Rated 5 out of 5 by jnbLaX great location
This was our first visit to the islands. This hotel was located right in the middle of all the fun and excitement of Waikiki. Wonderful rooms, excellent service, 30th floor club great for SPG guests.
December 4, 2012
Rated 1 out of 5 by 310Katie Too crowded and facilities are not adequate for number of rooms.
I would not recommend this hotel to anyone. The adult pool is uncomfortably crowded and the area around it is not kept clean. The hotel's beach access is also inadequate. Will never stay here again.
September 5, 2013
Rated 1 out of 5 by Mark128 Disappointing hotel and unfriendly staff
This burro us simply too big for the facilities it has. Pools were packed and water dirty as it seemed filters simply could not keep up with sunscreen etc from swimmers. We could not see through the water. Kids pools had slides only for under 4 feet and attendant screamed at my kids who did not know rules. Only attention we got at main pool was an attendant running over to tell my kids they weren't allowed there as under 16 which leaves a small packed pool where all you could hear was parents telling kids to stop peeing. Staff in general were surly and gave impression that customers were annoying. Cold water dispenser by pool never had any water in it. Lady at platinum SPG checkin, when asked why we had no to robes in room, told me I was only platinum guest and not a club guest and only club guests got robes. First time platinum has been so dismissed
Food is expensive and average. Only exception to all the is a good club lounge with very helpful and friendly staff in the lounge itself.
Our Rooms had litter we had to pickup in the corner.
Not a great stay and would not recommend hotel
August 19, 2013
Rated 4 out of 5 by kirakira Hotel amenities
intensely disagree with resort fee. Also hotel has eliminated HD and the Golf Channel from the lineup which I find remarkable, especially in view of the $30+ per day resort fee.
January 13, 2014
Rated 5 out of 5 by SDGirl Excellent Experience!
The views were awsome and the staff, friendly and attentive. This is my second stay at the Sheraton Waikiki and their service and attention to detail is consistant. I look forward to my next visit.
September 18, 2012
Rated 5 out of 5 by Ella A memorable visit
A welcoming reception, great service, topped with a breathtaking ocean view from our room.
We only wish the pool was a bit warmer for our little one to enjoy more.
Cannot wait to return.
February 26, 2013
Rated 5 out of 5 by ShoNuff808 Aloha Spirit
The staff at this hotel truly demonstrate the Aloha Spirit. Kai market was wonderful! And there's no better experience than enjoying a cocktail while floating around in the infinity pool!
December 9, 2013
Rated 5 out of 5 by Joyce0314 There is no place else to stay but here!
If U want to feel Special and to feel Like a Princess U better check in this Location as fast as possible!
No need to look anywhere else
Nothing to even think about!
Hands Down this is it!
November 23, 2013
Rated 4 out of 5 by Madthebug I was just one person among many nothing special
One among many! Wanted to feel special!
April 2, 2014
Rated 4 out of 5 by Mary70 quick trip
This Sheraton was a perfect place for a quick get away for a business meeting combined with some leisure time. Nice pools, not really a good beach location but plenty of beach access in the area
December 7, 2012
Rated 3 out of 5 by John21 Shower Curtain Smells
I stayed 1-night in an ocean view room on June 19, 2012 and although the stay was good, the shower curtain smelled moldy. This smell dominated the whole hotel room, so it was not that pleasant.
June 23, 2012
Rated 5 out of 5 by Moto529 Excellent hotel
Our stay was excellent. Rooms were nice and clean. Pools were excellent. We were glad they had a small snack shop with fair prices. Fitness center was very nice and clean with great equipment.
December 20, 2012
Rated 5 out of 5 by Pulelehua1968 Excellent Location and Amenities
This is a wonderfully managed hotel with a highly knowledgable staff. The Activities and amenities are unbelievable and the rooms were very clean. Mahalo nui loa for the wonderful hospitality!
February 2, 2013
Rated 5 out of 5 by jack83 one of the finest in the world
My wife and I thoroughly enjoyed our recent stay with you and would certainly stay again. All of the personnel were extremely courteous and very friendly. It was a pleasure staying with you.
May 29, 2012
Rated 2 out of 5 by JDreal below average
Requested a room with 2 doubles.None available. Dirty tile grout in bathroom.Woodwork in disrepair and needs paint. No dresser draws to store clothing. Not even close to Sheraton standards.
