Rated 4 out of 5 by Mrtravel28 Best hotel in paradise
Had a great stay but it started with a few negatives. Had suite awards pending with suites showing available and then was told that SPG corporate canceled the request. Luckily the concierge was able to push the upgrade through and got us situated in the KAI suite, amazing. The hotel is huge and so is the resort fee. We went to the infinity pool and claimed the platinum chairs early in the morning only to be escorted out as one is supposed to reserve those weeks earlier, would have been nice to know. Brett at the pool however made it right and we got a complimentary cabana the next day. However the larger pool was closed that day without prior notice so once again, great to pay a resort fee for that!
The lounge at this property is huge, however feels like a marketplace. There is a register there and a very pro- Japanese only staff. SPG should remind them that a Sheraton lounge is mainly for business travelers who earned access through loyalty, not a way to squeeze $100 from a family of four by promising them authentic Japanese food for breakfast. Complimentary are only beer and some wines everything else is nickel and diming. No mixed drinks at the lounge either......I thought we were in Hawaii? Compared to a lounge for Diamond members in a hotel down the street, this lounge leaves a lot to be desired....come on, bring to pina coladas and mai tais to the lounge or get rid of a lounge and just convert it into a restaurant for all the loyal guests from East Asia.
I would however stay at this hotel again as it is the nicest hotel in Waikiki overall, if they solve the lounge issues I listed it would be and unbelievable place.
June 19, 2014
Rated 5 out of 5 by catherinemaxh Fantastic resort in the heart of Waikiki!
We stayed at his hotel for 19 days in March of this year and would like to acknowledge the EXCELLENT customer service that we received.
Thank you to Elaine at the Front Desk- she met us with a smile and made us feel welcomed right away! She was friendly and very professional. The check-in process was smooth and efficient.
Thank you to the housekeeping supervisor Jason- he was very friendly and helpful from the moment he said hello. Kudos to Jason for taking such pride in his housekeeping department and keeping the hotel guests happy and comfortable!!
Thank you to Jamie Fucos in the Leahi Lounge- he is an amazing lounge manager and welcomed us with the Aloha spirit and some very kind words. He even remembered our names every time he saw us, and that's very impressive and special in such a large resort! He made himself accessible to the guests of the Leahi Lounge and even brought over a new glass of juice when my daughter spilled hers. The MOST special surprise was a signed Sheraton Waikiki postcard from some of the lounge staff on my birthday. Thank you to Jamie for being so thoughtful!
We've already booked a reservation to return to the Sheraton Waikiki in August and we're looking forward to another great stay.
In a busting world of large resorts, it's a wonderful thing to feel welcomed and valued as a hotel guest. Thank you to the Sheraton Waikiki for your excellent customer service and attention to detail!
June 19, 2014
Rated 5 out of 5 by fryday this hotel is great
We love visiting this hotel. We are treated extremely well...The staff in the Leahi Lounge are extremely customer focused and go out of there way to provide for all our needs. the only comment I would make is Rumfire has dropped the ball. The Happy Hour is very disappointing. It used to be one of the hotel highlights. The staff are only worried about their tip and getting a big order. They have lost the customer focus.
Other then rumfire we love the Sheraton Waikiki.
June 18, 2014
Rated 3 out of 5 by vb11111 House keeping needs much improvement
Your house keeping was really bad. They had to replace two fridges to get us a working one.
Each day the house keeper was forgetting something one day no coffee one day no cups ...each time we had to call.
For a hotel like this caliber it's not acceptable.
June 17, 2014
Rated 5 out of 5 by Ipomax Front Desk
We had a great time, Justin was very professional and efficient during our check -in.
June 15, 2014
Rated 3 out of 5 by MarcVancity Infinity Pool staff
I just finished an 11 night stay. The best part our stay was Brett and Mike at the infinity pool. Made our stay great and we will return because of them.
June 14, 2014
Rated 5 out of 5 by Jimtraveller Another wonderful stay (Nay 16-18)
I stayed at this hotel with my dad for our visit in Honolulu. We got upgraded to a wonderful ocean front king-bedroom. The view was breath-taking and very private on our balcony.
