Rated 3 out of 5 by WaltR Suite was dark like a cave
We were upgraded to a mid size suite. It was run down and while the view was nice from the balcony, the rooms were dark and cave like. The bathroom was oddly very hot all the time too. Would have preferred the standard ocean facing room we booked on a high floor over this 'suite'
November 22, 2012
Rated 2 out of 5 by TerraPrime13 A tired old lady
Despite extensive renovations to the lobby and pool area the rooms (Maila Suite room 1844) just for eample or tired, worn out, dirty with ripped carpet, no water pressure, old furniture, filthy showers and toilets - all for $800 a night. But there are new flat screens in the room
February 1, 2013
Rated 5 out of 5 by Radprez Fourth Honolulu Visit
We stayed in a suite and had a pleasant experience - great view of the beach and Diamond Head. Club Level breakfast had good food and a nice variety. Saturday night was Prom Night but even with all the activity the elevators were working well (no delays).
May 16, 2014
Rated 5 out of 5 by Marci0321 Lovely hotel
One of my favorite things about this hotel is the view and the comfortable beds. I also like the fact that everything is there at your finger tips, such as shopping, restaurants etc. It's a perfect place to stay if traveling alone as a woman and wanting a safe get-a-way.
March 30, 2014
Rated 5 out of 5 by Jeuckers Best pool ever!
We love hawaii but the infinity pool made our vacation! Best view of diamond head and Waikiki beach. Adults only so there were no kids ! With the giant floating beanbags and the dj Saturdays!!! It was like a Vegas pool party without the drunks! And with a breathtaking view!!!
December 11, 2012
Rated 5 out of 5 by Jddusn Staycation
Treated exceptionally well! Stayed overnight for my daughter's birthday. Staff and facitlities were amazing.
The front desk staff of Chirstine, Allison and Jennifer was exceptional! The host and attendants (Stephanie) in the Executive lounge were very friendly and helpful.
June 27, 2012
Rated 4 out of 5 by Sabrina999 Centrally-located hotel
Great location with convenient shopping and restaurants. Beautiful pools.
July 31, 2014
Rated 2 out of 5 by 2K27 Rooms need update
The room I was given seemed to be in the "old" portion of the hotel facing the front. The room itself was like an older motel room, not what I would expect for the cost of this facility. The windows were butting up to a flat roof, not even a city view. Very disappointing.
March 11, 2013
Rated 4 out of 5 by Paul45 Special Mention
I'd like to commend Jennifer in Guest Services for her exceptional effort in difficult circumstances to rearrange rooms to enable us to be located near to our grandchildren during the AIMS Convention earlier this month. Her diligence and helpfulness was much appreciated.
May 20, 2013
Rated 4 out of 5 by vacation14 Great location
Best part of this hotel is the location, I stayed here 15 yrs ago and this hotel was elegant and charming, now the renovations have turned it into a shopping mall and it is now just another really nice hotel with a great location. Location is the most important thing.
February 9, 2014
Rated 4 out of 5 by Tracey Easy access to the best of Waikiki
Great and easy location for the beach, shopping and dining. As an SPG Gold, I got a nominal upgrade (as per the normal upgrades I tend to see,) but had a great sunset with partial ocean view. The rooms are comfortable and clean and the staff was very warm and welcoming.
October 16, 2013
Rated 4 out of 5 by JH61 Great Vacation
For the past 10 years, I spend 2-3 weeks at the Shearton Waikiki in February. I request the same room each year wtih a beautiful view of Diamond Head. The staff is wonderful from housekeeping to the front desk team. It's a great property for relaxation and sunshine.
February 26, 2014
Rated 5 out of 5 by ash46 This Hotel has the best location in Honolulu
We enjoyed our stay at Sheraton Waikiki as we do each year.Great location,friendly and helpful staff and very comfortable beds. We took the offer of the Club and found that to be very good. The view from the 30th floor is amazing. Can't wait for our next stay!!!
March 20, 2014
Rated 1 out of 5 by Jackie2018 Room was dirty at check in.
Upon checking in the room was dirty had used soap and wash clothes in bathroom. After calling front desk instead of sending someone to clean room, they sent sheets and new bathroom washcloths and towels. Had to go to front desk to request to be moved to another room.
January 7, 2013
Rated 4 out of 5 by VAD714 Good Time at Sheraton Waikiki
After an initial hiccup with an upgrade (we were placed in a newly painted room with very strong paint fumes), we were moved to our original room and had a very pleasant time. The hotel had a variety of "Things To Do", a great location on Waikiki, and great views.
