Rated 4 out of 5 by Jetlag Great Beach
Although a Platinum member for a long time this was my first stay at this hotel. Staff was extremely qualified and professional and I really like the idea of the chip to give to a special staff member. My room was upgraded. I have stayed in a lot of hotels in Hawaii and this pool/beach setup is the best. The SPG Club is first rate and even have free wine and beer, which is atypical for a resort. The only negative is I was not ready for the outdated room. The first day I was there the sink would not drain and the last day my door lock malfunctioned which basically kept me in the room all morning waiting on someone to come and repair it. I finally simply checked out. I still recommend the hotel you just need to be prepared for the rooms.
September 1, 2014
Rated 5 out of 5 by Sarah08 Great hotel
This hotel has amazing views, a great infinity pool and great beach access. The lobby is fantastic. Dayna at the front desk was very nice, helpful and accomodating. Carolina at the Edge restaurant was a great server. Rod in engineering made the temperature in our room perfect!
August 30, 2014
Rated 5 out of 5 by Dan2000 Great location
Perfect location, nice facilities. Need to add a second shower for folks coming from beach to pool area, one is not enough for 1600 rooms and thousands of guests.
August 27, 2014
Rated 4 out of 5 by Charalambos Holiday to Remember
Amazing location, amazing staff.
Thank you for a great vacation.
August 21, 2014
Rated 4 out of 5 by Charalambos Amazing Experience
Great holiday. Excellent location, great facilities, especially the executive lounge.
Staff was very friendly and helpful, especially Stanley in the executive lounge.
August 21, 2014
Rated 3 out of 5 by Mosi04 For young tourists only
The hotel is always alive and overcrowded at times. No quietness at night.
The predominant tourist group at the time of our stay were Japanese.
We felt like in Tokio!
August 17, 2014
Rated 5 out of 5 by George27 Great resort on the beach
Great rooms and all around amenities. The Infinity pool with nothing but ocean view was my favourite place. While my kids were out surfing in the ocean,my wife and I just relaxed in the Infinity pool. Almost like a sanctuary. The pool/beach crib had all the toys we needed to enjoy our 3 days stay. At night just walk the shops and you have a full vacation which satisfies all members of the family. Not to mention what a great staff at this place from check-in to check-out. Thank-you all.
August 17, 2014
Rated 4 out of 5 by sunset210 outdated bathrooms
rooms are of good size, but no chair to sit on. Not a lot of size for clothes, no dresser, but some shelves in closet. Patio door didn't lock too good. A lot of noise in late hours because we're on lower floor. Good view of beach and Diamond Head
August 16, 2014
Rated 4 out of 5 by LINAdubai nice home to us to be
we are family of 4 ,coming from far way ,dubai , i have to say this is our 3ed stay here ,we love it and consider it home for us in the summer holiday juli or august ,wonderful property ,wonderful suite we love it 3028,,
the people at the culb are really very helpful and friendly ,,jenny helped us a lot wonderful manager knows how to please the guest ,,
we would love to come back in dec,but it is fully booked ,unfortunately.. but we will come beck next summer ...
August 15, 2014
Rated 4 out of 5 by Maria415 Best pool in town :-)
The Sheraton Waikiki has the best pool in Waikiki. The staff at the infinity pool are amazing. Larry and Filipo take good care of you and the wait staff are always making sure you have drinks and food while enjoying a great day at the pool. Love coming and relaxing
August 12, 2014
Rated 2 out of 5 by Lionel69 There is good news and bad news
First, let me make it very clear that the staff and management could not be better. I praise them effusively for really embodying the aloha spirit. From Helena Wu in IT, to Tommy at the concierge desk to ALL the valets, your people were terrific.
Now if I could just say the same about your facilities, the room specifically. You cannot do anything about the tiny little box you were given to furnish. I felt I was in an economy type motel with a great view. Barely enough room to move about. Horrible, slow wi-fi even after the heroic efforts by Helena Wu to make it work, which it did, but barely.
I cannot imagine wanting to pay so much for a room, and I got a "great deal" to feel so disappointed when I open the door to my room. There is nothing you can do to make this better as the idea was clearly to get as many rooms as possible in the smallest possible space.
I look forward to the next 10 days at your property on Poipu Beach, Kauai.
August 12, 2014
Rated 5 out of 5 by SPGfan54 Amazing Waikiki Eperience
If you're visiting Waikiki then this should be your hotel of choice. Perfect location, beautiful grounds, amazing views, family friendly, but most importantly exceptional staff and service.
We just finished up a three night stay at the Sheraton Waikiki. The hotel is in prime location in the heart of Waikiki. Walking distance to great shopping and all beach activities. But what makes this hotel really stand out is the customer service.
From the Concierge to Guest Experience Staff and even the Managing Director are all very engaged and committed to providing the ultimate experience for their guests. Very high level of SPG status recognition. Their efforts ensured that my family had a very memorable experience.
I've stayed in Waikiki over ten times and would definitely recommend the Sheraton Waikiki. And if you can, stay in one of their suites - unbelievable views and space for the whole family.
August 11, 2014
Rated 5 out of 5 by Ron28 Wonderful stay
We can say enough good things about how we were welcomed and treated at the Sheraton. The facilities and accommodations were excellent.
August 9, 2014
Rated 3 out of 5 by Ebrahim Overall a good stay
Overall the our stay was good.
Employees were very friendly.
The idea of adult only pool is great.
There is a bad odor in the halls leading to the rooms.
August 9, 2014
Rated 4 out of 5 by SeiShuNatsu This hotel provide great relaxation
Very nice location for shopping, beach, pool, restaurants. Easy to access to beach and pool. For familiy it's really nice place.