We enjoyed the club lounge very much, Great food, wonderful staff, spacious, and with a amazing view at Waikiki Beach and the Diamond Head. The evening lounge hours were really good, 4-8pm, very considerate about potential time differences for the visiting guests.
We got a 2pm late check out, which works out for us for our evening flight.
June 14, 2014
Rated 5 out of 5 by JoeR21 HOTEL & LOCATION HAS IT ALL . . . .
We've stayed here since 1977 when our daughter was 7 and stayed recently when our granddaughter turned 7. This is the best place on the beach at Waikiki. The location is great with an spectacular view of Diamond Head and access to the beach and nearby shopping. The new family pool, with slide, is awesome. The staff is friendly with a lot of Aloha spirit and the configuration of the hotel allows for nice breezes to pass through. Will always be our first choice....
June 11, 2014
Rated 5 out of 5 by Ozone2014 Great stay plus!!
Very accommodating resort which caters to all. Room was decent size and comfortable. Housekeeping was thorough and efficient. Plenty of shopping, restaurant and water fun options available either onsite or in close proximity to the resort. This a very busy resort but the staff from check-in to check-out was excellent and courteous from the front desk to the hallways and pool decks. The hotel concierge service were helpful and their work was spot on. Extra kudos to breakfast service staff Roy, Tony, Lynn and Bridget in the KAI Market restaurant. An absolute bright spot in our stay we looked forward to their courteous and personal type service every day, These folks truly care about their work and their guests and will be missed. The breakfast buffet options were numerous the food was fresh, delicious and constantly replenished . Overall the pools were very relaxing and beverage services available to them was very good, I would recommend this resort to anyone.
June 10, 2014
Rated 5 out of 5 by VSHawaii14 Fantastic and well located property
This hotel is extremely well located to great restaurants, shopping, beaches in fact everything is within walking distance. The adult infinity pool is amazing and the view makes you want to stay for hours. We were very impressed by the hotel and cant wait to return. Great hotel for conferencing with loads of space, rooms are spacious, we were lucky enough to be upgraded and could easily have stayed forever!! Thank you Sheraton Waikiki, hope to see you soon!
June 10, 2014
Rated 5 out of 5 by PRL50 Location of this hotel is great
This hotel is in the center of Waikiki. Great ocean view, convenient to shopping area and good restaurant.
June 8, 2014
Rated 5 out of 5 by Aloha777 This hotel is getting better every year
Since my first stay at Sheraton Waikiki Hotel in 1985 I can say for sure that everything is just getting better there every year: the service, the rooms, the bars and restaurants, the pools and absolutely THE STUFF, I will always remember their Aloha smile... In Celebration of Aloha!
June 5, 2014
Rated 5 out of 5 by WSD1 Above and beyond good customer service.
I don't know if we were extremely lucky or if all of your employees excel in customer service but both Ashley and Derek were extremely helpful, cheerful and professional upon check in and Ross (Rum Fire) was an excellent server, he was knowledgeable of the menu and the rum and the things to do in the area. They all went above and beyond to make us all (group of 8) to feel welcomed and comfortable.
June 3, 2014
Rated 5 out of 5 by WSD1 This hotel is a perfect getaway for either a romantic vacation or a family vacation.
Perfect location, excellent restaurants and bars!!! Most importantly a well educated and very friendly staff. Derek & Ashley at the front desk were the best I have ever experienced. They were so patient and professional in handling our check in and special requests. Thank you for making my family trip most memorable.
June 3, 2014
Rated 5 out of 5 by Red49 Great stay
The Sheraton in Waikiki is a well run ,well placed hotel with friendly ,helpful staff. Highly recommended.
June 3, 2014
Rated 4 out of 5 by mike1979 Great Location But Lacking in Room Quality
This hotel is rated a 4 star hotel. From the outside, everything about the hotel is 4 star quality: Nice pools (awesome slide by the way), awesome lounge bar (RumFire), but the rooms definitely need improvement. We booked a City View room and got the 10th floor. As I walked into the room, it smelled very stale. The decor looks to have been remodeled, but the floor looks dated. Also, there was a seating bench in front of the bed that had traces of baby powder on there still. Plus in the bathroom, I saw a piece of hair still left in the tub. Their room service brochure looks like someone spilled water on it as it was crinkly in touch. It's these attention to detail things that disappoint me for a 4 star hotel. I do realize that there are so many rooms to clean and maybe not enough staffing, but that doesn't mean you should cut corners on making sure that a room is clean for the next guest. Rather than call housekeeping or the front desk to complain, we just decided to get our room serviced the next day, where we indicated that we wanted all the linens and bathroom towels changed. They did a good job then of making sure we got a clean set to use. But I still saw the powder on that bench seat.