July 15, 2012
Rated 2 out of 5 by Rickkl Sheraton Waikiki review
Great location and pool, but rooms and hallways are in need of refurbishment. No lounge acces for other than Platinum members and only limited time per day. No 4 pm late checkout possible.
December 12, 2012
Rated 4 out of 5 by Denise60 This Hotel had great features
The hotel was great, I think the rooms need updating though, we had a large group travelling with us and we all agreed the facilities were great, the children were well catered for also.
August 19, 2013
Rated 5 out of 5 by Hermitclub Excellent hotel
My recent stay at the Sheraton Waikiki exceeded all of my expectations. The renovations were beautiful and staff friendly and attentive. Will definitely stay here next time I visit Oahu.
July 15, 2013
Rated 4 out of 5 by jbbromfield787 Lovely view!
My room was great! The girl at the front desk was more than wonderful. The overall cleanliness of the room was great, but there was A LOT of long black hair on the floor in the bathroom.
March 26, 2013
Rated 5 out of 5 by SuperGrammie Perfect
I was unsure about coming to Waikiki as I love the other islands....This Starwood Hotel is wonderful. From the grounds, location, sevice everything. Everything was MORE than I expected.
February 19, 2012
Rated 3 out of 5 by Janet73 Great spot
Our view was spectacular except when we wanted to sit down on our deck. The cement wall on the deck is not good to see through. The infinity pool is awesome. The Staff were very nice/.
April 5, 2013
Rated 1 out of 5 by Blizz substandard hotel
Staff not interested in there jobs annoyed when asked questions then not listening would not only not recommend would advise others not to stay there and we were guests of Maui Jim
October 28, 2013
Rated 4 out of 5 by JOKE Very clean
Great pools and spa. Room was clean, fresh and bed was wonderful. Sound proofing walls were a plus. The hotel restaurant menu was very limited and not many options for a large family.
July 30, 2012
Rated 2 out of 5 by Shannon1975 Very Disappointing
We have stayed in Sheraton Hotels all around the world and this has to be the worst! Over priced, over crowded and very rude staff!
Put me off ever staying in another Sheraton Hotel.
January 6, 2013
Rated 4 out of 5 by Khal1113 Room size
there was not enough space to put luggage in a practical space. Table by small couch is as big as a big pizza and did not accommodate laptop & a cup of coffee in the same time
December 1, 2013
Rated 4 out of 5 by sparkyjr Nice hotel but missing furnishing touches
Great hotel with great staff. However, room renovations leaves it lacking. The room is so sparse that there is no couches. Drawers are replaced by shelves in the closet. Seriously?
April 15, 2013
Rated 2 out of 5 by NickM Not the best :(
Spent Nearly $2000 For 3 nights, Friday, Saturday and Sunday Expecting alot from my money and all i got that was worth it was the View from my hotel room balcony. The view was amazing but the hotel room was very out dated. I would have been better and more happier staying a $50 a night back packers. I had lamps that didn't work and a piece of glass in my carpet that wasn't cleaned from the last guests( room 2058). There was no service at all any place in the hotel for me. No staff checking up on me to see if i was happy Or needed anything !!!!The only time i got service was when i hired a cabana on Sunday and the waitress dropped a tray of drinks on me. Defiantly not happy with my 3 days...
When i checked out the lady at the counter didn't ask how my stay was. she just walked away !
The only person that was decent and helpful for me was the lady that helped me find my shuttle bus back to the air port.
Very pore effort! i don't think ill ever return or stay in another Sheraton hotel ever again :( I'am a chef in a big hotel in Australia and ill never recomened This hotel to my staff or friends
May 22, 2013
Rated 2 out of 5 by Karen Not Impressed
A particular staff member at reception was extremely rude and very unhelpful. It was a very upsetting experience and my very simple request could not be sorted out satisfactorily.
January 31, 2013
Rated 5 out of 5 by mauigirl Awesome view!
I only stayed one night in this beautiful hotel and everything was perfect. The staff at the front desk was very nice and professional and gave me all the information I needed.
May 28, 2013
Rated 5 out of 5 by R8RMAN Great Experience
Pool is fabulous and room was great. The staff went out of their way to take care of us while awaiting our late flight. Can't say enough about the Sheraton Waikiki.
December 18, 2013