Rated 5 out of 5 by Jddusn Staycation
Treated exceptionally well! Stayed overnight for my daughter's birthday. Staff and facitlities were amazing.
The front desk staff of Chirstine, Allison and Jennifer was exceptional! The host and attendants (Stephanie) in the Executive lounge were very friendly and helpful.
June 27, 2012
Rated 5 out of 5 by Mahalo111 Very friendly hotel
Our recent family holiday at your hotel was perfect. I noticed from the senior staff down to the porter everyone knew there job & had a great attitude.
The hotel strikes me as a very well run place & full credit to the boss.
July 13, 2014
Rated 2 out of 5 by 2K27 Rooms need update
The room I was given seemed to be in the "old" portion of the hotel facing the front. The room itself was like an older motel room, not what I would expect for the cost of this facility. The windows were butting up to a flat roof, not even a city view. Very disappointing.
March 11, 2013
Rated 4 out of 5 by Paul45 Special Mention
I'd like to commend Jennifer in Guest Services for her exceptional effort in difficult circumstances to rearrange rooms to enable us to be located near to our grandchildren during the AIMS Convention earlier this month. Her diligence and helpfulness was much appreciated.
May 20, 2013
Rated 3 out of 5 by Waikikifun Great view and access to shopping but limited services & amenities
We stayed in the ocean front view twin room with four family members. The view from the room was fantastic, it was like staying on the ocean. However, we were disappointed that the room was not completely prepared for four guests and limited amenities compared to the other same class hotels; there was no slippers, shaving kit, tooth brush & paste, shower cap, cotton balls & cutips, bath robes, shoe cleaning kit, and shower gel. if you want the slippers, the hotel charges for it. The extra bed was not brought in the room, and we requested the hotel staff at the registration after we settled in the room, but the bed and requested amenities were not setup in the room when we came back 5 - 6 hours later. So, we called the operator, and the house keeper finally brought the bed and extra towels, shampoos etc, but no tooth brush, slippers, and robes, and we asked again. We wished the room was set up completely for the number of guests before we checked in. Finally, the long hallway from the elevator to the room was very hot and we wished that the air conditioner worked better.
July 19, 2014
Rated 4 out of 5 by Tracey Easy access to the best of Waikiki
Great and easy location for the beach, shopping and dining. As an SPG Gold, I got a nominal upgrade (as per the normal upgrades I tend to see,) but had a great sunset with partial ocean view. The rooms are comfortable and clean and the staff was very warm and welcoming.
October 16, 2013
Rated 4 out of 5 by vacation14 Great location
Best part of this hotel is the location, I stayed here 15 yrs ago and this hotel was elegant and charming, now the renovations have turned it into a shopping mall and it is now just another really nice hotel with a great location. Location is the most important thing.
February 9, 2014
Rated 4 out of 5 by JH61 Great Vacation
For the past 10 years, I spend 2-3 weeks at the Shearton Waikiki in February. I request the same room each year wtih a beautiful view of Diamond Head. The staff is wonderful from housekeeping to the front desk team. It's a great property for relaxation and sunshine.
February 26, 2014
Rated 1 out of 5 by Jackie2018 Room was dirty at check in.
Upon checking in the room was dirty had used soap and wash clothes in bathroom. After calling front desk instead of sending someone to clean room, they sent sheets and new bathroom washcloths and towels. Had to go to front desk to request to be moved to another room.
January 7, 2013
Rated 5 out of 5 by Radprez Fourth Honolulu Visit
We stayed in a suite and had a pleasant experience - great view of the beach and Diamond Head. Club Level breakfast had good food and a nice variety. Saturday night was Prom Night but even with all the activity the elevators were working well (no delays).
May 16, 2014
Rated 5 out of 5 by ash46 This Hotel has the best location in Honolulu
We enjoyed our stay at Sheraton Waikiki as we do each year.Great location,friendly and helpful staff and very comfortable beds. We took the offer of the Club and found that to be very good. The view from the 30th floor is amazing. Can't wait for our next stay!!!
March 20, 2014
Rated 4 out of 5 by VAD714 Good Time at Sheraton Waikiki
After an initial hiccup with an upgrade (we were placed in a newly painted room with very strong paint fumes), we were moved to our original room and had a very pleasant time. The hotel had a variety of "Things To Do", a great location on Waikiki, and great views.
April 6, 2013
Rated 5 out of 5 by stunice Great Hotel
Our stay at the Sheraton Waikiki was fantastic. The customer service was 5-star. Not only were the staff aware of our needs, they continually went above and beyond to insure that our stay was flawless. I would highly recommend this hotel for your stay in Honolulu.
August 28, 2012
Rated 4 out of 5 by Mattyg Ocean View
Wonderful hotel at the end of Waikiki Beach. Great access to all the amenities of Waikiki as well as the ability to get away from the madness if you choose. Best pools in Waikiki and a terrific staff that was helpful all over the property. Would absolutely return.
July 3, 2013
Rated 3 out of 5 by Tbonee Good and Bad
The good; public areas and most of the hotel staff were excellent.
The bad; rooms need updating and cleaning, pool staff lacked any sort of management and were generally unhelpful, hotel design created a wind tunnel effect at the kids pool area.
Overall, just OK.
