Rated 4 out of 5 by LeiG Guest benefits
The Sheraton has really improved in becoming a first class resort with great attention to treating the guest with many privileges. Love the new makana program
July 18, 2013
Rated 5 out of 5 by Jackv Happy Customer
The staff was very gracious and seemed to be trying to anticipate my needs. The hotel was busy but that didn't seem to lessen the service quality. Well done.
February 15, 2013
Rated 5 out of 5 by Hammer78 Fabulous Service
I have stayed at the Sheraton Waikiki on two occasions... both times the front desk check in was great. courteous and I would recommend this place to anyone.
October 3, 2012
Rated 3 out of 5 by Garry59 Needs Upgrade
Whilst the location is fantastic the overall condition of the hotel is very basic for the price charged. There are better options avaialble in the vicinity.
September 3, 2012
Rated 5 out of 5 by MG13 This hotel has great customer service
My family and I had an awesome experience. We were there celebrating my grandson's 4th birthday. I can't think of any place better to have a birthday party.
February 4, 2013
Rated 4 out of 5 by RCA23 Sheraton Waikiki
Solid hotel - great staff
Rooms sparse RE: furniture..........one chair with no place to work
April 28, 2014
Rated 4 out of 5 by Beach4life Public areas are great
The public lobbies, pools, and restauraunts are created with the consumer in mind. The only thing we would have changed is cleaner carpet in the guest room
July 3, 2013
Rated 4 out of 5 by Gazza55 this hotel has great staff
We had a great time... The staff in the bar areas were fantastic... The variety of food was a little limited resulting in us dining elsewhere quite often
October 11, 2012
Rated 5 out of 5 by naomi25 Loved it!
This resort was beautiful and the assistance from the entire team was exceptional. If travels ever bring us to the area again, you can bet we'll be back!
December 11, 2012
Rated 5 out of 5 by Josie17 Excellent
The staff was very friendly. Right on the beach and a great pool. Rooms were a liitle old but very clean .Only complaint rooms need fans in the washrooms
October 12, 2012
Rated 5 out of 5 Hotel staff
The hotel staff were attentive to all our needs especially the pool staff at the infinity pool - Fillipo & Brett. Abel, the Edge waiter was outstanding.
August 12, 2013
Rated 4 out of 5 by Yogi05 Great location
Staff was very accommodating. Our room was upgraded from partial to deluxe ocean view upon arrival. Enjoyed the Infinity pool and nightly entertainment.
August 25, 2012
Rated 5 out of 5 by SPGfan54 Beautiful resort
Had a wonderful week stay at the Sheraton Waikiki. Room was spacious with an incredible view. Staff was amazing. Enjoyed the Club lounge daily.
January 29, 2014
Rated 5 out of 5 by BryanC2k Amazing room size, awesome views
The view from our hotel room at the Sheraton was amazing, complete view of Waikiki beach, and plenty of room in the suite for our whole family!
January 25, 2014
Rated 5 out of 5 by Jlove Great Service
This hotel is always so consistent. My family feels at home and all the Sheraton Employees remember us.
April 14, 2014
Rated 5 out of 5 by Mami Great Hotel highly recomended
Great stuff and best location in town. Great for kids as they have a best swimming pool and beach.
April 16, 2014
Rated 3 out of 5 by edgen1 Needs Some Room Renovations
Location in Waikiki is very good with walking distance to most recognized shops and restaurants. Beach is wonderful and pool is fun for all ages.
April 15, 2013
Rated 5 out of 5 by catherinemaxh Fantastic resort in the heart of Waikiki!
We stayed at his hotel for 19 days in March of this year and would like to acknowledge the EXCELLENT customer service that we received.
Thank you to Elaine at the Front Desk- she met us with a smile and made us feel welcomed right away! She was friendly and very professional. The check-in process was smooth and efficient.
Thank you to the housekeeping supervisor Jason- he was very friendly and helpful from the moment he said hello. Kudos to Jason for taking such pride in his housekeeping department and keeping the hotel guests happy and comfortable!!
Thank you to Jamie Fucos in the Leahi Lounge- he is an amazing lounge manager and welcomed us with the Aloha spirit and some very kind words. He even remembered our names every time he saw us, and that's very impressive and special in such a large resort! He made himself accessible to the guests of the Leahi Lounge and even brought over a new glass of juice when my daughter spilled hers. The MOST special surprise was a signed Sheraton Waikiki postcard from some of the lounge staff on my birthday. Thank you to Jamie for being so thoughtful!
We've already booked a reservation to return to the Sheraton Waikiki in August and we're looking forward to another great stay.
In a busting world of large resorts, it's a wonderful thing to feel welcomed and valued as a hotel guest. Thank you to the Sheraton Waikiki for your excellent customer service and attention to detail!
June 19, 2014
Rated 2 out of 5 by JayJay Disapointing stay.
Too noisy room and small capacity.
- I've complained about nextdoor and bar noise even after midnight.
No good room /c poor view
No kind staff.
May 20, 2013
Rated 5 out of 5 by DH30 Excellent Service
From the Front desk, to the bell desk, and also house keeping, was very excellent service they made my vcation worth it.. Thanks you very much.
June 23, 2012
Rated 5 out of 5 by Manju staff is terrific
staff is very friendly and accomodating. everyone I came into contact with smiled and went out of their way to make me feel welcome. thank you!
November 3, 2012
Rated 5 out of 5 by Lori26 Excellent hotel!
Excellent hotel! We arrived off the cruise ship at 9:30 am and they gave us our room right away! So convient! No waiting!
January 7, 2013
Rated 3 out of 5 by 1975KH Average Hotel
the hotel staff were slow and not friendly. the rooms were over priced and in major need of renovation. air conditioning unit in room noisy.
October 7, 2012
Rated 4 out of 5 by nar73 This hotel has excellent staff.
It was great to stay at Sheraton Waikiki and I got a recognition from staff. Especiallym, I want to express my sincere appreciation to Amy.
October 9, 2013
Rated 5 out of 5 by kj52 Excellent stay...second time this year
We have stayed at the Sheraton Waikiki twice this year and will return as soon as we can. Excellent location, pool facilities, and service!
February 19, 2013
Rated 2 out of 5 by Cootta Too expensive for what offered
The hotel is tired! Too expensive for why is offered. Rooms small and service poor. Location great but wy over priced....never stay again!
June 27, 2013
Rated 5 out of 5 by Mitch310 The hotel has nice infinity pool..
This is the first time that we check in sheraton hotel.. And all i can say mah family had blast in staying .. Hope we can go back Again..
June 2, 2013
Rated 4 out of 5 by GA64 Aloha.....the spirit of Hawaii
Great hotel in central location. Recent renovations make this great!
Staffs attention to detail ensures a great stay......Mahalo!
January 30, 2014
Rated 4 out of 5 by spartykg Wonderful
The staff and the team at Sheraton Waikiki are first class all the way. If you're looking for some time in Paradise. This is your place.
September 30, 2013
Rated 4 out of 5 by mauigina Conference winner
Stayed for the AREAA conference and had a marvelous time. Varied amenities were great and my favorite was the koi pond in the evening.
April 24, 2013