Rated 4 out of 5 by Maria415 Best pool in town :-)
The Sheraton Waikiki has the best pool in Waikiki. The staff at the infinity pool are amazing. Larry and Filipo take good care of you and the wait staff are always making sure you have drinks and food while enjoying a great day at the pool. Love coming and relaxing
August 12, 2014
Rated 2 out of 5 by Lionel69 There is good news and bad news
First, let me make it very clear that the staff and management could not be better. I praise them effusively for really embodying the aloha spirit. From Helena Wu in IT, to Tommy at the concierge desk to ALL the valets, your people were terrific.
Now if I could just say the same about your facilities, the room specifically. You cannot do anything about the tiny little box you were given to furnish. I felt I was in an economy type motel with a great view. Barely enough room to move about. Horrible, slow wi-fi even after the heroic efforts by Helena Wu to make it work, which it did, but barely.
I cannot imagine wanting to pay so much for a room, and I got a "great deal" to feel so disappointed when I open the door to my room. There is nothing you can do to make this better as the idea was clearly to get as many rooms as possible in the smallest possible space.
I look forward to the next 10 days at your property on Poipu Beach, Kauai.
August 12, 2014
Rated 5 out of 5 by SPGfan54 Amazing Waikiki Eperience
If you're visiting Waikiki then this should be your hotel of choice. Perfect location, beautiful grounds, amazing views, family friendly, but most importantly exceptional staff and service.
We just finished up a three night stay at the Sheraton Waikiki. The hotel is in prime location in the heart of Waikiki. Walking distance to great shopping and all beach activities. But what makes this hotel really stand out is the customer service.
From the Concierge to Guest Experience Staff and even the Managing Director are all very engaged and committed to providing the ultimate experience for their guests. Very high level of SPG status recognition. Their efforts ensured that my family had a very memorable experience.
I've stayed in Waikiki over ten times and would definitely recommend the Sheraton Waikiki. And if you can, stay in one of their suites - unbelievable views and space for the whole family.
August 11, 2014
Rated 5 out of 5 by Ron28 Wonderful stay
We can say enough good things about how we were welcomed and treated at the Sheraton. The facilities and accommodations were excellent.
August 9, 2014
Rated 3 out of 5 by Ebrahim Overall a good stay
Overall the our stay was good.
Employees were very friendly.
The idea of adult only pool is great.
There is a bad odor in the halls leading to the rooms.
August 9, 2014
Rated 4 out of 5 by SeiShuNatsu This hotel provide great relaxation
Very nice location for shopping, beach, pool, restaurants. Easy to access to beach and pool. For familiy it's really nice place.
August 8, 2014
Rated 4 out of 5 by PManuel Nice Location
This hotel is getting a bit dated and worn. I can see why...it's consistently full due to a wonderful location. As a SPG member they did a nice job of honoring the points, the free stay night and the upgrade. Our room was marvelous. By that I mean the nice sunrise and ocean view. Everyone was pleasant and helpful well, except the rental car desk. It has a nice oceanside infinity pool and a childrens pool with a slide. There were a lot of families there. We had just returned from Japan and were very tired. They respected our jet lag and didn't disturb our sleep for a day and a half. Thank you Sheraton Waikiki, Sheraton Princess and Sheraton Miyako Tokyo for a wonderful vacation.
August 6, 2014
Rated 3 out of 5 by gfdgdfsgdsf aaaa
The WLAN connection did not usually work at all. The room cleaning was always ongoing when returning to room and lasted a long time. No reasonable breakfast possibilities (very expensive). No possibility for later check-out.
August 4, 2014
Rated 4 out of 5 by Sabrina999 Centrally-located hotel
Great location with convenient shopping and restaurants. Beautiful pools.
July 31, 2014
Rated 5 out of 5 by H3H4 Excellent staff
We've stayed at the Sheraton Waikiki several
times in the past and the staff has always
provided us with excellent service. They are warm and welcoming and were very friendly to our grandchildren who are 7 and 3. They made the little ones feel just as important as the adults and I really appreciate their kindness toward them. The pool is a fun place for families and accommodates the needs of all ages. Mahalo for a fun and relaxing staycation!
July 28, 2014
Rated 4 out of 5 by mikecoach Disappointed
We were told that we had been upgraded to ocean view but when we entered room it was not ocean view. Television did not work, repairman came up set up a download then left telling us to call again if it did not work. Of course it did not work and we had to call again and eventually he had to install another tv. following day the manager moved us to ocean view. Problem was we now had to repack and unpack. Ocean view room had chocolate covered strawberries and champagne to celebrate our 30th anniversary. we got into ocean view room late in the evening. Room was located 6th floor directly above adult pool and nightclub.....very loud until 2 am. We asked for quieter room, maybe higher up, nothing available staff offered to move us to other side of building. We packed everything then left for the day. arrived to 3rd room to find our strawberries gone. asked about strawberries several times never got them back. Air conditioner began making loud noises around 1 am. finally turned it off and sweated out the night. Repairman came up the next afternoon, check the ac and then asked if we could move to another room. We told him we really did not want to move again. He finally was able to repair the ac.
