Rated 4 out of 5 by bince28 excellent staff and service. hotel rooms itself needs a lift
The staff at sheraton are second to none. Super attentative and welcoming. Its the people that sork here that really makes the experience.
Hotel room is tight and outdated. Not baby friendly
January 31, 2016
Rated 4 out of 5 by Mollmax Great hotel - well worth a stay
The location was superb, the pools were superb, the ocean views from the rooms were superb ! The restaurants/bars were excellent but the service in Rumfire could be improved. Ambience was great, shops fantastic and the staff helpful. Breakfast fairly average and would not be missed. I would definitely return to this hotel
January 22, 2016
Rated 5 out of 5 by Shjos Excellent service, tried to meet my needs even religion.
We where treated extremely friendly from the minute we arrived, at check in we got a beautiful suite upgrade as platinum spg members. Then in the lounge they tried to help me with all packagings because we eat only kosher. They even asked the chef if he got any kosher meals and brought up what they had. Good to know for next time to call them in advance so they can have ready kosher or any other diet meals. They also made a special effort to accommodate us for shabbat on a lower level same good suite. And a lot of small details that really shows that they are here to please. Important info. If you are spg platinum you can call in advance to reserve the front row chair at the pool, facing the ocean. Also platinum gets a choice of the welcom gift for free valet. Beach chairs, beach space, are very limited like all Wikiki hotels. Bottom line, from valet to bellman to housekeeping to front desk all are GREAT!!!
January 10, 2016
Rated 5 out of 5 by DDDDD10 Friendly
I felt like a returning honored guest from:
1.The person who checked me
3.Garrett at Leahi Lounge
4. Jones at the pool.
All these people along with my beautiful suite made may stay peaceful and enjoyable.
December 18, 2015
Rated 5 out of 5 by MahaloHI The BEST!
Great location, service, & facilities. We'll definitely return!
December 11, 2015
Rated 5 out of 5 by SydneyNick Just keeps getting better
The location is the best in Oahu and the staff made us feel like itt was our home away from home.
Why would you want to stay anywhere else?
The staff genuinely care about the Hotel and the hotel guests.
A special thank you to Brandon and Julie.
Thank you to Jones and Mason at the Pool and all the staff at The Edge.
Nothing was too much trouble for these people and they all went that 'extra mile' to make our stay special.
We'll back ASAP.
November 17, 2015
Rated 4 out of 5 by reviewer9 Great hotel in the Lobby/rooms are average
The lobby is a small mall with many different offerings. Two different pools and poolside service make the stay extremely enjoyable, along with the restaurants. Above the 2nd floor, there is nothing special to the rooms beyond a normal hotel.
Close to beach as well as many of the shops and restaurants in Waikiki.
November 9, 2015
Rated 5 out of 5 by ben5423 Great amenities and service
Everything was great throughout the stay, rooms, service and staffs. We had good time there.
November 3, 2015