Rated 5 out of 5 by Katnap Best in comfort
Most comfortable mattress and pillows we have EVER had!
October 1, 2012
Rated 5 out of 5 by Tkay2012 This hotel was great
I loved this hotel. I would recommend this to everyone
December 20, 2012
Rated 4 out of 5 by klgeorge18 Beautiful Hotel
The hotel is beautiful with friendly, helpful staff.
August 7, 2013
Rated 4 out of 5 by harbourdad this hotel has great features
great facilities, great service and friendly satff
April 7, 2013
Rated 5 out of 5 by Becky AMAZING CUSTOMER SERVICE
Everyone was very friendly...everywhere we went.
May 8, 2013
Rated 4 out of 5 by Serafina808 Enjoyed our stay
Overall, we enjoyed our stay. Majority of the staff were helpful, knowledgeable and friendly with a few exceptions. My 3-year old granddaughter especially loved the pool/slides and the mermaid experience.
One bad experience was at the Rumfire bar. My sister, granddaughter and I attempted to have lunch there. We walked in and although 3 staff members were within a few feet of us, no one looked up to acknowledge or greeted us. We looked around for a posted sign to see if we should seat ourselves and finding none asked one of the servers. We were told to sit 'anywhere' and went out to a table on the patio where we sat for 5-7 minutes. Again, no one approached or acknowledged us. I went to the bar to ask for a kids menu. The bartender said he didn't have any at the bar, but would send someone over. We waited... no one came.
We eventually moved inside due to it being too hot outside (no umbrellas for sun at the tables). We took a seat and, again, waited. After another several minutes without assistance or acknowledgement, we left the restaurant (BTW~ we were given a big smile and warm greetings from a staff member when we left the restaurant and, no, my granddaughter was not misbehaving) and had hot dogs from the stand next to the pool.
July 1, 2013
Rated 5 out of 5 by gman74 Best hotel in Waikiki
Everything from check-in to checkout was great.
December 4, 2012
Rated 4 out of 5 by WJCHANG FOOD OF THE LOUNGE
the breakfast of the Lounge need more kinds...
May 26, 2013
Rated 5 out of 5 by SDGirl Best Hotel in Waikiki !
The Staff is amazing, first class all the way!
September 18, 2012
Rated 5 out of 5 by sbfbob23 overall experience
Hotel met all our expectations and then some.
November 1, 2012
Rated 3 out of 5 by silver925lorie Hotel stay
Great to have Spg Bus. Preferred membership!
January 15, 2013
Rated 4 out of 5 by wacky The best money can buy
Best hotel in hawaii, cant wait to go back.
March 15, 2013
Rated 4 out of 5 by Gorzoom Bed too soft, wifi too slow, floor shaking
Bed too soft, wifi too slow, floor shaking
October 6, 2012
Rated 5 out of 5 by Auggie Great location
Mahalo for caring about the local people..
December 19, 2012
Rated 5 out of 5 by Jules Awesome in every way
Staff was friendly and location is great
April 9, 2013
Rated 5 out of 5 by Fer924 Waikiki
Best Hotel in Waikiki. Perfect location.
November 30, 2012
Rated 2 out of 5 by asdfasd Waikiki let down
Historic location, but needs updating.
February 9, 2013
Rated 5 out of 5 by Mell sheraton Waikiki
great hotel / great beds / great staff
December 23, 2012
Rated 5 out of 5 by ACDC Enjoyed are stay
Great location and fantastic staff.
March 13, 2013
Rated 5 out of 5 by K777 Great staff
Roger our housekeeper was excellent
September 30, 2012
Rated 1 out of 5 by GioGio The worst hotel
The people are NOT very kind. Ugly
December 19, 2012
Rated 2 out of 5 by 11mike too crowded
too many people, not enough staff
August 23, 2012
Rated 5 out of 5 by WWM00 Fantastic Resort
Perfect location. Great Service
July 29, 2013
Rated 4 out of 5 by CDMG21 Lovely
Lovely Hotel in a great location
March 31, 2013
Rated 5 out of 5 Fantastic
Wonderful stay, great location.
November 20, 2012
Rated 3 out of 5 by Grandma99 hotel stay
Hotel was nice, too crowded.
October 16, 2012
Rated 4 out of 5 by SneedII Beach view from Hotel is amazing
Good Service friendly staff.
January 24, 2013
Rated 5 out of 5 by Angie26 Great Club previlage
We love the Lounge access.
December 19, 2012
Rated 5 out of 5 by Pam8 Sheraton Waikiki
Love the rooms great view
September 21, 2012
Rated 4 out of 5 by jams Walls are way too thin
I enjoyed my stay at your hotel but the walls were extremely thin. I could hear the people next door having a normal conversation, the crinkiling of plastic ( I assume they balled it up to throw it away), and the movement of the hangars in their closet when they went for their wardrobe.I cold hear people in the hallway at all hours as well. This to me is pretty inexcusable. I understand hearing noisy neighbors who are rowdy and drunk, but this was normal noise that I could hear as if they were in my room with me! I also requested an ocean view upgrade, which was granted (partially). We were on the fourth floor and could hear everything going on in the pool, so I requested another room, which they couldnt accomodate. That was fine as the pool noise wasn't so bad but the club music going on til about 1 in the morning Saturday night was pretty dissapointing as well, especially because I had already requested to be higher up to avoid this but could not be accomodated. I believe that your hotel is nice, but if you want us to be "wowed" by something other than the lobby, invest in some non-connected rooms with thicker walls so that other guests can enjoy their privacy and sleep when their neighbors are conversating, packing, or even changing clothes. A walled bathroom would be nice too.
July 30, 2012