Rated 4 out of 5 by DSoete Good Job
We had chosen this hotel as it was well outside of DC, but within easy access to the Metro to get to all the sites.
The hotel is partly renovated, has friendly and efficient service. Rooms are clean and come with a decent coffee maker. To our surprise the restaurant offers good food, the bar great drinks and this all with very friendly service - and a smile. We liked it!
April 9, 2013
Rated 5 out of 5 by glad2bme Nice Treat in bringing in the New Year.
My overnight stay was wonderful. The room was clean and also had a clean smell upon entering. The linen was fresh and also...every part of the bathroom was clean! Normally, staying at other hotels, the corners are dirty...especially in the bathroom (either with hair or dust or both). You guys had neither. Thanks again for making my stay a home away from home!
January 3, 2013
Rated 5 out of 5 by Nancy1953 It could have gone so horribly wrong
When we returned to our room after dinner, we were greeted by 2 dogs barking loudly in the next room. Management responded quickly to our request for a new room. The hotel can't be blamed for guests not following the rules. We were pleased with all other aspects of the hotel. We often travel to DC and would stay here again.
May 21, 2014
Rated 4 out of 5 by Eric72 Good location
Close to work, friendly, attentive staff, clean, HVAC very loud
July 19, 2014
Rated 3 out of 5 by spg03242014 Bathroom lacking attention
The shower in the bathroom did not work. I turned on the faucet for the bathtub but could not get the water to be directed to the shower head. Also, the overhead light needed to be replaced. It was flickering like a strobe light n a club. Told the person at the desk who told me they would send someone up, but by this time I was already checking out.
March 24, 2014
Rated 2 out of 5 by TheRawConsultant 1st Day issues
Today is the first day this property converted to SPG. I have to say, it doesn't seem the transition has been smooth. The reservation system was down when I checked in, my room had no bottle water and there was a dirty pillow case in my bathroom. Also, for a "newly renovated hotel" I find it kind of funny I have a CD player by my bedside. A CD player, really?
July 19, 2012
Rated 5 out of 5 by Bailadora Very clean, comfortable, friendly hotel.
The lobby and reception staff are welcoming and helpful. Elevators to the top floor operated quickly. The room was decorated with warm, modern decor, very clean and comfortable. Very attractive restaurant with staff that were all smiles, welcoming, attentive, and the Sunday breakfast buffet was delicious. Very convenient shuttle to downtown Silver Spring.
February 25, 2013
Rated 4 out of 5 by Debs47 Good Stay
Overall very happy with our recent stay. Room was clean and comfortable. Very friendly staff. Front desk went above and beyond. Lounge staff were also very friendly. Only issue's we encountered was no working ice machines on any floors between 1-8. Literally had to go to front lobby to get some. And while they were very good about getting us some right away. Should'nt have ever been an issue to begin with. When you have no refrigerators available in room, you should most deffinately have ice available on each floor. Front desk made sure to take care of us. Which was appreciated, and not expected. Also, Mica staff in morning were very nice. But the buffet was horrible. Cold, and nearly out of everything hot. Only replaced the eggs and sausage after who I assumed was a manager went and told them. Overall would recommend hotel due to location, staff and cleanliness. But really need to look into the little things that make a persons stay.
January 31, 2014
Rated 4 out of 5 by Sue20000 Great Staff, Uncomfortable Room
The staff at this Sheraton went out of their way to make guests feel welcome. They really deserve a lot of praise. We stayed in room 1503 and although the temperature was below freezing outside, we sweltered in the room and could not get it cool enough to sleep. Also, there was a non-stop drip somewhere in the walls or ceiling that kept us awake.
December 25, 2013
Rated 5 out of 5 by FemaleBusinessTraveler Very Clean + Very Courteous Staff
Although it was just an overnight stay I was impressed by this hotel's courteous staff, from the front desk through room service and housekeeping. The hotel and my room were exceptionally clean, which is the most important feature to me. It has a restaurant and fitness center I didn't use during this visit, but would plan to use in the future.
January 24, 2013
Rated 4 out of 5 by KIKI15 Suggestion
Would like to have had shampoo and conditioner available in the bathroom. With travel restrictions now a days it's difficult to bring and most hotels do have it complimentary for you. I did not bring any so was caught by surprise when I arrived. The shuttle service was great, would love it if it could go beyond the 3 mile service location.
June 20, 2013
Rated 5 out of 5 by Kathyw973 Great Visit!
Everyone demonstrated excellent customer service. I would like to commend Winnie for her fine service as she found my SPG number for me thereby ensuring that points were awarded to my account.