July 28, 2014
Rated 4 out of 5 by OfSoundMind Nice on-the-beach option.
Great hotel, nice amenities.
It is very busy though, not a chill out and relax spot.
Factor in the $30 resort fee.
Great staff. I love the Courtesy Rooms they have for you if you come in before your room is ready.
July 28, 2014
Rated 5 out of 5 by Beach14 Thank you
We had a Great experience. The staff were great. View from room was great. Everything exceeded our expectations.
July 28, 2014
Rated 4 out of 5 by Tonydatyga This hotel is a great place to stay
There are no VIP or Handicapped check-in counters at this hotel. Received a city view double room but reservation was for a Kai Ocean Suite which was not available so finally had to settle for the Malia Suite that did not have any view from the balcony
July 28, 2014
Rated 5 out of 5 by Burke2011 Great Stay
Our stay at the Sheraton Waikki was wonderful! Eating breakfast while watching waves come in was both relaxing & breathtaking✨ We will most definitely stay here again...
July 27, 2014
Rated 2 out of 5 by kamaaina2 Needs improvement
Room phone not working and could not call front desk to report that TV not receiving signals therefore no TV. Bed decent but feather pillows much too soft and extremely uncomfortable and hot. Front desk at check-in didn't provide parking validation nor coupons for complimentary drinks included in resort charge. Found out about it when I rechecked front desk re parking. Complimentary drinks unsatisfactory.
July 26, 2014
Rated 4 out of 5 by Joey8409 Central to Everything!
I was originally booked in Ko Olina for a week but ended up checking out early to stay here. Ko Olina was great but too quiet after being there several days.
We booked here and found this place to be even better! The place was lively and we were able to walk to all the places we wanted to. We had dinner at the restaurant below and found the food to be fresh and tasty. There are two pools in case you have a family which was very nice and the staff was always attentive.
July 25, 2014
Rated 5 out of 5 by SSRM Hawai'i 2014
A big THANK YOU, for giving us a WONDERFUL 16 day vacation. Your staff, and Hotel are why we come back, and especially your Kai staff, who welcomed us every morning, we love you guys:-) and can't wait till we return. Also our cleaning lady, who had everything spotless upon our return each morning. Thank you again. SSRM
July 24, 2014
Rated 5 out of 5 by White7 Friendly staff and comfortable upstairs lounge
My family and I really enjoyed our stay at the Sheraton Waikiki. The staff was very helpful and friendly. We loved the lounge on the 30th flr. What a beautiful view! We found it to be kid friendly with the TV's and computers. I would also like to make mention a gentleman by the name of Damien that worked in the lounge upstairs. He always had a big smile on his face and was eager to help us in anyway he could. He was professional and very pleasant to deal with. He gave us tips on where to go and what to see during our stay. We will definitely recommend this hotel to others. Thank you for being part of making our trip that much more enjoyable.
July 23, 2014
Rated 5 out of 5 by TheEdzter007 What a great staff!
Thank you again for a wonderful stay. From check in to check out I was treated very special!
July 22, 2014
Rated 5 out of 5 by Jesneb This place has it all!
Love this hotel! Many places close by. I loved the atmosphere of the hotel restaurants but there was a very limited dinner menu and they didn't serve lunch. Mall across the street with a food court so that was super cool! The adult only pool was awesome!! Beds were SO comfortable and rooms were quiet.
July 22, 2014
Rated 4 out of 5 by 64Ohana The hotel is great for family fun!
The pool has fun for all ages - great kiddie section for infants and toddlers, a slide that suits young kids as well as big adults, an awesome infinity pool to get away from the kids (ha!) and a beautiful mermaid that entertains the kids while m/d are watching & relaxing on the side.
July 21, 2014
Rated 5 out of 5 by Robbert Excellent location and amenities
The location is perfect. The pools are amazing, especially the infinite pool. Staff was very accommodating and very responsive. I would highly recommend this hotel.
1-Room needs better attention to design and cleanliness. There were stains on the furniture and it just was lackluster. For $400+/night, I expect it to be perfect.
2-Check-in gal was OK. She spent more time telling me what I didn't get as a Gold Member. Didn't feel special at all. HOWEVER..checking out was a complete opposite experience. They made me feel very special by offering an amenity room and by schmoozing me in line while I waited.
July 21, 2014
Rated 5 out of 5 by Reni11 Loved staying at the Sheraton Waikiki!
My family and I had a wonderful stay at the Sheraton Waikiki. The resort is beautiful, the room was amazing, the area inside and outside of the resort had so many premium stores to shop at and it's right off of the ocean. The Infinity pool felt like we were right in the ocean. The staff was so friendly and accommodating, I didn't want to leave.
