Sheraton Waikiki

  • 2255 Kalakaua Avenue
  • Honolulu,
  • Hawaii
  • 96815
  • United States
  • Map

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Rated 4 out of 5 by 845 reviewers.
Rated 4 out of 5 by Wonderful The staff and the team at Sheraton Waikiki are first class all the way. If you're looking for some time in Paradise. This is your place. September 30, 2013
Rated 2 out of 5 by Disapointing stay. Too noisy room and small capacity. - I've complained about nextdoor and bar noise even after midnight. No good room /c poor view No kind staff. May 20, 2013
Rated 5 out of 5 by Excellent Service From the Front desk, to the bell desk, and also house keeping, was very excellent service they made my vcation worth it.. Thanks you very much. June 23, 2012
Rated 5 out of 5 by staff is terrific staff is very friendly and accomodating. everyone I came into contact with smiled and went out of their way to make me feel welcome. thank you! November 3, 2012
Rated 3 out of 5 by Average Hotel the hotel staff were slow and not friendly. the rooms were over priced and in major need of renovation. air conditioning unit in room noisy. October 7, 2012
Rated 5 out of 5 by Excellent hotel! Excellent hotel! We arrived off the cruise ship at 9:30 am and they gave us our room right away! So convient! No waiting! Excellent Service January 7, 2013
Rated 5 out of 5 by Excellent stay...second time this year We have stayed at the Sheraton Waikiki twice this year and will return as soon as we can. Excellent location, pool facilities, and service! February 19, 2013
Rated 2 out of 5 by Too expensive for what offered The hotel is tired! Too expensive for why is offered. Rooms small and service poor. Location great but wy over priced....never stay again! June 27, 2013
Rated 5 out of 5 by This hotel served the local community well Excellent front desk assistance for a fast check in when we were running late for an event. . December 9, 2013
Rated 5 out of 5 by The hotel has nice infinity pool.. This is the first time that we check in sheraton hotel.. And all i can say mah family had blast in staying .. Hope we can go back Again.. June 2, 2013
Rated 4 out of 5 by Conference winner Stayed for the AREAA conference and had a marvelous time. Varied amenities were great and my favorite was the koi pond in the evening. April 24, 2013
Rated 4 out of 5 by Gorgous view The hotel have great view of beach and city. It's the best location to enjoy Waikiki beach. Nice pool and terrace restaurant as well. April 11, 2013
Rated 3 out of 5 by Hotel good but rooms need refurbishment Room in need of refurbishment, also not cleaned properly. Door to balcony very difficult to open or close. No light on balcony. September 15, 2013
Rated 5 out of 5 by Repeat customer This is a great hotel, the rooms were amazing. I will be back here next time. thank you to the staff for your fast and curtious help. October 7, 2012
Rated 4 out of 5 by Great Location My wife and I had a great time at your property. Great location, views, great beach and pool, and great drinks and food...Thank you! May 28, 2013
Rated 1 out of 5 by Room Very disappointed with motel. this was our 5 time staying there.our city view room was of a concrete carpark & roof won't be back July 30, 2013
Rated 5 out of 5 by Loved the Leahi room We had a great time. much to do. The evening entertainment was great. Really enjoyed the hula dance and singing on our last night. October 31, 2012
Rated 1 out of 5 by Good Hotel, bad customer service and management On our last stay in Dec 2013. We were misunderstood by one of the other staff about the policy at the hotel so my kids can play those small party popper on a new year day . Therefore, We had broke a small rule of the policy without acknowledge. Instead of being ask or inform not to continue to play, we were threaten to be kick out of the hotel and take away our stuffs by the one of security staff. He was so rude and impolite even when I had apology and had explained my understanding of the policy for the hotel when I checked with the other staff's I had inquiry prior. At the time I didn't want to waste my time to filed a written complains and move to another hotel during the prime season period due to we are traveling with 1 kid's and a toddler's and let this incident to ruined my 2 weeks of vacation any more than they had already done. I believes in customer service when I am paying a premium hotel, but I am very disappointed and it has upset me to be treated like this by that security staff. Too bad I didn't get to find out his name even after I had filed a verbally complains to the hotel manager on duty. I guess the other hotel staff trying to protects their staff for wrong doing. I hope they kept the record of my complained. But I was surprise after my official complains, no follow up call, note or no apology from the security dept or that particular staff's. We absolutely love this Sheraton, we stayed here every time we are in Waikiki, due to the pool and the location. but after this experience and reading about the other reviewer about their customer service, I don't think I will ever stay there again nor will I refer anyone to this hotel. A special thanks to one of the activities staff name Cassie, I hope I spell her name right. She is super friendly and nice. She will even go extra mile for you if you have any inquiry out of her specialty. I greatly appreciated. March 7, 2014
Rated 5 out of 5 by Great Stay This hotel has been recently updated and is a great place to stay. I would definately recommend the upgrade to the club level!. September 23, 2012
Rated 4 out of 5 by great features staff very friendly great location pools good for children rooms clean everything at your fingertips great views from your room October 11, 2012
Rated 5 out of 5 by Family Fun The Sheraton Waikiki Resort Hotel is the place to stay on family vacations. It's child friendly and definitely adult friendly. September 24, 2012
Rated 5 out of 5 by Exceptional Facilities and Service The infinity pool for adults was fabulous! The view, lounging area and service were exceptional. Thanks to Linda and Brittany!! October 5, 2012
Rated 4 out of 5 by Great location Location at the end of Waikiki Beach could not be better for beach lovers. Great views. Room comfortable and staff friendly. July 31, 2013
Rated 5 out of 5 by Wonderful vacation at Waikiki It was very cozy, comfortable and best location at waikiki beach. I can see diamond head and beach every morning and night. March 2, 2013
Rated 5 out of 5 by Wonderful Stay! My husband and I stayed during our 25th wedding anniversary trip. We had a wonderful experience. Thank you for everything! August 27, 2012
Rated 4 out of 5 by Great hotel Excellent service. Front staff was very helpful. HKids loved the pool. Bands for towels were cool. Better tab cards!!! August 4, 2013
Rated 5 out of 5 by Amazing location Loved the location of this hotel, right on Waikiki beach. My room overlooked the Pacific Ocean and it was truly amazing May 31, 2013
Rated 5 out of 5 by Our stay Dec 2013 Amazing service, great staff especially in Club floor Lounge December 17, 2013
Rated 5 out of 5 by Hotel has great employees, features From check-in to check out, every employee we met was very friendly, upbeat, and professional. Definitely recommended. July 8, 2013
Rated 4 out of 5 by Great property! Really enjoyed the property, however, the staff were very rude and not in the least appreciative of my SPG gold status. November 10, 2012
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