April 6, 2013
Rated 5 out of 5 by stunice Great Hotel
Our stay at the Sheraton Waikiki was fantastic. The customer service was 5-star. Not only were the staff aware of our needs, they continually went above and beyond to insure that our stay was flawless. I would highly recommend this hotel for your stay in Honolulu.
August 28, 2012
Rated 4 out of 5 by Mattyg Ocean View
Wonderful hotel at the end of Waikiki Beach. Great access to all the amenities of Waikiki as well as the ability to get away from the madness if you choose. Best pools in Waikiki and a terrific staff that was helpful all over the property. Would absolutely return.
July 3, 2013
Rated 3 out of 5 by Tbonee Good and Bad
The good; public areas and most of the hotel staff were excellent.
The bad; rooms need updating and cleaning, pool staff lacked any sort of management and were generally unhelpful, hotel design created a wind tunnel effect at the kids pool area.
Overall, just OK.
December 24, 2012
Rated 4 out of 5 by Lcdaga10 Overnight at The Sheraton Waikiki Hotel
Staff were very friendly from the check in line to the housekeeping staff. The view of Diamond Head and the ocean from our room was AMAZING. Easy access to the beach, the pool, restaurants, shopping areas, and my favorite is the mini grocery store in the lobby.
December 2, 2013
Rated 4 out of 5 by BlueSky888 unexpected experience
Thank you very much to let us stay an excellent room.
We totally enjoyed it and would like to come back again.
I look forward to your professional and genuine kind care.
July 2, 2014
Rated 3 out of 5 by TonySF Great hotel with lovely facilities
The hotel has one of the nicest pool in Wakiki. The infinity edge pool has a fantastic view and is lovely to hang out all day. Food in the buffet is very good, pastry and bake goods are exceptionally well. Lowson Station is better than the normal sundry shop.
September 27, 2012
Rated 5 out of 5 by Cap333 This is one of the most wonderful resorts on Waikiki
The staff, service, food and overall feeling of this resort is 10 out of 10. I recommend this resort to all wanting a superbly beautiful vacation or business trip.
July 3, 2014
Rated 4 out of 5 by Cruising2012 Perfect location
The Sheraton Waikiki is in a perfect location, right in the middle of all of the action of Kalakaua Avenue. Rooms are very small and have this peculiar "feature" of having shutters on a bathroom wall. RimFire is great, but the Edge bar feels very cramped.
January 25, 2014
Rated 5 out of 5 by KimberlyK Too short of a stay!
We had a great time, and can't wait to go back. Floating on the bean bags in the pool was so relaxing and such a great idea! The service was great... and the hotel is located in such a great spot. Everything was perfect. The club lounge was a nice addition.
September 23, 2012
Rated 5 out of 5 by Ed64 What a great staff!
Thank you again for a wonderful stay. From check in to check out I was treated very special!
July 22, 2014
Rated 4 out of 5 by JenSF This hotel is excellent for family
We stay at Sheraton Waikiki for 6 nights. Our 4 yrs old son has a good time at Keiki pool and waikiki beach. We love Kai market restaurant, they have variety food for all of us. We leave your place with smile and best memory Thank you. We'll be back again.
August 25, 2012
Rated 5 out of 5 by Syrios1 This hotel has the best location and view
The best hotel I've ever stayed at. It is a huge gorgeous hotel with a great location for shopping and site seeing. It has great shoppes and restaurants inside and a koi pond. Also the ocean view is amazing. Will defiantly stay there again in the future.
December 18, 2012
Rated 1 out of 5 by Dissapointed123 Disappointment
Sound isolation of the rooms was dreadful. Footfall and conversation was easily transmitted through the walls. The club Rum Fire completely disrupted our sleep. Not a family friendly environment. People in the suite below were smoking pot on the balcony.
July 2, 2013
Rated 5 out of 5 by captrickyb Waikiki Sheraton
A wonderful respite from the winter of the mainland. Your facilities were comfortable and the staff was willing and able to assist us with our needs.
The only additional requests would be for a larger variety of menu items in your poolside restaurant.
January 8, 2014
Rated 4 out of 5 by buck115695 good
stayed 10 nights over all not bad rooms a bit out dated pools good food average bars great locataion best staff very good very clean place would recommend for families yes would stay again best location in Hawaii for sure every thing at your finger tips
October 8, 2013