfrider or the Royal Hawaiian. Also, the pool chairs was $45 a day, who is going to spend $90 bucks for two guests on chairs when the Starwood property Sheraton Princess gives you to free chairs to go to the beach? Also, the internet is really slow which is included in the resort fee. I also felt the hotel was outdated. The rooms are super basic!
July 11, 2014
Rated 5 out of 5 by AlaKaiandMi This Hotel has Wonderful Accommodations for Children
My children absolutely loved the pool and the easy access to the beach. They swam their hearts out and slept in a nice, cool and comfortable room. Seeing the joy in their face was worth every dollar spent and a reason to revisit the Sheraton Waikiki.
July 21, 2014
Rated 5 out of 5 by TravelAgent67 BEST WAIKIKI RESORT
I AM A TRAVEL AGENT WITH 30 YEARS IN THE BUSINESS. MY WIFE & I RECENTLY STAYED AT THE SHERATON WAIKIKI FOR 5 WONDERFUL NIGHTS. WE HAD NOT BEEN TO THE RESORT SINCE THE RENOVATIONS...WOW, WHAT AN IMPROVEMENT!! GREAT STAFF EVERYWHERE IN THE RESORT. FASTEST ELEVATORS ANYWHERE!! INFINITY POOL & BEACH AREA THE GREATEST. SPEND THE MONEY & UPGRADE TO THE CLUB LEVEL (FANTASTIC MANAGER-JAMIE), WELL WORTH THE MONEY!! ROOM WAS LITTLE SMALL BUT CLEANED PROMPTLY EVERY DAY & SPOTLESS. WONDERFUL, CARING FRONT DESK STAFF MANAGED BY SHERI (GREAT JOB SHERI !!). DON'T STAY ANYWHERE ELSE IN WAIKIKI!!
February 27, 2014
Rated 5 out of 5 by JCShoes Where in the World is Joe Bonamassa - Why, Waikiki of course!
Followed Joe to Honolulu as he played the Hawaii Theater and stayed at the Sheraton Waikiki. E-V-E-R-Y-O-N-E of the staff went out of their way to make our stay fantastic. From the moment checked in - to 5 days later when we checked out: perfect service. Poolside: waiters/waitresses gave us anything we wanted, even if it was just a glass of water; Surf rentals: Big shot out to Jeff who took excellent care of us; finally all of the staff at the Kai were simply the best. Concierge helped us with a rental car - and recommended spots to stop at around the island. Truly a top-notch hotel.
October 20, 2012
Rated 5 out of 5 by HPT5 Awesome!
I was just thinking when I left (not that I am a complainer) but I have NO complaints. This trip and stay was amazing from beginning to end. The staff were courteous, helpful, respectful and welcoming. The rooms were nice and clean, beds comfortable. View from lanai was amazing! Okay, maybe the pool could have been heated, but we spent most of the time in the ocean and the water was fine once I got used to it. :) Loved the shops, restaurants, convenience stores and coffee shops right at our tips. Parking ramp was convenient. FANTASTIC Hotel location. Easy access to shopping, jogging routes (I even went around Diamond Head), going to the beach, great restaurants. I did try the fitness center once and it was fine, but would much rather be outside! We honestly didn't eat much in the hotel - went out and about. We did eat at the Rum Fire one night and it was very good. I would most definitely recommend your hotel and would go back in a heart beat.
January 15, 2013
Rated 4 out of 5 by JWong1016 Great Location! Friendly Staff!
My family and I visited this hotel last year and dined at the Edge bar/restaurant by the infinity pool. We absolutely fell in love with the view and the location of this hotel.
Luckily, we knew a family friend who worked for a Sheraton and hooked up a great rate for us to stay there the past 2 nights. Downside to the hotel are how small and old the rooms feel. The bed was not comfortable. The rain during the last 2 days of our stay also dampened my mood while there and caused my family and I to be stuck inside the room for majority of our stay in Waikiki. Other than that, I still love the location and facility itself. Will definitely be back again. Service at the hotel/restaurants/gift shops were superb.
February 19, 2014
Rated 1 out of 5 by Jcrew Worst Starwood Hotel
This is undeniably the worst Sheraton we've ever stayed at. It did not meet our expectations. The service was poor, the staff was unfriendly and not accommodating in any way. We have been Starwood members for 9 years and the overall experience at this location does not meet the Starwood standard. There was construction on our floor at 1:00am and delivery trucks at 4:00am with very loud alarms. Our children (8 and 5) required to wear water wings on waterslide because they could not touch the bottom (4'10") even though they both swim competitively and they charged our room for the wings. Our elderly parents traveled with us and we requested a room close to elevators, luggage, and other things. When we asked for some assistance, we were told staff was too busy to help us. We spend a great of time traveling all around and are not difficult people to please, but the cost of the hotel does not match what you receive in terms of service! We will not return to this hotel.
