Rated 2 out of 5 by Disappointed37 Barn-like hotel that lacked atmosphere and quality
This hotel lacked any atmosphere. We were staying in a small room at the end of a long corridor. The in room breakfast was small and over priced. We wanted to buy some bottled water and were required to go to three different floors before buying some (the vending machines had run out of water.) The rooms were noisy. Fortunately for our SPG recognition we were able to jump the enormous queue to check in. All in all, this hotel was extremely disappointing.
July 12, 2013
Rated 5 out of 5 by Gen50Bil Excellent location for the 'Beach Area'
The check-in clerk was excellent in explaining everything - - and very friendly. If you are on the Ocean side- - the view is un-obstructed by any other tall hotels in Waikiki. View of the pool was very enjoyable. I sat around the Koi pool for hours in the rocking chairs and the 'grounds' in the background were beautiful. It was a very quiet area even though you were an easy walk away to all the activities in Waikiki (which can be a 'bit' noisy at times.
December 6, 2012
Rated 2 out of 5 by Crunch Disappointed
I have twice before stayed in the Sheraton Waikiki and this was my wife's first visit to Hawaii. Two days after arriving, we both suffered with allergy and sinus problems. She has recovered and I am still congested, Common areas of the hotel are old, show their age and feel musty. The carpet in our room was very dirty as evidenced by dirt prints in the tub when I entered to shower each morning. I walk barefooted in hotel rooms and at home. I don't have this problems in hotels and we travel 8 - 9 times a year.
When the maid failed to replace the tissue paper (kleenex) and provide a new soap bar (one day only) I called the front desk and had to call a second time since there was no delivery by 45 minutes after my first call. When I asked for something at the front desk and stated I was a SPG, there was no reaction or acknowlegement.
January 23, 2013
Rated 4 out of 5 by BethT Great family vacation
Our 3rd visit to this Sheraton for family reunion with 2 young children, parents & grandparents. GreAt location & advantage of both pool & beach. Kudos to Casie Carnate, the "Fun Director", who kept our grand kids entertained at the pool! Would love it if there were some umbrellas in the main pool area. And it's time for some upgrading of the guest rooms. They're looking a little tired. Nice breakfast buffet at the Kai Market. We'll be back next year!
December 26, 2013
Rated 3 out of 5 by threebirds Needs upgrade
The view is incredible. The staff is so nice. The rooms are in desperate need of upgrading. The lobby looks great but I spend time in my room and its so old and kinda gross. Sorry to say. The lanai was dirty with no privacy. The carpet looked clean but overall the room needs improvement. I would not choose to stay at this hotel again unless its fixed up. The pool did not have enough chairs. So packed. No relaxing and stressful. Happy to go home.
April 28, 2014
Rated 5 out of 5 by Cindy91254 Fabulous Vacation
Excellent stay, from the smiles and generousity of the staff, to the wonderful food and service, clean rooms with incredible view and the Fabulous light show in the pool, all wonderful. We highly recomend a stay at this hotel !!!!
September 7, 2014
Rated 4 out of 5 Great hotel, but lacking extra mile
Amenities were good and grounds were nice, but very disappointed in the staff for not working to accommodate our origins reservation. Had reserved an oceanfront room in series 34 and was given a partial city/oceanview room facing diamond head. When inquiring with front desk, told it was an upgrade and would not accommodate our original booking. We also have a club room reserved 1/27/13-1/28/13. I can only hope the Sheraton will make up for it then.
January 19, 2013
Rated 1 out of 5 by pc4547 Hawaii NGAUS Conference
When I checked in I requested a late checkout for Monday. The desk said they took care of this. I was not given the same items at checkin as others who were SPG members. On Monday morning I checked with the desk on the late checkout and they had no record of this and said I had to be out by 11AM. I was unable to finish my time at my booth at the NGAUS conference making our booth down a person. The desk person was rude and unwilling to help at all.
September 28, 2013
Rated 2 out of 5 by Lionel69 There is good news and bad news
First, let me make it very clear that the staff and management could not be better. I praise them effusively for really embodying the aloha spirit. From Helena Wu in IT, to Tommy at the concierge desk to ALL the valets, your people were terrific.
Now if I could just say the same about your facilities, the room specifically. You cannot do anything about the tiny little box you were given to furnish. I felt I was in an economy type motel with a great view. Barely enough room to move about. Horrible, slow wi-fi even after the heroic efforts by Helena Wu to make it work, which it did, but barely.
I cannot imagine wanting to pay so much for a room, and I got a "great deal" to feel so disappointed when I open the door to my room. There is nothing you can do to make this better as the idea was clearly to get as many rooms as possible in the smallest possible space.
I look forward to the next 10 days at your property on Poipu Beach, Kauai.
August 12, 2014
Rated 5 out of 5 by Gary0265 Amazing experience!
My friends and I stay at The Sheraton Waikiki every year, the last week of August. It is the best hotel in Waikiki. We are always treated very well, and the facilities can't be beat, especially the infinity edge pool! The highlight of every day! See you next year!
