威基基喜来登酒店

  • 美国
  • 夏威夷,
  • 火奴鲁鲁
  • 卡拉卡瓦大道 2255 号
  • 邮政编码 96815
  • 地图

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Rated 4 out of 5 by 918 reviewers.
Rated 5 out of 5 by The Hotel Staff is superb! I am a frequent visitor to Hawaii and usually stay in Starwood properties. Of all the Oahu choices, this hotel is by far the best in making their Platinum members feel welcome. From the valet team, to the front desk, to the the Ast. Manager, to the nice welcome card from the hotel manager, and the housekeeping staff--they truly care about their guests. Can't wait to return! April 21, 2013
Rated 3 out of 5 by no gold treatment at Sheraton Waikiki Check in was fast & very efficient. We are gold members (which turned out not to mean much at this hotel). We were told no club floor or preferred floor rooms left, but they would request housekeeping to replenish immensities daily as we are gold members, this did not happen until I phoned on 2nd day. Light bulb burnt out in bathroom upon arrival, I had to phone to have replaced. Every day we were harassed by people in the Orogold cosmetics shop in the lobby, very aggressive when you politely decline their samples, reminded me of Mexico, not impressed, we had make sure we stayed on the far side of hallway whenever coming/going from elevator. The room was very disappointing, very basic, actually the lack of a drawers is less than basic. The location and lobby are very nice but that's it, seems like you better be platinum to enjoy staying at this hotel, won't stay or recommend this hotel, other great options out there. March 15, 2014
Rated 5 out of 5 by Excellent check in process with Alision - front desk Alison (Front Desk) was amazing, we were extremely blessed by her she accomodated our family as we did a belated birthday celebration for our daughter Ashlyn. She kindly upgraded us to an ocean view and took care of us locals (kamaainas). Please kindly extend a great big "Mahalo" and we will come again. We are SPG members and greatly appreciated the upgrade! Thank you! December 2, 2013
Rated 5 out of 5 by MarriedandVeryHappy Thank you for making this one of our most enjoyable trips to Honolulu. On Dec 2nd my husband and I got married in the Leahi Club Lounge! We appreciate all the friendly staff especially the Leahi Club lounge staff member Jessica. She was always happy and very accommodating. Dec 2nd and this trip will always be in our hearts! We will be back. THANK YOU!! December 5, 2013
Rated 3 out of 5 by Watch out for all the fees I am an SPG Gold member and was not please with the extra charges that were added to the bill. Especially the 'Resort Charge' of $25.00 per day. The agent told me about the taxes but not the fee. Almost $100.00 per day in taxes and fees. The hotel was attractive and the swimming/beach area was outstanding. However we probably would not stay there again August 26, 2012
Rated 5 out of 5 by Great Staycation! Staff were all very helpful. The all-ages pool was very fun for our children and especially the kiddie pool for our toddler. She loved exploring the pool w/o being held. My husband & I want to definitely check out the infinity pool next time! The room was great! Shower/Bath was amazing. LOVED that there was a refrigerator and coffee maker in the room. March 17, 2013
Rated 5 out of 5 by FABULOUS HOTEL!! AWESOME HOTEL and STAFF! Derrick at Guest Services took excellent care of me and my family. He was really quick and thorough at giving me information of all the goodies that was given to us upon check in. The hotel itself is BEAUTIFUL, LOVED our room and the ocean front view :) Mahalo Nui Sheraton Waikiki for a PLEASANT Stay! WIll come again soon.. November 13, 2013
Rated 5 out of 5 by 1st Time in Hawaii The staff at the Sheraton Waikiki was professional, friendly and helpful. They went out of their way to provide any and all assistance we needed. The hotel lobby, shops, restaurants and pools were clean, comfortable and inviting. The room itself was great with a spectacular view of Waikiki Beach and Diamond Head. A great first experience in Hawaii. October 15, 2013
Rated 5 out of 5 by ANOTHER OUTSTANDING STAY The footprint is great, The staff exceed all expectations and display the "true Aloha spirit" spg participation is appreciated and rewarded. The best club in the entire Sheraton chain. The best GM that I have ever encountered and I stayed at spg 120 nights in 2012. My sincere appreciation to all of them for making another memorable stay for me. December 19, 2012
