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Rated 4 out of 5 by 869 reviewers.
Rated 4 out of 5 by Best thing about the Waikiki is the location we could walk to all restaurants that we wanted to. We used the gym daily but very frustrating to have the gym be on the 4th floor and no bathroom facilities...very unusual. Housekeeping was lax...hair on the bathroom floor as we entered the room on the first day....carpet throughout the room and halls were dirty. September 4, 2012
Rated 2 out of 5 by Needs improvements 1) There was hair in my bathtub upon check-in. 2) The room was not clean - dust balls on the floor. 3) The grout in the shower was nasty/dirty. 4) Every time the air conditioning kicked in, it rattled for as long as the air was on. Made for hard sleeping. 5) They ran out of food at several of my business meetings. January 22, 2013
Rated 3 out of 5 by Not enough staff at check in Only 1 person for Gold/Platinum line. when i asked the guy at the other desk who was just standing there if he could help spee things up he said he was only able to help the regular line. Really? Not very good service. And he did not seem to be bothered by this. i waited 20 minutes while the regular zipped by. November 13, 2012
Rated 1 out of 5 by Rooms were low quality While the lobby is very nice and the location is excellent, the rooms do not even look finished. There was literally no furniture in the room other than a bed, desk, and tv. No drawers, no dressers. Wires exposed, and a tiny bathroom. You expect alot more from the pictures online. I was greatly dissapointed. June 17, 2013
Rated 5 out of 5 by Beautiful Housekeeping staff are very flexible and efficient to our needs. Front desk is very pleasant, check in & check out was a breeze! Enjoyed the great view from our room. The food is delicious at the Edge. The Infinity pool & deck is very nice and comforting! This was our second stay & we will come back! Maholo! July 17, 2012
Rated 5 out of 5 by Staycation This hotel has everything! Good mix of restaurants and stores to shop at. Kai Market seafood night is the best! Two pools to relax at. My gf and I got the best massages at the Spa on the fourth floor. Great location right in the heart of Waikiki. Staff and hotel exceeded our expectations. We will be back! November 15, 2012
Rated 4 out of 5 by Great location Best part of this hotel is the location, I stayed here 15 yrs ago and this hotel was elegant and charming, now the renovations have turned it into a shopping mall and it is now just another really nice hotel with a great location. Location is the most important thing. February 9, 2014
Rated 1 out of 5 by Hawaii Disappointed Lacked the size of amenities capable of handling the number of people at the hotel. Pool way too small as well as deck space. Pool services were ess than adequate. Guest room linens were sub par and dirty. Will nt return to this property nor recommend. Terrible value for the money. The pictures fooled me. September 9, 2013
Rated 5 out of 5 by This hotel made our stay We felt going back to hawaii again this year was a bit of a compromise until we checked into the Sheraton Waikiki and experienced the service and true welcome we received. Stayed nine days and enjoyed everyone of them. The Club Lounge was a great place to meet new friends and enjoy the spectacular Sunsets. March 4, 2013
Rated 5 out of 5 by Family vacation The staff was top notch. They bent over backwards to make us feel valued. This hotel is very kid friendly with a great pool designed for them along with one for adults. The lounge was a time and money saver as well. Overall this was a great hotel with all the amenities you will need for a family vacation. September 1, 2012
Rated 2 out of 5 by DG0071 Location excellent, Ocean view was great, Unfortunately was given a room with 2 double beds when should have been given 1 queen, made my romantic stay a bit uncomfortable, generally felt that if I wasn't part of a tour group I didn't matter to them, definitely come back to Hawaii but not stay here again. May 26, 2013
Rated 5 out of 5 by Love the hotel and location Hotel is perfectly located on the beach. My family age range 19-54 love all the amenities the hotel has to offer. We love the diversity of the hotel guests, the infinity pool, the beach and proximity to the hustle and bustle of Waikiki. First hotel choice always. Staff is always welcoming and friendly. October 29, 2012
Rated 5 out of 5 by Very nice hotel for vocation Nice location, nice view and nice services. I am very like it. April 13, 2014
Rated 4 out of 5 Good hotel in Waikiki but pricey It is a good hotel to stay but lacking all the personal touch. It is also relatively pricey. The hotel will charge an additional daily charge for the use of Internet in the room, a bottled water, use of towel, etc. it will cost an additional $32 per day on the top of the rate that you will be paying. May 2, 2013
Rated 5 out of 5 by Great Hotel in a great location The hotel has great facilities including the pool with it's slide - kids had a great time. It's also right on the beach so you can swim in the pool or the ocean. The room we had had a great view across to Diamond head. It is truly paradise my family and I had a fantastic time at the Sheraton Waikiki. July 16, 2012
Rated 2 out of 5 by not up to standards Your staff try.....and I try to like this hotel because of the location, but after something like 6 or 7 stays, I continue to be disappointed in the amenties provided, the quality of the rooms, etc. This will unfortunately be my last time staying at the Sheraton Waikiki. I have quite simply given up. October 18, 2012
Rated 4 out of 5 by great location We were quite delighted overall, however the lack of cups,and utensils were unavailable, this was a five star hotel exspected a cup and saucer at least. The standard of room was ok but it could have been updated, however again, outside of that a pleasant and beautiful place to stay. C & N. Roskruge October 28, 2012
