Sheraton Waikiki

  • 2255 Kalakaua Avenue
  • Honolulu,
  • Hawaii
  • 96815
  • Stati Uniti
  • Mappa

Camere e tariffe

Chiudi

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Rated 4 out of 5 by 904 reviewers.
Rated 2 out of 5 by Difficult to sleep I checked in as a PLT, a friend checked in with no status. We both asked about upgraded rooms. I was not offered any selection but told that my room was the best available. He was offered a few choices and had a much nicer room than me. (and checking for a different date, he did have a much higher category room) Difficult to sleep as Rum Fire had loud parties until after midnight and I could hear the music, crowd, etc. almost every night. Clock was broken; called for help and no response for more than 45 min. When I called back, I was told, "it's easier to just have a wake up call than have someone come fix anything." October 7, 2014
Rated 2 out of 5 by Bait and Switch We had confirmation of an "Ocean View Room" but upon arrival there were none available. We instead got a "City View" room on the 14th floor. Over looked the parking garage and a busy street. When we checked in the clerk said there were no ocean view rooms and I showed her my confirmation. She took it to discuss with someone else and came back in 15-20 minutes or so and said the same thing, no ocean view room and they would contact me when one became available. This didn't happen either and no one called to say what the problem was. Very disappointed. I would have chosen a different hotel had I know this when the reservations were being made in August. We were awoken each morning at 6:30 by the trash trucks making all kinds of noise even though we were on the 14th floor. Being a Starwood member meant nothing to the Hotel. The Confirmation meant nothing. Very disappointed by the experience and the facility. November 9, 2014
Rated 5 out of 5 by Great Hawaiian Vacation I stay at this hotel every chance i get. It is one of the main reasons i travel to Waikiki Beach. I plan my next trip back before i even leave. I highly recommend it. November 20, 2014
Rated 3 out of 5 by Just uncomfortable Great location for Waikiki, but this was the single most uncomfortable hotel room in memory for this frequent traveler. No desk, not one comfortable chair, and poor pillows, with an A/C system that could not keep the room cool in October in Hawaii--all just unacceptable. Food was good, but restaurant service, especially in Kai Market, was just really poor and inattentive. Great lobby--but rooms are not Starwood quality, so do not expect it! October 22, 2014
Rated 5 out of 5 by Trird favorite in WORLD Location, location, location.Great view and staff but HAVE to get to Hana Hana Lounge on 30th floor. . My 3rd choice in THE WORLD November 19, 2014
Rated 5 out of 5 by We love staying at the Sheraton Waikiki The Sheraton Waikiki hotel has always provide the highest level of guest services and accommodations. Each stay is an extremely positive experience. From the time we step on to the property until we check out every member of the Sheraton Team encountered are exceptional and focused on making our stay a wonderful experience. We are always grateful for the chance to stay at the Sheraton Waikiki! November 17, 2014
Rated 4 out of 5 by Great Location Great location on the beach and in the city. Staff were friendly and accommodating except for a couple of times.Maid service as good. Enough towels. but had to ask them to clean up the deck where birds were doing their business. Went elsewhere for breakfast as too pricey.only a buffet. . All in all ery nice and would go back. November 17, 2014
Rated 2 out of 5 by Great position, front desk assistance needs improvement 1. Front desk assistance poor during Hurricane Ana - no umbrellas or rain coats available and, the general lack of care and interest - poor attitude towards clients 2. Air conditioner in room poor 3. Room was tired 4. Expect more than just a buffet for the specialty evening dining facility at the hotel November 6, 2014
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