Rated 5 out of 5 by Robbert Excellent location and amenities
The location is perfect. The pools are amazing, especially the infinite pool. Staff was very accommodating and very responsive. I would highly recommend this hotel.
1-Room needs better attention to design and cleanliness. There were stains on the furniture and it just was lackluster. For $400+/night, I expect it to be perfect.
2-Check-in gal was OK. She spent more time telling me what I didn't get as a Gold Member. Didn't feel special at all. HOWEVER..checking out was a complete opposite experience. They made me feel very special by offering an amenity room and by schmoozing me in line while I waited.
July 21, 2014
Rated 5 out of 5 by JasonB101 Overnight stay for 3rd wedding anniversary trip
My wife, myself and her mom & dad were traveling to Maui and Kaui with a stop in Honolulu for the night. I picked this hotel for the airport shuttle and that was perfect.
When we arrived we found the room booked was not available and had been upgraded to a suite. The staff and Manager on duty at the time helped with an wifi issue on my floor and bless her heart she went to a sister property hotel to get me a MiFi hotspot and that I will never forget that kindness and service.
In closing this hotel is perfect for location to Waikiki beach and close to everything, I will gladly stay there again.
July 16, 2014
Rated 5 out of 5 by Reni11 Loved staying at the Sheraton Waikiki!
My family and I had a wonderful stay at the Sheraton Waikiki. The resort is beautiful, the room was amazing, the area inside and outside of the resort had so many premium stores to shop at and it's right off of the ocean. The Infinity pool felt like we were right in the ocean. The staff was so friendly and accommodating, I didn't want to leave.
July 21, 2014
Rated 5 out of 5 by AlaKaiandMi This Hotel has Wonderful Accommodations for Children
My children absolutely loved the pool and the easy access to the beach. They swam their hearts out and slept in a nice, cool and comfortable room. Seeing the joy in their face was worth every dollar spent and a reason to revisit the Sheraton Waikiki.
July 21, 2014
Rated 3 out of 5 by Waikikifun Great view and access to shopping but limited services & amenities
We stayed in the ocean front view twin room with four family members. The view from the room was fantastic, it was like staying on the ocean. However, we were disappointed that the room was not completely prepared for four guests and limited amenities compared to the other same class hotels; there was no slippers, shaving kit, tooth brush & paste, shower cap, cotton balls & cutips, bath robes, shoe cleaning kit, and shower gel. if you want the slippers, the hotel charges for it. The extra bed was not brought in the room, and we requested the hotel staff at the registration after we settled in the room, but the bed and requested amenities were not setup in the room when we came back 5 - 6 hours later. So, we called the operator, and the house keeper finally brought the bed and extra towels, shampoos etc, but no tooth brush, slippers, and robes, and we asked again. We wished the room was set up completely for the number of guests before we checked in. Finally, the long hallway from the elevator to the room was very hot and we wished that the air conditioner worked better.
July 19, 2014
Rated 5 out of 5 by ruckus123 Simply the best!!
I have stayed at this wonderful hotel 9 stays (about 10 nights each stay) - and it just gets better and better every time I visit. The staff is fantastic, the location cannot be surpassed and the views and the pools are second to none in Waikiki. The best pools on the entire island of Oahu are without a doubt at the Sheraton Waikiki. A few staff members stood out and are fantastic ambassadors for the hotel - Isabelle, Cindy and Ropeta in Hapas, Jones in guest services/housekeeping, and Brett and Logan at the Edge Infitity Pool. The entire staff is fantastic though - so hats off to the entire team.
July 10, 2014
Rated 5 out of 5 by SydneyNick Family Wedding Group
We came to Hawaii for my daughters wedding , and required several rooms with guests coming and going on various dates.
The Sheraton made it easy.
Great service and kind assistance from all staff concerned.
Many thanks to Brandon Kaya and Julie Loo.
July 17, 2014
Rated 5 out of 5 by Halsal Beautiful property right on the beach
The Sheraton Waikiki is the most beautiful hotel I have ever stayed at. Everything is open, breezy, upbeat, and inviting. Walking into the hotel is walking into paradise.
The hotel features its own beach and two pools. The slide looked fun, unfortunately, even though it was scheduled to be open from dawn to dusk, it closed before 5, so I never got a chance to try it. There are several restaurants, including a great pizza place right on the property. The shops and restaurants of Waikiki are a short walk away.
For SPGs, there is a very nice breakfast in the lounge located on the 30th floor. Between 4- 8 there is a very nice spread for evening snacks, as well as soft drinks, beer, and wine.
Most of the rooms have views of the ocean, Diamond Head, or the city. I enjoyed just simply sitting out on my balcony appreciating the majesty of Diamond Head. I often left my sliding glass open and enjoyed the sound of the waves crashing into the shore. Very peaceful.
What is not peaceful is listening to people talking so loudly in their rooms that it almost qualifies as yelling. Not pleasant to listen to, especially at 11:40 at night when you are trying to sleep. The pools close at 6 pm, however, guests ignore this and continue swimming in between yelling at each other, again as late as 11:40 at night. I could hear them from the 12th floor with my sliding glass door closed. You have to be pretty tired from all of your sightseeing in order to fall asleep despite the noise level both inside and outside the hotel. By the time I was on the plane flying home, I was exhausted from too many consecutive nights with inadequate sleep.
I would recommend the hotel have security remind people after 10 pm that the pool is closed, especially if guests are loud and rowdy.
Hard to top this property in regards to location, beauty, amenities, and of course- the ocean right at your feet. Just bring some ear plugs!
July 18, 2014