Rated 4 out of 5 by Jackson13 NIce Option for a Waikiki Stay
My wife and I have stayed at this hotel a number of times while visiting Oahu to take advantage of the location and the views of Diamond Head and Waikiki Beach. A negative is that the rooms are somewhat dated and for some reason have no drawers to store your clothes, only shelves. On the positive side are the fantastic views, and I would recommend paying the extra cost to take advantage of them if you can. I believe all the rooms have balconies to enjoy these views from. The size of the hotel creates a somewhat chaotic arrival and check in process, but also means that there are many dining, drinking, shopping and service options.
Some other highlights of this hotel include the location on the beach, a great adult pool and a very nice larger pool area for families. Unfortunately, it is very challenging to find a chair at the adult pool and it would be nice if this area was somehow expanded. The location offers an extensive variety of activities, shopping and dining options within a short walk.
April 16, 2013
Rated 4 out of 5 by AlohaDavid Nice stay
I stay at the hotel two weeks every year. My last stay was the week of August 20th. The hotel seems full and the service was not a good as it normally is when I go there. The front desk seemed to be under staffed and the wait took a while. The food did not seem to be a good as in the past.
August 28, 2012
Rated 2 out of 5 by hawaii25 hotel not what we expected for a Shereton Hotel
Rooms were runned down, bathroom grout rusty and nasty looking for Shereton.
Pool was overcrowded, other Hotel guest using pool area. Never was able to get a seat close to pool without reserving early in the morning, or paying (really?) for a seat, ridiculous! Drinks and food overpriced.
January 7, 2013
Rated 4 out of 5 by vacation14 Great location
Best part of this hotel is the location, I stayed here 15 yrs ago and this hotel was elegant and charming, now the renovations have turned it into a shopping mall and it is now just another really nice hotel with a great location. Location is the most important thing.
February 9, 2014
Rated 5 out of 5 by Scrocker72 SCrocker
Great hotel, Staff are the best in the business. From Flippo on the pool deck to Stanley in the lounge amazing service. 3rd visit can't wait for number 4.
April 22, 2014
Rated 5 out of 5 by Jim3635 Excellent stay
Stayed for 2 nights Jun 15-17, 2012. Was upgraded to top floor (31) with ocean view of Diamond Head. Very nice. I had asked for a suite when I checked in, but the room provided was very nice and clean. Lounge was nice and provided nice breakfast, but was only open from 6-10am and 4-8pm. Would have been nice to have access to the lounge during other hours to relax....especially since it was so windy during one of our days there. Lounge staff was great. I had stayed at this hotel a few times in years past, and they made some GREAT remodels, to include the adult only infiniti pool, seperate pool area for families with a water slide, nice lobby, and Rum Fire bar. Not sure if the resort charge is worth it at $25.00 per day, as were not able to take advantage of any resort activities, nor did we use the parking, and internet would have been included anyway as a lifetime platinum. Overall a nice hotel, great location, and friendly service. Thanks for honoring platinum status...as not all Starwood hotels do.
June 20, 2012
Rated 5 out of 5 by Sharon5a A beautiful resort hotel
The hotel services and facilities are everything you would expect from a world class hotel group, day to day the resort was ran very well and staff professional at all times. The cleanliness of the room was not of a high standard though, a shame as it let our overall impression down.
September 6, 2013
Rated 4 out of 5 by GoldGuest Resort Charge and Service, SPG Gold Amenity
I paid the daily resort charge and did not receive water bottle a couple days. when notifying the front desk 3 separate times to bring it up, they never did.
Also, as a Gold member, expected to have some additional amenity or service, but was only granted 1 visit to the club lounge.
January 1, 2013
Rated 4 out of 5 by Shelley007 Best Spot in Waikiki
For a terrific location and beautiful views, Sheraton Waikiki is a great find. Lots of uniques shopping opportunities on property (love the hat shop) and million more a stones throw away. Plenty to do or a great place to relax and enjoy the hotel amenities. Kind and responsive staff.
February 14, 2013
Rated 4 out of 5 by Jay555 This hotel is in a great location
We were very impressed with everything. The location was great from the beach to shopping everything was near by. The staff made sure that all are needs were met. Will be returning soon
April 6, 2014
Rated 5 out of 5 by MOTOWN Million $ views and location
The facility exceeds any other hotel on Waikiki Beach. Best pools and service, the Rum Fire lounge, the Edge Bar, your right there watching the turtles and beach activities.
From the front desk to guest services, you are treated with Aloha spirit and they make reservations happen.
September 26, 2012
Rated 4 out of 5 by Denise57 Very nice hotel
Overall, an excellent experience. Only one criticism in that whatever hot items were served in the Leahi lounge on Floor 30 were tepid. I realize that, with people serving themselves, burn issues need to be addressed. However, tepid entrees and scrambled eggs are most unappetizing.
