Rated 2 out of 5 by Jesse2013 Disappointing
Check-in was very delayed despite SPG gold status. It was very disorganized overall. The room was very shabby and didn't even have a dresser or any drawers for our clothes.
March 4, 2013
Rated 4 out of 5 by Lissie25 Customer Service
Your hotel did a great job in terms of making us feel special. The partial ocean room was great and the staff were pleasant, thanks for making our vacation a memorable one.
September 1, 2012
Rated 5 out of 5 by Killer2013 This hotel is in a spectacular location
The facilities and staff were exceptional and friendly. They showed they care about how our stay was and how the service met our needs. Clean,rooms with comfortable beds.
February 13, 2013
Rated 4 out of 5 by Bobcat12 Nice and convienent property
Hotel was in popular area close to shopping, restaurants, and entertainment. Facility was clean and offered many extras. Property is worth return stay in the future.
May 8, 2013
Rated 5 out of 5 by Holly84 Great central Waikiki beachfront Hotel
This hotel is exceptional, it right on Waikiki Beach, in a great central location and offers fantastic service! I will be recommending to all my family and friends!
May 21, 2013
Rated 4 out of 5 by Colbedekay service
sat at a table outside the bar for 20 minutes waiting get served. Left without a drink.
Food selection at bar is very limited. Add more appetizers that are filling
January 27, 2013
Rated 4 out of 5 by nar73 This hotel has excellent staff.
It was great to stay at Sheraton Waikiki and I got a recognition from staff. Especiallym, I want to express my sincere appreciation to Amy.
October 9, 2013
Rated 5 out of 5 by Savytraveler honeymoon
We had nothing but perfect service at this hotel. They were very accommodating and went out of their way to help with anything they could. We can't wait to return
May 1, 2013
Rated 4 out of 5 by DaBest Great resort feel
Great resort feel! Service was above average. The front desk staff and paint shop staff were very friendly. Would have stayed longer if the hotel wasn't sold out.
February 12, 2013
Rated 4 out of 5 by LeiG Guest benefits
The Sheraton has really improved in becoming a first class resort with great attention to treating the guest with many privileges. Love the new makana program
July 18, 2013
Rated 2 out of 5 by UNHAPPY2013 Not HAPPY at all
Pool service JUNK. Ran out of towels!! FAIL!! lifeguards playing with kids while working, double FAIL! Pool too small. DUM that balls are allowed in TRIPLE FAIL!
March 27, 2013
Rated 5 out of 5 by Luckydad Great staff, great service
The staff were exceptional in every respect.
Bars & restaurants were great. Easy to get any sort of transport from conscierge. Near everthing worth being near.
October 10, 2012
Rated 5 out of 5 by Willo Sheraton Waikiki
Stayed approximately 5 years ago and again last week. Hotel still excellent, missed the fine dining on the 30th floor, but still enjoyed the sunset from there.
October 31, 2012
Rated 5 out of 5 Hotel staff
The hotel staff were attentive to all our needs especially the pool staff at the infinity pool - Fillipo & Brett. Abel, the Edge waiter was outstanding.
August 12, 2013
Rated 4 out of 5 by Beach4life Public areas are great
The public lobbies, pools, and restauraunts are created with the consumer in mind. The only thing we would have changed is cleaner carpet in the guest room
July 3, 2013
Rated 5 out of 5 by Jackv Happy Customer
The staff was very gracious and seemed to be trying to anticipate my needs. The hotel was busy but that didn't seem to lessen the service quality. Well done.
February 15, 2013
Rated 5 out of 5 by Hammer78 Fabulous Service
I have stayed at the Sheraton Waikiki on two occasions... both times the front desk check in was great. courteous and I would recommend this place to anyone.
October 3, 2012
Rated 4 out of 5 by spartykg Wonderful
The staff and the team at Sheraton Waikiki are first class all the way. If you're looking for some time in Paradise. This is your place.
September 30, 2013
Rated 5 out of 5 by MG13 This hotel has great customer service
My family and I had an awesome experience. We were there celebrating my grandson's 4th birthday. I can't think of any place better to have a birthday party.
February 4, 2013
Rated 3 out of 5 by Garry59 Needs Upgrade
Whilst the location is fantastic the overall condition of the hotel is very basic for the price charged. There are better options avaialble in the vicinity.
September 3, 2012
Rated 5 out of 5 by KallieO Very hospitable
Every thing from check-in to housekeeping made this a quality, comfortable stay.
November 21, 2013
Rated 4 out of 5 by Gazza55 this hotel has great staff
We had a great time... The staff in the bar areas were fantastic... The variety of food was a little limited resulting in us dining elsewhere quite often
October 11, 2012
Rated 5 out of 5 by naomi25 Loved it!
This resort was beautiful and the assistance from the entire team was exceptional. If travels ever bring us to the area again, you can bet we'll be back!
December 11, 2012
Rated 5 out of 5 by Josie17 Excellent
The staff was very friendly. Right on the beach and a great pool. Rooms were a liitle old but very clean .Only complaint rooms need fans in the washrooms
October 12, 2012
Rated 4 out of 5 by Yogi05 Great location
Staff was very accommodating. Our room was upgraded from partial to deluxe ocean view upon arrival. Enjoyed the Infinity pool and nightly entertainment.
August 25, 2012
Rated 3 out of 5 by edgen1 Needs Some Room Renovations
Location in Waikiki is very good with walking distance to most recognized shops and restaurants. Beach is wonderful and pool is fun for all ages.
April 15, 2013
Rated 2 out of 5 by JayJay Disapointing stay.
Too noisy room and small capacity.
- I've complained about nextdoor and bar noise even after midnight.
No good room /c poor view
No kind staff.
May 20, 2013
Rated 5 out of 5 by DH30 Excellent Service
From the Front desk, to the bell desk, and also house keeping, was very excellent service they made my vcation worth it.. Thanks you very much.
June 23, 2012
Rated 5 out of 5 by Manju staff is terrific
staff is very friendly and accomodating. everyone I came into contact with smiled and went out of their way to make me feel welcome. thank you!
November 3, 2012
Rated 3 out of 5 by Price Hotel good but rooms need refurbishment
Room in need of refurbishment, also not cleaned properly. Door to balcony very difficult to open or close. No light on balcony.
September 15, 2013