Overall, this is a decent hotel to stay at. Its located perfectly in Waikiki. I had a fun time with the pool slide. The drinks are so good there too. (Scorched Strawberry to be exact). I really just wished they paid more attention to the room cleanliness.
June 2, 2014
Rated 5 out of 5 by GERZ Service and facilities.
Our expectations were passed , with all the facilities being excellent and the staff attitude , service , efficiency , manners and professionalism being first class.
June 2, 2014
Rated 5 out of 5 by Jen73 Relax and Enjoy
The Sheraton Waikiki is our favorite place to take a vacation and enjoy complete relaxation and comfort. We always stay at the Sheraton Waikiki for our annual trip to Hawaii. We love everything about it. It is always hard to say goodbye on our last day but we know that we will be welcomed back again next time. The hotel offers the highest level of service, the view is amazing and the entire staff treat us like lifelong friends. We can't wait for our next visit to our favorite place. Be sure and watch for the sea turtles that swim up in front of the hotel every afternoon. You can easily see them from the infinity pool. Sheraton Waikiki has everything we need for a perfect vacation. Aloha!
June 1, 2014
Rated 5 out of 5 by BL041612 Great Honolulu Experience
The hotel location is ideal. The kids could play in the pools and the parents could walk around and shop. The staff is amazing,
June 1, 2014
Rated 5 out of 5 by Birthday32 Great location
Close to shopping, great beaches and restaurants.
May 30, 2014
Rated 5 out of 5 by Tigo808 Excellent Hotel Best in Waikiki
The entire family had a fantastic time. Best location and pools in Waikiki. The hamburgers at RumFire are out of this World. The entire staff was friendly and very welcoming. Only wish we could have stayed longer.
May 30, 2014
Rated 5 out of 5 by julie1708 Great Location
Our stay as a couple was every enjoyable. The location and Pools were amazing.
May 26, 2014
Rated 4 out of 5 by Humber ENJOYABLE STAY
This was our first stay at the Sheraton Waikiki - our booking was for the Club Floor! We thought it was a good deal, even though pricey, we stayed for five nights and paid for four nights and could use the Leahi Club Lounge 30th floor for Breakfast and Eve Hors D Oeuvres. The check-in was smooth/normal but we were rather disappointed at not getting a visible upgrade on the Club Floor. In-fact the room was very sparingly furnished, no drawers to organize our things and did not even have a sitting corner to relax in. We used with pleasure the Leahi Club Lounge, 30th floor every day of our stay and enjoyed uninterrupted/unlimited Waikiki’s breathtaking views.
At the time of check-in we were given a “Welcoming “letter from the General Manager welcoming us to the Sheraton Waikiki in the true Hawaiian spirit! The letter included 1 time evening pass to the exclusive Leahi Club Lounge, 30th floor, the use of which was already part of our Club Floor booking package. It took me a while to understand this superfluous letter of invitation!
All was sailing smooth – we enjoyed being at the Sheraton Waikiki, the pool, the beach and the food at the Rum Fire restaurant till the very end. On the last day of our stay, in the morning I was at the SPG Front Desk to get a preview of our “Bill” and also ensure that the room key would be functional till the end of our stay (4 PM late check out). I was assured that it would be! Sure enough the Front Desk “SCREWED UP”! On our return from the Beach around 2PM we were unable to enter our room – LOCKED OUT! We kept waiting for the SECURITY to come and open but the response time appeared to be too long. I had to personally take another trip to the Front Desk to have the keys reprogrammed. We lost valuable time, almost an hour which we had allocated towards getting ready, packing-up and vacating the room on time. This episode, needless to say was very annoying!.