June 24, 2014
Rated 4 out of 5 by TravelLover15 Great hotel and location - Poor Breakfast
Everything was great but the breakfast. We always get the club house floor with breakfast but really never have time to make it to the breakfast…this time we did… last time I thought it was just a miss app but now its the 3rd time….The staff is great but the food is not. If you guys were to change the breakfast it would be PERFECT
January 1, 2014
Rated 4 out of 5 by Evar Good, friendly hotel
only slight problem was that the meeting rooms were rather cold
July 8, 2014
Rated 5 out of 5 by ELattendee2014 conferenceattendeeE&L
This Sheraton hotel has nice accommendations. The food for the conference was excellent both in presentation and taste. The staff was friendly and responsive to my requests for service. I would stay here again for business or personal travel in the Washington DC area.
May 12, 2014
Rated 4 out of 5 by Janeen EJW
My overall experience at the Sherato was very positive the staff was very friendly and nice and the hotel was exceptional. I would definitely stay there again, however the only complaint I have is the constant slamming of doors on our floor by other guest or staff which made it at times very difficult to sleep.
April 8, 2013
Rated 4 out of 5 by TCD1976 Good Location
I was on this trip for a conference hosted there. The facilities were good. The room was clean, quiet and comfortable.However, the rate was a bit pricey for my tastes.
It is close to the Metro Redline station and multiple bus routes. Although it is challenging to get to an early flight to National Airport.
November 11, 2013
Rated 4 out of 5 by SusanandBob This hotel has a great location
A short walk to the shops and restaurants of downtown Silver Spring makes a stay here lots of fun! The staff are extremely friendly. The evening snacks in the Club Lounge were wonderful, but the Club Lounge breakfast was disappointing.
May 24, 2014
Rated 5 out of 5 by Wellspring8 Stay
Our stay was brief and our reservation ran into issues. However, Allison at the reservation desk worked assiduously to ensure that our family was taken care of and went above and beyond to extend further courtesy to us.
We were extremely grateful for this kind of care and commitment to us as guests.
May 16, 2013
Rated 5 out of 5 by Mjk24 Staff is very welcoming
I stay here every week and the staff never fails to make me feel welcome. They're so friendly and go beyond the required courtesies at check in and check out.
June 6, 2014
Rated 4 out of 5 by Deb26 Nice hotel in downtown Silver Spring
I stayed at this hotel for business as it was in close proximity to federal offices. The staff was very friendly. My shower was not working well though. I forgot a few essential items so it was nice to have those available at the front desk. close to restaurants
March 3, 2014
Rated 5 out of 5 by HappyCamper1 Great Location, Fine staff!
I found this hotel to be excellent! I reserved a sute. The price was very reasonable for the space. I loved having a seperate bedroom for very little difference in price from a standard room. Great help from Allison at reception who phoned room ro make surr all was well.
March 29, 2013
Rated 5 out of 5 by Drock Excellent Sheraton
Staff went out of their way to be helpful and answered my questions promptly. They were friendly without being obsequious.
Room was clean and updated - definitely a Sheraton that's undergone a renovation in the last few years. Bathroom a bit tiny, but didn't bother me.
February 13, 2013
Rated 4 out of 5 by cahcho good alternative if you don't mind metro to downtown
Especially enjoyed cocktail hour and breakfast in the club room. Unfortunately the pool is outdoor so we could not use it. the room was pleasant. TV channels are limited. The staff was very pleasant and helpful. Provided shuttle for us to go to metro and to the store!
January 28, 2013
Rated 3 out of 5 by Deadeye456 Reasonable
Some elevator issues, and food in hotel restaurant is poor quality. Good location within walking distance of metro train and shopping and restaurants in silver spring. Our stay was ok, but nothing to rave about.
May 7, 2014
Rated 5 out of 5 by samie87 excellent time!!
love the service and care!!
June 25, 2014
Rated 3 out of 5 by NicB Bottom of My Sheraton Starwood List
Space too limited to adequately describe staff problems at front desk. maintenance and servicing of room. No hotel refreshment facilites (food or drink) open in afternoon until 4:00 p.m. Only staff bright spot was M at cocktail lounge.
March 31, 2014
Rated 3 out of 5 by Visitor123a What's Up With?
We visited several floors of the hotel and each one had a blower unit and what appeared to be a dehumidifier on the hallway close to the ice machines. It doesn't look good.
The staff was very friendly and went out of their way to take care of our needs.
July 15, 2013
Rated 4 out of 5 by montanabmw hotel is great spg website not so much
I have not been able to get a receipt online for my stay, which is causing problems. This should not be so hard.
June 8, 2014
Rated 3 out of 5 by jfhsg they charged for amenities
the stay was comfortable, but they charged for parking, wifi, breakfast, fridge.
we thought this was a bit ridiculous for a sheraton hotel- too cheap!
May 27, 2014