Rated 4 out of 5 by Gazza55 this hotel has great staff
We had a great time... The staff in the bar areas were fantastic... The variety of food was a little limited resulting in us dining elsewhere quite often
October 11, 2012
Rated 5 out of 5 by naomi25 Loved it!
This resort was beautiful and the assistance from the entire team was exceptional. If travels ever bring us to the area again, you can bet we'll be back!
December 11, 2012
Rated 5 out of 5 Hotel staff
The hotel staff were attentive to all our needs especially the pool staff at the infinity pool - Fillipo & Brett. Abel, the Edge waiter was outstanding.
August 12, 2013
Rated 4 out of 5 by Yogi05 Great location
Staff was very accommodating. Our room was upgraded from partial to deluxe ocean view upon arrival. Enjoyed the Infinity pool and nightly entertainment.
August 25, 2012
Rated 4 out of 5 by Bill0508 Great experience
My wife and I just got home from vacation in Waikiki. We spent 5 days at the Sheraton and it was a good experience as usual.
January 28, 2014
Rated 3 out of 5 by edgen1 Needs Some Room Renovations
Location in Waikiki is very good with walking distance to most recognized shops and restaurants. Beach is wonderful and pool is fun for all ages.
April 15, 2013
Rated 2 out of 5 by JayJay Disapointing stay.
Too noisy room and small capacity.
- I've complained about nextdoor and bar noise even after midnight.
No good room /c poor view
No kind staff.
May 20, 2013
Rated 5 out of 5 by DH30 Excellent Service
From the Front desk, to the bell desk, and also house keeping, was very excellent service they made my vcation worth it.. Thanks you very much.
June 23, 2012
Rated 4 out of 5 by ddiddykang Annual visitor with young kids
This is our destination for our annual Hawaii family vacation getaway. This time, we used primarily SPG points to book our 7 day stay (5/4-5/11). The room booked was a standard city view room, but my Gold status got us the upgrade to a deluxe ocean view (facing Diamond Head). The view was nice but the room itself was fairly standard. Housekeeping cleaned out the room everyday and since you are required to pay at daily resort fee of $31, you get one free liter of drinking water per day (the DRF also covers self parking and wifi access, as well as a few selected activities within the hotel). I love the location of this hotel. It's near the west end of Waikiki beach... the pool area is nice, with the choice between the larger 'family' pool, and an adult only (infinity) pool. The location also lets you have access to a large number of food options 'off campus'. The Royal Hawaiian Shopping Center is right out front and there is a food court there with a number of less-costly options. There are also a ton of Japanese food options nearby. If the pool doesn't suit you, you are steps away from the white sanes of Waikiki beach. Shopping is also VERY accessible to the Sheraton... from very HIGH END to the shops you'd see in Mainland malls. The staff at the Sheraton Waikiki has always been attentive to my needs. From the valet, to front desk to housekeeping.... I have always felt that they've addressed my requests in a timely and professional manner. The hotel itself needs some updating. I saw a number of balconies that seem to have cracked paint. Even the balcony of our friend's balcony in their suite 'seemed' to be uneven and leaning away from the suite room!
May 13, 2014
Rated 5 out of 5 by Manju staff is terrific
staff is very friendly and accomodating. everyone I came into contact with smiled and went out of their way to make me feel welcome. thank you!
November 3, 2012
Rated 5 out of 5 by Platinum24 One of the best in Waikiki
One of the best hotels and customer service oriented destinations in the United States.
February 27, 2014
Rated 4 out of 5 by nar73 This hotel has excellent staff.
It was great to stay at Sheraton Waikiki and I got a recognition from staff. Especiallym, I want to express my sincere appreciation to Amy.
October 9, 2013
Rated 5 out of 5 by Lori26 Excellent hotel!
Excellent hotel! We arrived off the cruise ship at 9:30 am and they gave us our room right away! So convient! No waiting!
January 7, 2013
Rated 3 out of 5 by 1975KH Average Hotel
the hotel staff were slow and not friendly. the rooms were over priced and in major need of renovation. air conditioning unit in room noisy.
October 7, 2012
Rated 2 out of 5 by Jdeb Dec 30
Unsatisfactory experience all round. Poor room quality, bed uncomfortable. Harassed by housekeeping 5 times starting at 7:30.
January 4, 2014
Rated 5 out of 5 by kj52 Excellent stay...second time this year
We have stayed at the Sheraton Waikiki twice this year and will return as soon as we can. Excellent location, pool facilities, and service!
February 19, 2013
Rated 2 out of 5 by Cootta Too expensive for what offered
The hotel is tired! Too expensive for why is offered. Rooms small and service poor. Location great but wy over priced....never stay again!
June 27, 2013
Rated 4 out of 5 by spartykg Wonderful
The staff and the team at Sheraton Waikiki are first class all the way. If you're looking for some time in Paradise. This is your place.
September 30, 2013
Rated 5 out of 5 by Mitch310 The hotel has nice infinity pool..
This is the first time that we check in sheraton hotel.. And all i can say mah family had blast in staying .. Hope we can go back Again..
June 2, 2013
Rated 4 out of 5 by mauigina Conference winner
Stayed for the AREAA conference and had a marvelous time. Varied amenities were great and my favorite was the koi pond in the evening.
April 24, 2013
Rated 5 out of 5 by splank22 Repeat customer
This is a great hotel, the rooms were amazing. I will be back here next time. thank you to the staff for your fast and curtious help.
October 7, 2012
Rated 4 out of 5 by Hitomi Gorgous view
The hotel have great view of beach and city. It's the best location to enjoy Waikiki beach. Nice pool and terrace restaurant as well.
April 11, 2013
Rated 4 out of 5 by stpl35 Great Location
My wife and I had a great time at your property. Great location, views, great beach and pool, and great drinks and food...Thank you!
May 28, 2013
Rated 5 out of 5 by usa22 Loved the Leahi room
We had a great time. much to do. The evening entertainment was great. Really enjoyed the hula dance and singing on our last night.
October 31, 2012
Rated 5 out of 5 by Phil36 This Hotel is in a great location.
Wonderful place to stay. Services are excellent, staff is friendly and very helpful.
February 18, 2014
Rated 1 out of 5 by grizzly1 Room
Very disappointed with motel.
this was our 5 time staying there.our city view room was of a concrete carpark & roof
won't be back
July 30, 2013
Rated 3 out of 5 by Price Hotel good but rooms need refurbishment
Room in need of refurbishment, also not cleaned properly. Door to balcony very difficult to open or close. No light on balcony.
September 15, 2013
Rated 5 out of 5 by 2Dimples Family Fun
The Sheraton Waikiki Resort Hotel is the place to stay on family vacations.
It's child friendly and definitely adult friendly.
September 24, 2012
Rated 5 out of 5 by NWTraveler Great Stay
This hotel has been recently updated and is a great place to stay. I would definately recommend the upgrade to the club level!.
September 23, 2012
Rated 5 out of 5 by Gail61 Exceptional Facilities and Service
The infinity pool for adults was fabulous! The view, lounging area and service were exceptional. Thanks to Linda and Brittany!!
October 5, 2012