Rated 4 out of 5 by Jackie16 Overnighter
Very personal check-in. Lots of elevators! Staff friendly. Great location.
December 19, 2012
Rated 5 out of 5 by MMrobins3 Recent stay
Great room, excellent position and great facilities throughout the hotel.
March 22, 2013
Rated 5 out of 5 overall experience
the starwood person who checked us in was great and so was the concierge
October 24, 2012
Rated 5 out of 5 by Jeff71 Excellent stay
The staff was great, the location was awesome and the lounge was amazing
October 31, 2012
Rated 5 out of 5 by Hawaii2013 trip
We loved this hotel and the pool. The location was close to everything.
January 9, 2013
Rated 3 out of 5 by Rus123 Sheraton waikiki
My room smelled like cigarette smoke and my asthma was really bad.
December 10, 2013
Rated 5 out of 5 by Kimbo Beautiful. Great Hotel
Stayed in December for 7 nights.
April 9, 2013
Rated 4 out of 5 by helena13 sheraton infinite pool is nice
I hated the room and the bathroom and there were ants everywhere
December 10, 2013
Rated 5 out of 5 by Collins50 Great Location, Property and Staff
Great views from the property, up to date rooms and helpful staff.
December 30, 2012
Rated 4 out of 5 by Disappointed Some disappointments
The location of the hotel and the views were awesome. The amenities were top notch. The staff was very helpful and friendly. Here are the reasons why I would not recommend the hotel: 1) The late night noise. We were in room 1137 and each night it sounded like the party from the bar on the main floor was on our balcony. I'm a light sleeper so it was impossible to get a good nights sleep. 2) Parking: The first three levels are reserved for the valet. There was a wedding one night we stayed and had to go all the way to the top floor to get a parking spot, when there were very few people using the valet. Do you really need three floors of parking for the valet? 3) And this is the kicker - My wife and I went to print our boarding pass. Due to conecting flights, we needed a total of 6 boarding pases, therefore were charged .40 for the sixth black and white copy. I ave never been charged at any hotel I have ever stayed at for a boarding pass. This seems like petty theft to me. As if that wasn't bad enough, the computer station was the slowest I have ever experienced. I hope you really increase your revenue with that .40/copy policy because it is probably the single frustration of my stay that will cause me to not come back.
January 22, 2013
Rated 5 out of 5 by bjohn Our stay Dec 2013
Amazing service, great staff especially in Club floor Lounge
December 17, 2013
Rated 4 out of 5 by Usc4 Good location
Good location. Every one helpful and friendly.
February 18, 2014
Rated 5 out of 5 by TJM7500 Hawaii Waikiki Vacaation
Awesome location and facility.
March 17, 2014
Rated 5 out of 5 by Brad32 Infinity Pool
Loved the cabanas and pool service around the infinity pool!
September 26, 2012
Rated 5 out of 5 by CYRYT GREAT HOTEL
BEAUTIFUL GROUNDS. SHOPPING NEARBY. RESTAURANTS NEARBY.
August 12, 2013
Rated 5 out of 5 by Katnap Best in comfort
Most comfortable mattress and pillows we have EVER had!
October 1, 2012
Rated 5 out of 5 by Tkay2012 This hotel was great
I loved this hotel. I would recommend this to everyone
December 20, 2012
Rated 4 out of 5 by klgeorge18 Beautiful Hotel
The hotel is beautiful with friendly, helpful staff.
August 7, 2013
Rated 4 out of 5 by harbourdad this hotel has great features
great facilities, great service and friendly satff
April 7, 2013
Rated 5 out of 5 by Becky AMAZING CUSTOMER SERVICE
Everyone was very friendly...everywhere we went.
May 8, 2013
Rated 4 out of 5 by Serafina808 Enjoyed our stay
Overall, we enjoyed our stay. Majority of the staff were helpful, knowledgeable and friendly with a few exceptions. My 3-year old granddaughter especially loved the pool/slides and the mermaid experience.
