Rated 4 out of 5 by faveritas Garage Exit
On the morning of 12/08/13 I tried to exit the garage at 09:30 AM. At check-in I was told the garage charge would be on my bill and to use my room card to exit. It wouldn't work. I re-parked and went to the desk. I was informed the charge was NOT on my bill. I said "Put it on". I went back down. Card would still not work. I re-parked and returned to the desk. Agent suggested I pay downstairs. OK. I tried two valid credit cards and got the notice "Invalid Card". By this time a hotel employee was there trying to help another guest. He used his card and I finally was able to leave the garage. One half hour delay when trying to beat bad weather. This is unacceptable.
December 9, 2013
Rated 4 out of 5 by Sebastian87 Outstanding Customer Service
From the moment i walked into the door, I was awed by the outstanding customer service of both L.A (evening check-in) and Allison (morning check-out). These two employees made my experience at the Sheraton.
Their outstanding customer service skills have set the benchmark for other Starwood resorts. I would highly recommend this hotel based on the excellent care and treatment I received.
December 13, 2013
Rated 2 out of 5 by OnTheGoAllTheTime Over charged and underwhelmed
For a Sheraton Hotel this was a lackluster. I was charged fees that I was told I would not pay for. (Wi-fi) Parking is poor for the added fees. Friday morning at checkout there was no one at the front desk. There was not even other staff around to ask if they could find someone.
I know this is a new location but I am surprised that the owners have been able to maintain the Sheraton flag.
With so many other great SPG properties in the area I will certainly not be staying here again.
December 11, 2013
Rated 2 out of 5 by odaat12 needs improvement
Initial check-in was fine, staff and room were satisfactory. The room booked was a non-smoking suite with breakfast.The room was booked for 3 days Wednesday thru Saturday. On Thursday evening, I return to my room with no heat. I notified the lobby desk and the heat came on for 30 minutes or so. I retired to bed only to find out that the heat had remained off the entire night. Friday morning upon arising I had to personally complain. I was given another room which was a double bed and not a king bed suite which I had booked for my 3 day stay. There was no microwave/refrigerator in either room.
December 1, 2013
Rated 4 out of 5 by SouthernGrl07 Hotel great for Short Business trip
This is a great hotel to stay in for a short period such as a business trip. I do appreciate the complimentary refrigerator, internet access, and parking since I was expected to stay here for over 30 days. That helped defray the cost of the hotel. Also, I do want to recognize Allison at the front desk for having patience and assisting me. The restaurant downstairs (MICA) was great and the food during Happy Hour was very good and reasonably priced.
November 25, 2013
Rated 5 out of 5 by KJ27 Nice place to recharge
We stayed one night and visited University of Maryland the next day. Everything was great and the staff was so friendly and accommodating. It was a short drive to U of MD, and the surrounding town was cute. Breakfast in the club room was fantastic, fresh strawberries and fruit, eggs, oatmeal, and a latte/coffee machine, make your own, yum. Everything in our room looked new and had a luxury feel, very nice, bed was heavenly! It was a little noisy, our air unit was loud, but I bring earplugs to all hotels so not a problem. The workout room was clean and new and had everything we needed. Great hotel, I'd look forward to staying there again.
August 18, 2013
Rated 5 out of 5 by Marie173 Awesome hotel
Great stay. Staff was wonderful. Room was comfortable. All around enjoyable experience.
November 18, 2013
Rated 5 out of 5 by ChockFullOfNuts ALL AROUND GREAT
Comfortable bed. Easy access to everywhere in town.
November 18, 2013