Rated 2 out of 5 by Bunnie04 Needs improvements
1) There was hair in my bathtub upon check-in.
2) The room was not clean - dust balls on the floor.
3) The grout in the shower was nasty/dirty.
4) Every time the air conditioning kicked in, it rattled for as long as the air was on. Made for hard sleeping.
5) They ran out of food at several of my business meetings.
January 22, 2013
Rated 3 out of 5 by Binford72 Not enough staff at check in
Only 1 person for Gold/Platinum line. when i asked the guy at the other desk who was just standing there if he could help spee things up he said he was only able to help the regular line. Really? Not very good service. And he did not seem to be bothered by this. i waited 20 minutes while the regular zipped by.
November 13, 2012
Rated 1 out of 5 by scott4 Rooms were low quality
While the lobby is very nice and the location is excellent, the rooms do not even look finished. There was literally no furniture in the room other than a bed, desk, and tv. No drawers, no dressers. Wires exposed, and a tiny bathroom. You expect alot more from the pictures online. I was greatly dissapointed.
June 17, 2013
Rated 5 out of 5 by Aloooha10 Beautiful
Housekeeping staff are very flexible and efficient to our needs. Front desk is very pleasant, check in & check out was a breeze! Enjoyed the great view from our room. The food is delicious at the Edge. The Infinity pool & deck is very nice and comforting! This was our second stay & we will come back! Maholo!
July 17, 2012
Rated 4 out of 5 by DocMOM4 the best of Waikiki
I have spent many nights on Waikiki as I have family and friends in Honolulu. This was our best time by far because with an ocean view room we were away from the sounds of the city. The infinity pool and hot-tubs were very enjoyable. The only down side was that the hotel is HUGE and the rooms small.
January 27, 2014
Rated 5 out of 5 by RKRVM Staycation
This hotel has everything! Good mix of restaurants and stores to shop at. Kai Market seafood night is the best!
Two pools to relax at. My gf and I got the best massages at the Spa on the fourth floor. Great location right in the heart of Waikiki.
Staff and hotel exceeded our expectations. We will be back!
November 15, 2012
Rated 5 out of 5 by Marci0321 Lovely hotel
One of my favorite things about this hotel is the view and the comfortable beds. I also like the fact that everything is there at your finger tips, such as shopping, restaurants etc. It's a perfect place to stay if traveling alone as a woman and wanting a safe get-a-way.
March 30, 2014
Rated 5 out of 5 by Ron57 This hotel made our stay
We felt going back to hawaii again this year was a bit of a compromise until we checked into the Sheraton Waikiki and experienced the service and true welcome we received. Stayed nine days and enjoyed everyone of them. The Club Lounge was a great place to meet new friends and enjoy the spectacular
March 4, 2013
Rated 1 out of 5 by DF32 Hawaii Disappointed
Lacked the size of amenities capable of handling the number of people at the hotel. Pool way too small as well as deck space. Pool services were ess than adequate. Guest room linens were sub par and dirty. Will nt return to this property nor recommend. Terrible value for the money. The pictures fooled me.
September 9, 2013
Rated 5 out of 5 by Ventimjj Family vacation
The staff was top notch. They bent over backwards to make us feel valued. This hotel is very kid friendly with a great pool designed for them along with one for adults. The lounge was a time and money saver as well. Overall this was a great hotel with all the amenities you will need for a family vacation.
September 1, 2012
Rated 2 out of 5 by DG0071 DG0071
Location excellent, Ocean view was great, Unfortunately was given a room with 2 double beds when should have been given 1 queen, made my romantic stay a bit uncomfortable, generally felt that if I wasn't part of a tour group I didn't matter to them, definitely come back to Hawaii but not stay here again.
May 26, 2013
Rated 5 out of 5 by Kehaulani Love the hotel and location
Hotel is perfectly located on the beach. My family age range 19-54 love all the amenities the hotel has to offer. We love the diversity of the hotel guests, the infinity pool, the beach and proximity to the hustle and bustle of Waikiki. First hotel choice always. Staff is always welcoming and friendly.
October 29, 2012
Rated 5 out of 5 by catherinemaxh Fantastic resort in the heart of Waikiki!
We stayed at his hotel for 19 days in March of this year and would like to acknowledge the EXCELLENT customer service that we received.
Thank you to Elaine at the Front Desk- she met us with a smile and made us feel welcomed right away! She was friendly and very professional. The check-in process was smooth and efficient.
Thank you to the housekeeping supervisor Jason- he was very friendly and helpful from the moment he said hello. Kudos to Jason for taking such pride in his housekeeping department and keeping the hotel guests happy and comfortable!!
Thank you to Jamie Fucos in the Leahi Lounge- he is an amazing lounge manager and welcomed us with the Aloha spirit and some very kind words. He even remembered our names every time he saw us, and that's very impressive and special in such a large resort! He made himself accessible to the guests of the Leahi Lounge and even brought over a new glass of juice when my daughter spilled hers. The MOST special surprise was a signed Sheraton Waikiki postcard from some of the lounge staff on my birthday. Thank you to Jamie for being so thoughtful!
We've already booked a reservation to return to the Sheraton Waikiki in August and we're looking forward to another great stay.
In a busting world of large resorts, it's a wonderful thing to feel welcomed and valued as a hotel guest. Thank you to the Sheraton Waikiki for your excellent customer service and attention to detail!
June 19, 2014
Rated 4 out of 5 Good hotel in Waikiki but pricey
It is a good hotel to stay but lacking all the personal touch. It is also relatively pricey. The hotel will charge an additional daily charge for the use of Internet in the room, a bottled water, use of towel, etc. it will cost an additional $32 per day on the top of the rate that you will be paying.