July 21, 2014
Rated 5 out of 5 by AlaKaiandMi This Hotel has Wonderful Accommodations for Children
My children absolutely loved the pool and the easy access to the beach. They swam their hearts out and slept in a nice, cool and comfortable room. Seeing the joy in their face was worth every dollar spent and a reason to revisit the Sheraton Waikiki.
July 21, 2014
Rated 3 out of 5 by Waikikifun Great view and access to shopping but limited services & amenities
We stayed in the ocean front view twin room with four family members. The view from the room was fantastic, it was like staying on the ocean. However, we were disappointed that the room was not completely prepared for four guests and limited amenities compared to the other same class hotels; there was no slippers, shaving kit, tooth brush & paste, shower cap, cotton balls & cutips, bath robes, shoe cleaning kit, and shower gel. if you want the slippers, the hotel charges for it. The extra bed was not brought in the room, and we requested the hotel staff at the registration after we settled in the room, but the bed and requested amenities were not setup in the room when we came back 5 - 6 hours later. So, we called the operator, and the house keeper finally brought the bed and extra towels, shampoos etc, but no tooth brush, slippers, and robes, and we asked again. We wished the room was set up completely for the number of guests before we checked in. Finally, the long hallway from the elevator to the room was very hot and we wished that the air conditioner worked better.
July 19, 2014
Rated 5 out of 5 by Halsal Beautiful property right on the beach
The Sheraton Waikiki is the most beautiful hotel I have ever stayed at. Everything is open, breezy, upbeat, and inviting. Walking into the hotel is walking into paradise.
The hotel features its own beach and two pools. The slide looked fun, unfortunately, even though it was scheduled to be open from dawn to dusk, it closed before 5, so I never got a chance to try it. There are several restaurants, including a great pizza place right on the property. The shops and restaurants of Waikiki are a short walk away.
For SPGs, there is a very nice breakfast in the lounge located on the 30th floor. Between 4- 8 there is a very nice spread for evening snacks, as well as soft drinks, beer, and wine.
Most of the rooms have views of the ocean, Diamond Head, or the city. I enjoyed just simply sitting out on my balcony appreciating the majesty of Diamond Head. I often left my sliding glass open and enjoyed the sound of the waves crashing into the shore. Very peaceful.
What is not peaceful is listening to people talking so loudly in their rooms that it almost qualifies as yelling. Not pleasant to listen to, especially at 11:40 at night when you are trying to sleep. The pools close at 6 pm, however, guests ignore this and continue swimming in between yelling at each other, again as late as 11:40 at night. I could hear them from the 12th floor with my sliding glass door closed. You have to be pretty tired from all of your sightseeing in order to fall asleep despite the noise level both inside and outside the hotel. By the time I was on the plane flying home, I was exhausted from too many consecutive nights with inadequate sleep.
I would recommend the hotel have security remind people after 10 pm that the pool is closed, especially if guests are loud and rowdy.
Hard to top this property in regards to location, beauty, amenities, and of course- the ocean right at your feet. Just bring some ear plugs!
July 18, 2014
Rated 5 out of 5 by SydneyNick Family Wedding Group
We came to Hawaii for my daughters wedding , and required several rooms with guests coming and going on various dates.
The Sheraton made it easy.
Great service and kind assistance from all staff concerned.
Many thanks to Brandon Kaya and Julie Loo.
July 17, 2014
Rated 5 out of 5 by JasonB101 Overnight stay for 3rd wedding anniversary trip
My wife, myself and her mom & dad were traveling to Maui and Kaui with a stop in Honolulu for the night. I picked this hotel for the airport shuttle and that was perfect.
When we arrived we found the room booked was not available and had been upgraded to a suite. The staff and Manager on duty at the time helped with an wifi issue on my floor and bless her heart she went to a sister property hotel to get me a MiFi hotspot and that I will never forget that kindness and service.
In closing this hotel is perfect for location to Waikiki beach and close to everything, I will gladly stay there again.
July 16, 2014
Rated 2 out of 5 by pepperchina Not what I expected...not worth the $$$
This may be a nice hotel for some, but not for me...and not for the money I spent.
*Not enough poolside chairs
*Elevators & Hallways extremely hot, not air conditioned at all, I would immediately start sweating in the elevators...they were hotter than the outside temp.
*Rooms are basic, (could have been in Oakland)...not very clean and despite air conditioning units the room did not cool down.
* All the doors to all the rooms and bathrooms have a weird 1-2 inch gap so that you can SEE and HEAR people walking by in the hallway or using the bathroom in your room...very STRANGE and LOUD
*The furniture in lobby and common areas is worn and the cushions are stained.
*Seems to cater to a convention crowd
*Right on the Beach
*Fast elevators (when not stopping on 20 floors)
While this hotel is on the beach, it really could have been anywhere...I am sure to some this hotel is just right, but for the money I spent you would think my room would be clean, the doors reach the floors, and that the elevators would be air conditioned...
July 16, 2014