Rated 4 out of 5 by Hawaii6 Excellent amenities, luxurious surroundings.
Excellent amenities, lovely pool area & shops. I was disappointed with the cleanliness of my room upon arrival, but staff were responsive to the complaint. The room décor leaves a lot to be desired - spartan & dull, not in keeping with a 5 star hotel. Shower in my room didn't work properly - also disappointing. Fridge overheated due to lack of breathing hole in back of cabinet.
September 4, 2014
Rated 5 out of 5 by Robbert Excellent location and amenities
The location is perfect. The pools are amazing, especially the infinite pool. Staff was very accommodating and very responsive. I would highly recommend this hotel.
1-Room needs better attention to design and cleanliness. There were stains on the furniture and it just was lackluster. For $400+/night, I expect it to be perfect.
2-Check-in gal was OK. She spent more time telling me what I didn't get as a Gold Member. Didn't feel special at all. HOWEVER..checking out was a complete opposite experience. They made me feel very special by offering an amenity room and by schmoozing me in line while I waited.
July 21, 2014
Rated 4 out of 5 by BkNeko Excellent Hotel for Vacations
I stayed in the hotel from the 4- 9. The staff at the front desk, concierge, the restaurant staff and the pool staff were very friendly and helpful in whatever question we had. The room was an excellent size. At the pool was a bit noisy because kids are running everywhere having fun while at the infinite pool it was the right spot for adults to relax and to have a drink while watching the sun set.
September 11, 2014
Rated 1 out of 5 by tora1607 My stay at the Sheraton Waikiki
First I'd like to say that our room maid, Remi was super. She has been with Sheraton for 39 years, was very courteous and our room was always clean. I'd have to say the room was extra clean and Remi always went the extra mile for us. However on the last day of our visit I called the front desk to let them know I'll be checking out later, they gave me an extra hour, which was nice. We left the room for a little bit just before 11 and when we came back the room was not accessible with the card key anymore! We called downstairs and waited another 15 minutes before someone came up and opened the door for us. I complained this to the front desk and the first thing she said was if I wanted to talk to the manager, no apologies whatsoever! When the manager came she asked what she could do for us but mentioned that "Oh but this is your last day here" as if to hint that there is nothing that could be rectified anyways. This is not the kind of service I expect from a large hotel chain as Sheraton. When I talked to the person at front desk and started to complain before she asked if I wanted to talk to the manager I was replied with "Well you didn't talk to me!" attitude. No one told me I had to get my card rekeyed for the late check-out which I would have gladly done. Isn't everyone who works for Sheraton represents the company?.....Apparently not!
September 12, 2014
Rated 5 out of 5 by Milliew Perfect Location
Absolute perfect location, oceanfront room an added bonus worth having. Rooms are a bit dated but view and location more than make up for it. Staff were excellent, and nothing was too much trouble. We would thoroughly recommend this hotel, especially with having the children's and adults areas separate, beach next door, great bars and cocktails. What more could you ask for. Thanks so much will definitely be back.
September 9, 2014
Rated 4 out of 5 by Jetlag Great Beach
Although a Platinum member for a long time this was my first stay at this hotel. Staff was extremely qualified and professional and I really like the idea of the chip to give to a special staff member. My room was upgraded. I have stayed in a lot of hotels in Hawaii and this pool/beach setup is the best. The SPG Club is first rate and even have free wine and beer, which is atypical for a resort. The only negative is I was not ready for the outdated room. The first day I was there the sink would not drain and the last day my door lock malfunctioned which basically kept me in the room all morning waiting on someone to come and repair it. I finally simply checked out. I still recommend the hotel you just need to be prepared for the rooms.
September 1, 2014
Rated 5 out of 5 by PeteAndMel Excellent Staff Responsiveness
My girlfriend and I stayed nine nights at the Sheraton Waikiki over Labor Day and had just a phenomenal time! The hotel has everything to offer; great room with amazing view, great infinity pool, Rumfire bar with great entertainment, Peets coffee, and great location near shops and restaurants.
Most of all, the responsiveness of the staff was excellent! Specifically, I wanted to thank Brandon Kaya and Priscilla Tamangaro for the amazing customer service. Collectively, the both of them made our stay that much better.
We are definitely coming back!
September 4, 2014
Rated 5 out of 5 by Cindy91254 Fabulous Vacation
Excellent stay, from the smiles and generousity of the staff, to the wonderful food and service, clean rooms with incredible view and the Fabulous light show in the pool, all wonderful. We highly recomend a stay at this hotel !!!!
September 7, 2014