December 24, 2012
Rated 4 out of 5 by Lcdaga10 Overnight at The Sheraton Waikiki Hotel
Staff were very friendly from the check in line to the housekeeping staff. The view of Diamond Head and the ocean from our room was AMAZING. Easy access to the beach, the pool, restaurants, shopping areas, and my favorite is the mini grocery store in the lobby.
December 2, 2013
Rated 4 out of 5 by Jil17 Great hotel
Me and my husband have a wonderful stay at this hotel. Hotel is located in the central of Wakiki Beach. Great restaurants and shops are near by. Hotel roon are nice and clean. I would recommend this hotel to anyone.
July 7, 2014
Rated 3 out of 5 by TonySF Great hotel with lovely facilities
The hotel has one of the nicest pool in Wakiki. The infinity edge pool has a fantastic view and is lovely to hang out all day. Food in the buffet is very good, pastry and bake goods are exceptionally well. Lowson Station is better than the normal sundry shop.
September 27, 2012
Rated 3 out of 5 by Ebrahim Overall a good stay
Overall the our stay was good.
Employees were very friendly.
The idea of adult only pool is great.
There is a bad odor in the halls leading to the rooms.
August 9, 2014
Rated 5 out of 5 by KimberlyK Too short of a stay!
We had a great time, and can't wait to go back. Floating on the bean bags in the pool was so relaxing and such a great idea! The service was great... and the hotel is located in such a great spot. Everything was perfect. The club lounge was a nice addition.
September 23, 2012
Rated 4 out of 5 by JenSF This hotel is excellent for family
We stay at Sheraton Waikiki for 6 nights. Our 4 yrs old son has a good time at Keiki pool and waikiki beach. We love Kai market restaurant, they have variety food for all of us. We leave your place with smile and best memory Thank you. We'll be back again.
August 25, 2012
Rated 4 out of 5 by Cruising2012 Perfect location
The Sheraton Waikiki is in a perfect location, right in the middle of all of the action of Kalakaua Avenue. Rooms are very small and have this peculiar "feature" of having shutters on a bathroom wall. RimFire is great, but the Edge bar feels very cramped.
January 25, 2014
Rated 5 out of 5 by Syrios1 This hotel has the best location and view
The best hotel I've ever stayed at. It is a huge gorgeous hotel with a great location for shopping and site seeing. It has great shoppes and restaurants inside and a koi pond. Also the ocean view is amazing. Will defiantly stay there again in the future.
December 18, 2012
Rated 1 out of 5 by Dissapointed123 Disappointment
Sound isolation of the rooms was dreadful. Footfall and conversation was easily transmitted through the walls. The club Rum Fire completely disrupted our sleep. Not a family friendly environment. People in the suite below were smoking pot on the balcony.
July 2, 2013
Rated 4 out of 5 by buck115695 good
stayed 10 nights over all not bad rooms a bit out dated pools good food average bars great locataion best staff very good very clean place would recommend for families yes would stay again best location in Hawaii for sure every thing at your finger tips
October 8, 2013
Rated 5 out of 5 by captrickyb Waikiki Sheraton
A wonderful respite from the winter of the mainland. Your facilities were comfortable and the staff was willing and able to assist us with our needs.
The only additional requests would be for a larger variety of menu items in your poolside restaurant.
January 8, 2014
Rated 1 out of 5 by tora1607 My stay at the Sheraton Waikiki
First I'd like to say that our room maid, Remi was super. She has been with Sheraton for 39 years, was very courteous and our room was always clean. I'd have to say the room was extra clean and Remi always went the extra mile for us. However on the last day of our visit I called the front desk to let them know I'll be checking out later, they gave me an extra hour, which was nice. We left the room for a little bit just before 11 and when we came back the room was not accessible with the card key anymore! We called downstairs and waited another 15 minutes before someone came up and opened the door for us. I complained this to the front desk and the first thing she said was if I wanted to talk to the manager, no apologies whatsoever! When the manager came she asked what she could do for us but mentioned that "Oh but this is your last day here" as if to hint that there is nothing that could be rectified anyways. This is not the kind of service I expect from a large hotel chain as Sheraton. When I talked to the person at front desk and started to complain before she asked if I wanted to talk to the manager I was replied with "Well you didn't talk to me!" attitude. No one told me I had to get my card rekeyed for the late check-out which I would have gladly done. Isn't everyone who works for Sheraton represents the company?.....Apparently not!
September 12, 2014
Rated 5 out of 5 by Vegas702 Well done
Your staff was great. Our room was upgraded that made the trip more special. It was our first trip to Hawaii. The dining meet our expectations and more. The staff are very friendly and helpful to any questions we had. The location was very convenient.
August 12, 2012
Rated 5 out of 5 by Gb1971 The whole Family was very impressed..
Overall great experiences. We really wished we could have stayed a few days longer. The Sheraton team staff were very helpful and imformative. I was really surprised at how fast the services were upon request. Thank you for making our stay memorable.
August 6, 2013
Rated 2 out of 5 by grumpydad My Stay
Great location and pools, rooms need upgrade, some staff need an attitude adjustment. Paid for large suite and got a mid size suite. Then we moved into a large suite which had ants in the living room and bathroom. Moved again and was told, I'm sorry.
November 27, 2012