One bad experience was at the Rumfire bar. My sister, granddaughter and I attempted to have lunch there. We walked in and although 3 staff members were within a few feet of us, no one looked up to acknowledge or greeted us. We looked around for a posted sign to see if we should seat ourselves and finding none asked one of the servers. We were told to sit 'anywhere' and went out to a table on the patio where we sat for 5-7 minutes. Again, no one approached or acknowledged us. I went to the bar to ask for a kids menu. The bartender said he didn't have any at the bar, but would send someone over. We waited... no one came.
We eventually moved inside due to it being too hot outside (no umbrellas for sun at the tables). We took a seat and, again, waited. After another several minutes without assistance or acknowledgement, we left the restaurant (BTW~ we were given a big smile and warm greetings from a staff member when we left the restaurant and, no, my granddaughter was not misbehaving) and had hot dogs from the stand next to the pool.
July 1, 2013
Rated 5 out of 5 by gman74 Best hotel in Waikiki
Everything from check-in to checkout was great.
December 4, 2012
Rated 4 out of 5 by WJCHANG FOOD OF THE LOUNGE
the breakfast of the Lounge need more kinds...
May 26, 2013
Rated 5 out of 5 by SDGirl Best Hotel in Waikiki !
The Staff is amazing, first class all the way!
September 18, 2012
Rated 5 out of 5 by sbfbob23 overall experience
Hotel met all our expectations and then some.
November 1, 2012
Rated 3 out of 5 by uncle good hardware, disappointing reception
I made the same comments to hotels in Beijing but never thought I would make this comment to a US hotel. Most facilities in the hotel are as expected for a 5-star place in Wakiki. The service? remind me of my experience in Beijing-- the reception staff have no clue In managing customers in queue and can't function well handling conflicts. I waited in line and was standing in front of a front desk staff who couldn't turn on her computer. instead of directling us to other staff we were bypassed by many groups until I felt so disgusted of the chaos and complained . Com'on! I only expect this happening in china but not Wakiki. and then we were told that no room was available and I was asked to leave them my phone number. I didn't trust them by then and asked for a pager to page me when room is ready. I checked back near 3 pm and was told that the room was ready for a long time. I asked why there was no page and the staff just told me that they did not know that they have to page me. so frustrated. I don't even want to mention another chaotic situation about the hotel shuttle that booked via the hotel website. Listen, DO NOT book shuttle via the hotel web site. they showed up late, offered no excuse and simply don't care.
I rather stay in a more friendly place then a 5 -star hotel with no soul. I am disappointed as a Starwood member since 1994.
Tried the restaurant Rum Fire, totally understaffed and chaotic agian. one server looks after a large area. good for him/her to get all the 18%+ tips but the customers suffer. we waited for 20 minutes with zero services.
Back to Roberts Shuttle again. Upon chekcing out, I asked the hotel staff at front door where to wait for the Roberts Shuttle to aiport becasue i had paid for return tickets. the staff told me to just sit there and wait. Sat and watied, no shuttle coming, then they saked whether they should arrange a taxi for me. Then, it turns out the shuttle pick up is at the landing area behind the coffee stand.
OMG..... They get kick back from taxi to airport!!!!!!!!!!!! at my expenses.
This reflects very poor hotel management and a poor working customer first culture.
July 3, 2014
Rated 3 out of 5 by silver925lorie Hotel stay
Great to have Spg Bus. Preferred membership!
January 15, 2013
Rated 4 out of 5 by wacky The best money can buy
Best hotel in hawaii, cant wait to go back.
March 15, 2013
Rated 5 out of 5 by Auggie Great location
Mahalo for caring about the local people..
December 19, 2012
Rated 4 out of 5 by Gorzoom Bed too soft, wifi too slow, floor shaking
Bed too soft, wifi too slow, floor shaking
October 6, 2012