February 24, 2013
Rated 2 out of 5 by TerraPrime13 A tired old lady
Despite extensive renovations to the lobby and pool area the rooms (Maila Suite room 1844) just for eample or tired, worn out, dirty with ripped carpet, no water pressure, old furniture, filthy showers and toilets - all for $800 a night. But there are new flat screens in the room
February 1, 2013
Rated 3 out of 5 by WaltR Suite was dark like a cave
We were upgraded to a mid size suite. It was run down and while the view was nice from the balcony, the rooms were dark and cave like. The bathroom was oddly very hot all the time too. Would have preferred the standard ocean facing room we booked on a high floor over this 'suite'
November 22, 2012
Rated 5 out of 5 by JONTEE GREAT PLACE TO RELAX AND WIND DOWN
This hotel is exceptional with respect to service in all departments. There is also a great holiday and relaxed atmosphere throughout the hotel. It is a wonderful place to have a break.
April 10, 2014
Rated 5 out of 5 by Jeuckers Best pool ever!
We love hawaii but the infinity pool made our vacation! Best view of diamond head and Waikiki beach. Adults only so there were no kids ! With the giant floating beanbags and the dj Saturdays!!! It was like a Vegas pool party without the drunks! And with a breathtaking view!!!
December 11, 2012
Rated 5 out of 5 by Jddusn Staycation
Treated exceptionally well! Stayed overnight for my daughter's birthday. Staff and facitlities were amazing.
The front desk staff of Chirstine, Allison and Jennifer was exceptional! The host and attendants (Stephanie) in the Executive lounge were very friendly and helpful.
June 27, 2012
Rated 2 out of 5 by 2K27 Rooms need update
The room I was given seemed to be in the "old" portion of the hotel facing the front. The room itself was like an older motel room, not what I would expect for the cost of this facility. The windows were butting up to a flat roof, not even a city view. Very disappointing.
March 11, 2013
Rated 4 out of 5 by Tracey Easy access to the best of Waikiki
Great and easy location for the beach, shopping and dining. As an SPG Gold, I got a nominal upgrade (as per the normal upgrades I tend to see,) but had a great sunset with partial ocean view. The rooms are comfortable and clean and the staff was very warm and welcoming.
October 16, 2013
Rated 5 out of 5 by KPM63 Great Waikiki Hotel
This is a great hotel with excellent facilities and unparalleled location, and outstanding service. The SPG Lounge on the 30th floor is the best that I've seen.
April 14, 2014
Rated 4 out of 5 by Paul45 Special Mention
I'd like to commend Jennifer in Guest Services for her exceptional effort in difficult circumstances to rearrange rooms to enable us to be located near to our grandchildren during the AIMS Convention earlier this month. Her diligence and helpfulness was much appreciated.
May 20, 2013
Rated 4 out of 5 by Cruising2012 Perfect location
The Sheraton Waikiki is in a perfect location, right in the middle of all of the action of Kalakaua Avenue. Rooms are very small and have this peculiar "feature" of having shutters on a bathroom wall. RimFire is great, but the Edge bar feels very cramped.
January 25, 2014
Rated 1 out of 5 by Jackie2018 Room was dirty at check in.
Upon checking in the room was dirty had used soap and wash clothes in bathroom. After calling front desk instead of sending someone to clean room, they sent sheets and new bathroom washcloths and towels. Had to go to front desk to request to be moved to another room.
January 7, 2013
Rated 4 out of 5 by RCA23 Sheraton Waikiki
Solid hotel - great staff
Rooms sparse RE: furniture..........one chair with no place to work
April 28, 2014
Rated 4 out of 5 by Lcdaga10 Overnight at The Sheraton Waikiki Hotel
Staff were very friendly from the check in line to the housekeeping staff. The view of Diamond Head and the ocean from our room was AMAZING. Easy access to the beach, the pool, restaurants, shopping areas, and my favorite is the mini grocery store in the lobby.
December 2, 2013
Rated 4 out of 5 by Mattyg Ocean View
Wonderful hotel at the end of Waikiki Beach. Great access to all the amenities of Waikiki as well as the ability to get away from the madness if you choose. Best pools in Waikiki and a terrific staff that was helpful all over the property. Would absolutely return.
July 3, 2013
Rated 5 out of 5 by stunice Great Hotel
Our stay at the Sheraton Waikiki was fantastic. The customer service was 5-star. Not only were the staff aware of our needs, they continually went above and beyond to insure that our stay was flawless. I would highly recommend this hotel for your stay in Honolulu.
August 28, 2012
Rated 4 out of 5 by VAD714 Good Time at Sheraton Waikiki
After an initial hiccup with an upgrade (we were placed in a newly painted room with very strong paint fumes), we were moved to our original room and had a very pleasant time. The hotel had a variety of "Things To Do", a great location on Waikiki, and great views.
April 6, 2013
Rated 3 out of 5 by Tbonee Good and Bad
The good; public areas and most of the hotel staff were excellent.
The bad; rooms need updating and cleaning, pool staff lacked any sort of management and were generally unhelpful, hotel design created a wind tunnel effect at the kids pool area.
Overall, just OK.
December 24, 2012
Rated 5 out of 5 by captrickyb Waikiki Sheraton
A wonderful respite from the winter of the mainland. Your facilities were comfortable and the staff was willing and able to assist us with our needs.
The only additional requests would be for a larger variety of menu items in your poolside restaurant.
January 8, 2014