May 2, 2013
Rated 5 out of 5 by TonyT Great Hotel in a great location
The hotel has great facilities including the pool with it's slide - kids had a great time. It's also right on the beach so you can swim in the pool or the ocean. The room we had had a great view across to Diamond head. It is truly paradise my family and I had a fantastic time at the Sheraton Waikiki.
July 16, 2012
Rated 2 out of 5 by Luann not up to standards
Your staff try.....and I try to like this hotel because of the location, but after something like 6 or 7 stays, I continue to be disappointed in the amenties provided, the quality of the rooms, etc. This will unfortunately be my last time staying at the Sheraton Waikiki. I have quite simply given up.
October 18, 2012
Rated 4 out of 5 by nud61 great location
We were quite delighted overall, however the lack of cups,and utensils were unavailable, this was a five star hotel exspected a cup and saucer at least.
The standard of room was ok but it could have been updated, however again, outside of that a pleasant and beautiful place to stay.
C & N. Roskruge
October 28, 2012
Rated 4 out of 5 by Nevertoreturn Wonderful Beach View
Great position on point and has therefore best views and most sun. We has amazing views from 25th floor of Waikiki. Rooms and common areas are a bit tired and need refurbishment but it did not detract from the experience. The hotel is also very centrally located. I would definitely stay there again
May 22, 2013
Rated 5 out of 5 by Williams0888 Hotel very clean
My husband took me to Hawaii for our 25th Anniversary. Staying at the Sheraton Waikiki wasn't my first choice.
Now it will be my only choice!!
May 21, 2014
Rated 2 out of 5 by MHYM need renovation
The room is too old and inconvenient. We had suite only one bathroom. Bath tub and toilet is the same room. If one use the bath, other have to wait for the bathroom. We also had a bad noise situation from neighbors. Whenever someone use the bath or toilet, it sounds. We could not have good sleep.
September 22, 2013
Rated 2 out of 5 by Sid45 This hotel need improvements
Good location, swim polls very good. The rooms need a complete re due, for the price, food so so. It reminds me of a very very tired hotel.
May 21, 2014
Rated 4 out of 5 by Ricardo Comfortable hotel with excellent staff
My husband and I stayed at your beautiful hotel for 6 nights. The room was exactly as per requested, easy to find all bars and restaurants, and happy, friendly staff. We had a wonderful stay and would highly recommend this hotel for any couple wanting to be in where all the action of Waikiki is.
March 6, 2013
Rated 3 out of 5 by gaby the view
The best part of this hotel was the great view. The staff in the Club Lounge was very friendly and a very nice place to hang out. Housekeeping deteriorated the longer we stayed and one day they totally forgot us. The furniture was very sparse, left much to be desired (one chair for a $600 room)
July 27, 2013
Rated 4 out of 5 by Bisquick The Maids
Our Maid whose name is Arlene P.
She was the best, very polite and keep our room very clean. We were very happy with her work. I got to talk to her a little bit one day in the hall. Very nice lady.
May 4, 2014
Rated 5 out of 5 by VS2000 Aloha Spirit found at the Sheraton Waikiki
I was pleasantly surprised at the level of kindness and ability to accommodate the needs of the Sheraton guests. The staff exemplified the Aloha Spirit. The hotel is conveniently located on the strip for great shopping. The pools and beach access are great. Thank you for a lovely Spring Break!
March 21, 2013
Rated 5 out of 5 by Jimp24 Best Vacation Ever
The Sheraton Waikiki Hotel experience was off the chain. Everything was wonderful from check in to valet parking to the lounge experience to filling our gift bag with goodies and the upgraded suite room was breathless. I would do this again.
April 10, 2014
Rated 5 out of 5 by sdman36 Very nice week at the Sheraton Waikiki
From the time we arrived, we were treated like VIP's. From the suite upgrade, to the Platinum benifits offered. The club room was great, for both breakfast, and evening food and drinks. The staff was kind, and friendly everywhere we went. We loved the place, and will come back some day soon.
April 29, 2013
Rated 5 out of 5 by ash46 This Hotel has the best location in Honolulu
We enjoyed our stay at Sheraton Waikiki as we do each year.Great location,friendly and helpful staff and very comfortable beds. We took the offer of the Club and found that to be very good. The view from the 30th floor is amazing. Can't wait for our next stay!!!
March 20, 2014
Rated 5 out of 5 by Mike21 Top Rate Hotel; Top Rate Staff
The spirit of Hawaii is alive at the Sheraton Waikiki. From Allison and Christine at the front desk, to Stanley and Mitch in the Concierge Lounge, they make you feel welcomed and special. We stayed a week at the hotel and everyday was great. It is truly our home away from home.
Mike from NYC
March 8, 2013
Rated 4 out of 5 by Jackson13 NIce Option for a Waikiki Stay
My wife and I have stayed at this hotel a number of times while visiting Oahu to take advantage of the location and the views of Diamond Head and Waikiki Beach. A negative is that the rooms are somewhat dated and for some reason have no drawers to store your clothes, only shelves. On the positive side are the fantastic views, and I would recommend paying the extra cost to take advantage of them if you can. I believe all the rooms have balconies to enjoy these views from. The size of the hotel creates a somewhat chaotic arrival and check in process, but also means that there are many dining, drinking, shopping and service options.
Some other highlights of this hotel include the location on the beach, a great adult pool and a very nice larger pool area for families. Unfortunately, it is very challenging to find a chair at the adult pool and it would be nice if this area was somehow expanded. The location offers an extensive variety of activities, shopping and dining options within a short walk.
April 16, 2013