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Rated 4 out of 5 by 864 reviewers.
Rated 5 out of 5 by I loved the vast majority of the Hotel features. The only negative was the noise from delivery trucks early in the morning. I normally get up at 6:00am. March 18, 2013
Rated 4 out of 5 by Needs Hotel facilities are excellent and people are friendly and helpful. Just few issues on room services.. October 30, 2012
Rated 2 out of 5 by Silly...go next door. We just checked into the Sheraton Waikiki for a three night stay. Having stayed at the remarkable Royal Hawaiian in the past, we thougt we would give the Sheraton a try, as our 12 year old was intrigued by the pool area. What a disaappointment. Check in process was fine, but the staff clearly was not used to giving the "SPG" platinum spiel, and we reminded them multiple times of status, more to make sure we were on the same page rather than to tout our status. The first room had no furniture...this is not a joke. We were told that with the renovation, it was decided that chairs, etc. were superfluous (my word). No SPG floor, no amenities, etc. So, we requested and got another "upgraded room"...still no furniture, two beds that literally listed to the side, no water, no robes, but a view of the ocean. I get the view appeal, although we stated multple times we didn't care about the view, but I think a chair with a back is pretty much standard at any motel. Thankfully, we are only staying three nights...but that doesn't mean I am not checking availability at the Royal Hawaiian. As a final note, we were told thatthe suites get furniture...there are four suites on each floor...good luck!! March 11, 2013
Rated 5 out of 5 by Awesome! It was my first time in Hawaii and O'ahu. Enjoyed my stay and the club lounge made it even better! March 13, 2013
Rated 3 out of 5 by Overview Great hotel, could use a remodel on the rooms, not equivilant to SPG properties at equal ratings. October 2, 2012
Rated 5 out of 5 by Awesome! Taking the Guest Experience to a new level....nice work...staff were on task and always helpfuf!! October 16, 2012
Rated 4 out of 5 by The Best Hotel on Waikiki Beach With its great pools and expansive open areas this is a great hotel for both couples and families March 13, 2013
Rated 5 out of 5 by Very hospitable Every thing from check-in to housekeeping made this a quality, comfortable stay. November 21, 2013
Rated 5 out of 5 by Loved it! One of the best in Waikiki. Loved the infinity pool. Nice rooms. Would definely come back again. November 28, 2012
Rated 4 out of 5 by Infinity pool has great features. Infinity pool has great features. Resort fee is expensive. Finding Paking lot is too difficult. February 25, 2013
Rated 3 out of 5 by Sheraton waikiki My room smelled like cigarette smoke and my asthma was really bad. December 10, 2013
Rated 3 out of 5 by A Gem the hotel is a great property however there must be a constant challenge to keep it the best September 22, 2012
Rated 5 out of 5 by Our stay Dec 2013 Amazing service, great staff especially in Club floor Lounge December 17, 2013
Rated 5 out of 5 by Paradise! Straight on Waikiki Beach. Staff are incredible. Very respectful. Thanks a lot ! October 31, 2013
Rated 4 out of 5 by sheraton infinite pool is nice I hated the room and the bathroom and there were ants everywhere December 10, 2013
Rated 4 out of 5 by Shearton Waikiki This hotel is in the heart of Waikiki with many things to see and do. Location is great August 8, 2012
Rated 5 out of 5 by Lounge Great attention to detail in the club lounge. Fantastic service and a knockout view! February 15, 2013
Rated 5 out of 5 by Perfect staycation We love the Sheraton Waikiki for our staycation. It's a perfect Kama'aina get-away. April 8, 2013
Rated 5 out of 5 by honolulu the best location on waikiki, great pool and shops staff very friendly and helpful May 28, 2013
Rated 4 out of 5 by Great location This hotel has a great location if you want to be right in the middle of Waikiki. November 26, 2012
Rated 4 out of 5 by Overnighter Very personal check-in. Lots of elevators! Staff friendly. Great location. December 19, 2012
Rated 5 out of 5 by Recent stay Great room, excellent position and great facilities throughout the hotel. March 22, 2013
Rated 5 out of 5 overall experience the starwood person who checked us in was great and so was the concierge October 24, 2012
Rated 5 out of 5 by Excellent stay The staff was great, the location was awesome and the lounge was amazing October 31, 2012
Rated 5 out of 5 by trip We loved this hotel and the pool. The location was close to everything. January 9, 2013
Rated 5 out of 5 by Beautiful. Great Hotel Stayed in December for 7 nights. Best location Best pool Great Staff April 9, 2013
Rated 5 out of 5 by Great Location, Property and Staff Great views from the property, up to date rooms and helpful staff. December 30, 2012
Rated 4 out of 5 by Some disappointments The location of the hotel and the views were awesome. The amenities were top notch. The staff was very helpful and friendly. Here are the reasons why I would not recommend the hotel: 1) The late night noise. We were in room 1137 and each night it sounded like the party from the bar on the main floor was on our balcony. I'm a light sleeper so it was impossible to get a good nights sleep. 2) Parking: The first three levels are reserved for the valet. There was a wedding one night we stayed and had to go all the way to the top floor to get a parking spot, when there were very few people using the valet. Do you really need three floors of parking for the valet? 3) And this is the kicker - My wife and I went to print our boarding pass. Due to conecting flights, we needed a total of 6 boarding pases, therefore were charged .40 for the sixth black and white copy. I ave never been charged at any hotel I have ever stayed at for a boarding pass. This seems like petty theft to me. As if that wasn't bad enough, the computer station was the slowest I have ever experienced. I hope you really increase your revenue with that .40/copy policy because it is probably the single frustration of my stay that will cause me to not come back. January 22, 2013
Rated 5 out of 5 by Infinity Pool Loved the cabanas and pool service around the infinity pool! September 26, 2012
Rated 5 out of 5 by GREAT HOTEL BEAUTIFUL GROUNDS. SHOPPING NEARBY. RESTAURANTS NEARBY. August 12, 2013
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