Rated 5 out of 5 by best experience yet Excellent hotel - from the minute we checked in the service, friendliness and "extras" we received (such as upgrade to ocean view room, free photo etc and other perks) were unexpected and made our stay an enjoyable one. Thanks, we will definitely be staying there again next time and all our friends will too! We felt like really valued guests. January 2, 2013
Rated 3 out of 5 by Resort Fees for Overnight Stay ! we were flying between DFW and Sydney with Layover in Honolulu arrived @ Hotel @9:00 pm with checkout @ 6:40 am, The Staff member at desk wanted to charge us a Resort Fee of approximately $35.00. Only after raising my voice was I able to get it removed. 2nd, SPG recognition was lacking and room view faced a wall and parking garage March 26, 2014
Rated 5 out of 5 by amazing! The Sheraton Waikiki never fails us...this hotel always exceeds our expectations. So convenient and comfortable for families to stay at. Mark at the front desk is phenomenal,very pleasant... and definitely a true example of exceptional customer service! Julie Loo and Laurie Kaeo... mahalo nui for the true definition of ALOHA! July 1, 2013
Rated 5 out of 5 by Wonderful stay The friendly & efficient staff at check in was the beginning of a perfect 3 days. Meals excellent, pools appealing. One drawback, those knowing " booked" seats/loungers at pool preventing any new comers or later swimmers finding any seat. Unsatisfactory. Proximity to beach just what we wanted. Definitely returning. Thank you January 9, 2014
Rated 4 out of 5 by Sheraton Wakiki The stay was very enjoyable, my only complaint was the wifi, it was a terrible disappoinment as it was a constant struggle to obtain a connection and stay connected. I should have not been charged the daily resort surcharge of 31.00 I tried calling to report teh problem but the wait times were extensive, over twenty minutes. July 30, 2013
Rated 5 out of 5 by The Staff at Sheraton Waikiki The staff of the Sheraton Waikiki are fantastic!! From the lowest to the highest level each person does an amazing job. It appears that each person is empowered to and has the desire to make each guest feel special. It is always a pleasure to stay on this property! Thank you to everyone for making our stay special! November 18, 2013
Rated 5 out of 5 by This hotel is getting better every year Since my first stay at Sheraton Waikiki Hotel in 1985 I can say for sure that everything is just getting better there every year: the service, the rooms, the bars and restaurants, the pools and absolutely THE STUFF, I will always remember their Aloha smile... In Celebration of Aloha! June 5, 2014
Rated 2 out of 5 by Not your usual SPG experience This hotel was very crowded which is expected at this time of year. The rooms and facilities were adequate. However, the staff was not friendly but just going through the motions. At check out there was no 'thank you for staying' or 'come back again'. Absolutely no Aloha spirit. We will not stay here again. December 12, 2013
Rated 5 out of 5 by Great Stay Our stay at the Sheraton Waikki was wonderful! Eating breakfast while watching waves come in was both relaxing & breathtaking✨ We will most definitely stay here again... July 27, 2014
Rated 3 out of 5 by Resort fee??? When I arrived at the hotel they explained that there would be a 'resort fee'. yes, you get things from this, but I had no idea it was compulsory when I made the booking. I definitely WOULD NOT say it's a good value and am disappointed that Starwood would impose a hidden fee like this to their guests. January 30, 2013
Rated 3 out of 5 by Friendly staff, great location, dated decor The positives: the location, the club level, the friendly staff The negatives: the room was dingy, and, worse, filthy. Unfortunately, we asked a manager to resolve this for us and got happy talk but no satisfactory resolution. This was surprising to me, as it's a first for me at a Starwood Hotel. November 7, 2012
Rated 5 out of 5 by Wow This hotel really knows how to take care of it's platinum members...wow! Great oceanfront suite, unbelievable view of Diamondhead with the coolest infinity pool ! Right in the middle of all the activity that goes with staying in Waikiki! I don't know why anyone would want to stay anywhere else! July 15, 2013
Rated 5 out of 5 by A great week in Waikiki My wife and I stayed 7 nights at the Sheraton Waikiki. We had a great time. The staff was friendly and professional, the hotel was very clean, and the food was very good. As a platinum member we were upgraded to a suite with a beautiful view. It was fun to watch the Sea Turtles come in and feed every afternoon. The club lounge was fantastic and the staff in the lounge were incredible.. The pools were very nice and relaxing. Outside the hotel on the beach is the "Maitai Catamaran". The Sheraton hotel concierge arranged for our tickets at a discounted price. We loved this sailboat and did the one and a half hour cruise twice.This is a great hotel to experience Oahu. September 28, 2014
