Rated 1 out of 5 by larry0358 HORRIBLE EXPERIENCE!
Horrible experience, would not recommend to anyone. There was NO ONE there at the front of the hotel when we unloaded our car for check in, it took 30 minutes in line to check in in the early afternoon, they gave us TWO DOUBLE beds when our reservation was for one KING and did not TELL US until after we took all our OWN luggage (6 items) upstairs to our room. Then, we had to take our OWN LUGGAGE back downstairs and wait in the check-in line, which took another 30 minutes, and get in line again to get the room we wanted. The manager did not seem to believe anything I told him that just happened to us, so I had to SHOW him my one KING bed reservation on my phone. The service provided overall was really bad. I would not come here ever EVER EVER again.
May 16, 2013
Rated 3 out of 5 by Mini30 The staff make it
This hotel needs to be seriously updated. The rooms are old and tired...like something out of the 70s. The pool isnt big enough, and its not a pleasant experience to spend an afternoon there. On the other hand the staff were amazing, especially Alex who does the graveyard shift. he went out of his way to make us feel welcome. Some other good points are the Edge bar...the food is good here and cocktails are yummy. The location of the hotel is perfect too. I would only stay here again if they did a complete renovations.
May 13, 2013
Rated 5 out of 5 by suesue22 Best Pool on the beach.
The Sheraton Waikiki seems to be the best place to stay whether you want night life or relaxation. The infinity pool is the best pool on the beach. The staff is always right there with whatever you need but they don't hang on you waiting for your requests. If you want to go down to the beach and get in the ocean it's right there. The room was clean and the staff was attentive to your needs.
May 15, 2013
Rated 4 out of 5 by jack26 Better than expected but resort charge
I was there with my fiance last week and I used my points for a stay but I found out that there were $31 resort fee that I had to pay which was disappointing because I was not notified when making reservation. Pool was good but the bar was little overpriced. Late check out was good but I had to change room in the morning.
May 14, 2013
Rated 4 out of 5 by Jilly47 Good location for Waikiki activities
For such a large hotel everything seems to work remarkably smoothly. Breakfast buffet seating very adequate inside and outside on lanai.
Check in/out handled very efficiently.
Poolside/beach personnel efficient and helpful.
May 14, 2013
Rated 5 out of 5 by Edwin Mahalo Sheraton Team
A wonderful location, run by a fantastic GM and capable staff. Everyone was so wonderful.
I would have to say that the housekeeping staff was always smiling, saying good morning and so well motivated.
The crew at the Pool - Bruno and Nate!
The whole staff at the Peet's Coffee (Guy with the Mohawk and pregnant girl)
Rum Fire - Aaron, great service and attention to detail.
May 12, 2013
Rated 4 out of 5 by Smokey52 Beautiful Hotel but needs nice restaurant
It was a beautiful hotel. Our room, balcony and view was very nice. The lobby and shops were nice. However, a nice restaurant for fine dining is needed. Also, the Kai Market needs to be open for lunch as well. The Rum Fire restaurant didn't have much of a menu, very limited.
Get rid of those orange floating bean bags in the infinity pool. They are useless and everyone I saw had trouble getting on them.
May 8, 2013
Rated 5 out of 5 by KJlized KJlized
Location is great for family trip. It is close to beach, main street and Duty free shops. Two pools are clean and great to relax in. Kids love the slide. Ocenview Room is excellent and the staff are really friendly.
May 8, 2013