October 15, 2012
Rated 5 out of 5 by Danielle9380 First time to Hawaii, loved it, will be back for sure
My husband and I went to Hawaii for the first time in January/February. We stayed in Honolulu for 3 nights at the Sheraton Waikiki and absolutely loved it. They upgraded us as it was our first time there. Everything was great from start to finish. The only two complaints were in the infinity pool area, staff did not make a family with small young children in the pool/ deck area leave and second, our first night there the room next to us had an infant crying all night.They offered to move us the next day however the people checked out before we had to
May 15, 2014
Rated 3 out of 5 by Waikikifun Great view and access to shopping but limited services & amenities
We stayed in the ocean front view twin room with four family members. The view from the room was fantastic, it was like staying on the ocean. However, we were disappointed that the room was not completely prepared for four guests and limited amenities compared to the other same class hotels; there was no slippers, shaving kit, tooth brush & paste, shower cap, cotton balls & cutips, bath robes, shoe cleaning kit, and shower gel. if you want the slippers, the hotel charges for it. The extra bed was not brought in the room, and we requested the hotel staff at the registration after we settled in the room, but the bed and requested amenities were not setup in the room when we came back 5 - 6 hours later. So, we called the operator, and the house keeper finally brought the bed and extra towels, shampoos etc, but no tooth brush, slippers, and robes, and we asked again. We wished the room was set up completely for the number of guests before we checked in. Finally, the long hallway from the elevator to the room was very hot and we wished that the air conditioner worked better.
July 19, 2014
Rated 4 out of 5 by JonesOC Love the infinity pool and ocean view
This hotel is beautifully located on Waikiki Beach!
However, we planned a girls night out and by the time we were leaving the hotel for a night on the town around 730p,, a tsunami warning was issued. We were on lockdown in our hotel room for the entire night! We asked the front desk for a late check out the next morning just to get some enjoyment of our Waikiki experience, but they were unable to accommodate us. We realize the tsunami was nobody's fault, although it would have been nice to receive a hotel credit or some compensation for the inconvenience. It would be a nice gesture for all guests and many from out of town would probably ever use it but would know the hotel cared about us and our experience.
December 18, 2012
Rated 5 out of 5 by Ed64 What a great staff!
Thank you again for a wonderful stay. From check in to check out I was treated very special!
July 22, 2014
Rated 5 out of 5 by SydneyNick Family Wedding Group
We came to Hawaii for my daughters wedding , and required several rooms with guests coming and going on various dates.
The Sheraton made it easy.
Great service and kind assistance from all staff concerned.
Many thanks to Brandon Kaya and Julie Loo.
July 17, 2014
Rated 5 out of 5 by John611 Our annual visit
My wife and I first visited Hawaii in 2005 and stayed here to celebrate our 35th wedding anniversary. That started the beginning of an annual tradition. The room views are terrific and it's close to the ocean. The staff is friendly and always ready to help make your stay comfortable. It's nice having two pools so when you want to just relax the Infinity pool is a great place for the adults to retreat to. There is shopping and fine food on site and the Waikiki night life is a short walk away. If you only plan to visit Waikiki once in your life this is a must place to stay at.
September 18, 2012
Rated 4 out of 5 by LesleyKay The balcony had great views!!
The staff were great and responded promptly to requests except when i asked that the noisy air conditioner be repaired. It would intermittently make noise that woke me up. 3 calls and the A/c continued to make noise when i left. the housekeeping staff were Great and worked around my schedule to keep my room clean. The hallways and elevators are not air conditioned and were sometimes hot. The hot tub should be restricted to adults only. Every time I tried to relax, someone would bring their toddler in to splash around. I have read that hottubs are not heathy for children. The variety of food available in the hotel could have more variety. There is also no chest to unpack your bag, only shelves in the closet. Otherwise, a good stay.
April 29, 2014
Rated 5 out of 5 by Coop21 We Keep Coming Back
Our initial greeting with the hotel preferred guest rep Ashley was not a good representation for the hotel. But after check-in everything else was perfect! We keep coming back to this hotel because of the wonderful accommodations, the hypnotic ocean and beautiful surroundings.
June 11, 2013
Rated 2 out of 5 by Kr1976 Disappointed
After staying here a few years in a row we are totally disappointed this time. Being an SPG member seems to mean nothing & we paid for a better pool view room which was seemed smaller / worse than the others that are cheaper. I find that they have a deal stay 4 nights get 5th night free yet this doesn't apply to me because of the "type of reservation i booked" - so u become a SPG member for better service yet you miss out on other benefits which seem cheaper!! This hotel def needs a revamp - def shouldnt charge the money you do in this condition.
May 9, 2014
Rated 5 out of 5 by baytraveler7 Best Sheraton I have stayed at!
I was here for work so I didn't get to enjoy the facilities to the fullest, but was very impressed. The pools looked great and the Leahi Club was impressive. Great location, great views.
March 17, 2014
Rated 5 out of 5 by Jeremy96815 Comfortable hotel for three nights
Enjoyed our stay for three nights. Room itself was fine and clean. Check-in was pleasant.
The hotel is more family-oriented, although they do a good job of separating the kids from adults between the two pools.