Rated 4 out of 5 by Wonderful Beach View Great position on point and has therefore best views and most sun. We has amazing views from 25th floor of Waikiki. Rooms and common areas are a bit tired and need refurbishment but it did not detract from the experience. The hotel is also very centrally located. I would definitely stay there again May 22, 2013
Rated 2 out of 5 by need renovation The room is too old and inconvenient. We had suite only one bathroom. Bath tub and toilet is the same room. If one use the bath, other have to wait for the bathroom. We also had a bad noise situation from neighbors. Whenever someone use the bath or toilet, it sounds. We could not have good sleep. September 22, 2013
Rated 4 out of 5 by Comfortable hotel with excellent staff My husband and I stayed at your beautiful hotel for 6 nights. The room was exactly as per requested, easy to find all bars and restaurants, and happy, friendly staff. We had a wonderful stay and would highly recommend this hotel for any couple wanting to be in where all the action of Waikiki is. March 6, 2013
Rated 3 out of 5 by the view The best part of this hotel was the great view. The staff in the Club Lounge was very friendly and a very nice place to hang out. Housekeeping deteriorated the longer we stayed and one day they totally forgot us. The furniture was very sparse, left much to be desired (one chair for a $600 room) July 27, 2013
Rated 5 out of 5 by Aloha Spirit found at the Sheraton Waikiki I was pleasantly surprised at the level of kindness and ability to accommodate the needs of the Sheraton guests. The staff exemplified the Aloha Spirit. The hotel is conveniently located on the strip for great shopping. The pools and beach access are great. Thank you for a lovely Spring Break! March 21, 2013
Rated 5 out of 5 by Very nice week at the Sheraton Waikiki From the time we arrived, we were treated like VIP's. From the suite upgrade, to the Platinum benifits offered. The club room was great, for both breakfast, and evening food and drinks. The staff was kind, and friendly everywhere we went. We loved the place, and will come back some day soon. April 29, 2013
Rated 4 out of 5 by NIce Option for a Waikiki Stay My wife and I have stayed at this hotel a number of times while visiting Oahu to take advantage of the location and the views of Diamond Head and Waikiki Beach. A negative is that the rooms are somewhat dated and for some reason have no drawers to store your clothes, only shelves. On the positive side are the fantastic views, and I would recommend paying the extra cost to take advantage of them if you can. I believe all the rooms have balconies to enjoy these views from. The size of the hotel creates a somewhat chaotic arrival and check in process, but also means that there are many dining, drinking, shopping and service options. Some other highlights of this hotel include the location on the beach, a great adult pool and a very nice larger pool area for families. Unfortunately, it is very challenging to find a chair at the adult pool and it would be nice if this area was somehow expanded. The location offers an extensive variety of activities, shopping and dining options within a short walk. April 16, 2013
Rated 5 out of 5 by Top Rate Hotel; Top Rate Staff The spirit of Hawaii is alive at the Sheraton Waikiki. From Allison and Christine at the front desk, to Stanley and Mitch in the Concierge Lounge, they make you feel welcomed and special. We stayed a week at the hotel and everyday was great. It is truly our home away from home. Mike from NYC March 8, 2013
Rated 5 out of 5 by This hotel has great service & facilities. Beautifully located along the beach. Breathtaking views. Friendly staff. April 8, 2014
Rated 4 out of 5 by Nice stay I stay at the hotel two weeks every year. My last stay was the week of August 20th. The hotel seems full and the service was not a good as it normally is when I go there. The front desk seemed to be under staffed and the wait took a while. The food did not seem to be a good as in the past. August 28, 2012
Rated 2 out of 5 by hotel not what we expected for a Shereton Hotel Rooms were runned down, bathroom grout rusty and nasty looking for Shereton. Pool was overcrowded, other Hotel guest using pool area. Never was able to get a seat close to pool without reserving early in the morning, or paying (really?) for a seat, ridiculous! Drinks and food overpriced. January 7, 2013
Rated 5 out of 5 by A beautiful resort hotel The hotel services and facilities are everything you would expect from a world class hotel group, day to day the resort was ran very well and staff professional at all times. The cleanliness of the room was not of a high standard though, a shame as it let our overall impression down. September 6, 2013
Rated 5 out of 5 by Excellent stay Stayed for 2 nights Jun 15-17, 2012. Was upgraded to top floor (31) with ocean view of Diamond Head. Very nice. I had asked for a suite when I checked in, but the room provided was very nice and clean. Lounge was nice and provided nice breakfast, but was only open from 6-10am and 4-8pm. Would have been nice to have access to the lounge during other hours to relax....especially since it was so windy during one of our days there. Lounge staff was great. I had stayed at this hotel a few times in years past, and they made some GREAT remodels, to include the adult only infiniti pool, seperate pool area for families with a water slide, nice lobby, and Rum Fire bar. Not sure if the resort charge is worth it at $25.00 per day, as were not able to take advantage of any resort activities, nor did we use the parking, and internet would have been included anyway as a lifetime platinum. Overall a nice hotel, great location, and friendly service. Thanks for honoring platinum status...as not all Starwood hotels do. June 20, 2012
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