Rated 4 out of 5 by UALFLTATT Retired Flight Attendant
I am a Preferred Starwood guest and a retired airline flight attendant. I have stayed at countless hotels and feel that I am well qualified in reviewing different aspects of this hotel. I am concerned that as a Preferred Starwood guest who is contemplating buying a deeded property next year with them, my status had no bearing whatsoever on any part of my stay. The hotel room was disappointing and I don't feel up to par with Sheraton. We are coffee drinkers and when asked for more coffee, the request was sometimes accommodated, but not always. When asked for rates for an extra day, they would not match a beachfront property's rate down the street, thus, we left and gave our money to the competition. Not a wise business decision. The desk clerk didn't even try to keep us on their property despite the room availability. Location is fabulous, but didn't make us stay with them as we could get a better rate down the street (literally) and for better accommodations. Now, I'm actually re-thinking the idea of buying into Starwood Properties based on this experience.
April 17, 2013
Rated 5 out of 5 by ANikolic Amazing hotel with the right price
We thoroughly enjoyed our six nights stay. The hotel has lots to offer. You can get everything you need in the hotel. It is a perfect location in Waikiki. The infinity pool is amazing and relaxing. I am definitely coming back!
September 26, 2012
Rated 4 out of 5 by Mathprof Loved the eternity pool!
Eternity pool and floating "bean bags" were exemplary. Customer service throughout the hotel was also extraordinary. Everyone was so welcoming and warm, willing to help with most anything. Waikiki is a very busy area, though.
October 24, 2012
Rated 5 out of 5 by WineAdvisoryGroup Convention Hotel But Fine for Leisure
Even though this is a giant place, geared towards conventions, it still works for a family vaca as the location on the beach is excellent, the facility is kept up, it has all the services you need, and the staff is friendly.
April 9, 2013
Rated 4 out of 5 by Steve1999 Honeymoon
My Wife and I stayed here for our honeymoon. This hotel was excellent and the staff was very helpful with planning activities. I wish we could stayed longer because we didn't have enough time during the day to do everything.
June 18, 2012
Rated 5 out of 5 by June55 This hotel has great service & facilities.
Beautifully located along the beach. Breathtaking views.
April 8, 2014
Rated 4 out of 5 by Jilly47 Good location for Waikiki activities
For such a large hotel everything seems to work remarkably smoothly. Breakfast buffet seating very adequate inside and outside on lanai.
Check in/out handled very efficiently.
Poolside/beach personnel efficient and helpful.
May 14, 2013
Rated 5 out of 5 by MikeHodge First Class service and amazing views!
The service, location and staff are excellent and the views from our balconies in the Kai suite were amazing. We had a great time and were welcomed by Betty who more than met every expectation we had for a spectacular week.
December 29, 2011
Rated 3 out of 5 by horriblepoolservice HOrrible pool service
Had hotel pool guy remove items from our chairs, eyewitnessed and pointed out by guests, when asked for items back,"did not have them"! Talked to manager of pool guys was NO help...horrible pool service at this facility!!!!
January 15, 2013
Rated 4 out of 5 by Mirka This hotel was really great
We were first time in Honolulu and we were really very happy with our hotel. Nothing was missing, the location, the staff, the room, the pool, everything was great. We also recommend the SPG member, we enjoyed our stay.
April 13, 2013
Rated 5 out of 5 by DakotaFamily Best Experience Ever
Spent 5 days at the Sheraton Waikiki. The hotel is perfectly located on Waikiki Beach. The staff (especially the Leahi Club staff) were the best! The rooms and food were great! Have a Sunset Mai Tai and enjoy the view!
February 23, 2013
Rated 4 out of 5 by JackieCanada GREAT LOCATION!!!
Aaron the new recruit server at the pool was AWESOME! Thanks for your excellent service!
April 2, 2014
Rated 5 out of 5 by kim2639 Amazing Service!
From check in to check out we had amazing service! Everyone was friendly and helpful and made our honeymoon stay extra special. Only thing is that we didn't have enough tokens to give out to exceptional staff members.
October 4, 2012
Rated 5 out of 5 by Kelly12 Sheraton Waikiki Experience
We stayed at the Sheraton Waikiki last week and the only problem I had was Brian, the manger. Very poor service.
Other than him, our stay was amazing as usual. I would highly recommend this hotel for everything else.
September 29, 2012
Rated 5 out of 5 by KJlized KJlized
Location is great for family trip. It is close to beach, main street and Duty free shops. Two pools are clean and great to relax in. Kids love the slide. Ocenview Room is excellent and the staff are really friendly.
May 8, 2013
Rated 4 out of 5 by marco60cr Very Pleasant Stay But Not Memorable
This was our second stay; the first one, back in 2009 was memorable.
The location is impressive, one of the best in Waikiki. We were on the 23rd floor ocean front, overlooking the Infinity pool; the room was nice, but not fantastic: IMHO, the best rooms are the ones looking towards Diamond Head, such as the one we had on the occasion of our previous visit.
There are way too many birds, more than I can remember: don't leave any food on your lanai, and always lock the window if you don't want to find them in your room.
Breakfast buffet at the Kai Market is good, even if i t lacks of variety, a problem if you are staying for some time. Last time we came, breakfast buffet was on the 30th floor, with a spectacular view of Waikiki and Diamond Head
The $25/day resort fee does include self parking and internet, plus other amenities. Good value, IMHO.