September 1, 2014
Rated 5 out of 5 by Sarah08 Great hotel
This hotel has amazing views, a great infinity pool and great beach access. The lobby is fantastic. Dayna at the front desk was very nice, helpful and accomodating. Carolina at the Edge restaurant was a great server. Rod in engineering made the temperature in our room perfect!
August 30, 2014
Rated 1 out of 5 by daboys2007 Sheraton Waikiki - reputation is not worthy!
Stayed recently from 8/16-8/23/2012 and encountered numerous problems as follows:
1. Upon check-in, due to full occupancy did not receive the SPG room level upgrade.
2. Rooms were larger than a typical 2-bed room, but there were no drawers to place clothes. There were only shelves in the back of the closet.
3. Beds were only full-size, thus, very uncomfortable to have 4 people sleep in a 2-bed room with this limited size.
4. Cleaning service was not performed consistently. Times varied and on 1 day in the middle of the trip, the room was not even cleaned.
5. The policy for saving lawn chairs by the pool needs work. Many guests would simply place towels to hold beds in the early AM hours by the pool and then walk off to have breakfast, shop, etc. before coming back to expect their use of those beds hours later. Apparently, only until 10AM would sevice workers remove towels to clear for other guests to use. As you can imagine, this made it extremely difficul to have a chair to sit/lay on by the pool.
6. We traveled with another family and made specific requests in advance of our arrival to be near each other in order to coordinate activities and to provide coverage for each other's young kids. So, what does the front desk do upon arrival, place one family on the 15th floor and my family on the 29th floor. Guess there was no sense of calling months in advance to have notations placed on our reservation and we even asked for the reservations to be linked as well.
I would never waste my points on this facilty again and would caution anyone else to book this hotel based on reputation only. Do your research and do not think the negative reviews on expedia & trip advisor are without merit.
August 30, 2012
Rated 4 out of 5 by Stan44 Good Experience
If you are thinking about staying here think New York City with a beach (although there is really no beach to speak of in front of the hotel). It is very crowded and busy all the time but most things are within walking distance. We were upgraded to a mountain view room on the 25th floor which was very nice and even had a partial ocean view with great sunsets. Hotel staff were very accomodating and the bar staff were funny and made great drinks.
April 27, 2013
Rated 3 out of 5 by Linda12341010101010 Great Location
Great Location and the best pool on Waikiki Beach. The rooms are small, more like a three star hotel MAX, lots of people, the gym is good but there are no windows or even a restroom in the gym, weird. The concierge line is forever long so research your excursions before and even book it prior to visiting. Also, the front desk line is long too. The location and pool is the best features, nice shopping too. They have a great photographer on site to take pictures too. Beautiful grounds! If you want more privacy and to relax, stay at Moana Surfrider or the Royal Hawaiian. Also, the pool chairs was $45 a day, who is going to spend $90 bucks for two guests on chairs when the Starwood property Sheraton Princess gives you to free chairs to go to the beach? Also, the internet is really slow which is included in the resort fee. I also felt the hotel was outdated. The rooms are super basic!
July 11, 2014
Rated 3 out of 5 by FiveAlive Disappointed
We were disappointed with our stay...it always took two calls to get what we needed. Getting a rollaway...and then getting blanket for the rollaway. The room location was extremely prone to outside noise...delivery trucks backing up all through the night. Felt the restaurants were beyond overpriced for a family with kids.
Pluses were the concierge who tracked down a lost item left in a taxi and the housekeeping crew that was very kind.
April 28, 2014
Rated 5 out of 5 by JeliTor Great Location and Great Customer Service
Things that I loved!
-The "Gift" Shop for the Spg Guest, I definitely felt special.
-My daily morning view of Waikiki Beach and Diamond Head
-Kai Breakfast in the morning
-Randy at the Front Office, made my check in experience great! Thank you for the recommendations, we loved Lanikai Beach as you said we would
-The pool and the fast water slide (Hey you're never too old for a ride down the slide)
Overall it was a great experience
May 31, 2013
Rated 2 out of 5 by Giantfan56 Employee Training is needed
My family spent the Christmas season again this year at the Sheraton. We noticed right away a huge difference in the
customer service from 2 years ago. Employees almost seemed put out to help you. The front desk is a disaster and the pool service was even worse. To top it all off, Sheraton now charges you a pool rental charge on top of the daily resort fee. With all the choices of hotels, I would be hard pressed to stay their next Christmas.
December 31, 2012
Rated 4 out of 5 by Tmart8573 Good stay
We recently stayed at the Waikiki Sheraton and had a great time. The hotel is very nice, offers great views of Waikiki beach and has great beach access. The only negative is that the Wi-Fi is VERY UNRELIABLE. It is everywhere but is constantly dropping and very often you cannot even get in. There is no LAN lines in the rooms so if you need reliability you will need to use the hotels computers.
Overall a very good hotel with excellent staff.
June 25, 2013
Rated 4 out of 5 by roomy44 service above and beyond excellence
Room service menus are very difficult to navigate; however, we were saved by the outstanding personal service by M.J., with whom we ordered breakfast through dinner each day we stayed here. We changed all of our dining out plans in order to eat in house, only because of M.J.'s continuous personal touch and meticulous attention to detail. M.J. is a remarkable asset to the Sheraton staff and we will be returning to stay here because of her.