The shops in the hotel are also convenient, especially the small market/convenience store. The hotel is also conveniently located near shopping centers with many restaurants.
Minor points: the TV is somewhat small, especially given the distance from the bed to the TV, and there was a fair amount of noise, such as trucks backing up, due to our room and location.
March 25, 2013
Rated 5 out of 5 awesome vacation
we booked this stay as a mini vacation. was just my husband and I. when we checked in we was greeted by Mark or Matthew. sorry can't remember the name but, he was so good in taking care of our needs and what the hotel had to offer. when we got to our room it was so amazing and breathe taking we loved it . the only problem was the TV in our room always had a weak signal so we could only watch certain channels.. the other room we booked there TV was great.. but, overall we enjoyed Rumfire, Kai market, the food restraunts, in the hotel and the service we got was awesome. We are coming again to stay in June for another function we have to attend. We both can't wait to come back. thank you so much for a great service..
April 12, 2013
Rated 5 out of 5 by JohnAustralia Another excellent stay
It is always a pleasure to stay at the Sheraton Waikiki. I have just returned home after a wonderful two weeks. The staff are great, with a very helpful attitude - especially the Guest Experience Manager, Sheri Thom, who is a real asset and who exemplifies the spirit of Aloha!
July 14, 2014
Rated 5 out of 5 by ronton Great turnaround
So i am a frequent traveller to Honolulu as i own a business there. I have stayed at all 4 of the starwood properties several times each (this hotel probably 20 plus times) I have been around for the renovations etc.. over the past 3-4 years and while the renovtions have made the property great (especially for younger kids) since the renovations I have been very disapointed with the service. In November the service was so bad that we even checked out a cuple of days early from the hotel in frustration. When booking the family coming over in March, the kids really wanted to go to that pool, so I said we would give it one more chance. We were also using points to stay so my expectations were very low as to the service/room etc... we would get. I have to say, I think customer service has been a point or training for the folks over at Sheraton Waikiki. I was thoroughly impressed with the staff from Front desk, to housekeeping, to the lounge, to the pool area. Everyone gave my family the respect and service level one would expect in such a hotel. Thanks!
March 31, 2012
Rated 2 out of 5 by pepperchina Not what I expected...not worth the $$$
This may be a nice hotel for some, but not for me...and not for the money I spent.
*Not enough poolside chairs
*Elevators & Hallways extremely hot, not air conditioned at all, I would immediately start sweating in the elevators...they were hotter than the outside temp.
*Rooms are basic, (could have been in Oakland)...not very clean and despite air conditioning units the room did not cool down.
* All the doors to all the rooms and bathrooms have a weird 1-2 inch gap so that you can SEE and HEAR people walking by in the hallway or using the bathroom in your room...very STRANGE and LOUD
*The furniture in lobby and common areas is worn and the cushions are stained.
*Seems to cater to a convention crowd
*Right on the Beach
*Fast elevators (when not stopping on 20 floors)
While this hotel is on the beach, it really could have been anywhere...I am sure to some this hotel is just right, but for the money I spent you would think my room would be clean, the doors reach the floors, and that the elevators would be air conditioned...
July 16, 2014
Rated 5 out of 5 by fryday this hotel is great
We love visiting this hotel. We are treated extremely well...The staff in the Leahi Lounge are extremely customer focused and go out of there way to provide for all our needs. the only comment I would make is Rumfire has dropped the ball. The Happy Hour is very disappointing. It used to be one of the hotel highlights. The staff are only worried about their tip and getting a big order. They have lost the customer focus.
Other then rumfire we love the Sheraton Waikiki.
June 18, 2014
Rated 5 out of 5 by MLR7 Amazing location, facilities, and services
This hotel is the center of all the actions of Waikiki. They have a great system to run this huge property successfully. The staff is friendly. Fun, fun, fun place to stay and enjoy Waikiki
July 15, 2014
Rated 5 out of 5 by Mahalo111 Very friendly hotel
Our recent family holiday at your hotel was perfect. I noticed from the senior staff down to the porter everyone knew there job & had a great attitude.
The hotel strikes me as a very well run place & full credit to the boss.
July 13, 2014
Rated 5 out of 5 by Jack5959 Fireworks!!
Great visit! Don't know why SPG platinum members would want to stay anywhere else in Waikiki! Great upgraded room, great view of Diamondhead as well as the 4th of July Fireworks. One of the best infinity pools anywhere! Right in the middle of everything.!
July 12, 2014
Rated 5 out of 5 by IDbrowns Your staff are simply the best
My wife and I have stayed at the Steraton Waikiki every May-June for the past 12 years. This past year it was great to see that the staff of the hotel are as friendly and helpful as they have been on all other visits. They just can't do enough to ensure that we had a great time on our vacation, including: making sure we had a room on a suitable lower level; making us comfortable throughout; meeting and greeting us at breakfast every morning; providing excellent service from poolside to the bars; and just being nice people. Thanks and hope to see you all next May.
June 11, 2012