Among other benefits SPG platinum & gold members enjoy a priority line at the Kai Market, which is very valuable when this 1600 rooms hotel is completely full :-)
Overall, a very pleasant stay, but this time not memorable :-(
August 21, 2013
Rated 3 out of 5 by BR123 Rooms are out dated
Property is very nice but rooms need to be upgraded; small and dated bathrooms; small tv; sparse furnishings; autotemp on airconditioning did not owrk and ran continuously. No recognition for SPG status or upgrade.
December 1, 2012
Rated 4 out of 5 by Joanna29 Just great
I spent a fabulous vacation in the Sheraton Waikiki hotel. Great ocean view from my room, the room was spacious and clean. The staff was very friendly and service-oriented. I would recommend this hotel at any time.
March 24, 2013
Rated 4 out of 5 by Steele67 Hotel service and amenities are outstanding
The hotel is great -- top to bottom. The service all the way around was outstanding, the location could not have been better and the amenities were great. My only request is that you include dressers with drawers.
August 13, 2012
Rated 5 out of 5 by aklein10721 Beautiful View
The Sheraton Waikiki has taken advantage of their location and allowed for all of their rooms to have a beautiful view of the ocean or pools. I could sit on the balcony of the room all day and never be bored!.
August 13, 2012
Rated 5 out of 5 by Roger96789 VERY COMFORTABLE STAY
Since the hotel is on Waikiki Beach, the view from my room was awesome! My room was attended to immaculately. I was consistently comfortable especially since the room temperature could be personally adjusted.
November 6, 2012
Rated 5 out of 5 by angie88 Fun, modern and friendly!
The room was clean and very spacious. The service all around the hotel, the front desk, the f&b outlets, housekeeping staff and engineering were all very gracious and full of aloha! We had an excellent time!
March 11, 2013
Rated 4 out of 5 by Tm2554 This hotel is everything you want in a hotel
Thoroughly enjoyed staying at this hotel. It had lots of eating shops & shopping. The pool Area was very busy but still nice. Close to all other shops & restaurants & bars. Would highly reccomend this hotel
September 3, 2012
Rated 4 out of 5 by DJM0682 Over all appearance
The facility looks a bit dated in the rooms, halls, facilities. The elevator system of buttons was some what confusing to determine when and where the elevator you were waiting on was actually going to be.
April 15, 2013
Rated 5 out of 5 by Sekar Excellent Service and Great Hotel
Excellent hotel, very friendly staff, great location right in Waikiki beach. Nothing to beat this place among all the hotels in Oahu-Waikiki Beach. Would certainly recommend Sheraton Waikiki to everyone.
December 25, 2012
Rated 5 out of 5 by Paul81 Nov getaway
Sheraton Waikiki is the best property on Waikiki.
The amenities and staff are second to none.
The property is centrally located, we didn't have to rent a car.
Always a great place to vacation.
November 18, 2013
Rated 4 out of 5 by ddiddykang Annual visitor with young kids
This is our destination for our annual Hawaii family vacation getaway. This time, we used primarily SPG points to book our 7 day stay (5/4-5/11). The room booked was a standard city view room, but my Gold status got us the upgrade to a deluxe ocean view (facing Diamond Head). The view was nice but the room itself was fairly standard. Housekeeping cleaned out the room everyday and since you are required to pay at daily resort fee of $31, you get one free liter of drinking water per day (the DRF also covers self parking and wifi access, as well as a few selected activities within the hotel). I love the location of this hotel. It's near the west end of Waikiki beach... the pool area is nice, with the choice between the larger 'family' pool, and an adult only (infinity) pool. The location also lets you have access to a large number of food options 'off campus'. The Royal Hawaiian Shopping Center is right out front and there is a food court there with a number of less-costly options. There are also a ton of Japanese food options nearby. If the pool doesn't suit you, you are steps away from the white sanes of Waikiki beach. Shopping is also VERY accessible to the Sheraton... from very HIGH END to the shops you'd see in Mainland malls. The staff at the Sheraton Waikiki has always been attentive to my needs. From the valet, to front desk to housekeeping.... I have always felt that they've addressed my requests in a timely and professional manner. The hotel itself needs some updating. I saw a number of balconies that seem to have cracked paint. Even the balcony of our friend's balcony in their suite 'seemed' to be uneven and leaning away from the suite room!
May 13, 2014
Rated 5 out of 5 by donnival Amazing Stay
We had a stellar stay at the Sheraton Waikiki and it cements our desire to stay at this property whenever we want to return to Honolulu and Waikiki Beach.
You can see the pride of the Sheraton Waikiki team given the cleanliness of its common areas and rooms, the friendliness and courteousness of the staff.
We used SNAs for this trip; we were upgraded to a beautiful suite that was perfect for our family and made our trip unforgettable.
The Leahi Club Lounge was one of the best club lounges I've been in, and by far the best one I've ever experienced in the US. The views were jaw-dropping. The food options that they had for breakfast and evening appetizers were surprisingly high-quality, rivaling and exceeding restaurant-level food.
The staff was consistently friendly and courteous, and made every effort to help us have the best experience possible, including bringing toys to our one-year old daughter, making great recommendations for hikes and sightseeing around the island, and being happy to strike up a conversation at any moment.
We had a terrific time and can't wait to return.
March 11, 2013
Rated 4 out of 5 by SydneyNick Pool
Proper policing of the adult infinity pool is required.
Non-guests need to be kept out.
Signs stating the eligibility of those that can attend the adult pool should be erected to avoid embarrassment.
July 6, 2013
Rated 4 out of 5 by waikikivisitor great hotel but...
i had confimed late checkout and had 'do not distrub' on the door but housekeeping kept knocking to check when i will be out of the room. other than that, it is a great hotel to stay in waikiki area.
October 11, 2012