October 21, 2013
Rated 5 out of 5 by Pam8 Amazing Hotel
This hotel has the perfect location for beach, surfing and shopping
September 15, 2014
Rated 2 out of 5 by SPGRoo Quite disappointed
We had been looking forward to our Hawaii vacation for several months as it would be our first stay at an SPG hotel as actual SPG members.
Unfortunately, our first stay has left us rather soured on the experience.
to be succinct, the first room we were assigned had a rather offensive smell to it.
When we asked for a different room, we practically had to beg for it as we seemed to be a major inconvenience to the front desk person with whom we were speaking.
Housekeeping was excellent and every member of housekeeping that we ran into gave us a very hearty "Aloha"
Checkout was another disappointing experience as they just shuffled us out without so much as a "Thank you for staying with us"
For such a high profile hotel, we certainly expected much better service, even if we had not been SPG members.
We have no plans of returning to this property.
December 13, 2012
Rated 4 out of 5 by vsixx great location! great pool! very noisy!!
The reasons I chose to stay at this hotel are simple: the location and the adult infinity pool. And while the room was clean and the bed very comfortable, it was incredibly noisy my entire 10-day stay. The walls are very thin, there is a large gap under the door so you can hear any and all noises in the hallway, I had to call security twice before they came up to address the kids running back & forth in the hallway, I could go on ....
October 9, 2012
Rated 5 out of 5 by BillRMD Stay could not have been more perfect!
This was a repeat visit for us, and every expectation was, once again, exceeded by this fantastic hotel and even better staff! From SPG Platinum recognition, to fantastic lodging with incredible views, to housekeeping team, to Leahi Lounge environment, comforts, amenities and staff ... we could not have asked for more. Thank you, again, for having welcomed us to your Sheraton Waikiki "family" - we promise to be back, hopefully soon!
January 20, 2013
Rated 4 out of 5 by Robtheglobetrotter Great location but a little tired
In the heart of Waikiki; location can't be beat. Parking included in the daily resort fee was good. Club Lounge has limited hours -- I suggest expand them to 06:00 am to midnight - those guests with club priveleges can access it almost any time to get a coffee or cold bev - as in other locations and brands. The Club Lounge breakfast was carb-heavy and not much protein. Room was clean but "dated" and boring. Felt old. Carpet stained.
April 7, 2013
Rated 5 out of 5 by resar awsome!
Was not disappointed! Beautiful hotel. Room was very spacious and clean. Hotel staff especially check-in (I think her name was Ashley) and housekeeping were very friendly. We stayed at the hotel to celebrate my son's 6th birthday and she (Ashley)went out of her way to make him feel special! This will definitely be the hotel of our choice for any furture "staycations" and we will also reccommend it to all visiting family and friends.
October 24, 2012
Rated 5 out of 5 by gobs awesome experience
the staff was super friendly , the room was great. and they honored my spg status with giving me 2 class room upgrade on an already cheap room!. WOW. ( i used cash&points ).
traveled for my personal special event and got a free champagne bottle. plus my wife b day. so got some free ice creams.
i will be going back for sure. for the price and what you get you cant beat it!!. not even
locals prices on cheap hotel room can beat this.
March 7, 2012
Rated 5 out of 5 by myfab50 This hotel has an amazing atmosphere
We stayed at the Sheraton Waikiki in September and were instantly thrilled with what we saw. From Elaine who checked us in with her friendly yet professional manner to the sheer size and buzz of the hotel. All the staff we encountered were always happy and very helpful and made us feel at home. We will definitely be returning to the Sheraton Waikiki on our next vist...and hopefully that won't be too far away as we miss it already!
October 1, 2012
Rated 5 out of 5 by Chuck71 Chuck-Portland
Over all best place to vacation Sheraton Waikiki. Everyone welcomes you with Aloha, not just the word but spirit of Welcome. For me, this is about my 15th stay and I feel as if I am staying in my own private condo. Staff from the Executive office to the Bell Service, waiters, front desk, Leahe room call me by name. I am made to feel like family away from home.
Sheraton Waikiki I love you all !!!!
Julie and Laurie you are the BEST.
November 24, 2012
Rated 4 out of 5 by PaFam busy hotel; great location
The hotel was in the middle of everything going on in Waikiki. It had a good pool and was right on the beach with great views. Pool closed a little early and towel hut even before that. Stores inside hotel are expensive but great stores within walking distance. Staff was very friendly except restaurant at pool who left us stitting more than 15 minutes without acknowledging we were there. We ended up leaving and not eating there.
December 26, 2013
Rated 4 out of 5 by Mike1952 Limited beach access, crowded pools
Very busy lobby area. Lack of on property dining. View from room (21st fl) was spectacular! Very clean and modern property. Plenty of elevators, no waiting. Resort charge is a joke. Basically you pay $25 (and tax on top of that) for unlimited phone service (who doesn't have their own cell phone) and a bottle of water. Pool is jam packed with kids, and the beach is too narrow. Great location for shopping and access to activities.
September 1, 2012