Rated 5 out of 5 by Mike21 Another Great Stay
This is beaqutiful hotel and it has a lot to offer. The real reason to stay here is the staff, especillly Allison, Christine and the all ladies in the morning at the front desk. They should train others on customer sevice. And lets not forget Stefanie and Alex in the Club upstairs. The new manager in the club Garrett, is fantastic and makes it a very welcoming place. The breakfast is nice and very good selection at night. The pool area has been redone and it is great. The practice of not having guests save chairs is working. It truly is one of the best pool areas of Sheraton in the world. The staff there consisting of Dane, Gavin, Mason, Chris and Joe do a great job.
Massimo who comes at 930 is a great perk and does water yoga. Adding Jamie at the front desk to handle the line and at the pool is vry nice. He adds great vlue to the process and has a great personality.
March 16, 2015
Rated 5 out of 5 by Roami26 Never A Disappointing Moment!
I've stayed at the Sheraton Waikiki in the past...and I have to say, the experience only gets BETTER each time.
Overall, The "Platinum Guest Experience" is much improved. The separate check-in area makes checking in a breeze, as the check-in lines can be rather long. There's a NEW "Guest Experience Team" and these folks go above and beyond to make certain your stay is as perfect as possible. This feature alone sets the Sheraton Waikiki apart from other Waikiki Starwood properties.
We were pleased to receive a suite upgrade, as we haven't been able to secure one here in the past. (This hotel is always in high demand). The room was absolutely SPOTLESS and the views were breathtaking.
The only downside here are the CABANAS at the spectacular EDGE POOL. Apparently, a separate company now manages these and the price is much increased from when the Sheraton managed their own poolside cabanas. You're better off to use a "complimentary" poolside lounge and forego the pricey cabanas and enjoy the view for FREE.
There's LOTS to see and do while in Honolulu. But good luck dragging yourself away from your room, the pool and the beach while at this more relaxing edge of Waikiki!
March 13, 2015
Rated 5 out of 5 by JJ2020 Sunset Sensation on Waikiki
The Sheraton Waikiki is a great resort property. We choose to stay here based on other spg reviews.
The sunsets from the infinity pool are amazing. The other pools on the property are the best in Waikiki. You do not have beach access directly from the resort but the sandy beach of Waikiki is only a few step away in front of the Royal Hawaiian. The DJ that plays the pool at night brings a cool vibe. However if you are after a more traditional Hawaiian experience such as the Moana then this resort may not be for you.
The club lounge on the top floor offers the best views over Waikiki without having to climb diamond head. The food and service maybe average but he views are amazing.
March 6, 2015
Rated 5 out of 5 by Bolbol Dr
The best holiday ever ,3rd time visit,the front desk staff to the bell door staff to the housekeeping,to the tour desk staff,to the pool staff were amazing.The easy access to the shops areas near the hotel was helpful.Sitting on the pool facing the beach was amazing.Enjoying playing billiard was very good time with another guest from Japan.
February 27, 2015
Rated 5 out of 5 by honu friendly staff
The hotel staff from front desk to housekeeping departments were excellent. Encounter a small problem with housekeeping but problem was resolved very quickly. Much mahalos.
February 25, 2015
Rated 5 out of 5 by Kathie60 Best Vacation ever!
I have stayed at the Sheraton Waikiki a few times now, but it never ceases to amaze me!
The pools alone are worth staying here for! There is an adult only infinity pool which is glorious. We have spent whole days lounging about the pool with an amazing view of the ocean all the way to Diamond Head. The hotel has refurbished the area with new loungers, umbrellas and bright yellow floaters for the pool! Best pool in Waikiki by far. There is another pool for families which is equally as fabulous with waterfalls, slides, hot tubs and play areas for the children. Our grandbaby loved it!
The staff here are very caring and knowledgeable. Stanley in the lounge may be the best, most attentive we have ever had the privilege of meeting. The staff at the pool are the friendliest bunch of people. Unbelievable. Casey at guest relations, so awesome, as well as Shawn at the front desk. And of course there is Julie, who is superb, a real glowing asset to the Sheraton Waikiki. Everyone we met there this visit seemed to go above and beyond and with a smile.
Our room was spotless, well furnished with a view that was breathtaking. Absolutely loved it.
We loved everything and after 3 weeks, still did not want to come home.....because they make you feel you are home!
February 24, 2015
Rated 5 out of 5 by ntn916 Loved the Sheraton Waikiki
From making reservations to checking-in and checking-out, everything was great. The room was clean and airy and very comfortable. With the bank of 11 elevators, wait time was minimal.
February 23, 2015
Rated 5 out of 5 by AEsper Love this hotel!
I love everything about this hotel! The lobby, infinity pool, Rum Fire, ocean view rooms & the fact that it's walking distance to all the shopping areas and restaurants.
February 13, 2015