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Rated 4 out of 5 by 883 reviewers.
Rated 5 out of 5 by Resort Exceeded Expectations This hotel hosted us for our first trip to Hawaii. For beginners to the islands, this hotel blew us away. For starters, the hotel being located on Waikiki beach is worth it alone. The views and club are absolutely worth the extra money. The hotel has plenty of things to do within walking distance. Plus the pool and pool service were fantastic. The absolute best Sheraton Club I've been to. Great SPG recognition with welcome gifts from a wide selection in the shop. They also had a hospitality room for no charge which allowed us to freshen up before leaving for the airport after we had already checked out. October 9, 2014
Rated 2 out of 5 by Difficult to sleep I checked in as a PLT, a friend checked in with no status. We both asked about upgraded rooms. I was not offered any selection but told that my room was the best available. He was offered a few choices and had a much nicer room than me. (and checking for a different date, he did have a much higher category room) Difficult to sleep as Rum Fire had loud parties until after midnight and I could hear the music, crowd, etc. almost every night. Clock was broken; called for help and no response for more than 45 min. When I called back, I was told, "it's easier to just have a wake up call than have someone come fix anything." October 7, 2014
Rated 5 out of 5 by Outstanding service Today will be our last night of 11 at the Sheraton Waikiki and although we are not big fans of Honolulu, we will miss the exceptional service provided at this resort. Dayna at the front desk accommodated our request and even exceeded our expectations! Brett at the pool, took excellent care of my wife during our stay. The hostesses in the club lounge were also outstanding as was the view from there! Housekeeping was efficient and friendly. As an ambassador platinum member, I have stayed in a lot of Starwood properties worldwide and the staff at this Sheraton really set the standard for customer service! October 2, 2014
Rated 5 out of 5 by Excellent location and amenities The location is perfect. The pools are amazing, especially the infinite pool. Staff was very accommodating and very responsive. I would highly recommend this hotel. Two opportunities: 1-Room needs better attention to design and cleanliness. There were stains on the furniture and it just was lackluster. For $400+/night, I expect it to be perfect. 2-Check-in gal was OK. She spent more time telling me what I didn't get as a Gold Member. Didn't feel special at all. HOWEVER..checking out was a complete opposite experience. They made me feel very special by offering an amenity room and by schmoozing me in line while I waited. July 21, 2014
Rated 3 out of 5 by A tired beauty Hotel is in a great location but needs renovation. October 10, 2014
Rated 3 out of 5 by A bit disappointed The hotel grounds a beautiful if a bit small for the size of the hotel. We had a so-so experience on our stay. Regrettably it sometimes just takes on experience to make a bad impression. In our case this was the case. Although we had many goos( but not great) experiences it will be one glaring bad experience that we will remember and evidently this is a standard procedure since it happened many days. Towel service at the pool does not open until 8:00 AM SHARP. My husband as well as several other guests were waiting for pool towels before 8 and the pool attendants who were standing at the desk ready to work waited until exactly 8:00 AM to serve the guests! Deplorable customer service! Especially since for a majority of this hotels guests due to the mainland time difference, had been awake since 5:00AM! While at rhe pool only SPG Platinum recieved any service- even when heavy rain necessitated putting up the tall pool umbrellas. I saw old gentlemen fighting with the umbrellas while the pool boys were AWOL. A flagrant example of bad service. I will say our housekeeper was wonderful but that' s not what I will remember. It will be the don't care attitude of the pool service and pool policies!0 October 9, 2014
Rated 4 out of 5 by Pool area has too many interlopers Overall the hotel is very good and we would stay there again. The only two comments I have are about the food and the pool. Firstly, the food menu at the various venues are too similar and there is too much unhealthy food ie. french fries. More importantly however is the pool area. Customers have to pay $25 a day as a resort fee, yet there is virtually no monitoring of the pool area. We ran into many guests that were locals and were hotel hopping which we understand is prevalent. Many people at the pool did not have their wrist bands and were not kicked out of the area. And there were also several kids in the infinity pool which is supposed to be for people 16 years and older. On several occasions I could not find a pool chair for me and my wife as towels were set on chairs to reserve seats yet no one showed up for hours to claim those chairs. The service staff has to be more vigilant in getting rid of people that are not staying at the hotel. Otherwise, don't bother charging a resort fee. March 28, 2012
Rated 2 out of 5 by room amenities poor No chairs in room. Had to call mgr to get them. and then only patio chairs. TV had to be replaced and then remote. Phone went dead and had to be replaced. October 8, 2014
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