Rated 4 out of 5 by spartykg Wonderful
The staff and the team at Sheraton Waikiki are first class all the way. If you're looking for some time in Paradise. This is your place.
September 30, 2013
Rated 2 out of 5 by JayJay Disapointing stay.
Too noisy room and small capacity.
- I've complained about nextdoor and bar noise even after midnight.
No good room /c poor view
No kind staff.
May 20, 2013
Rated 5 out of 5 by DH30 Excellent Service
From the Front desk, to the bell desk, and also house keeping, was very excellent service they made my vcation worth it.. Thanks you very much.
June 23, 2012
Rated 5 out of 5 by Manju staff is terrific
staff is very friendly and accomodating. everyone I came into contact with smiled and went out of their way to make me feel welcome. thank you!
November 3, 2012
Rated 3 out of 5 by 1975KH Average Hotel
the hotel staff were slow and not friendly. the rooms were over priced and in major need of renovation. air conditioning unit in room noisy.
October 7, 2012
Rated 5 out of 5 by Lori26 Excellent hotel!
Excellent hotel! We arrived off the cruise ship at 9:30 am and they gave us our room right away! So convient! No waiting!
January 7, 2013
Rated 5 out of 5 by kj52 Excellent stay...second time this year
We have stayed at the Sheraton Waikiki twice this year and will return as soon as we can. Excellent location, pool facilities, and service!
February 19, 2013
Rated 2 out of 5 by Cootta Too expensive for what offered
The hotel is tired! Too expensive for why is offered. Rooms small and service poor. Location great but wy over priced....never stay again!
June 27, 2013
Rated 5 out of 5 by Localgal This hotel served the local community well
Excellent front desk assistance for a fast check in when we were running late for an event. .
December 9, 2013
Rated 5 out of 5 by Mitch310 The hotel has nice infinity pool..
This is the first time that we check in sheraton hotel.. And all i can say mah family had blast in staying .. Hope we can go back Again..
June 2, 2013
Rated 4 out of 5 by mauigina Conference winner
Stayed for the AREAA conference and had a marvelous time. Varied amenities were great and my favorite was the koi pond in the evening.
April 24, 2013
Rated 4 out of 5 by Hitomi Gorgous view
The hotel have great view of beach and city. It's the best location to enjoy Waikiki beach. Nice pool and terrace restaurant as well.
April 11, 2013
Rated 3 out of 5 by Price Hotel good but rooms need refurbishment
Room in need of refurbishment, also not cleaned properly. Door to balcony very difficult to open or close. No light on balcony.
September 15, 2013
Rated 5 out of 5 by splank22 Repeat customer
This is a great hotel, the rooms were amazing. I will be back here next time. thank you to the staff for your fast and curtious help.
October 7, 2012
Rated 4 out of 5 by stpl35 Great Location
My wife and I had a great time at your property. Great location, views, great beach and pool, and great drinks and food...Thank you!
May 28, 2013
Rated 1 out of 5 by grizzly1 Room
Very disappointed with motel.
this was our 5 time staying there.our city view room was of a concrete carpark & roof
won't be back
July 30, 2013
Rated 5 out of 5 by usa22 Loved the Leahi room
We had a great time. much to do. The evening entertainment was great. Really enjoyed the hula dance and singing on our last night.
October 31, 2012
Rated 1 out of 5 by Bubblesdreams Good Hotel, bad customer service and management
On our last stay in Dec 2013. We were misunderstood by one of the other staff about the policy at the hotel so my kids can play those small party popper on a new year day . Therefore, We had broke a small rule of the policy without acknowledge. Instead of being ask or inform not to continue to play, we were threaten to be kick out of the hotel and take away our stuffs by the one of security staff. He was so rude and impolite even when I had apology and had explained my understanding of the policy for the hotel when I checked with the other staff's I had inquiry prior. At the time I didn't want to waste my time to filed a written complains and move to another hotel during the prime season period due to we are traveling with 1 kid's and a toddler's and let this incident to ruined my 2 weeks of vacation any more than they had already done.
I believes in customer service when I am paying a premium hotel, but I am very disappointed and it has upset me to be treated like this by that security staff. Too bad I didn't get to find out his name even after I had filed a verbally complains to the hotel manager on duty. I guess the other hotel staff trying to protects their staff for wrong doing. I hope they kept the record of my complained. But I was surprise after my official complains, no follow up call, note or no apology from the security dept or that particular staff's. We absolutely love this Sheraton, we stayed here every time we are in Waikiki, due to the pool and the location. but after this experience and reading about the other reviewer about their customer service, I don't think I will ever stay there again nor will I refer anyone to this hotel.
A special thanks to one of the activities staff name Cassie, I hope I spell her name right. She is super friendly and nice. She will even go extra mile for you if you have any inquiry out of her specialty. I greatly appreciated.
March 7, 2014
Rated 5 out of 5 by NWTraveler Great Stay
This hotel has been recently updated and is a great place to stay. I would definately recommend the upgrade to the club level!.
September 23, 2012
Rated 4 out of 5 by deno great features
staff very friendly
pools good for children
everything at your fingertips
great views from your room
October 11, 2012
Rated 5 out of 5 by 2Dimples Family Fun
The Sheraton Waikiki Resort Hotel is the place to stay on family vacations.
It's child friendly and definitely adult friendly.
September 24, 2012
Rated 5 out of 5 by Gail61 Exceptional Facilities and Service
The infinity pool for adults was fabulous! The view, lounging area and service were exceptional. Thanks to Linda and Brittany!!
October 5, 2012
Rated 4 out of 5 by CJ99 Great location
Location at the end of Waikiki Beach could not be better for beach lovers. Great views. Room comfortable and staff friendly.
July 31, 2013
Rated 5 out of 5 by HyukIm70 Wonderful vacation at Waikiki
It was very cozy, comfortable and best location at waikiki beach. I can see diamond head and beach every morning and night.
March 2, 2013
Rated 5 out of 5 by diananthedesert Wonderful Stay!
My husband and I stayed during our 25th wedding anniversary trip. We had a wonderful experience. Thank you for everything!
August 27, 2012
Rated 4 out of 5 by Frenchyliveson Great hotel
Excellent service. Front staff was very helpful. HKids loved the pool. Bands for towels were cool. Better tab cards!!!
August 4, 2013
Rated 5 out of 5 by Giddy25 Amazing location
Loved the location of this hotel, right on Waikiki beach. My room overlooked the Pacific Ocean and it was truly amazing
May 31, 2013
Rated 5 out of 5 by bjohn Our stay Dec 2013
Amazing service, great staff especially in Club floor Lounge
December 17, 2013
Rated 5 out of 5 by myhira Hotel has great employees, features
From check-in to check out, every employee we met was very friendly, upbeat, and professional. Definitely recommended.
July 8, 2013
Rated 4 out of 5 by Cirrus23 Great property!
Really enjoyed the property, however, the staff were very rude and not in the least appreciative of my SPG gold status.
November 10, 2012