Rated 5 out of 5 by great hotel for families My family's second stay here and it gets better. The pool is the best for families and the pool table is an added bonus. Plus as a Starwood member we got a free goody bag and four free drinks for each of us. The hotel location is near all the shops as well. We will stay there again in 2014. October 16, 2013
Rated 5 out of 5 by Wonderful Stay I stayed at the Sheraton Waikiki back in October and was extremely pleased with my stay. From the moment I checked in until the moment I left, the staff was helpful and extremely attentive. Don't be fooled by the fact that this is a large property, you will not be disappointed. My platinum status was recognized and the breakfast provided in the lounge along with the snacks and drinks in the evening was a bonus. There was one night in which the lounge was closed for a private event, however, there was someone at the door waiting for us and not only did they apologize but they provided us with a voucher for drinks and food at Rum Fire to make up for the closure, which was very thoughtful. On the day we checked out, we were able to use their hospitality suites since our check out was at 4 and our flights were at 10. It gave us extra time to hang out by the pool, eat dinner and then shower and freshen up before heading out to the airport. I will definitely be coming back to this hotel when I return to Waikiki. January 21, 2014
Rated 3 out of 5 by Waikiki Mall This hotel has the feel of a mall. Very busy. Does not lend to relaxation. Rooms were basic and did not match the price. Saw a roach in our closet. Our room key did not work on our last morning there before we checked out. We did like the ocean view from our balcony. May 11, 2014
Rated 5 out of 5 by Elevators I have stayed in probably stayed in 750 to 2000 hotels and never have I seen elevators not ring to noticing you when it's stops on your floor after pressing button. This has 10 elevators. You push down button and 1 stops but dosn't ring. If your not looking all around you miss it May 20, 2013
Rated 4 out of 5 by 10 nights at Sheridan Waikiki Overall a great experience. As a previous hotel manager my suggestion for improvement falls in the Food & Beverage area. Specifically, Rumfire. The service during day and evening is simply terrible. Send in a few test guests during lunch or again between 5-8pm to see first hand. July 28, 2013
Rated 3 out of 5 by Great location The hotel is in a great location and our room had the best views ever. You could see the turtles swimming below and all the ships, boats and surfers only a short distance away. We were also able to see the entertainment in the bars below and listed to the lovely music. July 20, 2013
Rated 5 out of 5 by Sheraton Waikiki experience The staff was very accommodating; the view from our suite was breathtaking; the food at Kai Market was excellent and the service friendly; everyone on staff throughout the hotel seemed to be very friendly and helpful. It made the experience enjoyable and relaxing. February 5, 2014
Rated 4 out of 5 by Disappointed We were told that we had been upgraded to ocean view but when we entered room it was not ocean view. Television did not work, repairman came up set up a download then left telling us to call again if it did not work. Of course it did not work and we had to call again and eventually he had to install another tv. following day the manager moved us to ocean view. Problem was we now had to repack and unpack. Ocean view room had chocolate covered strawberries and champagne to celebrate our 30th anniversary. we got into ocean view room late in the evening. Room was located 6th floor directly above adult pool and nightclub.....very loud until 2 am. We asked for quieter room, maybe higher up, nothing available staff offered to move us to other side of building. We packed everything then left for the day. arrived to 3rd room to find our strawberries gone. asked about strawberries several times never got them back. Air conditioner began making loud noises around 1 am. finally turned it off and sweated out the night. Repairman came up the next afternoon, check the ac and then asked if we could move to another room. We told him we really did not want to move again. He finally was able to repair the ac. July 28, 2014
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