May 26, 2014
Rated 3 out of 5 by Nurse808 Not for R&R
I came to Oahu for a high school graduation and I stayed at the Sheraton Waikiki because I had free reward nights. This hotel is not for R&R. I have never stayed in noisier hotel. Our first morning we were rudely awakened by the alarm clock which had been set for 3:30 a.m. NOT by us. The 2nd morning, the alarm clock next door went off at 4:00 a.m. and they did not turn it off. I had to call the front desk and 30 minutes later it was finally turned off. The 3rd night there were partiers next door with children screaming past midnight. No alarms this time but each morning we listened to the beeping from trucks and buses backing up. No good night's sleep here. You have to get to the pool early to get a lounge chair. The up-side here, The Club lounge. You can't beat the view from up there, it's serene, and the food was great.
May 26, 2014
Rated 3 out of 5 by Ravens2012 Tired
The hotel staff was very welcoming and friendly.
The rooms need renovations, paint, more furniture, lumpy bed, new carpets, oil the doors. The common areas could use a facelift too.
I was awakened twice at 4am by security walkie talkies in the hall.
F&B - food mediocre and service slow.
The Edge had wonderful ambiance and entertainment.
May 25, 2014
Rated 1 out of 5 by sven46507 Noisy
This hotel is noisy. Clubs, screaming yelling. Walls doors and ceilings are paper thin.
May 25, 2014
Rated 2 out of 5 by Sid45 This hotel need improvements
Good location, swim polls very good. The rooms need a complete re due, for the price, food so so. It reminds me of a very very tired hotel.
May 21, 2014
Rated 5 out of 5 by Williams0888 Hotel very clean
My husband took me to Hawaii for our 25th Anniversary. Staying at the Sheraton Waikiki wasn't my first choice.
Now it will be my only choice!!
May 21, 2014
Rated 4 out of 5 by Sayla Wedding Flip Flop
We booked our hotel in advance, partially using our SPG rewards points, as we were in Waikiki for our wedding. We've always wanted to stay at the resort, so it was our first choice. We booked a City view KING room, with the hopes of perhaps being upgraded.
When we arrived to the hotel, we spent 15 minutes waiting for someone to attend the front desk. Once we were assisted, we were told that we had a high floor suite (22?) with two double beds--not what we had in mind for our wedding week. The desk staffer insisted we go up to take a look, since there was a gift in the room (champagne and strawberries from a friend). Despite protesting that the room wasn't what we had specifically requested, we lugged all of our things up to the room, saw the champagne and strawberries (lovely!), as well as a large cot (??) and the two double beds. Then, as tired as we were, we had to run back downstairs to ask for another room, lugging the three suitcases and dress bag. We were then downgraded to a suite on the 12th floor.
Another couple attending our wedding told the front desk that they were travelling for the first time without their kids and they got a full water view upgrade....although they had the two double beds.
Our room wasn't particularly clean. There was an ugly smudge of something high up on the wall that I couldn't stand looking at, so I cleaned it myself. Other than that, the room was fine.
What upset me the most was the fact that on my wedding day, my parents and sister came over to help me get ready at 3 pm, and my room was not yet made up. I didn't have time to make it all up myself, so we cancelled doing photos in the room, since it wouldn't look good with all the bed linens crumpled up. As I ran to get my make up artist from the entrance, one maid was there, and I said "the room isn't made up! Today is my wedding day and family is on the way over!" She unapologetically asked if she could do anything for me, but it was too late. The next day, she asked "You got married yesterday, right?" I thought maybe she would do something nice for the room (towel doves? I don't know....) or congratulate us, but I guess she was just asking.
Other than that, the pools, amenities, and Rum Fire are lovely. We slept well, and the location couldn't be beat. I was upset about check in, the room downgrade, and the cleaning staff, but nothing could spoil our special evening.
May 20, 2014
Rated 5 out of 5 by Mingyboy Family Spring Break Vacation
Excellent location and facilities for families wanting to experience Hanolulu beaches, shopping, dining and night life. Easy access to parking garage and walking distance to all that Honolulu has to offer in shopping and dining. Staff is extra friendly and helpful. Resort is extremely clean and organized even with the high volume of crowds. My family loved this place and we are planning a return trip already.
May 19, 2014