Rated 3 out of 5 Don't do Club!!!
Club lounge at this resort is a total waste of money - do no do it. Also, "free Internet" and "free water" - please! you pay a $25 a night resort fee, nothing is "free".
The room size when requesting a 2 x adult and 2 x children was a joke. Paid a reasonable amount for this and was not happy. More frustrating was that we invited friends to join us - very embarrassed.
I know your standard response will be....sorry!
June 16, 2013
Rated 5 out of 5 1 hr free international call with resort fee
My only issue is when I tried to make an international call. It did not go through so I tried again and was on the phone for 1:07 hours. I was expecting to be charged for that 7 minutes but was shocked to see it was $36!! I went to the front desk to ask to see the breakdown because I was afraid that I was charged for the whole hour and 7 minutes but they were not able to provide me that info so I am not even sure I was charged correctly. I feel that $36 for 7 minutes to England is way too high so I feel it was an error but since the can't show me the breakdown, I was stuck with it.
June 17, 2013
Rated 2 out of 5 by jackie27 Ok
didn't like that there was a long when I arrived - a line of 15 people with two desk attendants isn't the "welcome to sheraton waikiki" that I would have liked. Also, the room wasn't cleaned too well, two days in a row. The first day I let it slide, the second day, I called housekeeping to come and clean it up.
June 9, 2013
Rated 2 out of 5 by Hiko Though the SPG APP Showed Availability
I joined a tour from Japan and stayed at the Sheraton Waikiki. Although the SPG APP showed the availability of large ocean front rooms or suites and we fully recognize tour stay is not applicable for SPG Platinum benefit, the receptionist refused to upgrade with room charge difference payment.
Also the building is too old so that the noise from isle or rooms next door sounds terrible.
June 8, 2013
Rated 5 out of 5 I Love The Sheraton Waikiki
The Sheraton Waikiki is a fantastic resort with great amenities. The infinity pool is the best pool on the island. The pool staff is incredible, making sure you have everything you need. Thank you Logan, Fillipo and Cody. You guys are the best.
The Beach Center at the Sheraton has everything you need for your day on the beach. Thank you Jeff for your hospitality and kindness. Can't wait till the next visit.
June 17, 2013
Rated 3 out of 5 by AG72 This hotel is average and needs improvement
From the time we checked in to the time we checked out, the service was slow in all areas of the hotel. At check in we were told we were put in a room with 2 double beds with a city view. Our reservation was for a king with an ocean front view. We were on our honeymoon and the desk person was able to find a room with a king. It had a bit of an ocean view, but was not ocean front. When we asked for a late check out (we're spg members) we were told we would have to move to a different room (this was on the last night of our stay). Needless to say, we declined the "offer" and were out of our room by the required time.
June 11, 2013
Rated 2 out of 5 by JLBMH Room Dirty
The hotel bathroom was dirty and sink drained slow when we arrived. The manager was contacted and had housekeeping and engineering fix the problems, but it was very upsetting when you're vacationing and thinking you're in paradise but have to deal with issues right when you get there.
June 8, 2013
Rated 1 out of 5 Rooms were low quality
While the lobby is very nice and the location is excellent, the rooms do not even look finished. There was literally no furniture in the room other than a bed, desk, and tv. No drawers, no dressers. Wires exposed, and a tiny bathroom. You expect alot more from the pictures online. I was greatly dissapointed.
June 17, 2013