August 8, 2014
Rated 4 out of 5 by PManuel Nice Location
This hotel is getting a bit dated and worn. I can see why...it's consistently full due to a wonderful location. As a SPG member they did a nice job of honoring the points, the free stay night and the upgrade. Our room was marvelous. By that I mean the nice sunrise and ocean view. Everyone was pleasant and helpful well, except the rental car desk. It has a nice oceanside infinity pool and a childrens pool with a slide. There were a lot of families there. We had just returned from Japan and were very tired. They respected our jet lag and didn't disturb our sleep for a day and a half. Thank you Sheraton Waikiki, Sheraton Princess and Sheraton Miyako Tokyo for a wonderful vacation.
August 6, 2014
Rated 3 out of 5 by gfdgdfsgdsf aaaa
The WLAN connection did not usually work at all. The room cleaning was always ongoing when returning to room and lasted a long time. No reasonable breakfast possibilities (very expensive). No possibility for later check-out.
August 4, 2014
Rated 4 out of 5 by Sabrina999 Centrally-located hotel
Great location with convenient shopping and restaurants. Beautiful pools.
July 31, 2014
Rated 5 out of 5 by H3H4 Excellent staff
We've stayed at the Sheraton Waikiki several
times in the past and the staff has always
provided us with excellent service. They are warm and welcoming and were very friendly to our grandchildren who are 7 and 3. They made the little ones feel just as important as the adults and I really appreciate their kindness toward them. The pool is a fun place for families and accommodates the needs of all ages. Mahalo for a fun and relaxing staycation!
July 28, 2014
Rated 4 out of 5 by mikecoach Disappointed
We were told that we had been upgraded to ocean view but when we entered room it was not ocean view. Television did not work, repairman came up set up a download then left telling us to call again if it did not work. Of course it did not work and we had to call again and eventually he had to install another tv. following day the manager moved us to ocean view. Problem was we now had to repack and unpack. Ocean view room had chocolate covered strawberries and champagne to celebrate our 30th anniversary. we got into ocean view room late in the evening. Room was located 6th floor directly above adult pool and nightclub.....very loud until 2 am. We asked for quieter room, maybe higher up, nothing available staff offered to move us to other side of building. We packed everything then left for the day. arrived to 3rd room to find our strawberries gone. asked about strawberries several times never got them back. Air conditioner began making loud noises around 1 am. finally turned it off and sweated out the night. Repairman came up the next afternoon, check the ac and then asked if we could move to another room. We told him we really did not want to move again. He finally was able to repair the ac.
July 28, 2014
Rated 4 out of 5 by OfSoundMind Nice on-the-beach option.
Great hotel, nice amenities.
It is very busy though, not a chill out and relax spot.
Factor in the $30 resort fee.
Great staff. I love the Courtesy Rooms they have for you if you come in before your room is ready.
July 28, 2014
Rated 5 out of 5 by Beach14 Thank you
We had a Great experience. The staff were great. View from room was great. Everything exceeded our expectations.
July 28, 2014
Rated 4 out of 5 by Tonydatyga This hotel is a great place to stay
There are no VIP or Handicapped check-in counters at this hotel. Received a city view double room but reservation was for a Kai Ocean Suite which was not available so finally had to settle for the Malia Suite that did not have any view from the balcony
July 28, 2014
Rated 5 out of 5 by Burke2011 Great Stay
Our stay at the Sheraton Waikki was wonderful! Eating breakfast while watching waves come in was both relaxing & breathtaking✨ We will most definitely stay here again...
July 27, 2014
Rated 2 out of 5 by kamaaina2 Needs improvement
Room phone not working and could not call front desk to report that TV not receiving signals therefore no TV. Bed decent but feather pillows much too soft and extremely uncomfortable and hot. Front desk at check-in didn't provide parking validation nor coupons for complimentary drinks included in resort charge. Found out about it when I rechecked front desk re parking. Complimentary drinks unsatisfactory.
July 26, 2014
Rated 4 out of 5 by Joey8409 Central to Everything!
I was originally booked in Ko Olina for a week but ended up checking out early to stay here. Ko Olina was great but too quiet after being there several days.
We booked here and found this place to be even better! The place was lively and we were able to walk to all the places we wanted to. We had dinner at the restaurant below and found the food to be fresh and tasty. There are two pools in case you have a family which was very nice and the staff was always attentive.
July 25, 2014
Rated 5 out of 5 by SSRM Hawai'i 2014
A big THANK YOU, for giving us a WONDERFUL 16 day vacation. Your staff, and Hotel are why we come back, and especially your Kai staff, who welcomed us every morning, we love you guys:-) and can't wait till we return. Also our cleaning lady, who had everything spotless upon our return each morning. Thank you again. SSRM
July 24, 2014
Rated 5 out of 5 by White7 Friendly staff and comfortable upstairs lounge
My family and I really enjoyed our stay at the Sheraton Waikiki. The staff was very helpful and friendly. We loved the lounge on the 30th flr. What a beautiful view! We found it to be kid friendly with the TV's and computers. I would also like to make mention a gentleman by the name of Damien that worked in the lounge upstairs. He always had a big smile on his face and was eager to help us in anyway he could. He was professional and very pleasant to deal with. He gave us tips on where to go and what to see during our stay. We will definitely recommend this hotel to others. Thank you for being part of making our trip that much more enjoyable.
July 23, 2014
Rated 5 out of 5 by TheEdzter007 What a great staff!
Thank you again for a wonderful stay. From check in to check out I was treated very special!
July 22, 2014
Rated 5 out of 5 by Jesneb This place has it all!
Love this hotel! Many places close by. I loved the atmosphere of the hotel restaurants but there was a very limited dinner menu and they didn't serve lunch. Mall across the street with a food court so that was super cool! The adult only pool was awesome!! Beds were SO comfortable and rooms were quiet.
July 22, 2014